Jammy Monkey 

Don't use at all!! I work at a bookies and law states they should ask for ID at time of sign up. Yet they said it's fine and after numerous deposits and withdrawals, they have witheld my winnings despite what the law says! They should and will be taken to court!
DO NOT USE THIS SCAM SITE!!!!

False game my mother and sister are still not be paid out there winnings says 3-5 working days they sent documents still no payment

It’s been 2 weeks now that I still haven’t received my winnings I contact them everyday I upload what they need and yet still they go back on their own words asking for more proof which I already upload so the customers services is very bad when it comes to them taking the money from you they don’t hesitate but when it comes to your winning everyone give up at some point after replying and replying to loads of emails and calls which not everyone have the time to do because we all have a life and kids and family to feed

You dirty robbing thieving scum of the earth your a joke of a site PLEASE STAY AWAY FROM THESE THIEVES THEY JUST TAKE TAKE TAKE..I can’t believe they are denying that I am not a customer you cheeky t**** and now you have blocked me you absolute t****

Absolute rubbish. AVOID THIS SITE.. The verification process is ridiculous. Happy to snap the money out of you but hard to withdraw. Automated responses and total lack of communication. Should not be keeping customers waiting for their own legitimate wins. I will never use again and advise you all DO NOT REGISTER..

After my last review having had a few complications with my withdrawal I am happy to say I have now received my winnings there was alot of hassel with I,D etc but be patient thank you jammy monkey

Tried to withdraw £20 over a week ago, not heard from anyone since, ive emailed Them and had No reply, the online chat is an automated response... Do not let yourselves get robbed People, seriously.

This is the worse casino company I have ever come across never use them seriously they are fine with you depositing, but if you win they do not like to pay out winnings, I won £50.00 nearly 2 weeks ago, uploaded requested documents now they are saying my account needs to be reviewed and that they will text me when this is done ITS BEEN 11 DAYS and everytime i try and get an update they just repeat themselves with the same bulls**t over and over again seriously people avoid this company

Not to be trusted under any circumstances, con artists

by mistake I have been registered to jammy monkey and they were keep charging me money but when i wanted to get out it was not easy as when i was registered,
I have been sent about 7-10 emails to de-register and remove my mobile number from the list but they always ask me my phone number, address, telephone number, statement of the bill and etc... i provided all these information to a person who works there then some new person response my email with required same information that I already issued. Circle of email keep coming to me with a different stuff name.

Really don't deserve that deposited £50 played 60p spins your lucky if you win free spins and the pay out per spin no more than 50p if your lucky PLEASE DONT USE I mean that it should be shut down same as the sister sites pockitwin,mfortune,boss bouns,cashmo,Mr spring,Dr slot,casino2020 stay away from any of these sites I did win once on mfortune don't take a bouns etc just deposited took me a week to get this high then was told I couldn't withdraw had two accounts of which I don't next thing account blocked did not know jammy monkey was linked read reviews shocking taking these reviews to the highest people I can with all the review getting it shut down shouldn't be allowed to advertise

Don't go near this site,deposited and told me to deposit again for free spins.deposited again and nothing,spoke to several agents and they just said it wasn't happening just reel ya in,take ya money and that's it,they not interested. Steer clear everyone

They ask for varification again even though your account has already been confirmed as varified and they have paid out.
The varification they ask for is impossible to give as they ask for future dated phone bills and a bank statement showing payment of the future dated phone bill, meaning a potential 45 days to upload the requested proof of ID regardless to them already confirming your account is varified.
Additional ID such as a driving licence is accepted but clearly not enough to validate. The online chat is chirpy but not helpful as they just reiterate that they need future dated documents and you are frequently disconnected and have to reexplain your situation just to be told that the future dated bills are required even if deposits have been made by debit card.
I'm going through resolver to mediate and now the live chat people won't even speak to me they just end the session as I have an ongoing complaint

Jammy Monkey is a different breed. They are a breed that plays dirty. Listen to the bad reviews, their score speaks all the words you need to hear - ignore their generic replies and listen to the 1 starrers.

One of their tactics is to try their best to delay your withdrawals. I won over a £1,000. Prior to the win small withdrawals were fine, they won't have an issue with those. For the big win though, they restricted my account and requested many of the same ID which was previously accepted.

They wanted my phone bill, proof of payment of phone bill in my bank statement, proof the account belonged to me - I was wondering if I'd be asked for my blood type next!

I have not had the same experience with SkyVegas and 888Casino for example who I won a similar amounts with before. It took them 5 minutes to send to my debit card which showed up as a visa refund. So if you see a reply from Cheeky Monkey!! about delayed withdrawals, it's all an excuse as reputable and professional casinos won't delay you. There is no reason for their delays despite the playing card of "Rules and Regulations". Other casinos can give you your winnings quickly because once you're verified, you're verified. With Jammy Monkey you're verified anytime you win anything small, but anything big you're no longer verified and re-verification must be done and that's trying for a few weeks!

Trying to resolve issues via the support chat unfortunately isn't great, with a lot of advisors disconnecting and it seems the previous chats aren't saved either as you're needing to re-explain each time.

Their delaying tactics are with the hopes that you give up and forget about the winnings. Don't though.

I wouldn't bother. If you want to be chasing constantly for your winnings and re-verifying yourself every time to then finally receiving the winnings after weeks and weeks and then having your account banned, sure, go ahead and sign up with them!

Worst casino I have ever used and would never recommend them to anyone.

The verification process and the fact after 5 days I’m still waiting for my £1000 withdrawl with fears of me never receiving it growing by the hour.

