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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting billing discrepancies and concerns about how their credit card information was handled. Customers also found the website difficult to use, with problems related to account deletion and unclear terms of service. Reviewers frequently encountered unhelpful customer service, with emails being ignored and difficulties in contacting the company. Many were also concerned about unexpected account creation and persistent issues with subscriptions, including challenges in canceling them and receiving unwanted communications.

What people talk about most

Payment

Customers had negative experiences with payment, frequently reporting fraudulent and unauthorized charges.... See more

Website

Reviewers express significant dissatisfaction with the website experience. Many customers report that the... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report that emails were ignored and that... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, often reporting being signed up for... See more

Service

Clients share negative opinions on service, often citing a lack of transparency and unhelpful staff. Many... See more

Based on these reviews

Rated 1 out of 5 stars

Support sends links that do not work. They took all of my information and made an account without my consent. They store your information so it’s “easier” at checkout. Everything already has this feat... See more

Company replied

Rated 1 out of 5 stars

Had an email saying id logged in to a link.com account but I've never had one never mind used at the time it stated. It appears my data had been used/ saved without my knowledge. Requested deletion if... See more

Company replied

Rated 1 out of 5 stars

I had a brand new credit card which I used for the sole purpose of registering with Link in order to pay for a monthly subscription to a magazine. A few days later I noticed a number of fraudulent... See more

Company replied

Rated 1 out of 5 stars

Watch out: Scammers Used them to pay on csfloat.com They processed my 20+ USDC, but didn't credit my account. Upon contacting them - no results, incapable of doing anything. Will take legal... See more

Company replied


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Not secure at all

Not secure at all. I got hacked and apparently it is incredibly easy for a hacker to get into your account but if you need to get into it to close it down or make any changes you must hand over all personal details and card details while the hacker is free to make as many purchases as they like without interruption

February 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Auto-Sign Up is the Worst

I can't stand how you are constantly trying to automatically sign me up for your service. Any site that uses you, has you as the default and then you spam me with attempts to sign up for your terrible service.

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

Link acknowledged that THEY ERRONEOUSLY…

Link acknowledged that THEY ERRONEOUSLY created an account for me during a transaction and they’ve given me instructions on how to delete the account.
It doesn’t work! And they say that my information will still be out there after I’ve deleted my account.TOTAL SCAM.

January 9, 2025
Unprompted review
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Rated 5 out of 5 stars

I have no idea why this company has so…

I have no idea why this company has so many negative reviews but I'm certainly 100% satisfied with their services as they provide the cheapest transaction fees on the market. They're my number 1 go-to both now and in the future whenever I need to buy some crypto quickly, using my debet card.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

NOT SAFE

NOT SAFE
Was using on one website. My bank details were accessed by another company through Link allowing them to take a payment from my account!
Indifferent attitude to data leak from Link support.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Recieved as others the update mail

Recieved as others the update mail. I also was not aware of having used their services, nor Link having info on me.
On their site no email is to be found.
A return mail generates a return message from Link: 'your request has not reached our support', log in!!!
Quite a service, quite transparent, quite customer friendly!

Login in (support service) as adviced by them is not a good idea (according to expert ICT-ers). Then they have even more info.
Question? has somebody a email-adres of Link?
FYI: "info" or "notifications" only result in the above reaction.

December 28, 2024
Unprompted review
Rated 1 out of 5 stars

Support that does not help.

Support that does not help.
They payment solutions was prompted during a checkout process. Seems like the website I used was a scam and asked Link to stop the process and/or remove them from their solution. They state that there are no wrong doing in tricking customers and everybody can use their platform. Do not trust Link.com or the providers that use their platform.

December 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Unethical and fraudulent practices

Got an email about new T&C. I never created an account with them and replied that I want them to delete the accouunt. They replied that I should follow a link and delete it, but since I did not create the account, I have no login details. They then asked me to provide card number, email address (they sent me new T&C and reply to my emails, home address and phone number. Typical phishing attempt. When I refused they replied that they cannot delete it manually. In accordance with EU and UK law, they are not allowed to hold any data on you against your will.

Unethical or fraudulent practices should be reported to the relevant authorities.

1. Report to Consumer Protection Agencies

In the United States:

Federal Trade Commission (FTC)

Better Business Bureau (BBB)

In the UK:

Action Fraud: Report online scams at the police website.

Also Citizens Advice.

Other Countries: Look for your local consumer protection agency.

2. Contact Your Data Protection Authority

If the company refuses to delete your account and demands excessive personal information, they may be violating data protection laws, such as:

GDPR (Europe): File a complaint with your country’s Data Protection Authority (DPA).

CCPA (California): Contact the California Attorney General if you're in the U.S.

Privacy Commissioner (Canada):

3. Report to Law Enforcement

If you feel this is a scam, file a report with local law enforcement or a cybercrime unit.

4. Spread Awareness

Warn others by leaving reviews or posting on platforms like:

Trustpilot

Reddit

Consumer forums

5. Check Your Credit Report

If they claim you have an account but you didn’t create one, monitor your credit report for unauthorized activity. Contact credit bureaus (e.g., Experian, TransUnion, Equifax) to flag potential fraud.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Like the other people her, I also got an e-mail from them today, saying that they were renewing the terms and conditions agreement. I have never heard of them before, and definitely never signed up for their website. I think this is a scam. I´ve send the mail to spam.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

I got an e-mail from them today, saying that they were renewing the terms and conditions agreement. I have never heard of them before, and definitely never signed up for their website. I think this is a scam. Please be careful if you get an e-mail from them.

December 17, 2024
Unprompted review
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Rated 1 out of 5 stars

STOP YOUR SPAMING

STOP YOUR SPAMING! BLOCKED & DELETED.

RECEIVED EMAIL FROM LINK CLAIMING I AM A MEMBER OF THIER SYSTEM AND I SHOUD UPDATE MY INFO.

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

I was in the process of renewing my…

I was in the process of renewing my Nord VPN subscription, but I realized that I had provided my payment details 10 minutes BEFORE I ordered. I am 100% sure that I have been scammed, but unfortunately I will not be able to contact my bank for another 2 hours. Link.com is a NEW scam!

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

They are a scam service

They are a scam service. Purchased something through them on line but retailer is no longer in business.

STAY AWAY

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

somehow I received an email from them…

somehow I received an email from them asking to confirm updates to Link’s Terms of Service and Privacy Policy. They wanted me to sign in, I never knew about them. Another scammer website trying to get your payment details. Also it did not have automatic unsubscribe, it wanted me to login, a bad sign.

December 8, 2024
Unprompted review
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