Being an elderly novice investor I was nervous about moving my stocks and shares isa to a lower cost platform. Wish I had done this much sooner now. Website and app are relatively easy to set up... See more
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I had the pleasure of having a young lady named Rebecca deal with my query today. She listened with care to my query and problem and made me feel completely at ease . She explained what was happenin... See more
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Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension. Sola guided me click by click as I... See more
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I spoke to Aran as I was looking to transfer my personal pension and ISA from another provider over to II and take advantage of their low flat fee platform charges. Aran was able to answer my question... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Spoke to lady today called Halle
Spoke to lady today called Halle, who was of an enormous help with a query I had relating to temporarily adjusting a direct debit on my SIPP account.
Her patience, manner and guidance was exemplary.
In addition, Halle finished up sending me instructions both for the website and app in carrying out this adjustment each month. Brilliant!!
Halle is a credit to Interactive Investor!!
July 1, 2026
Unprompted review
Reply from interactive investor
Good Morning,
Thanks so much for your fantastic feedback for our colleague, Halle. We're glad to hear this service was helpful and that Halle went an extra step to provide these instructions for future as well. We really appreciate you reaching out and this feedback will passed on.
Best Regards
Edan Young
Customer Service Manager
Jack Kay was very speedy in dealing…
Jack Kay was very speedy in dealing with my request to change the way I receive my ISA dividends to the Payaway option. Excellent service.
June 26, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're happy to hear that the service provided by our colleague, Jack K was excellent and that your request was handled so quickly. We appreciate you sharing your experience with us and your kind words will be passed on to Jack.
Best Regards
Edan Young
Customer Service Manager
I was somewhat disappointed with my experience
I was disappointed with my experience. An incorrect dividend payment created a confusing cash deficit in my ISA, and I used the balance shown on my account in good faith. It took several phone calls and secure messages before I received a clear explanation of what had happened. The first responses were difficult to follow, and the changing cash balance only added to the confusion. The final adviser took the time to investigate properly, explained everything clearly, and resolved the issue, for which I am grateful. However, the process took far longer than it should have, and the communication could have been much clearer from the beginning.
June 26, 2026
Unprompted review
Reply from interactive investor
Good Morning,
Thank you for reaching out and sharing your feedback for a recent issue relating to a dividend payment credited to your account. We are sorry we were unable to provide a clear explanation on your first point of contact in this instance, but we're glad one of our advisors was able to follow this through to resolve the issue.
We're always looking to improve the first-point resolutions on our teams so this will be fed back to the relevant colleagues to help improve our service in future. If you need any further support, please feel free to contact us via Secure Message or on 0345 607 6001.
Best Regards
Edan Young
Customer Service Manager
The experience was great
The experience was great due to the cheerfullness and helpfullness of the call reciever Addie
July 1, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're so glad to hear you had a positive experience with our colleague, Addie. We'll be sure to pass on your kind feedback to them.
Best Regards
Edan Young
Customer Service Manager
Hamid was excellent
Hamid was excellent in sorting out my issue but the technology was letting us both down from time to time, that is why a four* instead of five*
July 1, 2026
Unprompted review
Reply from interactive investor
Good Morning,
Thank you for taking the time to raise this feedback. We're glad to hear that our team member provided excellent assistance and we appreciate you highlighting issues you have encountered.
If you encounter further issues, please don't hesitate to contact us via Secure Message or on 0345 607 6001 and we'd be happy to offer further support.
Best Regards
Edan Young
Customer Service Manager
Great Info & Response Times
Great, quick, precise information provided by Zeb, enabling me to completely understand the process I was going through in lass than half an hour.
Excellent.
June 30, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We're delighted to hear that Zeb provided great, quick, and precise information, helping you fully understand the process in such a short space of time. Thank you for taking the time to share your positive experience with us.
Jack Farrington
Customer Service Management Team
Sana was great
Sana was great. I an fairly anxious when it comes to money but Sana was very knowledgeable and professional in the way she provided me with the information I was asking. Thanks a lot. I now have a clear idea of what needs to be done and less complicated than I thought:)
June 30, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We're delighted to hear that Sana was able to provide the knowledgeable and professional support you needed. It's especially pleasing to know that she helped put your mind at ease and gave you a clear understanding of the next steps, making the process feel much less complicated than you had expected.
Thank you for taking the time to share your positive feedback with us.
Jack Farrington
Customer Service Management Team
Spoke to Faris who was very helpful
Spoke to Faris who was very helpful, polite & sorted my query out quickly &
Efficiently
June 30, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We're pleased to hear that Faris was helpful, polite, and able to resolve your query quickly and efficiently. Thank you for taking the time to share your positive feedback with us.
Jack Farrington
Customer Service Management Team
Had a call regarding having problems…
Had a call regarding having problems loving in. A lovely lady named Ariana walked me through it very clearly, while taking care of the problem. I am now logged into my account without a problem. She is also very friendly and patient as well as this and made it a positive experience.
June 30, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We're delighted to hear that Ariana was able to help you regain access to your account and guide you through the process so clearly. It's wonderful to know that her friendly, patient approach made the experience a positive one and that your issue was resolved successfully.
Thank you for taking the time to share your positive feedback with us.
