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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people are very satisfied with the product quality and the final appearance of their flooring, noting that it often exceeds their expectations and transforms their spaces. The delivery service is consistently described as fast, efficient, and well-communicated, with many appreciating the helpful and friendly drivers. However, some customers mentioned issues with samples, describing them as damaged or of poor quality upon arrival. A few other people also felt that some product boards were not labeled, which made installation a bit challenging.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Product

Reviewers mention positive feedback about the product, particularly the flooring, which many describe as... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Service

Consumers find service to be positive, highlighting the high-quality workmanship and professional approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The floor's final appearance is fantastic. As an avid DIY hobbyist with numerous projects under my belt, I found the installation to be generally smooth, though a bit tricky around the edges. Laminate... See more

Company replied

Rated 5 out of 5 stars

Floor looks awesome once it's down. I'm an enthusiastic amateur when it comes to DIY having done loads of projects and this went together good but awkward at the edges sometimes. Laminate depot provid... See more

Company replied

Rated 5 out of 5 stars

couldn’t be happier with the work Simon the floor fitter has done! From start to finish, he was absolutely professional, punctual, and clearly takes great pride in his craft. The attention to deta... See more

Company replied

Rated 5 out of 5 stars

I was their worst nightmare as a customer ....gave incorrect address, was not problem amended the next day....emailed asking when it would be arriving, again an instant response with i formation aimin... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

98 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Experience

Excellent, only place that sold the product we needed, helpful gentleman on shop floor when we phoned, and straight forward ordering and payment online, delivery well packaged and quick within 3 days, delivery person kind and phoned and messaged to let us know a time frame of delivery, 5 🌟 all round.

October 16, 2023
Rated 5 out of 5 stars

Fabulous service at a great price. Thank you

We were so happy with the service we received from the 'Laminate Depot.' Not only were they far better priced than other suppliers - their service was also fabulous. They called me the day of delivery to tell me the time they would be arriving and carried in each pack of laminate into the correct room.
I would 100% recommend, Thank you.

September 21, 2023
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Rated 5 out of 5 stars

A brilliant company

A brilliant company that I will definitely use again. I urgently needed a pack of flooring as another company completely let me down. Not these guys...so helpful, eventhough I rang twice to check it was on its way. My flooring came on time and I can't wait for it to be fitted tomorrow. My only regret is that I didn't use you for the whole floor - lesson learnt! Thanks again for all your help.

August 19, 2023
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Juliet for the amazing review, we are glad we could help you out and get that flooring to you in time, next time you know where to come for everything, once again a big thank you for the feedback.

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