Lukas Distribution Reviews 

153
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often describing them as well-made. Many people highlight the efficient delivery service, noting quick dispatch, prompt arrival, and excellent communication. Reviewers also appreciate the smooth ordering process and the helpful, professional service from staff, making transactions easy. However, some customers noted product issues, such as receiving items described as "scrap of bent tin" or finding parts missing bolts or having faulty threads. Additionally, a few people felt communication regarding order status and tracking was sometimes lacking, with parcels occasionally sent separately without notification or getting lost.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers pleased with items like the Bantam... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Order

Customers had positive experiences with order, finding the process very easy to place and pay, with quick... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more


Company details

  1. Motorcycle Shop

Written by the company

Official UK Distributor For BSA Motorcycles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(153)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Good communication

Ordered an item which I was advised straight away it was out of stock so could wait or have a refund.
I opted to wait as wasn't in a hurry for it.
Gave me estimated date of arrival and then confirmed delivery date and it arrived exactly when they said it would.
Good communication and a good product

July 18, 2024
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Rated 4 out of 5 stars

Rear rail and back rest.can’t fault…

Rear rail and back rest.can’t fault Lukas distribution ordered one day arrived two days later. But unfortunately the back rest powder coating had chip out to diameter of 5mm. I think this was done at source as there was no paint flakes inside the wrappings. Just a shame I’ve had to fill and repaint item.

May 10, 2024
Unprompted review
Lukas Distribution logo

Reply from Lukas Distribution

Hi Darren, thank you for your review. We're sorry to hear you've received parts with paint errors. Please feel free to contact us directly at info@lukasdistribution.co.uk & we can look into this further for you.

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