The Carpet Repair Guys Reviews 116

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of work performed, often describing the results as astonishing and miraculous. Many highlight the staff's professionalism, friendliness, and thorough explanations, appreciating their attentiveness and efficiency. People frequently mention that repairs are completed quickly and to an excellent standard, making damaged carpets look brand new. However, some customers also noted that a perfect repair might not always be achievable, though they understood these limitations. A few other people also felt that the product was not suitable for everyone, and some expressed concerns about the service's approach to certain customer groups.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the incredible work, quick... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers were highly satisfied, praising the... See more

Quality

Customers had positive experiences with quality. Many reviewers were surprised by the results, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute life saver! Had an awful dog poo stain in the hallway, which we could not remove with cleaning. The Carpet Repairs Guys came to the rescue & did a fab job - it looks great! Super professional... See more

Company replied

Rated 5 out of 5 stars

Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more

Company replied

Rated 5 out of 5 stars

Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more

Company replied

Rated 5 out of 5 stars

Contacted Richard in regards to a hair straightener burn on our daughter’s bedroom carpet. Thorough explanation given on the potential repair and within a few days of requesting the repair to go ahead... See more

Company replied


Company details

  1. Carpet Installer
  2. Carpet Cleaning Service

Written by the company

Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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Rated 5 out of 5 stars

Fantastic service

Fantastic service! Our bottom stair treads were in desperate need of repair due to cat damage. Impulse Cleaning were on time, efficient with a high quality finish. The end result was fantastic for a great price. I highly recommend and would use their service again

January 22, 2024
Unprompted review
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Reply from The Carpet Repair Guys

Thanks i am so pleased we could help repair your carpet.

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Rated 5 out of 5 stars

We had a urine accident we couldn’t get…

We had a urine accident we couldn’t get rid of the smell.
After the Carpet cleaner came it smelled and looked like new. I highly recommend the service, prompt appointment with fair price and very friendly.

November 10, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for your kind words in regard's to our Kent Carpet Cleaning service it was our pleasure

Rated 5 out of 5 stars

Urgent carpet clean up of blood

I recently needed an urgent carpet clean after my dad having an accident and quite a lot of blood being left. I tried in panic cleaning the blood up myself but did the complete wrong things so I was so impressed with the results after Richard came a few days later and the treatment he used removed it all. I will also remember his tips that if the incident was ever to happen again to make sure I use cold water and dab it with kitchen towel instead of scrubbing, thank you once again Richard 👌

January 10, 2024
Unprompted review
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Reply from The Carpet Repair Guys

I am so please we could help with your carpet cleaning requirements and give a you a few tips if it was to happen again!! Thanks for booking with Kents number 1 carpet cleaning service Impulse cleaning.

Rated 5 out of 5 stars

First class repair

We needed our carpet to be repaired as a result of a deep burn from coal from our open fire. The repair work is first class. You can’t see where the hole was. Great service, same day call out. Very happy to recommend to anyone.

December 18, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks i am so pleased your happy with your Carpet repair!!

Rated 5 out of 5 stars

Wow!

Wow! What an amazing service. My carpets look like new and smell amazing. Even with two messy dogs (one puppy, one elderly) the carpets have come up brilliantly. I would definitely recommend Impulse Cleaning.

November 29, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you so much for your kind words!!! We love that you love our carpet cleaning services!!! We hope to see you again!!

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Rated 5 out of 5 stars

Excellent job carried out

Excellent job carried out, arrived on time and carried out a very good job on our carpets was very impressed. Would recommend Impulse to anyone.

November 24, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!!!

Rated 5 out of 5 stars

Genuine and very honest team

Genuine and very honest team, turned up on time, carried out an amazing job in no time at all. Would highly recommend Impulse Cleaning to do the job and would definitely be using them again.

October 24, 2023
Unprompted review
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Reply from The Carpet Repair Guys

So pleased you were happy with our advanced carpet cleaning service.

