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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people are very satisfied with the product quality and the final appearance of their flooring, noting that it often exceeds their expectations and transforms their spaces. The delivery service is consistently described as fast, efficient, and well-communicated, with many appreciating the helpful and friendly drivers. However, some customers mentioned issues with samples, describing them as damaged or of poor quality upon arrival. A few other people also felt that some product boards were not labeled, which made installation a bit challenging.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Product

Reviewers mention positive feedback about the product, particularly the flooring, which many describe as... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Service

Consumers find service to be positive, highlighting the high-quality workmanship and professional approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The floor's final appearance is fantastic. As an avid DIY hobbyist with numerous projects under my belt, I found the installation to be generally smooth, though a bit tricky around the edges. Laminate... See more

Company replied

Rated 5 out of 5 stars

Floor looks awesome once it's down. I'm an enthusiastic amateur when it comes to DIY having done loads of projects and this went together good but awkward at the edges sometimes. Laminate depot provid... See more

Company replied

Rated 5 out of 5 stars

couldn’t be happier with the work Simon the floor fitter has done! From start to finish, he was absolutely professional, punctual, and clearly takes great pride in his craft. The attention to deta... See more

Company replied

Rated 5 out of 5 stars

I was their worst nightmare as a customer ....gave incorrect address, was not problem amended the next day....emailed asking when it would be arriving, again an instant response with i formation aimin... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

98 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Billiard Lads

These lads went above and beyond on helping me out when they really didn't have too. I totally rate them. Great customer service and brilliant quality products. Amazing price, what's not to love ? !! 😁😊❤

October 10, 2023
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thank you! Your feedback means a lot to us."

Rated 5 out of 5 stars

Bought Herringbone laminate floors from…

Bought Herringbone laminate floors from Deluxe carpets and flooring Ltd, had it fitted recently and it looks amazing, Hassan really helped with picking the right colour for my property, great customer service and very friendly
Will definitely recommend you visit his place, not forgetting how reasonably priced his floors are

August 26, 2024
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you we look forward to welcoming you again.

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Rated 5 out of 5 stars

Excellent service..

Excellent service... high quality products at great prices .. would highly recommend ..great bunch of lads ..

September 6, 2024
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thank you for your wonderful review!"

Rated 1 out of 5 stars

The worst delivery driver I ever met in…

The worst delivery driver I ever met in my life ,he was not putting the laminate boxes inside the house he just put infront of outside door near the road and demanding for £30 to put that boxes inside the house and even he did a phone call to someone on shop who was saying at least give him £30 to pit inside the house otherwise you should pick that 30 boxes of laminate wood by your own . Such a bad service.

August 25, 2024
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Reply from Laminate Depot Ltd

"Hi, we sincerely apologize for the inconvenience caused by our driver. We’ll be addressing this directly with them to ensure it doesn’t happen again. For future orders, please feel free to review our shipping policy here: [Shipping Policy](https://laminatedepot.co.uk/policies/shipping-policy). We hope the quality of the product will turn this delivery experience into a positive one, and we’d really appreciate your feedback for our online community. Thank you for your understanding!"

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Rated 5 out of 5 stars

Called approx 30 minutes before…

Called approx 30 minutes before delivery and was a lovely helpful delivery driver. Flooring is as described and went down very easy. Will definitely use again.
Can't praise the delivery drivers attitude enough.

July 26, 2024
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Reply from Laminate Depot Ltd

"Thank you for your positive feedback!"

Rated 5 out of 5 stars

Amazing product bought the AGT Tibet on…

Amazing product bought the AGT Tibet on multiple orders, large orders and no issues with any of the packs, the staff are really helpful and kept me up to date with the status of my delivery, best prices online even with delivery charge added, twice the price in my local supplier so worth paying delivery, will continue to order from these guys, fantastic 👍👍👍

June 7, 2024
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thanks for taking the time to leave a review!

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Rated 5 out of 5 stars

Fantastic company

I've ordered laminate twice now from this company, both times the laminate arrived promptly and I was even able to re-arrange the delivery address (to within less than a mile) maybe 5 mins before it was supposed to be delivered, nothing is too much hassle for these guys. Great, and communicative company.

May 26, 2024
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"We appreciate your feedback. Thank you."

Rated 5 out of 5 stars

Professional , helpful

The company communicated great replied to queries practically straight away. I had a small issue with fitting (which was not down to them as I had a different fitter to the supplier) but they sorted it instantly and was very helpful. Highly recommended

May 8, 2024
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thank you for your positive feedback!"

Rated 5 out of 5 stars

Thank you so much.

Thank you so much.. The delivery driver was most helpful and unpacked all 16 boxes alone he didn’t grumble he was very polite and professional. I apologised to him as I hadn’t received the call to say when delivery would be as I would have made sure my partner was in to assist but as I said this didn’t hamper his service either way. He took his time and delivered every box safely and with care. Thank you so much. Delivery was quicker than expected and will defo order again when I am completing my other rooms.

April 14, 2024
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Reply from Laminate Depot Ltd

"We're delighted you had such a great experience!"

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Rated 5 out of 5 stars

Great service

Great service! Very happy with my new floor. Definitely will use them again in the future.

December 30, 2023
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thank you for the great feedback!"

Rated 5 out of 5 stars

Great customer care

Great customer care, responding to my pre purchase questions promptly, great communication when my order was delayed due to unforeseen weather conditions, delivered in person rather than courier to prevent any further delays, thank you to the delivery guy who was very pleasant and helpful

December 18, 2023
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thank you for the lovely review!

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