Lianox

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Rated 1 out of 5 stars

I placed an order on 2 Nov and over 5 weeks later I have heard nothing despite many emails to hello@ asking where my order is. My advice is not to shop here. Customer service is non existent so if any... See more

Rated 5 out of 5 stars

I was skeptical at first because me and my girlfriend have ordered online before and one of our main struggles was finding shirts that would actually fit her. Usually the ones that arrive are either... See more

Rated 5 out of 5 stars

I was sceptical at first because me and my girlfriend have ordered online before and one of our main struggles was finding shirts that would actually fit her. Usually the ones that arrive are eith... See more

Rated 1 out of 5 stars

⚠️ BEWARE OF LIANOX: NO REFUNDS GIVEN! ⚠️ I returned my order in November, following all the company's instructions and sending the package with proof from the postal service. Months have passed,... See more

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(119)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Knockoffs

The product arrived and sadly was a cheap, knockoff version of the item in the pictures - what you get is a more flammable "ish"-version of the product you ordererd. Would not buy from there again, and it was not worth the wait.

January 19, 2021
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Reply from Lianox

Hi,

All photos are representative of the products. In case you're not happy with the product, you can simply return it for a full refund.

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Rated 4 out of 5 stars

I ordered two sweaters for Christmas at…

I received emails and details right away after posting! I received my package today. I ordered two sweaters for Christmas at the end of November. They still have not arrived and it is after Christmas. The tracking just stops on 12/19. I reached out to the company I hope they make this right

December 28, 2020
Unprompted review
Rated 2 out of 5 stars

Low quality knockoffs

Low quality knockoffs, like most other Asian fast fashion sites. I ordered the fruit pattern cardigan, which came in a different color than the picture/description, striped pink and green, and barely hit at the hip when it's supposed to be oversized (I'm 5'1", it's very easy for things to be oversized for me). The material is stiff and cheap as well. On top of that, I suspect they reject or delete any reviews lower than 3 stars -- I've tried submitting a review twice, and neither has shown up on the product page.

December 19, 2020
Rated 4 out of 5 stars

Lovely clothes

Lovely clothes! My first package got lost in the post but the customer service team were dedicated to help me track down my order and resolve the issue :)

November 25, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered a cardigan around two weeks…

Ordered a cardigan around two weeks ago. It arrived and it’s exactly like the photos! When I made the order I accidentally selected the wrong color and the Lianox team was super helpful and changed the color straight away! There was even stickers in the package as a free gift. Overall would 100% recommend purchasing from Lianox!

November 22, 2020
Unprompted review
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Rated 1 out of 5 stars

Eight months and I still haven’t received my product

I am so unhappy I was expecting to purchase a lot of items from them in the future. I ordered a hoodie and waited three months only to be told that apparently the item had already been returned. I emailed them letting them know I didn’t receive the package and they said they’ll send out another one. Three months later I emailed to ask if they had sent one out yet apparently they had and they had received the package returned again but I didn’t even receive it. The address was 100% correct and I was never even informed the package was sent out the second time. I’m always home because I receive packages everyday. They said they’ll send it out again. Eight months later now I emailed them saying that I want a refund because I still haven’t received the product to which they reply they can’t send the package out again or issue a refund because they’ve already sent it out twice of which both times I never got or even had a notification from the post office trying to deliver. What a waste of time and money. It’s over the six month mark to get a refund From PayPal too - basically they screwed me over.

June 15, 2020
Rated 3 out of 5 stars

Way too pricey for such poor quality

I ordered a hoodie a while ago and first of all, the shipping took forever. When I finally received it I realized that it was made out of very bad synthetic material and it smelled of chemicals so I'm pretty sure I won't be buying from them again. It was not worth it at all and the item was way too expensive to be of such poor quality.

April 9, 2020
Unprompted review
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