We spent half of Sunday trying to activate a new bought e-SIM, without success. It was imposibile to activate from with internet site, or application. On one, I receive an error that I didn’t full my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
Company replied
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
Company replied
Avoid any eSIM with Lycamobile. In case your phone breaks down you are screwed. You cannot move your number to a new phone by simply using the QR code. You need to purchase a new SIM or eSIM and then... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.5
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Im never able to buy from the app with…
Im never able to buy from the app with my credit, i pay the credit and can not complete anything without paying again with the credit card method. That means i keep losing my money for this horrible company
July 23, 2026
Reply from Lyca Mobile IT
Dear Customer,
We regret to hear about the difficulties you have experienced while trying to use your account credit for purchases through the app. We understand how frustrating it can be when your available balance cannot be used as expected.
Please share your Lyca Mobile number and relevant transaction details via our private support channel so we can review your account and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
We regret to hear that your service did not work after making the payment. We understand how disappointing it is to pay for a service and not be able to use it.
Please share your Lyca Mobile number and payment details via our private support channel so we can investigate the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Website doesn’t work
Website doesn’t work, I tried with 3 different devices to register the SIM card it’s always the same after the id scan the website doesn’t continue.
July 23, 2026
Reply from Lyca Mobile IT
Dear Michaël ,
We're sorry to hear you experienced difficulty registering your SIM card across multiple devices. We are actively investigating this issue to ensure a smoother process for our customers.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
To be honest with the Lyca mobile…
To be honest with the Lyca mobile they're doing great in time of service network
July 23, 2026
Reply from Lyca Mobile IT
Dear cliente,
We're so happy to hear you're having a great experience with our network service. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
Reply from Lyca Mobile IT
Dear Jahanzaib,
We are concerned to learn about your experience over the past few months. We are committed to improving our service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Benjamin,
We understand your concern about the missing SIM card. We want to help locate your purchase.
Best Regards,
LycaMobile Review Resolution Team,
Reply from Lyca Mobile IT
Dear Sylvester,
We're so glad to hear you received a great and fast answer. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
Can't activate
July 22, 2026
Reply from Lyca Mobile IT
Gentile cliente,
ci dispiace apprendere che non riesce ad attivare il servizio.
Potrebbe gentilmente indicarci cosa sta cercando di attivare (SIM o eSIM) e quale problema sta riscontrando durante la procedura di attivazione? Se visualizza un messaggio di errore, la preghiamo di fornirci i dettagli in modo da poterle offrire ulteriore assistenza.
Cordiali saluti,
Team di gestione delle recensioni Lyca Mobile
trustpilotreview@lycamobile.com
Nice experience
July 21, 2026
Reply from Lyca Mobile IT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
SLP2
I am from the United States. I purchased an e-sim from your company in order to access the internet and make phone calls. I paid an additional €5.00 to activate my phone, and it still does not work. I called to inform you, but the lady's response was not pleasant. I am really very disappointed.
July 21, 2026
Reply from Lyca Mobile IT
Dear cliente,
We are truly sorry to hear about the difficulties you experienced with your eSIM and the activation process. We understand your frustration, especially after paying an additional fee and not having the service work as expected. We are reviewing your feedback regarding your interaction with our team to ensure we improve our service. We appreciate you bringing this to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Went to by lyca silver
July 20, 2026
Reply from Lyca Mobile IT
Dear cliente,
We appreciate you taking the time to share your experience with us regarding your Lyca Silver purchase. We value your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Quick and easy
The app is easy and quick to use. There are glitches sometimes but overall it works fine.
July 21, 2026
Reply from Lyca Mobile IT
Dear cliente,
We appreciate you sharing your experience with us. We're glad to hear our app is easy to use, and we are actively working to resolve any glitches.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Gentile Rus,
ci dispiace apprendere quanto accaduto con la rete e in merito alla Sua recente ricarica. Vorremmo approfondire la questione: La invitiamo a contattarci tramite messaggio privato o e-mail fornendo il Suo numero Lyca Mobile, il riferimento della ricarica e la Sua posizione, così da poter esaminare il problema e assisterLa nel più breve tempo possibile.
Cordiali saluti,
Recensore Trustpilot
trustpilotreview@lycatelindia.com
Reply from Lyca Mobile IT
Hi NINO GAGOSHIDZE,
We're so happy to hear that you found our eSIM installation and top-up process easy. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Gentile cliente,
Leggere recensioni come la Sua ci rallegra davvero la giornata!
Sapere di aver soddisfatto le Sue aspettative è per il nostro team uno stimolo a puntare sempre all'eccellenza.
Cordiali saluti,
Team di gestione delle recensioni Lyca Mobile,
trustpilotreview@lycamobile.com
Excellent..
July 19, 2026
Reply from Lyca Mobile IT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
There was a mistake I was trying to…
There was a mistake I was trying to renew my plan or subscribe now I have no data non credit on my phone,
July 19, 2026
Reply from Lyca Mobile IT
Dear Eromosele,
We're sorry to hear that you encountered an issue while trying to renew or subscribe to a plan and are now without data or credit. We understand how inconvenient this situation must be.
Please share your mobile number and details of the plan or transaction so we can investigate and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
BEST Customer Service EVER!!!
If you explain the problem you called about, then listen and follow the steps recommended by Customer Service of Lyca Mobile IT => you'll definitely get closer to a solution BIG LIKE!!!
July 18, 2026
Unprompted review
Reply from Lyca Mobile IT
Hi ANDREIHD,
We are delighted to hear that our customer service team was able to assist you effectively. We always strive to provide clear guidance and support to help our customers find solutions. Thank you for your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Hello
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
July 13, 2026
Reply from Lyca Mobile IT
Dear Customer,
We're sorry to hear that your Lyca Mobile Italy eSIM has suddenly stopped working and that your iPhone 13 is showing “No SIM.” We understand how inconvenient this can be, especially when your account, balance, and active plan are still visible.
Could you please share the screenshot of the error message so that we can be able to resolve this issue for you as soon as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.