The Carpet Repair Guys Reviews 116

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of work performed, often describing the results as astonishing and miraculous. Many highlight the staff's professionalism, friendliness, and thorough explanations, appreciating their attentiveness and efficiency. People frequently mention that repairs are completed quickly and to an excellent standard, making damaged carpets look brand new. However, some customers also noted that a perfect repair might not always be achievable, though they understood these limitations. A few other people also felt that the product was not suitable for everyone, and some expressed concerns about the service's approach to certain customer groups.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the incredible work, quick... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers were highly satisfied, praising the... See more

Quality

Customers had positive experiences with quality. Many reviewers were surprised by the results, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute life saver! Had an awful dog poo stain in the hallway, which we could not remove with cleaning. The Carpet Repairs Guys came to the rescue & did a fab job - it looks great! Super professional... See more

Company replied

Rated 5 out of 5 stars

Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more

Company replied

Rated 5 out of 5 stars

Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more

Company replied

Rated 5 out of 5 stars

Contacted Richard in regards to a hair straightener burn on our daughter’s bedroom carpet. Thorough explanation given on the potential repair and within a few days of requesting the repair to go ahead... See more

Company replied


Company details

  1. Carpet Installer
  2. Carpet Cleaning Service

Written by the company

Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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Rated 5 out of 5 stars

Richard was highly professional and he…

Richard was highly professional and he did an excellent job on my carpets that were full of pet urine stains and my home now smells lovely. Richard also cleaned a spot of sick in my car and never charged me for doing this and he has sent me links to get some decent urine carpet stain remover. Will definitely use Richard again.

April 24, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!!!

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Rated 5 out of 5 stars

Great service from phone call to…

Great service from phone call to completion. Completely removed make-up from a brand new carpet in less than an hour. I cannot recommend enough. 10/10.

April 18, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words!

Rated 5 out of 5 stars

5 stars from us

Richard was very professional and arrived at the time he said he would, went above and beyond for us and our sofas and carpet look fresh and smell amazing all stains gone, very polite, friendly and knowledgeable and would highly recommend him to anyone looking to have cleaning done on their sofas or carpets.

April 19, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words!

Rated 5 out of 5 stars

Great job done

Great job done, nice bloke who also gave me some good advice

March 20, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you it was a pleasure to repair your carpet

Rated 5 out of 5 stars

Worked wonders, saved the day.

Definitely recommend. I had a load of gloss paint stains stuck into the carpet in a public corridor of my apartment building. All fixed within hour on a Saturday, organised the day before and for a great price.

March 18, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you!!!

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Rated 5 out of 5 stars

Richard cleaned my daughters sofa

Richard cleaned my daughters sofa, stair carpet & lounge carpet last week.
They had just completed some building work & there was dust everywhere.
He was there for 2 hrs and made an amazing job of the clean! The scent he used for the clean was just like a Jo Malone scent, absolutely beautiful, a great relaxing scent now fills her home and the carpets and sofas are beautifully clean!
I highly recommend Richard from Impulse cleaning to all that are cleaning and refreshing their home!

February 23, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words!! It was a pleasure to provide our Carpet cleaning and upholstery cleaning in your beautiful Home!

Rated 5 out of 5 stars

End of Tenancy Carpet Clean

Had an end of tenancy carpet clean conducted today and very happy with the results! Carpets were in good condition anyway but now they look brand new! Very happy and highly recommend. Already passed his details on to our neighbours!

February 6, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you!! And Great to meet you!! It was a pleasure to clean your carpets

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish
Carpets and sofa smell and look incredible and extremely happy with it would definitely recommend this company for any future cleaning
Had this property for 2 years and the Carpets now look brand new and refreshed

February 6, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!! It was great to meet you and a pleasure to cleaning your carpets and sofa!! I hope you enjoy the GAMES Room!!!

Rated 5 out of 5 stars

Richard visited to clean my sofa and…

Richard visited to clean my sofa and carpet today. He done an excellent job, my 15 year old cream carpet on the stairs, landing and bedrooms, now looks like new! Definitely worth having them cleaned and much cheaper than replacing them!

January 26, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for taking the time to leave us a review!! it was a pleasure!

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Rated 5 out of 5 stars

I was really pleased with impulse…

I was really pleased with impulse cleaning (Richard). My dining chairs were extremely stained and now they have been cleaned they are brand new looking again. A very efficient booking process and good time keeping. I will be recommending impulse cleaning.

December 5, 2022
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for using Impulse Cleaning!!!

Rated 5 out of 5 stars

Highly recommend this company.

The company details were passed to me and highly recommended. I can understand why, the company were efficient, courteous and professional. The results were amazing my cream lounge carpet looks as good as new. Far exceeded my expectations.

November 28, 2022
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for using impulse cleaning!!

Rated 5 out of 5 stars

Great job

Have been looking forward to this for weeks. I have 2 dogs that wreck the carpet. I’m so happy now that my house no longer smells of the dogs and the carpets look like new. Would recommend

October 17, 2022
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words!!!

Rated 5 out of 5 stars

Excellent work

Richard was very professional talked it all over before starting work suggested a carpet repair well worth the additional cost lounge and bedroom carpets came up great.

October 14, 2022
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words!!!

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Rated 5 out of 5 stars

Exceptional service outstanding…

Exceptional service outstanding results!!! I have used this company twice now!! Richard is so helpful and can’t do enough for you! 5 stars!!

October 13, 2022
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!!!

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