The Carpet Repair Guys Reviews 

123
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast response times and efficient scheduling that quickly resolve unexpected carpet damage like burns and stains. Consumers note that the staff provide clear explanations, honest guidance, and professional advice while consistently delivering truly exceptional repair results. However, some customers also noted that achieving a completely flawless fix is not always guaranteed for certain types of severe damage. A few other people also felt that complex issues require careful professional assessment because total restoration depends entirely on the specific situation. Clients additionally mentioned that honest communication helps set realistic expectations regarding what can be successfully repaired.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting exceptional communication and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and expert... See more

Product

Users describe ambiguous interactions with product, noting mixed outcomes on tough stains and damage. While... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more

Company replied

Rated 5 out of 5 stars

Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more

Company replied

Rated 5 out of 5 stars

Faced with a daunting iron stain on my carpet and an imminent key return to the agency, I was in a bind. Fortunately, I discovered this company, explained my predicament, and they managed to fit me in... See more

Company replied

Rated 5 out of 5 stars

Our 2 dogs had ripped our stair runner carpet which had only been laid down for just over a year, I was devastated. I looked for someone to repair our carpet and came across Richard, the communicat... See more

Company replied


Company details

  1. Carpet Installer
  2. Carpet Cleaning Service

Written by the company

Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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4.9

All reviews

(123)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service outstanding…

Exceptional service outstanding results!!! I have used this company twice now!! Richard is so helpful and can’t do enough for you! 5 stars!!

October 13, 2022
Unprompted review
The Carpet Repair Guys logo

Reply from The Carpet Repair Guys

Thank you for your kind words!!!

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