iCrack® Reviews 

187
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent service, highlighting its speed, efficiency, and the helpfulness of the staff. Many appreciate the professional and knowledgeable team members who provide quick fixes and clear diagnoses. Reviewers also often find the pricing to be reasonable, with some even receiving free assistance. Conversely, a small portion of people felt dissatisfied with product quality, reporting screens breaking quickly or non-original parts. Some experienced new phone problems after service, such as camera damage or unresponsiveness. There were also instances of dissatisfaction with price changes or concerns about transparency, and a few reviewers described unprofessional staff interactions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as helpful, professional, and... See more

Product

Consumers find product experiences to be ambiguous, with some reporting positive outcomes such as successful... See more

Price

Customers consistently note positive experiences with price, often finding them reasonable and good value for... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction with repairs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam and Harry at the Bournemouth iCrack were both really helpful and speedy with a phone screen repair. They were able to explain what the issue was originally and how to avoid it which I really appre... See more

Rated 5 out of 5 stars

The young man in the icrack branch in Dochester was excellent. Immediate honest diagnosis as multiple screen cover cracks rather than the actual screen. Replaced in minutes. I couldn't be more pl... See more

Rated 5 out of 5 stars

I visited the store In Chantry Place Shopping Centre, Norwich this morning Saturday 29th November, to buy a second hand iphone. The two guys working there were really helpful and knowledgeable , they... See more

Rated 5 out of 5 stars

Had a problem with my wife's phone. Dropped her off outside the shop and drove round the block, she was waiting outside and the man had taken the phone apart and refitted the charging port. Would not... See more


Company details

Written by the company

iCrack® is a UK-based device repair specialist, established in 2017, providing professional repair services for smartphones, tablets, laptops, computers and other electronic devices. We offer iPhone repairs, Samsung repairs, iPad repairs, MacBook repairs, laptop repairs, screen replacements, battery replacements, charging port repairs, diagnostics and general device repair services. Our aim is to deliver reliable, convenient and high-quality repair solutions with clear pricing, helpful customer support and warranty-backed workmanship. Whether customers need a cracked phone screen repaired, a faulty battery replaced, a charging issue fixed or a device diagnosed, iCrack® helps make the repair process simple, professional and trusted. Book online at icrack.co.uk to arrange trusted phone, tablet, laptop and computer repair services nationwide, supported from our UK repair centre.


Contact info

3.5

Average

TrustScore 3.5 out of 5

187 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(187)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

iCrack in Westwood Cross

I’ve been having issues with the battery performance of my iPhone 8 for quite a long time now, and I couldn’t find anyone who could do iPhone 8s anymore, so when I found out iCrack could I went there, and they successfully helped me. The staff in there were great, the price was incredibly good, I didn’t have to wait long and now my phone works perfectly fine!

I feel that iCrack is definitely underrated and I personally would recommend them to anyone with phone performance issues, as they do other phone types as well such as Samsung, and they sell phone cases and other technology as well. 10/10 in my opinion!

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Poole store

Poole store: the guy In the store was very helpful and took extra time making sure my phone had the correct care

April 23, 2023
Unprompted review
Rated 5 out of 5 stars

Nottingham store - highly recommended

I recently visited the Nottingham store to see if my iPhone 5 could be repaired after significant water damage two years ago. I didn't have much hope as I hadn't been able to turn the phone on since the incident and no one had been able to help me. The chap in the store was super helpful, explaining the options and also setting my expectations which I appreciated. The phone had to be sent elsewhere for repair which I was advised would take two weeks - I received a text within a couple of days to say the phone had been repaired!! I am stunned and overjoyed!! Even if the phone was unrepairable, I would still highly recommend this store - friendly, helpful and knowledgeable staff and very reasonably priced. Huge amount of thanks from me, your service is really much appreciated!

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful :)

It was the 6th shop where I looked for a case for my fairly old mobile phone - they didn't sell it in any of those 5 stores - and I found it there. Thank you iCrack team for helping me :)

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing staff & They made my day

They made my day. The staff went above and beyond to ensure I had the best quality casing and screen protector for my phone, at a discounted rate. They just showed me there were still good people in the world which in turn made my day.

February 11, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! Broke my phone and not getting back to me. I have been in store phoned and emailed and each time getting fobbed off!

February 17, 2023
iCrack® logo

Reply from iCrack®

FAKE REVIEW

Please email the proof to info@icrack.co.uk

Rated 1 out of 5 stars

Avoid Worthing iCrack at All Costs!

I had cracked the glass of my iphone but been using it with a cracked glass for around 4-5 months with no problems. Saw iCrack had opened in Worthing so took my phone in for a new glass. At first the home button would not work at all so I took it back. Second attempt the proximity sensor was damaged and the audio chip failed so no one could hear me when using the phone. Ended up having to go to Brighton to buy a new iPhone.

December 8, 2022
iCrack® logo

Reply from iCrack®

Hi

We don't have a store in Worthing, I would advise you to contact your bank and trading standards, pursue legal options, and file an online money claim to get your loss back.

Thank you.
iCrack Management

Rated 5 out of 5 stars

My ipad pro could not charge

My ipad pro could not charge. Apple said it was not possible to fix as parts not available to them. Said to buy new version. Went to iCrack in Bath and they took only 20minutes to fix problem by quick service maintenance. Brilliant and nice guys too. Thanks.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

After having my iPhone trodden on and…

After having my iPhone trodden on and smashed i was in Southampton for a short break and came across this shop. I thought it’s worth a try. I was pleasantly surprised.
After 45 minutes my phone had a band new screen. I was very happy. Fast, efficient, and great value for money. Highly recommended.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Bournemouth…

Brilliant service from Bournemouth branch. Took ipad in for replacement screen at 9.15am and received a phone call at 12.15 advising completed. They checked thoroughly to ensure everything working satisfactory before leaving. The staff were most friendly and professional. Fully recommend. Thank you very much

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

I stupidly managed to drop my iPad...

I stupidly managed to drop my iPad on the floor and crack the glass, although it still worked fine, but quite badly cracked in multiple places. Apple wanted to charge me an insane amount of money to fix it. After searching online I found iCrack and decided to give them a go. I backed up the iPad to iCloud, blanked it, and posted it off Royal Mail Special Delivery on a Tuesday. Today, Thursday (two days later), it's back in my hands seemingly as good as new. I blanked it a second time and restored from iCloud. Easy.
The ordering process was a little quirky maybe, it might be improved if they had a nice repair voucher to print off or something, but I can't fault the turn around speed or the price or the quality. 5 stars from me.

April 21, 2022
Unprompted review

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