Sam and Harry at the Bournemouth iCrack were both really helpful and speedy with a phone screen repair. They were able to explain what the issue was originally and how to avoid it which I really appre... See more
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iCrack® is a UK-based device repair specialist, established in 2017, providing professional repair services for smartphones, tablets, laptops, computers and other electronic devices. We offer iPhone repairs, Samsung repairs, iPad repairs, MacBook repairs, laptop repairs, screen replacements, battery replacements, charging port repairs, diagnostics and general device repair services. Our aim is to deliver reliable, convenient and high-quality repair solutions with clear pricing, helpful customer support and warranty-backed workmanship. Whether customers need a cracked phone screen repaired, a faulty battery replaced, a charging issue fixed or a device diagnosed, iCrack® helps make the repair process simple, professional and trusted. Book online at icrack.co.uk to arrange trusted phone, tablet, laptop and computer repair services nationwide, supported from our UK repair centre.
Contact info
London, United Kingdom
- info@icrack.co.uk
- icrack.co.uk
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Replied to 37% of negative reviews
Typically replies within 2 weeks
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Friendly, helpful
Friendly, helpful staff, repaired my iPhone cracked glass, took a little longer than they said but perfect result
Fast service
Fast service, friendly staff competitive pricing really helpful would def recommend
iCrack in Westwood Cross
I’ve been having issues with the battery performance of my iPhone 8 for quite a long time now, and I couldn’t find anyone who could do iPhone 8s anymore, so when I found out iCrack could I went there, and they successfully helped me. The staff in there were great, the price was incredibly good, I didn’t have to wait long and now my phone works perfectly fine!
I feel that iCrack is definitely underrated and I personally would recommend them to anyone with phone performance issues, as they do other phone types as well such as Samsung, and they sell phone cases and other technology as well. 10/10 in my opinion!
Poole store
Poole store: the guy In the store was very helpful and took extra time making sure my phone had the correct care
iPhone case
Got a great iPhone case a got a deal for a free screen protector. Would come again.
Nottingham store - highly recommended
I recently visited the Nottingham store to see if my iPhone 5 could be repaired after significant water damage two years ago. I didn't have much hope as I hadn't been able to turn the phone on since the incident and no one had been able to help me. The chap in the store was super helpful, explaining the options and also setting my expectations which I appreciated. The phone had to be sent elsewhere for repair which I was advised would take two weeks - I received a text within a couple of days to say the phone had been repaired!! I am stunned and overjoyed!! Even if the phone was unrepairable, I would still highly recommend this store - friendly, helpful and knowledgeable staff and very reasonably priced. Huge amount of thanks from me, your service is really much appreciated!
Very helpful :)
It was the 6th shop where I looked for a case for my fairly old mobile phone - they didn't sell it in any of those 5 stores - and I found it there. Thank you iCrack team for helping me :)
Amazing staff & They made my day
They made my day. The staff went above and beyond to ensure I had the best quality casing and screen protector for my phone, at a discounted rate. They just showed me there were still good people in the world which in turn made my day.
Terrible
Terrible! Broke my phone and not getting back to me. I have been in store phoned and emailed and each time getting fobbed off!

Reply from iCrack®
Brilliant service
Brilliant, quick service,I was kept updated, thank you, I would highly recommend them 🙂
great service
Avoid Worthing iCrack at All Costs!
I had cracked the glass of my iphone but been using it with a cracked glass for around 4-5 months with no problems. Saw iCrack had opened in Worthing so took my phone in for a new glass. At first the home button would not work at all so I took it back. Second attempt the proximity sensor was damaged and the audio chip failed so no one could hear me when using the phone. Ended up having to go to Brighton to buy a new iPhone.

Reply from iCrack®
My ipad pro could not charge
My ipad pro could not charge. Apple said it was not possible to fix as parts not available to them. Said to buy new version. Went to iCrack in Bath and they took only 20minutes to fix problem by quick service maintenance. Brilliant and nice guys too. Thanks.
iPhone wasn’t charging
iPhone wasn’t charging and they cleaned it out and fixed it for free! Staff also very polite, would recommend!
After having my iPhone trodden on and…
After having my iPhone trodden on and smashed i was in Southampton for a short break and came across this shop. I thought it’s worth a try. I was pleasantly surprised.
After 45 minutes my phone had a band new screen. I was very happy. Fast, efficient, and great value for money. Highly recommended.
absolute wizards
absolute wizards. guys are fast and inexpensive. had an issue getting my sim card out. they were able to do it in seconds.
Fixed a broken screen within 1 hour
Fixed a broken screen within 1 hour, best price in Bournemouth / Poole by a long way, and they were clear about warranty 👍
Brilliant service from Bournemouth…
Brilliant service from Bournemouth branch. Took ipad in for replacement screen at 9.15am and received a phone call at 12.15 advising completed. They checked thoroughly to ensure everything working satisfactory before leaving. The staff were most friendly and professional. Fully recommend. Thank you very much
I stupidly managed to drop my iPad...
I stupidly managed to drop my iPad on the floor and crack the glass, although it still worked fine, but quite badly cracked in multiple places. Apple wanted to charge me an insane amount of money to fix it. After searching online I found iCrack and decided to give them a go. I backed up the iPad to iCloud, blanked it, and posted it off Royal Mail Special Delivery on a Tuesday. Today, Thursday (two days later), it's back in my hands seemingly as good as new. I blanked it a second time and restored from iCloud. Easy.
The ordering process was a little quirky maybe, it might be improved if they had a nice repair voucher to print off or something, but I can't fault the turn around speed or the price or the quality. 5 stars from me.
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