Rated 5 out of 5 stars

Fantastic service

Absolutely fantastic service by Richard. After a significant radiator leak he turned around what was looking like a new carpet being required in less than 24hrs. I couldn’t recommend Impulse Cleaning highly enough.

October 18, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!! We love that you love what we do!!!

Rated 5 out of 5 stars

Great service.

Richard provided very helpful information from the outset, explaining all stages of the cleaning process etc. He was also very helpful and flexible in agreeing dates/times. The service was efficient and professional and the carpets throughout the house looked amazing when he was finished. Would highly recommend.

October 13, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!! We love that you love what we do!!!

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Rated 5 out of 5 stars

Richard came to my house to do my…

Richard came to my house to do my stairs , landing & bedrooms ! I had candle wax on the landing & he managed to get it all out & a few other black marks throughout ( yet again all gone )! The extra touch with the jo malone scent was so lovely ! My house smelt lush & still does this morning ! Richard is very professional! Very happy 😃

October 16, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words in regards to our carpet cleaning service

Rated 5 out of 5 stars

Great service

Great service, I had two large holes in my carpet where previous heaters were. I was thinking of all different solutions to try and cover up, rugs, book shelves etc. Called impulse cleaning they came our next day took some carpet from a cupboard and patched it up. I looks amazing you can't even see the joins or notice it's been patched up. Very happy and satisfied with the excellent service.

October 10, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks I do like to work some magic!! I am so pleased your happy with your Carpet Repair

Rated 5 out of 5 stars

Marie

I highly recommend Impulse cleaning. Richard did an amazing job, carpet smells lovely and looks brand new. Definitely would book again and will recommend impulse cleaning to friends.

October 5, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thank you for using our carpet cleaning service!!!

Rated 5 out of 5 stars

Great company

Great company! What a find!
Carpets are perfect & service was fantastic!
Thank you!

September 22, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!!! And I love your Dog!!! Hope to see you again soon!

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Rated 5 out of 5 stars

Excellent job, cannot fault it!

I cannot recommend this company enough. Richard is polite, professional and friendly. My carpet was repaired in under an hour. The job is perfect and there is no sign it has been repaired it looks brand new again! Easy to book an appointment too. Thank you Richard!

September 18, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your Kind Words!!! I love you you love what we do!!!!

Rated 5 out of 5 stars

Highly recommend

Richard was amazing, outstanding service from start to finish. Not one detail was left overlooked. Highly recommend.

September 15, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Great to Meet You!!!

Rated 5 out of 5 stars

Yet another great carpet clean done by…

Yet another great carpet clean done by Impulse Cleaning! Richard does an amazing job and carpets look like new! Highly recommended, reliable and trustworthy!

September 14, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks for your kind words!!

Rated 5 out of 5 stars

Great experience

Great experience, carpets look, feel and smell great. Great advice, thank you.

May 9, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Amazing Thank you for using us!!

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Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, staff were really friendly and helpful. I would 100% recommend .

May 5, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Thanks You!!!

Rated 5 out of 5 stars

Great Advice from Richard

I had a carpet burn and Richard was very helpful in advising me on what to do. Unfortunately he lives too far from me but he took time out of his day to video call me and see the Carpet burn and advise me on my best options. He also put my details in a group chat to see if anyone closer to me is available to help. Thanks Richard 😊

May 1, 2023
Unprompted review
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Reply from The Carpet Repair Guys

Always a pleasure to try and help!! I hope you got your carpet repair sorted.

Rated 5 out of 5 stars

Absolutely outstanding service and…

Absolutely outstanding service and results from these guys. Same day quote and repair made and after a horrendous accident with a log falling onto my carpet from my log burner my carpet looks like new again. Highly recommended- thank you so much!!

April 26, 2023
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!! it was a pleasure to repair your carpet from the accident in your beautiful Home!!

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