Jammy Monkey 

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Rated 1 out of 5 stars

Avoid this site. Absolutely terrible customer service. Today I have a tiny win, withdraw it only to discover that I can't withdraw it until I update my bank details which have been fine for ages. I th... See more

Rated 1 out of 5 stars

Well like one custome review I have just read, I had the understanding that this site, along side mfortune was closed, or something to that effect, so I was confused on why I was still receiving promo... See more

Rated 1 out of 5 stars

I joined yesterday, deposited 20 pound, using bank card which I registered with, I withdrew 80 got a tx this morning saying they want I. D, why not ask when registering instead off taking money, I d... See more

Company replied

Rated 1 out of 5 stars

Stay clear of this site unless you want to not receive your winnings! Claimed them 5 days ago and despite saying it takes a day to process they are still in “review.” Chat help is nothing but scripted... See more

Company replied

Company details

Written by the company

At Jammy Monkey, we’ve hand-picked some of the greatest casino games there are and brought them all together in one place – here! When it comes to anything casino related, we’re only interested in the best. Whether that’s our extensive range of exciting online slots, or our generous casino bonuses, we won’t be beaten on either!


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All reviews

(105)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No problems for me at least!

I put £200 into this site on Friday evening, and withdrew £226 later that night via debit card - the money was in my account on the Monday morning. So I've certainly not experienced issues like many other people - I don't think this is a scam though - just a casino which obviously comes with inherent risks to your money!

The one thing I would say is that these aren't games you'd find anywhere else... for me I found them all to be a bit samey and generally pretty low volatility... things bonus fairly often but will only pay you 10-30x. And it's only slots from what I could see. Still, my experience was fine.

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

I am owed 180 pound ignored

I am owed 180 pound they have ignored me not accepted any identification at all will not answer my live chat I have had enough I need my money any ideas anyone help they are frauds

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

Should be 0 stars!!

Should be 0 stars!!! Asked for id verification for my withdrawal, done, done a withdrawal request, now they want bank statements off me!! Serious for a 40 pound win!! And suprise surprise online chat is a load of 💩 just a pack of scammers that are happy to take money but won't pay out a small win!! Shameful company!!!

May 14, 2023
Unprompted review
Rated 2 out of 5 stars

Now 5 weeks of waiting for my…

Now 5 weeks of waiting for my withdrawal !! I spoke to the due diligence team yesterday whom told me it would be in today-but still nothing!!!
After several calls and loads of messages over six weeks managed to get my money- I will never bet with Jammymonkey or sister sites again!!! The stress of trying to get what you are owed is too much

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid any promotion that these guys run…

Avoid any promotion that these guys run as they just do not give the offer.

Deposited for a promotion, free spins for 3 days...Received spins on the 1st day but not on the 2nd and 3rd day despite logging in and checking.

I have contacted their CS numerous times but they just keep saying spins have expired...I DIDNT GET THEM....

May 3, 2023
Unprompted review
Rated 1 out of 5 stars

This company is a joke

This company is a joke. They are willing to take deposits without any problems but when you try to withdraw its a completely different story! Steer clear of these thieves!

April 22, 2023
Unprompted review
Rated 1 out of 5 stars

No one to don't play to this s***y…

No one to don't play to this s***y casino. I play 300 pounds didn't ask anything. When I widraw 105 pounds they ask I'd and phone bill. I send all documents and still not received my money already pass 2 weeks. And they said the phone bill is not good because not show up my last name and just first name. And there is my address and phone no the same wit my details. I message to them every single day. I sayd to them I need my money because I run out of money and after this they close my account

April 24, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Marius.

Thank you for your feedback about your experience with Jammy Monkey. We are sorry to hear you have encountered some issues whilst playing with us.

We would like to help you further and would ask that you contact us via email on complaints@jammymonkey.com and include your personal details, and a description of your issue.

We look forward to hearing from you soon.

Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

Robbing tw*** DONT PLAY.

Robbing tw*** DONT PLAY.

