Lianox 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order on 2 Nov and over 5 weeks later I have heard nothing despite many emails to hello@ asking where my order is. My advice is not to shop here. Customer service is non existent so if any... See more

Rated 5 out of 5 stars

I was skeptical at first because me and my girlfriend have ordered online before and one of our main struggles was finding shirts that would actually fit her. Usually the ones that arrive are either... See more

Rated 5 out of 5 stars

I was sceptical at first because me and my girlfriend have ordered online before and one of our main struggles was finding shirts that would actually fit her. Usually the ones that arrive are eith... See more

Rated 1 out of 5 stars

⚠️ BEWARE OF LIANOX: NO REFUNDS GIVEN! ⚠️ I returned my order in November, following all the company's instructions and sending the package with proof from the postal service. Months have passed,... See more

Company details


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So cute, so unique!

I really love buying here. I mostly buy jewelry from here and they're super cute and special. They have something for every event. Love it!

March 26, 2021
Advertisement
Rated 5 out of 5 stars

Great site!

Great website, affordable prices, and a lot of products! I love the quality. The socks are so cute and so comfy

March 25, 2021
Rated 5 out of 5 stars

Found something for my quirky taste

I thought I wouldn't be able to find the right outfit for my quirky taste but after browsing for a bit and speaking to the support team (who recommended some great items) I think I'm onto a great set!

March 22, 2021
Rated 5 out of 5 stars

Transparent delivery times

Initially, I was unsure of the delivery time due to the current situation, however, the support team made everything clear and it all arrived within the timeframe they said it would which was great to see.

March 21, 2021
Rated 5 out of 5 stars

Lovely support staff

My interaction with the support staff has been lovely so far. I had some questions on the status of my order initially and they were able to quickly get back to me with an answer and were very patient with me too.

March 18, 2021
Advertisement
Rated 4 out of 5 stars

I ordered my clothes almost two months…

I ordered my clothes almost two months ago, and I haven’t received them. I emailed Lianox twice but they haven’t written back. The page where I’m supposed to see where my parcel is going, isn’t working..

March 9, 2021
Unprompted review
Lianox logo

Reply from Lianox

Hey! I just looked at your email on March 1 and we replied on March 3. Did you get the reply? :)

In the reply, we sent you a tracking link and information on the order. The parcel was most likely delayed because of the spring festival holiday in Asia which meant that all factories and postal services stopped working and heavy restrictions were in place.

I have just now taken a new look at the tracking, and it seems like the tracking status hasn't been updated for a while. At this point could you email us at hello@lianox.com so that we can process a reshipment or a refund? Please mention your order number as well as that you talked to us on TrustPilot and we told you to send an email for a reshipment or a refund, so that the customer support team knows how to proceed.

We sincerely apologize for the delay and the package not having yet arrived. Please rest assured that we will make it right. :)


All the best,
Miko

Rated 5 out of 5 stars

I purchased the basic cat grey pullover…

I purchased the basic cat grey pullover jumper. It is really soft and true to size (I am an M/Size 10-12). It is a polyester cotton blend (35% poly, 65% cotton). I really enjoy the item and will be purchasing again, as the stitching and workmanship of the product is equal to the price I paid for the jumper.

March 7, 2021
Unprompted review
Rated 1 out of 5 stars

I post my feedback again because Lianox…

I post my feedback again because Lianox ask Trustpilot to delete it.
Received my order directly from China. The package was in a bad condition as well as the packaging of the garment. The garment was poor quality, many threads everywhere and not oversize at all like the photograph on their website.
And you can find some items they have on their website on Aliexpress at a lower price (sold by other chinese sellers).

Don't bother to reply to me Lianox.

Edit: your reply and justifications are hilarious. gosh!

February 26, 2021
Unprompted review
Lianox logo

Reply from Lianox

Models are of different sizes! What may be oversized on a model may not be oversized on you depending on your body type, and how tall you are. :) We sell speciality Asian Fashion, focusing on bringing Asian fashion to Asian immigrants living abroad who have a hard time finding clothing that fits in the west.

We list measurements of each item on the product page.

Advertisement
Rated 5 out of 5 stars

Super comfy

The turtlenecks are soooo comfy! I accidentally fell asleep with it on and didn't even notice I had an extra layer on hehe

February 23, 2021
Unprompted review
Rated 1 out of 5 stars

I was blocked on Instagram after…

I was blocked on Instagram after commenting how disappointed I was in the smell of the clothes. The plastic-like smell was just overwhelming.
While they were helpful with other questions, this is not how you treat a customer

February 18, 2021
Unprompted review
Lianox logo

Reply from Lianox

Hi!

I am sorry to hear that you were blocked from Instagram - it may be that our social media team took preventive action and thought you were a spammer.

I apologize for the actions of our social media team and have let their superior know to prevent this from happening in the future.


