iCrack® Reviews 

186
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the service for being speedy, efficient, and often completed within minutes or an hour. Many also highlight the helpfulness, knowledge, and professionalism of the staff, who are often described as patient and having great IT skills. Reviewers appreciate the reasonable pricing for repairs and the honesty of the diagnosis, with some even receiving free assistance for minor issues. However, some customers also noted significant dissatisfaction with the product quality and the integrity of the repairs. People reported issues such as screens breaking quickly, phones returned in worse condition, and concerns about the authenticity of parts used. There are also complaints about staff conduct, professionalism, and unexpected price increases, leading to feelings of being overcharged or confused about pricing.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as helpful, professional, and... See more

Product

Consumers find product experiences to be ambiguous, with some reporting positive outcomes such as successful... See more

Price

Customers consistently note positive experiences with price, often finding them reasonable and good value for... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction with repairs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam and Harry at the Bournemouth iCrack were both really helpful and speedy with a phone screen repair. They were able to explain what the issue was originally and how to avoid it which I really appre... See more

Rated 5 out of 5 stars

The young man in the icrack branch in Dochester was excellent. Immediate honest diagnosis as multiple screen cover cracks rather than the actual screen. Replaced in minutes. I couldn't be more pl... See more

Rated 5 out of 5 stars

I visited the store In Chantry Place Shopping Centre, Norwich this morning Saturday 29th November, to buy a second hand iphone. The two guys working there were really helpful and knowledgeable , they... See more

Rated 5 out of 5 stars

Had a problem with my wife's phone. Dropped her off outside the shop and drove round the block, she was waiting outside and the man had taken the phone apart and refitted the charging port. Would not... See more


Company details

Written by the company

iCrack® is a UK-based device repair specialist, established in 2017, providing professional repair services for smartphones, tablets, laptops, computers and other electronic devices. We offer iPhone repairs, Samsung repairs, iPad repairs, MacBook repairs, laptop repairs, screen replacements, battery replacements, charging port repairs, diagnostics and general device repair services. Our aim is to deliver reliable, convenient and high-quality repair solutions with clear pricing, helpful customer support and warranty-backed workmanship. Whether customers need a cracked phone screen repaired, a faulty battery replaced, a charging issue fixed or a device diagnosed, iCrack® helps make the repair process simple, professional and trusted. Book online at icrack.co.uk to arrange trusted phone, tablet, laptop and computer repair services nationwide, supported from our UK repair centre.


Contact info

3.5

Average

TrustScore 3.5 out of 5

186 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.5

All reviews

(186)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Westwood cross worst company to use

UNFORTUNATLY ALL PROOF HAS BEEN GIVEN AND VERIFIED HOWEVER Icrack Will still REPLY WITH FAKE REVIEW and as you can see my review has been verified so in no way is fake don’t trust or touch this company Westwood cross worst company to use

Broke my wife’s phone then refused to repair it

Trust pilot asked for proof it was given and verified then all I-crack could do was keep commenting on saying it’s a fake review

Would defo steer clear of these cowboys

February 2, 2024
iCrack® logo

Reply from iCrack®

Hi

We don't have a store in Westwood, I would advise you to contact your bank and trading standards, pursue legal options, and file an online money claim to get your loss back.

Thank you.
iCrack Management

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Although I had sent and iPhone 11 to repair screen & back, they phoned me when they received it to tell me something else is wrong with the phone and by the time I pay for that also it wouldn't be worth it. Cheaper to get a new phone. I write a positive review in this case because I have had experience where people will do anything to get more money out of you yet these guys where honest and recommended I didn't spend the extra money. This shows they're honest and deserves a good review.

February 21, 2024
Unprompted review
Rated 1 out of 5 stars

ICrack is bad news if you have to take…

ICrack is bad news if you have to take something back or if they have not fixed an item properly. They don't care and are rude. Go elsewhere.

January 28, 2024
iCrack® logo

Reply from iCrack®

FAKE REVIEW

Please email the proof to info@icrack.co.uk

Rated 5 out of 5 stars

Icrack Market Harborough,

Icrack Market Harborough,
What a fantastic service replaced my screen within an hour at a fair price.
Very friendly and helpful and did what they said they were going to do.

January 27, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Service and false charge by Manager

Terrible experience in Worcester icrack which included being charged for a repair that claimed to fix my phone but did not. The Manager of the shop would not refund my £30 cash or fix my phone. The Manager of the shop then proceeded to contradict himself regarding the fault.
The Manager was rude and I could not recommend this shop to anyone.
Very very disappointed

January 18, 2024
iCrack® logo

Reply from iCrack®

Hi

We don't have a store in Worcester, I would advise you to contact your bank and trading standards, pursue legal options, and file an online money claim to get your loss back.

Thank you.
iCrack Management

Rated 5 out of 5 stars

Fantastic Service

Needed a replacement screen and back glass for my iPhone 8 Plus in the week before Christmas. Posted on Monday and returned to me on Thursday fully repaired. Phone is working perfectly and I am very pleased.

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Steer clear of Salisbury…

Steer clear of Salisbury store. Zero customer service. Replaced back of phone and it cracked within 48 hours and there was no impact or reason for it to do so, no option of money back or replacement. £75 down the pan. Went to PC doctor and they’ve done a fab job and said it hadn’t been glued correctly.

December 18, 2023
iCrack® logo

Reply from iCrack®

Hi

We don't have a store in Salisbury, I would advise you to contact your bank and trading standards, pursue legal options, and file an online money claim to get your loss back.

Thank you.
iCrack Management

Rated 5 out of 5 stars

Dropped my phone 😡

Dropped my phone on Wednesday cracked the screen and screen protector,went in to icrack in market harborough today (saturday) the guys could of been more helpful 40 mins later, phone back in my hand new screen new screen protector highly recommend.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service…

Went to the store in Sutton Coldfield to buy two phone cases and two protector screens. The chap who assisted us was so friendly and helpful nothing was too much trouble. Will definitely return. Thank you.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Late night repair…

Visited shop on a Sunday 20 mins before closing at nearly 9pm. Had a new screen fitted to my iPhone perfectly in 15 mins. Fantastic service, thank you

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

5 star

I went today to get the back of my Iphone 11 pro max back repaired by Asim the shop supervisor as the glass was shattered, and also to get the battery replaced.

They did a great job and also gave me a deal on the air pods.

Friendly, professional service, definitely recommend to anyone that is looking to get their phone repaired.

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, carried the parts nobody else in the town did and fixed way before EVERY other business offered to! AND CHEAPER! I am really chuffed as it meant I could get on with important things and not have to wait a weekend for parts etc. Thanks guys!

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. Sent my iPad to Icrash to fix the screen after I dropped it on tiled floor. Cheaper than any other quotes given and really quick turnaround. Very happy. I shall definitely be using these in the future

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Very good service very nice polite…

Very good service very nice polite staff I took a phone in with a badly cracked screen I did think it would be impossible to repair but the man done it in within half hour and gave me a free screen protector but I was mistaken i thought the man said £8 then when i looked at my bank it was £80 !!!! Still a good job done but most probably wouldn't have had it done at that price would have got a new phone.

July 17, 2023
Unprompted review

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