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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people are very satisfied with the product quality and the final appearance of their flooring, noting that it often exceeds their expectations and transforms their spaces. The delivery service is consistently described as fast, efficient, and well-communicated, with many appreciating the helpful and friendly drivers. However, some customers mentioned issues with samples, describing them as damaged or of poor quality upon arrival. A few other people also felt that some product boards were not labeled, which made installation a bit challenging.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Product

Reviewers mention positive feedback about the product, particularly the flooring, which many describe as... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Service

Consumers find service to be positive, highlighting the high-quality workmanship and professional approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The floor's final appearance is fantastic. As an avid DIY hobbyist with numerous projects under my belt, I found the installation to be generally smooth, though a bit tricky around the edges. Laminate... See more

Company replied

Rated 5 out of 5 stars

Floor looks awesome once it's down. I'm an enthusiastic amateur when it comes to DIY having done loads of projects and this went together good but awkward at the edges sometimes. Laminate depot provid... See more

Company replied

Rated 5 out of 5 stars

couldn’t be happier with the work Simon the floor fitter has done! From start to finish, he was absolutely professional, punctual, and clearly takes great pride in his craft. The attention to deta... See more

Company replied

Rated 5 out of 5 stars

I was their worst nightmare as a customer ....gave incorrect address, was not problem amended the next day....emailed asking when it would be arriving, again an instant response with i formation aimin... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant product

Brilliant product

April 30, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Matthew Jinks,
"Your feedback means a lot to us! We are so happy that you are satisfied with our product.
Warm regards,
Deluxe Carpets & Flooring Team

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Rated 5 out of 5 stars

Quick delivery and very helpful…

Quick delivery and very helpful bringing more bk when 1 pack was damaged. Definitely recommend 👌

April 29, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Nicola,
We truly appreciate your positive feedback! It’s great to know you’re happy with our work. Thanks for supporting !
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Honest on delivery times

Honest on delivery times, delivered when said, refunded on a pack I didn't need, great service all round.

April 11, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd


Thank you Robert Mckenzie,
"We really appreciate your thoughtful review! It’s great to hear you were pleased with our service. We are committed to providing the best experience possible and are so glad we met your expectations.
Warm regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service
By you all

March 29, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Mrs Fiona Sewell,
"Thank you for the awesome review. We love hearing from happy customers!"
Best regards,
Deluxe Carpets & Flooring Team

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Rated 5 out of 5 stars

Product was really good and fast…

Product was really good and fast delivery.

March 28, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Jordan Gleadow,
Thank you! we truly appreciate your feedback and are so pleased to hear that your experience met your expectations.
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Just Perfect!

March 27, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you Andreea Oica,
We’re grateful for your feedback—thank you for the stars!
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Brilliant company.

This company were brilliant. Helped me with measurements and advised me in amount of packs I need. Working with me through my whole order. Delivery was quick price was fantastic. As they saved me over 200 pounds. Would definitely recommend before going anywhere else. You will not be disappointed.

March 10, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thank you Linda McDonald, for taking the time to share your experience with us! We're so happy to hear that you were satisfied with our service. We look forward to continuing to meet your needs.
Best regards,
Deluxe Carpets & Flooring Team

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Rated 5 out of 5 stars

Quick delivery value for money pleased…

Quick delivery value for money pleased with flooring haven’t put it down yet but looks true to pictures good customer services
I did have to help bring delivery in as driver apparently had a bad shoulder luckily it wasn’t heavy 😅

February 26, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you for the fantastic review! We're delighted that you had a great experience with us. Looking forward to serving you again.
Best regards,
Deluxe Carpets & Flooring Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, helpful staff

January 30, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thank you for the lovely review!

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Rated 5 out of 5 stars

Thankyou : )

Good quality flooring, super helpful, easy to order, quick, efficient and friendly delivery too : ) Thankyou!

January 9, 2025
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"Thank you for the awesome review. We love hearing from happy customers!"

Rated 5 out of 5 stars

Excellent company promt and reliable

Excellent company promt and reliable, order came before estimated delivery time and customer service was far to none will use again 100%

January 10, 2025
Unprompted review
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

"We’re thrilled to hear you had a great experience, and we look forward to welcoming you again soon!"

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Rated 4 out of 5 stars

Flooring quality is great bit of a mess…

Flooring quality is great bit of a mess around with delivery but down to a typo in my email
Address from the supplier these things happen we are only human after all.would rate 5 stars if it wasn’t for that more than happy with the product

December 3, 2024
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you for the lovely review glad you liked the product and will be sure to double check all spellings next time!

Rated 3 out of 5 stars

Price of flooring was reasonable

Price of flooring was reasonable
Delivered well before the expected date which was great.
Two issues really cost of delivery plus delivery driver didn’t knock to let me know he just left the flooring outside the house was there most of the day in the rain.
Would have preferred text message: phone call closer to delivery time. With an approx time slot.

November 14, 2024
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Glad you liked the product and we spoke to the courier company this surely won't happen again on all future orders!

Rated 4 out of 5 stars

Great product at very reasonable price

Great product at very reasonable price. Only hiccup was the flooring was left at a neighbours house in their outside porch. 2 packs missing. Called and this was resolved very quickly.

November 14, 2024
Laminate Depot Ltd logo

Reply from Laminate Depot Ltd

Thank you for the lovely review and glad we resolved all issues!

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