Lianox 

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Rated 1 out of 5 stars

I placed an order on 2 Nov and over 5 weeks later I have heard nothing despite many emails to hello@ asking where my order is. My advice is not to shop here. Customer service is non existent so if any... See more

Rated 5 out of 5 stars

I was skeptical at first because me and my girlfriend have ordered online before and one of our main struggles was finding shirts that would actually fit her. Usually the ones that arrive are either... See more

Rated 5 out of 5 stars

I was sceptical at first because me and my girlfriend have ordered online before and one of our main struggles was finding shirts that would actually fit her. Usually the ones that arrive are eith... See more

Rated 1 out of 5 stars

⚠️ BEWARE OF LIANOX: NO REFUNDS GIVEN! ⚠️ I returned my order in November, following all the company's instructions and sending the package with proof from the postal service. Months have passed,... See more

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Rated 1 out of 5 stars

Quality if awful!!!!!

Quality if awful!!!!!! Took months to arrive. Nothing like photo.

Then if you want a refund they give you a long winded email about why it’s bad for the environment! Or we should give it away?? What?? Read below!!

Call For Sustainability by Lianox

We get it, online shopping is great, especially for unique items that you might not ever find at your local stores. However, sending parcels around the world is extremely taxing on the environment and causes a lot of CO2 emissions. Lianox ships directly from the manufacturer without unnecessarily shipping products from warehouse to warehouse to keep the carbon footprint small. But returns are a huge problem for the fashion industry -- customers often order large amounts of clothes fully knowing that they will return most of their order, and very often, these returned clothes cannot be sold or donated anymore and will get destroyed or simply sit in warehouses with no purpose.

You can give clothes another life: We would be more than happy if you considered giving/reselling the clothes by yourself (for example, to friends or family, local second hand stores or flea markets etc., on Mercari, Poshmark, Depop, Ebay, Vinted [former Kleiderkreisel]...) instead of going through the hassle of returning them to us via mail. Sending around parcels over country borders is not only bad for the environment and our CO2 emissions, but - depending on location and carrier service - you might pay more for shipping than what the item is worth. Consider going a more sustainable route!

Read more here and find out where you can give away your items

Thank you for your attention!
Thanks

July 2, 2021
Lianox logo

Reply from Lianox

Hi! We suggest giving the clothing a second life through reselling as a part of our call for sustainability campaign. The purpose of this campaign is not only concerning the Lianox order in question, but in general for online shopping, as returned items are often destroyed and cause massive harm to the environment. We also, of course, accept returns. After the bit you copied, we list the return instructions. The full policy can also be viewed publicly here: https://lianox.com/pages/refund-policy :)

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Rated 5 out of 5 stars

New favorite place to shop

Generally, I don't ever write reviews, but I love this store so much! Browsing on here is a lot of fun and is soon becoming my and my friends' favorite place to shop. Great customer service and good delivery time.

June 11, 2021
Rated 3 out of 5 stars

Not the best experience

Their product didn't really look like the picture which was kinda disappointing, but they do talk about that on their site (reasons why it may differ from screen to screen). Besides, you have to pay for a return label yourself, they don't help you much in that process which kinda sucks, so I'm really just loosing money here for nothing (probably my fault). The shipping also takes a lot of time. I probably wouldn't shop there again, which is a shame because their clothes look really cute.

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

One month without any updates

Ordered a dress two months ago. Received shipping information. Last updated a month ago. Emailed the company and no reply. Filed a report that I haven’t recieved my order, or haven’t gotten any updates back. I have previously ordered from here and no issues. This time I don’t know what’s going on. This is poor management and needs to be fixed.

May 29, 2021
Unprompted review
Lianox logo

Reply from Lianox

Hi Lily! I took a look at your email, and it had somehow ended up in our spam folder. I will notify our customer support team and they will go ahead and check on the status of the shipment tomorrow during office hours. We are sorry to hear that the order appears delayed. It is possible that it got lost - and if this is the case we will of course provide you with a refund.

Rated 5 out of 5 stars

K-fashion at its best

I fell in love with K-Fashion and have been looking for a good store that will allow me to get what I need at reasonable prices, absolutely worth it. I'll definitely be referring my friends who've been looking for a site that has a k-fashion vibe to them.

May 14, 2021
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Rated 5 out of 5 stars

Best shorts I ever got

These are one of the nicest denim shorts I’ve ever bought. So comfy & cute. They fit great and very it's really flattering. I actually like how the front pockets are reasonably large and the style goes with my fashion sense. Super comfortable.

May 9, 2021
Rated 1 out of 5 stars

Wrong coloured hoodie + slow shipping

So I literally ordered a white hoodie and in the confirmation email I received, it said white and after like 2 months, when it finally came, I didn't even get the white one! It came in pink! Will not be buying from them ever again and I expect either a refund without sending the package back or a new white hoodie sent back to me. Plus shipping takes forever.

April 18, 2021
Unprompted review
Lianox logo

Reply from Lianox

Hi, if you received the wrong product, we will of course provide you with a new one or a refund. Shipping generally takes around 12-24 business days, but delays are possible due to the pandemic. Have you emailed us at hello@lianox.com so that we can process a refund or a new item?

