I used this company for the first time to order Hi Vis vests. The service was first class and price very competitive. I reported one small error and my contact, Ben, corrected it immediately in a very... See more
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5 star customer service! I put through a very large order of hivis vests that all needed personalising with writing and logos and the turn around was fantastic and so are the jackets. We needed them v... See more
Sensational service. Urgently required Hi Vis Vests with printed company logo. First time using Jax’s, called early morning to discuss requirements, received ’mock-up’ within an hour of ordered pl... See more
Jax First Aid. This company is brilliant. Wide variety of goods at a very good price. Fast turn around and goods delivered as promised (unlike other sites I've been mugged off by)and securely packaged... See more
Company details
Contact info
Unit 1 Harelaw Industrial Estate, DH9 8UJ, County Durham, United Kingdom
- 0800 689 4731
- sales@jaxfirstaid.co.uk
- jaxfirstaid.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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You don't get service like this very…
You don't get service like this very often! Fantastic customer service, high quality personalised products, prompt responses to queries and delivery was super quick. Can't fault it at all. Exceptional.
So where can I start
So where can I start, I placed a order on the 5th of June 2023 today is 28th June and nothing yet, I had to call twice to find out what was going on and the first time I was told they were short staffed and it will be out for delivery 2 weeks ago nothing came threw then I called Monday 26th chase and to inform them we had a site meeting and needed out hi vis vest before Wednesday 28th they assured it would arrive by then but what do they do put it on 2/3 day with royal mail and the items will NOT arrive for when I needed them so I have to drop everything today and go out and buy 7 hi vis and get them printed with extra cost for me, Delivery and the time of how long it took them its a joke. you are working for trade it doesn't state on your website it will take a month for delivery on small orders. God knows if the order was BIG how long it would have taken them.

Reply from Jax First Aid Supplies
Jax has a first class website
Jax has a first class website. I found the product I wanted using their search box (I had the option of asking a question if I wanted to). I rapidly felt safe and trusting in the ordering experience. My product was sent by first class Royal Mail and arrived, the next day, in good condition.
Brilliant service and excellent quality
Brilliant service and excellent quality. We ordered one initially to see if the quality, as the price was really good, and not only were the hi-vis vests of great quality, but the print was full colour. No extra charges and wonderful service and help along the way. Ordered another 50 and will be my first choice for these again.
Sensational service
Sensational service.
Urgently required Hi Vis Vests with printed company logo. First time using Jax’s, called early morning to discuss requirements, received ’mock-up’ within an hour of ordered placement.
Vests delivered very next day 😳😀
Can’t recommend the team at Jax’s highly enough, brilliant service from start to finish. Thank-you
What a find!
What a find!
We got our hi-vis jackets branded and sent out within 2 days of ordering. Good value, good service. Just ask them once, and it's done.
We shall return. Many thanks.
Was really happy with my Winter First…
Was really happy with my Winter First Aid Kits. Great value, was informed when i would receive my parcel. They are even better when you see them to the picture of them. Would recommend.
I cant believe how quickly our order…
I cant believe how quickly our order arrived! The branding is great and loves our mug! We will be back thanks, guys!
Really impressive company
Really impressive company. Quick communication and dispatched my kit very quickly as my daughter needed it for a DOE walk. The first aid kit had her name on the front which was a lovely surprise as we didn’t think we had ordered in time for this service. Wish more companies were like this!
Efficient and speedy service
Efficient and speedy service. Contents of my order were varied in nature; all were good quality.
Would highly recommend :-)
Appreciated the Emergency chocolate sweet .. nice touch !
Great customer service and competitive prices
Initially came across this company when looking to stock up on some First Aid kit and safety items for my car. They had everything I needed in stock and great value/ competitive prices. There was an error with one of the items on my order but the team at Jax responded to my email making them aware of this in minutes. They sorted everything promptly and kept in contact through the whole process. Top customer service and products are also great! Thoroughly recommend- will be ordering from them again.
Rapid and excellent service
I ordered personalised First Aid packs for my EFAW courses.
They were packed and sent in record time and I received a lovely First Aid chocolate too 🍫 😋
Awesome company; if you need supplies for your FA business then look no further!
Fantastic customer services
Fantastic customer services, staff are reliable, friendly and efficient. They really go the extra mile to help. The online chat and mock up service is really helpful and offered piece of mind knowing we were ordering what we wanted, Craig was excellent. The quality of the goods received are brilliant. I would highly recommend.
M28 Brickwork.
Branded high vis for a film shoot - Super fast service
We needed some high vis jackets last minute for a film shoot. Craig from Jax answered our email in record time and we'd ordered what we needed with a branded design in less than 15 mins. They arrived by 9am the next morning and we're all set and looking on point for our shoot. Highly recommend.
Absolutely brilliant service
Absolutely brilliant service. Fast & efficient.
Quality of garment and printing superb. Arrived in super fast time. Great value for money!
Ordered my First Aid Training packs…
Ordered my First Aid Training packs and they arrived promptly. I decided to go eco friendly with the paper bag option. When I opened the box it reminded of bags of sweets, then lo and behold I found three emergency chocolates. Nice touch! Very happy with my order.
Excellent company to deal with
Excellent company to deal with, customer service outstanding, will be using often as not many out there make the grade.
Great communication and I needed large…
Great communication and I needed large order quickly. They went out of their way to facilitate on time. Highly recommend.
Brilliant customer service
Brilliant customer service. Fast delivery. I will be ordering from here again!
Fantastic speedy service would…
Fantastic speedy service would definitely recommend and I will definitely use again x
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