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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people are very satisfied with the product quality and the final appearance of their flooring, noting that it often exceeds their expectations and transforms their spaces. The delivery service is consistently described as fast, efficient, and well-communicated, with many appreciating the helpful and friendly drivers. However, some customers mentioned issues with samples, describing them as damaged or of poor quality upon arrival. A few other people also felt that some product boards were not labeled, which made installation a bit challenging.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Product

Reviewers mention positive feedback about the product, particularly the flooring, which many describe as... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Service

Consumers find service to be positive, highlighting the high-quality workmanship and professional approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The floor's final appearance is fantastic. As an avid DIY hobbyist with numerous projects under my belt, I found the installation to be generally smooth, though a bit tricky around the edges. Laminate... See more

Company replied

Rated 5 out of 5 stars

Floor looks awesome once it's down. I'm an enthusiastic amateur when it comes to DIY having done loads of projects and this went together good but awkward at the edges sometimes. Laminate depot provid... See more

Company replied

Rated 5 out of 5 stars

couldn’t be happier with the work Simon the floor fitter has done! From start to finish, he was absolutely professional, punctual, and clearly takes great pride in his craft. The attention to deta... See more

Company replied

Rated 5 out of 5 stars

I was their worst nightmare as a customer ....gave incorrect address, was not problem amended the next day....emailed asking when it would be arriving, again an instant response with i formation aimin... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Decent product at a decent price

Decent product at a decent price

November 10, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Stuart, for the 5-star review! Glad you found the product decent and well-priced. We look forward to serving you again.
Best regards,
Deluxe Carpets & Flooring Team

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Rated 5 out of 5 stars

Great value and quick delivery

Great value and quick delivery

November 9, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Paul, for your kind words! We’re glad you found our service great value and appreciated the quick delivery. We look forward to serving you again soon!
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

I was their worst nightmare as a…

I was their worst nightmare as a customer ....gave incorrect address, was not problem amended the next day....emailed asking when it would be arriving, again an instant response with i formation aiming to have delivered within 1 week...2 days later delivered exactly within time allocated... driver called 30 mins before arrival ...driver was friendly helpful and a pleasure to deal with. The service I recieved was fantastic I have absolutely no complaints the laminate seems great quality (not had a chance to fit it yet) I will definitely use this company again ...I may even use them for my artificial grass too in the summer thanks to all involved with my order your service was faultless

November 4, 2025
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Reply from Laminate Depot Ltd

Thank you Kelly, for your kind words! We’re thrilled to hear you had a smooth experience and that our team could assist you promptly. We really appreciate your kind words about the quality of the laminate and look forward to helping you with your artificial grass this summer. We can’t wait to serve you again!
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Pamir laminate flooring

Great product and great delivery service

October 29, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Chris, for your 5-star review! We’re so glad you’re pleased with the Pamir laminate flooring and our delivery service. Your feedback means a lot to us!
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Product looks great and like the…

Product looks great and like the quality.
Order was despatched very quickly.
Delivery driver was cheerful and really helpful.

October 27, 2025
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Reply from Laminate Depot Ltd

Thank you Clare, for your wonderful 5-star review! We’re delighted to hear you’re happy with the product quality and our speedy service. Great to know the delivery driver made a good impression too — we’ll be sure to pass that on!
Best regards,
Deluxe Carpets & Flooring Team

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Rated 5 out of 5 stars

Samples ordered and delivered really…

Samples ordered and delivered really quickly.excellent service

October 17, 2025
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Reply from Laminate Depot Ltd

Thank you Mr PETER, for your kind words! We’re so glad to hear your samples arrived quickly and that you were happy with our service.
Best regards,
Deluxe Carpets & Flooring Team

Rated 4 out of 5 stars

Cant review the product yet as I'm not…

Cant review the product yet as I'm not ready to lay my floor but the delivery process was faultless

October 2, 2025
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Reply from Laminate Depot Ltd

Thank you COLIN, for your feedback! We’re glad to hear the delivery went smoothly. Once you’ve had a chance to lay your flooring, we’d love to hear your thoughts on the product too!
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Exceptional quality!

I had the 12mm Herringbone Walnut Oak flooring fitted this weekend and it has completely transformed my space. It’s finished to perfection, with a seamless and elegant appearance that reflects exceptional craftsmanship. The quality is outstanding, and the pricing offers incredible value for the standard provided. Highly recommended!

