Jammy Monkey 

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Rated 1 out of 5 stars

Avoid this site. Absolutely terrible customer service. Today I have a tiny win, withdraw it only to discover that I can't withdraw it until I update my bank details which have been fine for ages. I th... See more

Rated 1 out of 5 stars

Well like one custome review I have just read, I had the understanding that this site, along side mfortune was closed, or something to that effect, so I was confused on why I was still receiving promo... See more

Rated 1 out of 5 stars

I joined yesterday, deposited 20 pound, using bank card which I registered with, I withdrew 80 got a tx this morning saying they want I. D, why not ask when registering instead off taking money, I d... See more

Company replied

Rated 1 out of 5 stars

Stay clear of this site unless you want to not receive your winnings! Claimed them 5 days ago and despite saying it takes a day to process they are still in “review.” Chat help is nothing but scripted... See more

Company replied

Company details

Written by the company

At Jammy Monkey, we’ve hand-picked some of the greatest casino games there are and brought them all together in one place – here! When it comes to anything casino related, we’re only interested in the best. Whether that’s our extensive range of exciting online slots, or our generous casino bonuses, we won’t be beaten on either!


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All reviews

(105)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

When using my deposited money no win at…

When using my deposited money no win at all, when it using bonus money win all the the time, but mad wagering and you will never win avoid !!

July 23, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Mateusz,

Like many casinos, we do have wagering requirements on free bonuses. At Jammy Monkey, this is 40x and is clearly stated in the terms and conditions of the bonus. There are no wagering requirements on players own deposits.

Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.

We hope your luck improves soon!

For further assistance contact us on Live Chat on our website.

Thanks,
Jammy Monkey

Rated 1 out of 5 stars

Should be investigated by the GC

Avoid this site. Been waiting for a withdrawal for 3 weeks now. They've had all my documents which have been approved. I was told last week that it was just waiting to be signed off by a manager and then I would be paid but I'm still waiting. They honestly do anything to avoid paying you.

July 18, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Abbie.

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.

We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 5 out of 5 stars

Ignore all the negative reviews

Ignore all the negative reviews. Was offered a free bonus, wagered and withdrew max withdrawal of £50 as clearly stated in T&C’s. Provided documents on my account as stated before requesting withdrawal, all approved straight away, confirmed withdrawal and money received within 2 working days. Very good 😊

July 13, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Liam.

Thanks for your review and a huge congratulations on your win!

It's great to hear that you’re happy and we certainly appreciate your kind words!

Stay lucky!
Jammy Monkey

Rated 1 out of 5 stars

Truly truly awful

I was astounded at how poor this site is,the games seem like a small child designed them,no diagonal wins on slots,i spent £90 in 3 minutes lol. You cannot win on sites like these,poorly regulated,untested games,not on "ecogra" safe list of sites. STAY AWAY 🙈😅😅. Nothing about "luck",i know that,i am merely stating that the games are all the same,really amateur feel to it. The worst site games i have ever played.

July 12, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi there.

Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.

We hope your luck improves soon!
Jammy Monkey

Rated 1 out of 5 stars

I joined yesterday

I joined yesterday, deposited 20 pound, using bank card which I registered with, I withdrew 80 got a tx this morning saying they want I. D, why not ask when registering instead off taking money, I dont have photographic I. D, so can't provide relevant information, lost a good customer, but my son registered Sunday, without I. D n recieved his 50 pound this morning, and that was just off free spins, one rule for one, and another one for someone else
STAY CLEAR!!!
So what about my son no I. D required paid him so you not protecting his info any excuse, status going on every site pathetic

July 12, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Tracy.

During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.

For further assistance please contact us on Live Chat on our website.

Thanks for understanding,
Jammy Monkey

Rated 1 out of 5 stars

Please dont waste your time they have…

Please dont waste your time they have like 30 slots all the same u will never hve heard of these shhhhhiiiitttt games. Plz check lost before u play. I waste 50.00 and then close account

U have been warned

June 30, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi John Ng,

Sorry to hear you haven't been having much luck lately.
Casino games are ones of chance and so wins are entirely random. All our games are independently audited and checked to ensure fairness.

We hope your luck improves soon!
Jammy Monkey

Rated 1 out of 5 stars

I joined up and made two withdrawals as…

I joined up and made two withdrawals as the site is lacking anything good, and all the games are very much the same. I withdrew on the 9th and 10th June. Still not received as of today the 19th June. I've contacted live support and they have insisted this has been paid and will only accept a full pdf bank statement. I explained my statements are quarterly and I'd screenshot and send but apparently this isn't satisfactory. Have a manager calling me shortly but I've been told it'll only be the same story as what the live chat agent has stated. Avoid seems like a scam site will be con.