Best,
Lianox Team

Advertisement
Rated 2 out of 5 stars

long shipping and disappointing on arrival

Shipping took over a month and when i recieved the package the first thing i saw when i opened it were many loose thread ends. i ordered a oversized grey cropped sweater which wasn’t oversized at all. since it was one size and i am quite petite i just thought it will fit oversized. disappointing. nonetheless the top is still wearable but if i had seen it in a shop idnt have bought it.

February 4, 2021
Lianox logo

Reply from Lianox

Hi, we have sizing tables on all product pages so that you can measure yourself before buying. Please note that we sell Asian fashion, which means that sizes and many clothes are dramatically smaller than western clothes, as Asians are generally slightly smaller. You can also return items for a refund.

Rated 1 out of 5 stars

Never got my package

I ordered just a shirt I november and I still haven’t got it. Today I got an email to review the clothing I just got. Hahaha what a scam. Been emailing loads of times and they keep saying its on its way. The package haven’t even reached Sweden and has now disappeared at the Chinese shipping web site. Well done guys! First time I got scammed!
Never buy anything from here

February 1, 2021
Lianox logo

Reply from Lianox

Hi, if you haven't received your package yet, please email hello@lianox.com so that the customer support team can give you a refund. We have noticed that Swedish post is pretty slow right now, due to the pandemic and many parcels in Sweden are being lost. We apologize for the delay.

Rated 5 out of 5 stars

Fast Customer Support & Great product

I was sceptical at first because me and my girlfriend have ordered online before and one of our main struggles was finding shirts that would actually fit her. Usually the ones that arrive are either too small or too big. And the color is usually different than on the actual picture.

I must say that I was pleasantly surprised. Customer support was very responsive and even gave me a discount. I ordered zip jacker (M size) and my girlfriend loved it. It was her birthday gift! :)

My girlfriend says she's definitely gonna visit Lianox's online shop again. :))

January 28, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best ever!

Best order-experience ever!
Best possible experience. smooth delivery. also talked to their customer service and was very nicely received and they answered all the questions that i had.
10/10 - cinematic experience

//Sweden

January 28, 2021
Unprompted review
Rated 4 out of 5 stars

A little late, but good

I bought an item from this website on a whim, unsure whether or not it would actually be as good as the photos. It arrived after about 35-40 days. However, I put that down to a mixture of COVID, Brexit AND it being the Christmas season. The product arrived just as it looked in the photo, and I’m really pleased with it

January 27, 2021
Unprompted review
Rated 1 out of 5 stars

Unsolicited emails

Flimsy quality products, spam emails and censoring of negative reviews on Trustpilot!

I ordered a t-shirt which turned out to very flimsy. It looked more like cotton on the photos, and the materials indicated were cotton & polyester, but it seems mostly polyester.

Also wrote to them when I was notified the products will be shipped from China, when their website falsely leads customers to believe they are shipped from Germany - They responded with "have you read our FAQ" and other automated emails.

I also keep getting discount emails from them, which I did not sign up for (which is a violation of GDPR), as well as an email asking me to leave reviews for items I didn't buy from them.

I had submitted a review earlier, which they flagged as "ungrounded" to Trustpilot, and I had to provide evidence that I had a transaction with them.

It would be much better if they spent less time digging through negative comments and reporting them, and actually respond to emails.

Edit: I wrote this review about ten days ago, and each time Lianox "flagged" them and reported my account. Cheers to you for putting so much effort into censoring negative comments!

January 21, 2021
Unprompted review
Lianox logo

Reply from Lianox

Hi,

Our customer support team answers all emails within 24-48 hours. In case you received a response that points to an answer in our FAQ, that answer was automatically sent with the FAQ answer included. That email also asks for you to respond to it in case the FAQ answer does not answer your question, so that you can receive human assistance.

Regarding the shirt, it was indicated that it is a poly cotton mix (like you stated). If you aren't happy with it, you're of course allowed to return it to us for a full refund. In case you're looking for a shirt made from a specific material, we would advice not ordering a shirt where the materials indicate a material you dislike.

NOWHERE on our website do we indicate goods get shipped from Germany. Germany is where our company is located, but we sell specialty Asian fashion, that is shipped from Asia. We indicate this on the first line of our shipping policy page; https://lianox.com/pages/shipping-information as well as in our FAQ: https://lianox.com/apps/help-center

I am unsure where you arrived at the conclusion that we ship from Germany, other than from us being a German company. Please, read shipping information before ordering!

If you are receiving marketing related emails, it is because you signed up for our newsletter and gave permission for us to send you marketing emails. If you no longer wish to receive these emails, there is a button to unsubscribe under every email.

Some reviews may get flagged as ungrounded, in case they claim false information, since in many cases these reviews may be from competitors. In that case, all you have to do is provide evidence that you placed your order, and it won't be removed.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look