As for your reply.. it's 100 percent not luck that's my problem. U need alot more than luck to get remotely close to a win. On any off your slot games.
Thanks

April 25, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Dean.

Sorry to hear you haven't been having much luck lately.

Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.

We hope your luck improves soon!

Jammy Monkey

Rated 1 out of 5 stars

Where do I start deposited £30 played…

Where do I start deposited £30 played through a few slots ended up withdrawing £100 was told to upload documents so I did all got accepted, then get a text saying my usage was concerning after just £30 they'd put a block on my account, now I can't get a reply from live chat or email, no live numbers to ring.

Still not sorted no money no contact will be going to gambling commissions and ibas as I now no they've been done for money laundering on two separate occasions

April 17, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Dave.

Thank you for your feedback about your experience with Jammy Monkey. We are sorry to hear you have encountered some issues whilst playing with us.

We would like to help you further and would ask that you contact us via email on complaints@jammymonkey.com and include your personal details, and a description of your issue.

We look forward to hearing from you soon.

Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

I’m very disappointed in this site I…

I’m very disappointed in this site I have sent all relevant ID and they still ask for more I’m sure this site is a scam DO NOT use as they do not give you withdrawal they are quick to take money but do not pay out they make it so hard work and when you press withdraw they can’t put the money back on your account so you lose it I have been trying to get my credit for over a year bad site ********

April 7, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Andrea

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.

We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

Absolutely shocking casino avoid at all cost

It’s a shame you can’t get zero stars. This firm is an absolute joke.
1- deposit funds went missing chat couldn’t help at all just get told nobody is working.
2- funds eventually credited with no bonus at all, chat were just repeating themselves saying they are short staffed and to wait. Asked where to complain and chat got refreshed and cut off.

To add insult they message you for more bonuses

Never again will I be crediting

March 27, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Daniel,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.

We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

SCAM.

Waited since Monday for my withdrawal was told 5 days, its now a full week after and still nothing. My bank has told me there is NOTHING pending so they are total liars. Don’t ever use this site, luckily I only put money in and withdrew too test the waters. Clever of me as these people are total disgraceful, I don’t even think their a legit site.

February 23, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Emmalouise.

We understand waiting for a withdrawal can be frustrating.

A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.

Please contact our Live Chat via the website to check we are not waiting on any information from you.

Thank you,
Jammy Monkey

Rated 1 out of 5 stars

UPDATE Even worse than dodgy shoddy sites.

Slow withdrawl. I am a long time customer and have been generally happy. Normally they pay out overnight. However, now been told that a withdrawl made on a Friday evening will not be processed until Monday which is poor. Apprently numerous previous withdrawls that have paid out same or next day were anomalies and next working day is the aspiration but not guaranteed now. 3 day payout ? Even the shoddiest dodgiest sites do better. I am giving Jammy Monkey 1 star as zero stars is not an option.

Update, April. Thanks for the cut and paste. Firstly, I am verified on your site and secondly, using visa debit set up on fast pay.
So that is 2 of your excuses gone. This week I made some withdrawals as a test as your reply annoyed me.
The weekday withdrawals were in my bank the same day. Within a few hours.
However, 2 withdrawals from Friday afternoon and one Friday night into Saturday are still pending and it is now Sunday afternoon. So, please stop hiding behind excuses over banking times and just be honest that you are understaffed on Fridays and Weekends.

February 25, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Anne!

Congrats on your win!

We aim to process withdrawals for depositing customers within 1 working day of a request, and from non-depositing customers it should take 3 working days. Unfortunately weekends and bank holidays would not be classed as working days.

Withdrawals may be delayed if we require any documentation from you. If you are unsure whether you need to supply us with any documentation, please go to Live Chat on our website and enquire.

Thanks, and congrats again!
mFortune

Rated 1 out of 5 stars

Withdrawal

Deposited money, lost some so tried to withdraw the rest. This was on the same day in early January. Since then I've had to verify in multiple different ways to get my own money back. Everytime I provide additional documents they request something new. I'm quite sure it's a scam. Wi can't even withdraw my own money not actually money I've even won. To make it worse I now don't get answered on the live chat. This is on ongoing complaint and still haven't received my withdrawal.