*Update I've just spoken to a 'manger' funny as same name as the live chat advisor but anyway apparently they bank details that were verified by live chat was wrong so they not sure where the money has been sent but will have an update in 10 business days stay away really bad set up.

*Update*. Have now spoken to someone within the complaints department the issue has been dealt with and the withdrawal re done,if you do have any issues pleas contact them and they will sort it out pretty quickly.

June 19, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi KTP,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.

We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

Very poor when it comes to them paying…

Very poor when it comes to them paying your winnings delay tactics I think they ask for everything apart from your medical records I have uploaded everything asked and still ask for something else no other site is like this sky Vegas in within 10 mins! Only needing mob no verification won't be depositing on this site again and will be complaining! Stay away guys

June 13, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Laura,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.

To ensure we comply with all regulations, we employ detailed checks when processing withdrawals.

To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

Jammy is a COWBOY site don't even…

Jammy is a COWBOY site don't even bother trying to write some bs back to me anybody from jammy trying to cover your tracks I made a deposit of £10 with a bonus of £20 I hadn't even gotten through my original £10 when I hit a £200 win so I thought great it offered me the choice to cancel the bonus and withdraw the £200 In full 4 days later still waiting for money so decided to get intouch the person told me there was a withdrawal for £60 I said what I made a £200 withdraw out of my cash wallet they then told me it was intact £50 and it was capped due to the bonus which if I had used I would understand but I didn't I cancelled it and as stated withdrew £200 cash from my wallet this site is crooked to rarse.

June 10, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Leevi Needham,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

An absolute joke been trying to claim…

An absolute joke been trying to claim my winnings and it's an absolute nightmare uploaded birth certificate phone bill letter with address and still want more information there quick to take your money with out any of these documents but try getting your winning that's a hole different story

May 31, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi there,

We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.

We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal. Please contact our Live Chat via the website to check we are not waiting on any information from you.

If we haven't been able to properly address your problem here, please contact us via complaints@jammymonkey.com and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!

Thank you,
Jammy Monkey

Rated 1 out of 5 stars

Please do yourself a favour and do not…

Please do yourself a favour and do not use this website, I echo all the other reviews, been waiting 4 weeks for my withdrawal, eventually I got all docs approved then original doc that was approved got rejected, delay after delay after delay. Borderline criminal

May 24, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi David Campbell,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.

We would like to discuss this further with you so we would suggest you speak to our complaints departments. Please email on complaints@pocketwin.co.uk and include your personal details and description of your issue.

We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 5 out of 5 stars

Helpful and fun

I won some free spins so thought why not. I had a good time playing the games. Took a few minutes on live chat with Kieran C helping me go through the ID documents as I'm just awful with that stuff so that was great. Have withdrawn 30 pounds and I assume it'll just take a couple days
Great games great customer service
Thank you

May 13, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hey Stephanie!
Thank you for your feedback and your 5* review! We love to see you are enjoying our games and are happy with the customer service provided!
Don’t forget to check out our Facebook page for new game updates & promotions. www.facebook.com/JammyMonkeyCasino
Best wishes,
Jammy Monkey

Rated 2 out of 5 stars

I'm giving 2 stars but I haven't played…

I'm giving 2 stars but I haven't played their games...
I registered with Jammy Monkey but before I could play any games I was asked to send pictures of my driving licence or passport. I'm just not willing to do this and this is the only site I've seen that asks for it so i decided that I'll close the account. To do this I had to use their live chat service and was connected to Jennifer, she was very polite and helpful and is the reason I'm giving 2 stars. The verification process is very odd and really did put me off instantly so I can't comment on games, payouts etc but straight off the bat, I personally was extremely wary of this site.

May 8, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi there,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
We request identification in order to verify that you are over the age of 18 and able to play our games. Any identification that is sent to us is kept confidential and is not passed to any third party companies. We are sorry you are unhappy with this, however, we hope this clears up some of your concerns for why we requested identification. If you would like to discuss any further details, please don't hesitate to contact us on complaints@jammymonkey.com.
We look forward to doing our best to put things right for you!
Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

After I Requested a 250 withdrawal…

After I Requested a 250 withdrawal spoke with someone on the chat and asked him if i need to upload any form of ID, he tould me -No don`t worry your withdrawal has now been processed and you will get you money in 1 to 5 days. Next day i log back in and i see they're requesting proof of id , I uploaded my id and spoke with someone on the chat he tould me that my id was verified and my withdrawal has been processed "you will received your money between 1 and 5 days " I asked him again Do i need to upload anything else? He answer No you're fine , After 2 days i log in and was asked again for proof of address and a video holding my driving license, My withdrawal still not processed even after 4 Days! I have uploaded again what they asked and waiting to see after 2 days what they request from me again. LOOKS LIKE THEY DON'T LIKE TO PAY PEOPLE WINNINGS ! STAY AWAY ! DON'T MAKE THE SAME MISTAKE ! SO MANY MORE CASINOS THAT PAYS YOUR WINNINGS THE SAME DAY !

