Avoid this site. Absolutely terrible customer service. Today I have a tiny win, withdraw it only to discover that I can't withdraw it until I update my bank details which have been fine for ages. I th... See more
Jammy Monkey
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well like one custome review I have just read, I had the understanding that this site, along side mfortune was closed, or something to that effect, so I was confused on why I was still receiving promo... See more
I joined yesterday, deposited 20 pound, using bank card which I registered with, I withdrew 80 got a tx this morning saying they want I. D, why not ask when registering instead off taking money, I d... See more
Company replied
Stay clear of this site unless you want to not receive your winnings! Claimed them 5 days ago and despite saying it takes a day to process they are still in “review.” Chat help is nothing but scripted... See more
Company replied
Company details
Written by the company
At Jammy Monkey, we’ve hand-picked some of the greatest casino games there are and brought them all together in one place – here! When it comes to anything casino related, we’re only interested in the best. Whether that’s our extensive range of exciting online slots, or our generous casino bonuses, we won’t be beaten on either!
Contact info
Fountain House, Great Cornbow,, B63 3BL, Halesowen, United Kingdom
- 01384885045
- support@jammymonkey.com
- jammymonkey.com
You should know
When using my deposited money no win at…
When using my deposited money no win at all, when it using bonus money win all the the time, but mad wagering and you will never win avoid !!

Reply from Jammy Monkey
Should be investigated by the GC
Avoid this site. Been waiting for a withdrawal for 3 weeks now. They've had all my documents which have been approved. I was told last week that it was just waiting to be signed off by a manager and then I would be paid but I'm still waiting. They honestly do anything to avoid paying you.

Reply from Jammy Monkey
Ignore all the negative reviews
Ignore all the negative reviews. Was offered a free bonus, wagered and withdrew max withdrawal of £50 as clearly stated in T&C’s. Provided documents on my account as stated before requesting withdrawal, all approved straight away, confirmed withdrawal and money received within 2 working days. Very good 😊

Reply from Jammy Monkey
Truly truly awful
I was astounded at how poor this site is,the games seem like a small child designed them,no diagonal wins on slots,i spent £90 in 3 minutes lol. You cannot win on sites like these,poorly regulated,untested games,not on "ecogra" safe list of sites. STAY AWAY 🙈😅😅. Nothing about "luck",i know that,i am merely stating that the games are all the same,really amateur feel to it. The worst site games i have ever played.

Reply from Jammy Monkey
I joined yesterday
I joined yesterday, deposited 20 pound, using bank card which I registered with, I withdrew 80 got a tx this morning saying they want I. D, why not ask when registering instead off taking money, I dont have photographic I. D, so can't provide relevant information, lost a good customer, but my son registered Sunday, without I. D n recieved his 50 pound this morning, and that was just off free spins, one rule for one, and another one for someone else
STAY CLEAR!!!
So what about my son no I. D required paid him so you not protecting his info any excuse, status going on every site pathetic

Reply from Jammy Monkey
Please dont waste your time they have…
Please dont waste your time they have like 30 slots all the same u will never hve heard of these shhhhhiiiitttt games. Plz check lost before u play. I waste 50.00 and then close account
U have been warned

Reply from Jammy Monkey
I joined up and made two withdrawals as…
I joined up and made two withdrawals as the site is lacking anything good, and all the games are very much the same. I withdrew on the 9th and 10th June. Still not received as of today the 19th June. I've contacted live support and they have insisted this has been paid and will only accept a full pdf bank statement. I explained my statements are quarterly and I'd screenshot and send but apparently this isn't satisfactory. Have a manager calling me shortly but I've been told it'll only be the same story as what the live chat agent has stated. Avoid seems like a scam site will be con.
*Update I've just spoken to a 'manger' funny as same name as the live chat advisor but anyway apparently they bank details that were verified by live chat was wrong so they not sure where the money has been sent but will have an update in 10 business days stay away really bad set up.
*Update*. Have now spoken to someone within the complaints department the issue has been dealt with and the withdrawal re done,if you do have any issues pleas contact them and they will sort it out pretty quickly.

Reply from Jammy Monkey
Very poor when it comes to them paying…
Very poor when it comes to them paying your winnings delay tactics I think they ask for everything apart from your medical records I have uploaded everything asked and still ask for something else no other site is like this sky Vegas in within 10 mins! Only needing mob no verification won't be depositing on this site again and will be complaining! Stay away guys

Reply from Jammy Monkey
Jammy is a COWBOY site don't even…
Jammy is a COWBOY site don't even bother trying to write some bs back to me anybody from jammy trying to cover your tracks I made a deposit of £10 with a bonus of £20 I hadn't even gotten through my original £10 when I hit a £200 win so I thought great it offered me the choice to cancel the bonus and withdraw the £200 In full 4 days later still waiting for money so decided to get intouch the person told me there was a withdrawal for £60 I said what I made a £200 withdraw out of my cash wallet they then told me it was intact £50 and it was capped due to the bonus which if I had used I would understand but I didn't I cancelled it and as stated withdrew £200 cash from my wallet this site is crooked to rarse.

