m00nshot Reviews 132

responsive / generous: I bought my normal size (large) which ended up being a bit snug; contacted mOOnshot, providing my order / sku #'s, asking about exchange options (to XL); was immediately offered free XL replacement with me only having to pay $6 shipping (and me keeping original shirt!)

I purchased the 'Skipper's 3 hour tours' (Gilligan's Island), black sweatshirt, and love it! Great printing, and very comfortable!
Paul

Recently purchased a holiday Xmas shirt from m00nshot website. Interface was easy and checkout was quick. Fast delivery and responsive customer support. Will buy again !!!

These people are bad news!

I received a gift of T-Shirts with fun minor league team names. Unfortunately, the sizing is wildly inaccurate for the US market. I received my normal size of medium, but the shirts are more like extra small/small.

I contacted the company to ask if they would do an exchange, as this was the second time I have received a gift of shirts, and the last ones I couldn't enjoy and gave away.

They responded after a few days with a question. I then answered the question and that led to absolute silence on the company's part. I have emailed them 4 times now asking if they will help me, and there is ZERO response.

It is the worst type of treatment. As if I don't even exist as a customer.

My recommendation is to find you fun t-shirts elsewhere, because if you have any problem with your order, you'll likely be stuck with it.

Addendum: Shortly after writing this review, the company responded to my original issues, and solved my problem. I don’t know if the timing was coincidental to my review. I’m grateful for their efforts, but their customer service was severely lacking.

I recently ordered a Vintage Baseball Teams T-Shirt. It was on the pricey side for me, but similar to what one would spend on a concert tee shirt.
The material is of an amazing quality.
The size I ordered didn’t quite fit right. I was sent a new shirt at no cost; outstanding customer service! Would recommend!

The quality of the tee shirt I ordered was garbage for the price. The shirts do rub on the small side. I love the logo of the old baseball team. It was a gift for my adult son but because of the inferior quality - and I ordered the “upgraded” material - I cannot give it to him with a good feeling.

We ordered three shirts and loved the unique designs. However, one shirt was too small and we wanted to exchange it for a larger size. Their website does indicate that the shirts run small--our bad. So we were willing to pay for shipping. We found that the only way to contact them was through their website and four queries went unanswered. We seem to be stuck with the shirt now.
Update: m00nshot kindly replied to this review. I was then able to reach them through "store at m00nshot.com" email and they sent me a new shirt of the correct size.

Great quality shirts and design, and awesome customer service (fast, and very happy with the outcome). My only issue is I didn't love the men's fit as it was different from other standard men's cuts in a way that didn't flatter me...but I'm female (I generally prefer the men's cut to the women's). For men, it's perfect. And there was zero hassle in returning it, so it's all a win.

Easy ordering and great customer service.
My order came super quick and i found i ordered the wrong size. m00nshot customer service responded quickly and corrected the ordered
Love my sweatshirts!

It's so hard to find unique items in today's big box world, so when I found Moonshot, I was beyond giddy. The 80's shirts, in particular, are my favorite. So much so, that my Lane Myer shirt was starting to wear (no fault of the shirt.. I have small children who tug and pull), and I needed another. When I bought the 2nd one, it was much larger than the original. I'm not sure why. And when I went to exchange for a smaller size, they just said to keep the old one and they'd send a new size. Woot! So now I'll use the other for my sister's gift. Great service all around. Thanks, ya'll!

The quality and variety of shirts is great! Customer service was very responsive and helpful when I accidentally ordered the wrong shirt size recently. I highly recommend m00nshot!!

This is one of the few websites that I get T-shirts from. Customer Service has been amazing and the quality of the material is exactly what I would want. They are the best, and they have a forever customer!best

I ordered my shirts 2-weeks ago, then received email 2 days ago thanking me for my order and if I was happy with the order and if I would leave a review?

The problem is I have never received my shirts.
I have sent 2 requests through their website for help since receiving the email 2 days ago about my order and have received no reply yet unfortunately.

I'm going to give them one more day to contact me then will dispute the charge on my credit card.

So sad because M00nshot looked like a really cool company and I wanted to order more shirts..

I accidentally ordered the wrong shirt sizes, so when they arrived, I emailed Moonshot to see if they could replace them with the correct sizes. Anthony got back to me very quickly and said, “don’t worry about it”, and he sent me the shirts I meant to order, and told me to keep the incorrect shirts. This was absolutely great customer service.
Thank you Anthony and Moonshot!

I realized I ordered the wrong shirt, so I emailed moonshot to see if they could cancel the order and replace with the correct shirt. They got back to me immediately and said, “don’t worry about it”, and they sent me the shirt i meant to order, and told me to keep the other shirt. What a great customer experience, it blew me away. Thank you moonshot!

The company is great, the shirts are comfortable and fit to the body which, I like. The selection they have is wide open and I hope they come out with more. This is where I will always shop!

I ordered a Large but it was too small so they’re sending an XL and letting me keep the Large…all free of any additional cost. Great customer service, and I received a response to my inquiry the same day!

Update: sellers website is down , but was ableto contact then and they are sending the correct sized shirt. It was for a birtdhay gift, so that was a bummer.

Sent the wrong size shirt and now they're no where to be found. Website is no longer up and they're not responding to emails to return. And tshirt was $40 with shipping that I can't wear Crazy

Did your website move or are you out of business?

I found this site by accident..browsing, looking for a cool tee shirt for a die-hard baseball fanatic for a birthday present...AND FOUND EXACTLY WHAT I NEEDED. I got 2 shirts of now defunct New England teams. However when they arrived one was the wrong size. Anthony S at M00nshot was the best!! Quickly resolved...great place for birthday and holiday gifts...got it bookmarked!!!