April 30, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Tofan,

We care about your enjoyment and are unhappy you haven’t had a great time. We take all complaints seriously and will do our best to resolve issues. To discuss this please contact complaints@jammymonkey.co.uk and include your personal details and the issue.

We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

Rated 5 out of 5 stars

Was a bit nervous when asked for ID on…

Was a bit nervous when asked for ID on Friday for a small win from a bonus after reading reviews,I needn’t have worried I was paid out this morning,Thanks Jammy Monkey!

April 18, 2022
Unprompted review
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Reply from Jammy Monkey

Hey Lynn,

Thank you for your feedback and your 5* review! We love to see you are enjoying our games! Congratulations on your winnings!

Don’t forget to check out our Facebook page for new game updates & promotions. www.facebook.com/JammyMonkeyCasino

Best wishes,
Jammy Monkey

Rated 5 out of 5 stars

The reviews were mixed........

EDIT: Ever since verification I've had same day payouts so I have increased my score to 5*

The reviewed were mixed, but I gave the site a chance.

I played the free spins and an hour or so later I was up to 62 pound. I knew I couldnt withdraw more than 50 without making a deposit so I provided my bank transfer details. First I had to verify my details, I sent pictures of my ID and it was verified first time. A few days later my 50 hit my account and although it was a slow process to start it all ended well.

I have also signed up to other sites owned by the same company now with no issues using my visa debit card and the sites have so far paid out within a day or so max.

The only reason I cant give 5 stars is because of the initial wait of 6 days before I saw my first 50 quid in winnings.

April 13, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Peter,

Thank you for your awesome feedback! We’re glad to hear you’re enjoying our games! Congratulations on your winnings.

Don’t forget to check out our Facebook page for new game updates & promotions.

www.facebook.com/JammyMonkeyCasino

Best wishes,
Jammy Monkey

Rated 5 out of 5 stars

Took that last review down as I’ve been…

Took that last review down as I’ve been paid my winnings today.
These people are not scammers they are 💯% real.
I put 26 pound on last week and got nearly 500 back today.
It took a bit long to confirm my I’d cause I was a bit worried it might of been a scam and took my bank card details. But no this site is legit
I’ll definitely be playing again.
Thanks jammy monkey.

April 7, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hey Lee,
Thanks for your 5* review and a huge congratulations on your win!
It's great to hear that you’re happy and we certainly appreciate your kind words!
Stay lucky!
Jammy Monkey

Rated 5 out of 5 stars

I had a really good experience at jammy…

I had a really good experience at jammy monkey, found them to be fair with no unfair anticts id recommend kind regards shileen fairley

April 4, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Shileen,

Thank you so much for leaving a review! We make all our own online casino games here at Jammy Monkey, so it means so much to hear that you enjoy them!

Don’t forget to check out our entire range of online casino games at www.jammymonkey.com

Thanks again,
Jammy Monkey

Rated 1 out of 5 stars

Absolutely shocking scam artists

Absolutely shocking scam artists, I deposited by my phone. Played a bit, got bored and tried to withdraw my money, then the fun started. They wanted ID, fair enough so I sent that, then they wanted to see my phone bill, and bank statement saying iv paid my phone provider. Which I did, they didn't except it, so had to resend which I did. This is over weeks and £51, I just tried to log in today and my account has been suspended????? It says go to support for help but I can't do that because my account has been suspended 😕🤔so I phoned them up and they said my money has been voided and my account, I'm livid. They are thief's, Im going to report them to whoever regulates these clowns. Stay away from them at all costs coz you will be scammed

April 3, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Nick,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Jammy Monkey

Rated 1 out of 5 stars

Scam scam scam avoid avoid avoid

Jokers, spent hours wagering my winnings from free spins, managed to get to £20, tried to withdraw but was not allowed untill i made a deposit which is just ridiculous, its basically a way of forcing you to deposit money to spend on there site. So i tried to use the bank transfer and it said minimum you can withdraw is £30, spoke to someone on live chat she said my only option would be to use bank transfer which meant i had no chance but to gamble my winnings to try get it to £30…… oh and guess what, i lost. SCAM ARTISTS

March 29, 2022
Unprompted review
Jammy Monkey logo

Reply from Jammy Monkey

Hi Frenzy,

We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.

To better understand what more we can do for you, please contact us on complaints@jammymonkey.com and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!

Kind regards,
Jammy Monkey

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