I must of sent around 50 documents to this site now and every one was perfect and acceptable but they purposely rejected it each time demanding I re send it .

There was absolutely no need to resend anything I made sure I sent what they asked me for each time. They have had me jumping through hoops for 5 days now. On Sunday 28th of august they told me they had verified my account fully and all I was waiting for was my withdrawl. I even spoke to someone on the phone after requesting a manager called me and she told me it was completely verified finally. I was happy to hear I didn’t need to spent anymore time sending documents and she confirmed all I was waiting for was my withdrawl but as it was a bank holiday Monday it would be Tuesday when they send me it.

Tuesday has come and they sent me a text saying they now need even more documents! I was in ultimate shock . How they could need anymore from me is unbelievable. They’ve had so so much.

They’ve had utility bills, bank statements, official government sent letters ,my driving license, my bank card,council tax letters, pet insurance bill, all sorts . Honestly I’ve had to send an absolutely ridiculous amount of documents already yet they wanted more! It is completely unfair.

So they wanted a video of me holding my drivers licence I sent it, but it was rejected I sent it again it was again rejected. I have been so distressed I almost wonder if they are having a laugh at putting me through this.

I contacted them they said use my back camera despite on their link they supply it opens up a camera ready to use ! What you’ll notice is on using their camera on their link it’s all uneven and extremely hard to get a straight view: but It was finally accepted ……

Unfortunately then they requested even more from me !! They wanted a selfie photo of me holding my bank card !. The bank card they rejected a photo of 10 plus times.

So, I sent it they rejected it again !! I sent it again they rejected it again . I emailed it they finally accepted it I was told my account is again fully verified and I just have to wait for my withdrawl .

Thank god and Jesus above I thought ! …..
But now I’ve just had a text saying they are passing my account to their verification team who will then process the withdrawl and this will take another day.

I have huge fears that I will not get a penny of my winnings from this site. I’ve played online on most known gambling sites here and there for 10 years and never have I had to go through such a stressful drawn out purposely awkward process. I will update this review if I receive my winnings but I doubt that I will . So far I just feel so stressed out and upset at this entire situation. I would strongly advise anyone thinking of playing here on jammy monkey be very careful as I don’t know if you can trust them at all. It is terrible that this site is getting away with treating customers like this I am going to wait to see what happeneds with my withdrawl before taking this further.

UPDATE - I have reviewed my withdrawl now but the entire process was horrendous . The company Jammy Monkey put customers through stress after stress refuse perfectly good doccuments try everything they can to delay withdrawls . They demand extensive identification and the online chat agents are rude ignorant and just reel reply’s of a script .
I would honestly avoid at all costs I won’t be playing on this site ever again I think it’s truely the worst one out there. 6 days to withdraw after days on end of sending documents and videos and selfies no idea how this company even is allowed to exist

Stay clear of this site unless you want to not receive your winnings! Claimed them 5 days ago and despite saying it takes a day to process they are still in “review.” Chat help is nothing but scripted nonsense where they don’t actually answer your questions but will happily dance around them. Emails not replied to either. Utterly dismal service, how they got licensed is anyones guess.

I am writing this review after nearly a month long process of trying to withdraw funds which i am entitled. I won 300 which i tried to withdraw. I was then asked for verification documents which is fair enough. The documents they were asking for was extremely extensive and every time i submitted one eg. proof of id, phone bill, utility bill and they even asked for selfies with bank statements and selfies with IDs which i thought was ridiculous. After this long drawn out process of asking for ID documents they would keep approving them and asking for more. When i FINALLY managed to give them everything they asked for including proof of payment on a bank statement for the phone bill as i deposited by mobile. I then withdrew the funds only to be told they had gone to the wrong account and i would need to wait 10 days to receive the money back into my account and then i can re-withdraw. The 10 days had passed the funds were there but had not automatically been credited to my jammy monkey account i had to phone up and prompt them to do it. This was then sorted i have now requested to withdraw the funds again only to be contacted today to be told that they need another copy of the phone bill which they already have and have approved and bank statements. I have been told by multiple people that by account has been fully verified as they have been sent everything under the sun and they were happy to process the withdrawal the first time after receiving correct documents. This casino hides their con tactics behind red tape and regulations and do everything in their power to prevent you from receiving your money. DO NOT SPEND YOUR MONEY HERE. There are plenty casinos with respectable verification processes and withdrawal times and with much better games. The website looks like a child designed it. If you would like your money that you are owed DO NOT use this casino. They need to be thoroughly investigated by the GCC and reported. And looking at the reviews on here i’m not the only person this has happened to. PLEASE DO NOT WASTE YOUR MONEY HERE. The worst experience i have ever had with a casino! (Will update when i get my money still have not received so far). Money Received as of around 1st of september after a nearly 2 month process. I will still not use this website again after the hassle.

Just won a little on free spins withdrawal approved just waiting on it to go into the bank hopefully 😀

They let you sign up even if you are self excluded. The moment you try and withdraw they ban your account. I won £20 fair and square. Asked for extra ID and then mid game I was banned. First deposit was via card so they already had me verified. Seems they go out of their way to check if you are self excluded .. after a withdrawal request. Quite happy to take your money. Account was banned with credit on the account. The way they push deposits on you at every opportunity is truly bad. Even before you can adjust bet amount it opens a pop up to deposit. This seems like a very elaborate trap and I intend to take this further as this really needs looking into. Opened through the pandemic and I have no doubt at all this way of operation is to trap people like me who self excluded due a moment of loss rage. Stay well clear !! All in house games should of been a warning sign. Then they’ve hid behind the safe gambling rules so not to pay out or refund credit in the account.

No problems at all, thanks!