January 13, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi there,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.

We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. Signed up to get bonus offer which I received, BUT I happened to be doing quite well on winnings, granted it was bonus money, but I had about 88 pounds bonus left to play but it was taken away and I was given 60p cash instead. Hardly fair. I feel robbed and will recommend to anyone I know NOT to waste your time with this site.

February 19, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Gail.

Sorry to hear that you’re disappointed. We do clearly state in our terms and conditions that the maximum that can be won is £50 from a free bonus. This does not apply to winnings from your own deposits.

For further assistance, please contact the Live Chat via the website.

Thanks,
Jammy Monkey

Rated 1 out of 5 stars

Don't expect to be able to withdraw

Signed up saturday, deposited with my mobile phone bill. Wanted to make sure I could withdraw before I played. Withdrawal looked to have gone through fine, was estimated to be paid 2 or 3 days. So I deposited more but this time took the bonus. Ended up winning about £800, tried to Withdraw. It needed me to verify my ID, Address and mobile number. All completely easy things, I supplied all the requested documents. ID and address go through fine. Still awaiting verification on my mobile bill. I'm not sure what's taking so long but it doesn't take this long to compare my mobile number to the bill I've supplied. I'll be leaving this at 1 star's until its sorted. Its been a 4 days, since I supplied all the relevant documents, and you've accepted 2/3s of them so why is it still pending. I'll be taking this up with the your licensing provider

I was finally verified after about 3 weeks but I had lost the balance. Crazy how I can still play but can't withdraw. Don't use this site

February 6, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Shaun.

Thank you for your feedback about your experience with Jammy Monkey. We are sorry to hear you have encountered some issues whilst playing with us.

We would like to help you further and would ask that you contact us via Live Chat on our website and include your personal details, and a description of your issue.

We look forward to hearing from you soon.

Kind regards,
Jammy Monkey

Rated 2 out of 5 stars

Played on here a few times

Played on here a few times. Just come off for a month. Ive won small amounts like the odd £10 i won £30 once . But they are on 30p or 40p spins. Its shocking really are the bonus prizes compared to other sites
I played on another site a couple of weeks ago. 20p spins and won £200
. The games on jammy monkey are minium and not great prizes

Been on again after time out. Even worse from before
Absolutely crap. Excluded for.good this time. Sick of putting money in and getting sh.tty peanuts back.
Much better sites out there guys!!!

Don't bother with a reply because ill never believe your bullsh.t . Remember you won't get away with ripping people off forever.

January 29, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Michelle,

Sorry to hear you haven't been having much luck lately.

Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.

We hope your luck improves soon!
Jammy Monkey

Rated 1 out of 5 stars

Scam scam scam jammy monkey

This slots site is absolutely ridiculous the slots are all the same just basic mediocre games on minimum stake 15p per spin £10 deposited and won zero pence no free spin feature came no bonus came thought it was just bad luck try another slot and yes it was the same as the first one this site is designed to take your money and not pay out I would have better luck on a penny machine in an arcade and win more stay away from this site it is totally bog standard rubbish ive had more fun with ingrowing toenails

January 26, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi there.

Sorry to hear you haven't been having much luck lately.

Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.

We hope your luck improves soon!
Jammy Monkey

Rated 1 out of 5 stars

Jammy monkey Absolutely disgusting site I won over…

Absolutely disgusting site I won over 2600 and been scammed for winnings and sent 50 trying to say I won of a bonus do not use this site at all cost ur ve left disappointed and not receive what u win and given load of excuses this is not a gambling site but a scam site was quick enough to take my money but not pay out what I won absolutely disgusting

January 10, 2023
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Aaron.

Sorry to hear that you’re disappointed. We do clearly state in our terms and conditions that the maximum that can be withdrawn is £50 from a free bonus. This does not apply to winnings from your own deposits.

For further assistance, please contact the Live Chat via the website.

Thanks,
Jammy Monkey

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