Reply from Jammy Monkey
An absolute joke been trying to claim…
An absolute joke been trying to claim my winnings and it's an absolute nightmare uploaded birth certificate phone bill letter with address and still want more information there quick to take your money with out any of these documents but try getting your winning that's a hole different story

Reply from Jammy Monkey
Please do yourself a favour and do not…
Please do yourself a favour and do not use this website, I echo all the other reviews, been waiting 4 weeks for my withdrawal, eventually I got all docs approved then original doc that was approved got rejected, delay after delay after delay. Borderline criminal

Reply from Jammy Monkey
Helpful and fun
I won some free spins so thought why not. I had a good time playing the games. Took a few minutes on live chat with Kieran C helping me go through the ID documents as I'm just awful with that stuff so that was great. Have withdrawn 30 pounds and I assume it'll just take a couple days
Great games great customer service
Thank you

Reply from Jammy Monkey
I'm giving 2 stars but I haven't played…
I'm giving 2 stars but I haven't played their games...
I registered with Jammy Monkey but before I could play any games I was asked to send pictures of my driving licence or passport. I'm just not willing to do this and this is the only site I've seen that asks for it so i decided that I'll close the account. To do this I had to use their live chat service and was connected to Jennifer, she was very polite and helpful and is the reason I'm giving 2 stars. The verification process is very odd and really did put me off instantly so I can't comment on games, payouts etc but straight off the bat, I personally was extremely wary of this site.

Reply from Jammy Monkey
After I Requested a 250 withdrawal…
After I Requested a 250 withdrawal spoke with someone on the chat and asked him if i need to upload any form of ID, he tould me -No don`t worry your withdrawal has now been processed and you will get you money in 1 to 5 days. Next day i log back in and i see they're requesting proof of id , I uploaded my id and spoke with someone on the chat he tould me that my id was verified and my withdrawal has been processed "you will received your money between 1 and 5 days " I asked him again Do i need to upload anything else? He answer No you're fine , After 2 days i log in and was asked again for proof of address and a video holding my driving license, My withdrawal still not processed even after 4 Days! I have uploaded again what they asked and waiting to see after 2 days what they request from me again. LOOKS LIKE THEY DON'T LIKE TO PAY PEOPLE WINNINGS ! STAY AWAY ! DON'T MAKE THE SAME MISTAKE ! SO MANY MORE CASINOS THAT PAYS YOUR WINNINGS THE SAME DAY !

Reply from Jammy Monkey
Was a bit nervous when asked for ID on…
Was a bit nervous when asked for ID on Friday for a small win from a bonus after reading reviews,I needn’t have worried I was paid out this morning,Thanks Jammy Monkey!

Reply from Jammy Monkey
The reviews were mixed........
EDIT: Ever since verification I've had same day payouts so I have increased my score to 5*
The reviewed were mixed, but I gave the site a chance.
I played the free spins and an hour or so later I was up to 62 pound. I knew I couldnt withdraw more than 50 without making a deposit so I provided my bank transfer details. First I had to verify my details, I sent pictures of my ID and it was verified first time. A few days later my 50 hit my account and although it was a slow process to start it all ended well.
I have also signed up to other sites owned by the same company now with no issues using my visa debit card and the sites have so far paid out within a day or so max.
The only reason I cant give 5 stars is because of the initial wait of 6 days before I saw my first 50 quid in winnings.

Reply from Jammy Monkey
Took that last review down as I’ve been…
Took that last review down as I’ve been paid my winnings today.
These people are not scammers they are 💯% real.
I put 26 pound on last week and got nearly 500 back today.
It took a bit long to confirm my I’d cause I was a bit worried it might of been a scam and took my bank card details. But no this site is legit
I’ll definitely be playing again.
Thanks jammy monkey.

Reply from Jammy Monkey
I had a really good experience at jammy…
I had a really good experience at jammy monkey, found them to be fair with no unfair anticts id recommend kind regards shileen fairley

Reply from Jammy Monkey
Absolutely shocking scam artists
Absolutely shocking scam artists, I deposited by my phone. Played a bit, got bored and tried to withdraw my money, then the fun started. They wanted ID, fair enough so I sent that, then they wanted to see my phone bill, and bank statement saying iv paid my phone provider. Which I did, they didn't except it, so had to resend which I did. This is over weeks and £51, I just tried to log in today and my account has been suspended????? It says go to support for help but I can't do that because my account has been suspended 😕🤔so I phoned them up and they said my money has been voided and my account, I'm livid. They are thief's, Im going to report them to whoever regulates these clowns. Stay away from them at all costs coz you will be scammed

Reply from Jammy Monkey
Scam scam scam avoid avoid avoid
Jokers, spent hours wagering my winnings from free spins, managed to get to £20, tried to withdraw but was not allowed untill i made a deposit which is just ridiculous, its basically a way of forcing you to deposit money to spend on there site. So i tried to use the bank transfer and it said minimum you can withdraw is £30, spoke to someone on live chat she said my only option would be to use bank transfer which meant i had no chance but to gamble my winnings to try get it to £30…… oh and guess what, i lost. SCAM ARTISTS

Reply from Jammy Monkey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.