Jack Farrington
Customer Service Management Team
ii Family offer - help at hand when needed!
Moving a family member's ISA to ii was sorted out with thanks to Muhammad_K's patience as we had technical difficulties navigating and resolving.
June 30, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We're delighted to hear that Muhammad was able to help you through the process of moving your family member's ISA to ii. It's great to know that his patience and support helped overcome the technical difficulties and ensured everything was resolved successfully.
Thank you for taking the time to share your positive feedback with us.
Jack Farrington
Customer Service Management Team
Reply from interactive investor
Good Afternoon,
We're pleased to hear that Aran was able to fully answer your questions and provide the support you needed. Thank you for taking the time to share your positive feedback with us.
Jack Farrington
Customer Service Management Team
I needed an explanation as to why I…
I needed an explanation as to why I needed to perform a currency transaction when buying Microsoft stock even though I specified that I wanted to use my available sterling.
On HL this gets done without any action from me. Zeb explained why it was necessary on II and whilst I think this is an unnecessary complication for most investors, I could not fault his explanation.
He sent me a helpful link regarding drawdown from my Sipp and helpfully advised that I would do well to perform a small sum for my first II drawdown to avoid a high tax deduction.
A patient and knowledgeable guy, thanks!
June 29, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We're pleased to hear that Zeb was able to provide a clear and thorough explanation of the currency transaction process and answer your questions so effectively. We also appreciate your feedback regarding the need for the currency conversion not being clearer before placing your trade, and we understand how this could have been frustrating.
It's great to know that Zeb's additional guidance on SIPP drawdown, along with the helpful resources he shared, made your experience even more valuable.
Thank you for taking the time to share your feedback. We're pleased that Zeb's patience and knowledge made such a positive impression.
Jack Farrington
Customer Service Management Team
Amazing service by surriya once again
Amazing service by surriya once again. She helped me send me in my ID and also get the blocked removed in a matter of minutes. Thanks to her once again.
June 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind feedback. We are pleased to hear that Surriya provided such prompt and efficient support, helping you submit the required documentation and quickly resolve the account restriction.
We greatly appreciate your continued recognition and will be sure to share your comments with Surriya and the wider team.
Best regards,
Christian
Customer Service Management Team
Just been given great help by Hamid…
Just been given great help by Hamid Bahrami at II. Needed to convert some Euros to £.p and Hamid gave me the wherewithal. Nigel
June 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback, Nigel. We are pleased to hear that Hamid was able to provide the guidance you needed with your currency conversion.
We appreciate your kind comments and will be sure to share them with Hamid and the wider team.
Best regards,
Christian
Customer Service Management Team
Addie was key in locating my…
Addie was key in locating my incorrectly transferred funds. I am very grateful for his help and support
June 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Addie was able to help locate your transferred funds and provide the support you needed.
We greatly appreciate your kind comments and will be sure to share them with Addie and the wider team.
Best regards,
Christian
Customer Service Management Team
ISA problem sorted.
I had a few one off issues with my ISA account after the Company I invested in relocated to the NYSE.
I found Ariana to be very helpful, understanding as she reliably dealt with the matter and kept me informed. Thank you.
June 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Ariana provided helpful and professional support while assisting with the issues relating to your ISA account, keeping you informed throughout the process.
We appreciate your kind comments and will be sure to share them with Ariana and the wider team.
Best regards,
Christian
Customer Service Management Team
Addie was very helpful
Addie was very helpful, cheerfully sorting out a contribution
June 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Addie provided helpful and friendly support while assisting with your contribution.
We appreciate your kind comments and will be sure to share them with Addie and the wider team.
Best regards,
Christian
Customer Service Management Team
Overall I’ve found II to be a useful…
Overall I’ve found II to be a useful and reliable trading platform, however it can take time and patience if either the app, or the website can’t carry out the requirements you want.
However, today, first Rebecca and then Maria answered the phone so quickly that I was caught off guard. Their friendly, professional knowledge quickly explained and then resolved the issues I’d been struggling with (namely having only some of the shares in my account pay their dividends to a linked account).
That said, I was then surprised to learn that actioning the request still needs to go to yet another team and could take a few more days to complete…
June 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Rebecca and Maria provided prompt, professional, and knowledgeable support, helping to explain and resolve the issues you had been experiencing.
We appreciate your comments regarding the wider process and understand your frustration with the additional processing time. Your feedback is valuable, and we will ensure your kind words are shared with Rebecca, Maria, and the wider team.
Best regards,
Christian
Customer Service Management Team
Super good reaction and professionalism by Ariana
Super good reaction and professionalism by Ariana in solving a problem about updating my details. Thank you very much to the ii team. KR, A
June 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Ariana resolved your request professionally and efficiently while assisting with updating your details.
We appreciate your kind comments and will be sure to share them with Ariana and the wider team.
Best regards,
Christian
Customer Service Management Team
Helpful and Friendly Service
Brenda was very helpful and professional during my call today. She answered my query clearly and made the process straightforward. I appreciated her friendly manner and the support she provided. Thank you for the excellent service.
June 26, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind review. We're delighted to hear Brenda was helpful, professional, and made the process straightforward. We'll be sure to pass your feedback on to her!
Best regards,
Bronagh Burns
Customer Service Management Team
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