Sam and Harry at the Bournemouth iCrack were both really helpful and speedy with a phone screen repair. They were able to explain what the issue was originally and how to avoid it which I really appre... See more
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iCrack® is a UK-based device repair specialist, established in 2017, providing professional repair services for smartphones, tablets, laptops, computers and other electronic devices. We offer iPhone repairs, Samsung repairs, iPad repairs, MacBook repairs, laptop repairs, screen replacements, battery replacements, charging port repairs, diagnostics and general device repair services. Our aim is to deliver reliable, convenient and high-quality repair solutions with clear pricing, helpful customer support and warranty-backed workmanship. Whether customers need a cracked phone screen repaired, a faulty battery replaced, a charging issue fixed or a device diagnosed, iCrack® helps make the repair process simple, professional and trusted. Book online at icrack.co.uk to arrange trusted phone, tablet, laptop and computer repair services nationwide, supported from our UK repair centre.
Contact info
London, United Kingdom
- info@icrack.co.uk
- icrack.co.uk
No recent history of asking for reviews
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Replied to 37% of negative reviews
Typically replies within 2 weeks
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Westwood cross worst company to use
UNFORTUNATLY ALL PROOF HAS BEEN GIVEN AND VERIFIED HOWEVER Icrack Will still REPLY WITH FAKE REVIEW and as you can see my review has been verified so in no way is fake don’t trust or touch this company Westwood cross worst company to use
Broke my wife’s phone then refused to repair it
Trust pilot asked for proof it was given and verified then all I-crack could do was keep commenting on saying it’s a fake review
Would defo steer clear of these cowboys

Reply from iCrack®
Brilliant experience
Brilliant experience. Although I had sent and iPhone 11 to repair screen & back, they phoned me when they received it to tell me something else is wrong with the phone and by the time I pay for that also it wouldn't be worth it. Cheaper to get a new phone. I write a positive review in this case because I have had experience where people will do anything to get more money out of you yet these guys where honest and recommended I didn't spend the extra money. This shows they're honest and deserves a good review.
ICrack is bad news if you have to take…
ICrack is bad news if you have to take something back or if they have not fixed an item properly. They don't care and are rude. Go elsewhere.

Reply from iCrack®
Icrack Market Harborough,
Icrack Market Harborough,
What a fantastic service replaced my screen within an hour at a fair price.
Very friendly and helpful and did what they said they were going to do.
Terrible Service and false charge by Manager
Terrible experience in Worcester icrack which included being charged for a repair that claimed to fix my phone but did not. The Manager of the shop would not refund my £30 cash or fix my phone. The Manager of the shop then proceeded to contradict himself regarding the fault.
The Manager was rude and I could not recommend this shop to anyone.
Very very disappointed

Reply from iCrack®
Very good job ( really impressive work…
Very good job ( really impressive work ) definitely recommend.
Fantastic Service
Needed a replacement screen and back glass for my iPhone 8 Plus in the week before Christmas. Posted on Monday and returned to me on Thursday fully repaired. Phone is working perfectly and I am very pleased.
Amazing service got a phone case and…
Amazing service got a phone case and screen protector for a great price
Steer clear of Salisbury…
Steer clear of Salisbury store. Zero customer service. Replaced back of phone and it cracked within 48 hours and there was no impact or reason for it to do so, no option of money back or replacement. £75 down the pan. Went to PC doctor and they’ve done a fab job and said it hadn’t been glued correctly.

Reply from iCrack®
One of the best shops and they were…
One of the best shops and they were very helpful.
Dropped my phone 😡
Dropped my phone on Wednesday cracked the screen and screen protector,went in to icrack in market harborough today (saturday) the guys could of been more helpful 40 mins later, phone back in my hand new screen new screen protector highly recommend.
Excellent Customer Service…
Went to the store in Sutton Coldfield to buy two phone cases and two protector screens. The chap who assisted us was so friendly and helpful nothing was too much trouble. Will definitely return. Thank you.
Late night repair…
Visited shop on a Sunday 20 mins before closing at nearly 9pm. Had a new screen fitted to my iPhone perfectly in 15 mins. Fantastic service, thank you
5 star
I went today to get the back of my Iphone 11 pro max back repaired by Asim the shop supervisor as the glass was shattered, and also to get the battery replaced.
They did a great job and also gave me a deal on the air pods.
Friendly, professional service, definitely recommend to anyone that is looking to get their phone repaired.
Superb service
Superb service, carried the parts nobody else in the town did and fixed way before EVERY other business offered to! AND CHEAPER! I am really chuffed as it meant I could get on with important things and not have to wait a weekend for parts etc. Thanks guys!
Had my MacBook battery replaced with no…
Had my MacBook battery replaced with no problems - staff at Westwood Cross Branch very friendly and helpful - would definitely recommend
Brilliant
Brilliant. Sent my iPad to Icrash to fix the screen after I dropped it on tiled floor. Cheaper than any other quotes given and really quick turnaround. Very happy. I shall definitely be using these in the future
Very good service very nice polite…
Very good service very nice polite staff I took a phone in with a badly cracked screen I did think it would be impossible to repair but the man done it in within half hour and gave me a free screen protector but I was mistaken i thought the man said £8 then when i looked at my bank it was £80 !!!! Still a good job done but most probably wouldn't have had it done at that price would have got a new phone.
10/10 service great prices
Friendly, helpful
Friendly, helpful staff, repaired my iPhone cracked glass, took a little longer than they said but perfect result
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