Rated 5 out of 5 stars

Loving my new jeans

The quality of the clothes is of amazing quality, I received a choker and 2 sets of jeans with on-point sizing and exactly what I saw in the picture online, the shipping time wasn't too long. I'm quite pleased with my order since it looks so cute!

April 7, 2021
Rated 5 out of 5 stars

Two thumbs up

I really love this this slim fit top for my dance class. It’s lined well and durable. It fits just as I anticipated. Two thumbs up.

April 6, 2021
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Rated 5 out of 5 stars

Love my dresses

I ordered 2 dresses and it arrived at my place in time and they fit great, I'm crazy about them. It's my first order here and I'll definitely order again. I'm going to order jeans next time.

April 6, 2021
Rated 5 out of 5 stars

Recommending your store to my friends

Thank you very much, this jacket is everything I asked for plus the detail and embroidery is so so good thanks so much, I'll definitely be recommending this to friends interested in Asian fashion like me too.

April 3, 2021
Rated 1 out of 5 stars

Dont shop on this

Dont shop on this. The materials are way worse than others asian fashion websites. Both customers service and the dresses materials are really bad. I waited for more than a month for nothing. The dresses materials are all thin and cheap. They might use the pics of other sites and just make cheap dresses with such a high price. Dont go for this site. Such a disappointing! I doubt that all the good reviews are real. They might fake it and delete all the bad reviews.

Rep: I couldnt rep directly on your response so I would rep by this way. Seriously, your dress prices range from 20 to 40 and I bought that 2 dresses at $40. And you said that cheap price so cheap material? What do you mean man? What a scam! And the images and description on the web,I sincerely to recommend you add sth like much cheaper and thinner material than the pics. Just stop talking nonsense. The products are not worth w the price at all. You should go around other asian clothes websites to learn to be more honest. Such a wasted of time and money! Hope no one spend money to buy this frustrations like me. And lol, easy return? They are in China and theres no way for you to return even if you reach out to them. This is exactly how you throw your money out of windows.

April 3, 2021
Lianox logo

Reply from Lianox

Hi, we sell thousands of different products. All of the products have their materials listed in the product description. The cheaper products of course may use cheaper materials, which are then listed in the description. Our pictures are directly of the products that we sell.


We offer returns for up to 14 days after the order has arrived either to our Asian or German warehouse. If you email us, like instructed on the website, you would get return instructions.

I am starting to wonder if you possibly are a competitor, instead of a genuine customer based on your false acqusitions.

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Rated 5 out of 5 stars

Stylish products

The clothing looks really stylish and super cute. The tote bag I got is absolutely to die for; it has a unique edgy design.

April 3, 2021
Rated 5 out of 5 stars

Crazy about my new top

My daughter is crazy about this sleeveless top! I bought it medium instead of small because I figured it would be a better fit. She says she likes how comfortable it is and that it's cooler.

April 1, 2021
Rated 5 out of 5 stars

Loves the new belt

Perfect size and I like the quality, this transparent heart belt is great to wear with a flirty skirt or some jeans. Got it for my sister too and it looks so cute on her.

March 31, 2021
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Rated 5 out of 5 stars

Ticked another sweater off!

So happy my second sweater finally arrived so I can tick another item from my wish list off :). Quality is just as good as the previous one and I absolutely love it!

March 30, 2021
Rated 5 out of 5 stars

Great impulse buy

I'm guilty of being an impulsive buyer from time to time but the bunny ear hoodie is one of the best impulse buying decisions I've ever made! The fit and feel of it all are fantastic.

March 29, 2021
Rated 1 out of 5 stars

Reposting this because they deleted my…

Reposting this because they deleted my initial review. You can't just delete a genuine review because you don't like it.

Reposting, and will keep reposting if you keep deleting it.

Sooooo disappointing. They keep writing on here and their website "Asian sizes are smaller than western sizes", which is true, but doesn't really have anything to do with the fact that the item that I received is a *completelyg different item*. The shirt I received would be oversized on my 7month old, not on an adult. I'm a size S 5'3, so it shouldn't be too far of a reach that a size L of a WAY oversized shirt on The picture will be oversized on me, but it *barely* fit. The sleeves end about 10 cm from my wrist, when on the picture they should be very wide and long. Unless the girl in the photo is the size of a five year old, this doesn't make sense. Also, delivery was way too long. NEVER AGAIN. Just go to Ali express or wish, get disappointing items with long delivery for way less.

Reading more of their responses on this website, I'm absolutely outraged they keep insisting the products "are representative of what they ship". Absolutely ridiculous. They rely on the fact that I'm sure most people won't bother shipping something back to China, especially in a pandemic. German company shipping from Asia? So... have you even seen the product you sell? Because it is not the same thing. Well. You live and learn.

Edit: I *did* measure. While I'm not a child sized person, I think your flat out lies are insane. Your only saving grace is that this website doesn't allow image attachments.

You're the one who flagged the review, so please don't misinform. Unfortunately the truth about your website is gonna be defamatory. Yes, the cut should be oversized. Clearly - it wasn't, what I received was fitted. I'm 150 cm tall and size XS-S in all clothing. That isn't exactly way over an Asian. What I received, I will repeat myself again, is just a completely different item from what I saw on the photo, so you can stop lying about it🙄

March 28, 2021
Unprompted review

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