October 12, 2025
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Aman, for your wonderful 5-star review! We're thrilled to hear that the 12mm Herringbone Walnut Oak flooring has transformed your space and that you're happy with the quality and finish. Your kind words mean a lot to us — we always aim to deliver great products and value. Enjoy your new flooring, and we truly appreciate your recommendation!
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Great company

Great company, easy to contact, tjey answer any questions quickly and are very helpful, and quick delivery

September 23, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Angela, for your kind words! We’re really glad to hear you found our team helpful and our service quick. It’s always a pleasure to assist you — we truly appreciate your support!
Best regards,
Deluxe Carpets & Flooring Team

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Rated 5 out of 5 stars

Great product at a really good price…

Great product at a really good price .delivered on time. Great all round service.

September 18, 2025
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Reply from Laminate Depot Ltd

Thank you Craig, for the 5-star review! We’re really pleased you’re happy with the product, price, and our service. Your support means a lot!
Best regards,
Deluxe Carpets & Flooring Team

Rated 1 out of 5 stars

The Samples put us off

I have asked for samples from various places over the last few weeks, but the samples from this place were the worse ever. I had requested samples but it took so long for them to come that I had ordered from another online retailer.
The samples were paper boards and not sturdy and they were so badly damaged when I got them thst I would not recommend this place.
My experience was bad but someone else may get better samples and get better quality

August 12, 2025
Rated 5 out of 5 stars

Great product

Great product, great customer service. Very accommodating with delivery times, highly recommend this company.

August 11, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Phil Lewis, for your wonderful 5-star review! We’re delighted to hear you’re happy with our product and service. We truly appreciate your support!
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Excellent customer service and high quality product

Although other customers in the shop were placing bigger orders and my order was only small, they gave me just as much attention and were very helpful. Recommended.

July 27, 2025
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you HappyShopper, for your kind words and recommendation! We truly value every customer, no matter the size of the order, and we’re delighted to hear that you felt well taken care of. We look forward to serving you again!
Best regards,
Deluxe Carpets & Flooring Team

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Rated 5 out of 5 stars

Floor looks awesome once it's down

Floor looks awesome once it's down. I'm an enthusiastic amateur when it comes to DIY having done loads of projects and this went together good but awkward at the edges sometimes. Laminate depot provide a great service. If I had to be really picky, a little slow to dispatch the order but only by a few days. Overall I'm impressed.

July 6, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Chris Nicoll, for your 5 star review! We’re so pleased you love the floor and that everything came together nicely. We truly appreciate your kind words and valuable feedback.
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Amazing service provided from ordering…

Amazing service provided from ordering to delivering, fast & efficient! Humble family run business the best around! Keeping customer focused always! Highly recommend.

July 25, 2025
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Rukhy, for the great review! We're glad you were happy with the service and really appreciate your recommendation. Hope to serve you again soon!
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Great quality.

July 14, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Mushtaq Sheikh, for the kind words! We're glad you’re happy with the quality and truly appreciate your recommendation.
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, floor is exactly what I wanted. Reasonably priced.

June 30, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Rachel Patrick, for the great review! We're glad to hear the flooring was exactly what you wanted and that delivery was fast. We really appreciate your support!
Best regards,
Deluxe Carpets & Flooring Team

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Rated 5 out of 5 stars

I’m so grateful I found laminate depot…

I’m so grateful I found laminate depot I can not Thankyou enough you have been nothing but exceptional, you have provided first class service to me, easy ordering very good pricing and speedy delivery, and a huge Thankyou for the kind delivery driver who helped my mom bring the flooring in Thankyou so very much.
The flooring looks fantastic great quality and I’m looking forward to see it down Thankyou for such fantastic service and product we will be returning very soon
Thankyou
Simone

July 4, 2025
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you simone maddox,
We're truly touched by your kind words. It means a lot to hear that you were happy with every part of the experience—from ordering to delivery. We'll be sure to pass on your thanks to the driver as well. We're so glad you're pleased with the flooring and can't wait to welcome you back soon. Thank you for choosing Laminate Depot! 😊
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Great service,communication

Ordered herringbone flooring arrived quickly and looks great.mr hussain has been very helpful from order to delivery with quick replies to any messages.very happy will definitely recommend.

May 30, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Ba Ghafoor, for your wonderful review! We’re really glad to hear you’re happy with the herringbone flooring and our service. Mr Hussain is pleased to know that his support and quick responses were helpful to you. We truly appreciate your recommendation!
Best regards,
Deluxe Carpets & Flooring Team

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