Shocking company. Added them as a payment provider a few weeks ago, no customer issues, no disputes, no chargebacks then suddenly they withheld £1040 for 180 days for no reason whatsoever other than a... See more
Company replied
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See what reviewers are saying
I've been struggling with same issue for 2 days and finally got through a human support - DAISY. It took her minutes to fix my issue, where there's technical problem and apparently while waiting for t... See more
Company replied
I had a Mollie integration issue that had me stuck — checkout wasn't working properly and I'd already spent hours on it. Reached out to Remi and the difference was night and day. Quick reply, clearly... See more
Company replied
Simple and respectful experience. KYC is a necessary procedure, but people do not have to be treated like criminals in the process. Mollie treated me pleasantly and with respect which was appreciat... See more
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Company details
Written by the company
Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre. Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
Contact info
Keizersgracht 126, 1015 CW, Amsterdam, Netherlands
- info+trustpilot@mollie.com
- mollie.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Proffessional customer service and…
Proffessional customer service and timely response
April 29, 2026
Reply from Mollie
Good afternoon Joseph,
Thank you so much! We are happy to hear that you experienced professional customer service and received a timely response from our team. We always strive to provide high-quality support as efficiently as possible.
Thanks for choosing Mollie!
Wishing you a pleasant day,
Marie
Reply from Mollie
Good afternoon,
Great to hear Sofia provided such good service. We’ll make sure she gets your compliment.
Best regards,
Sam
Pleasant experience
Received great and clear support from Sam. My question was picked up quickly and clearly explained. Pleasant experience with Mollie.
May 8, 2026
Unprompted review
Reply from Mollie
Good afternoon,
Thank you so much! We're thrilled to hear that you had a pleasant experience with us and that Sam provided such clear and quick support. We'll be sure to share your kind words with him!
Thanks again for choosing Mollie.
Wishing you a pleasant afternoon,
Marie
Everything was good
Everything was good, the only thing i didn't really like is the waiting time. I expected faster connection to live agent.
May 8, 2026
Reply from Mollie
Good morning Elena,
Thank you for your review! We're glad to hear that overall everything was good.
We also appreciate your honesty regarding the wait time to reach a live agent. We always aim for a fast connection, and we’ll use your feedback to help us improve our response times.
Thanks again for choosing Mollie!
Wishing you a pleasant week,
Marie
Reply from Mollie
Good morning,
Thank you so much! We’re thrilled to hear you had such a great experience and that Maureen was able to provide the help you needed. We’ll be sure to pass your kind words along to her!
Thanks again for choosing Mollie.
Best regards,
Marie
The service has been very great
The service has been very great. Especially a lady called Maureen I believe was very kind. Helpful. Straight forward and fast.
May 8, 2026
Reply from Mollie
Good morning,
Thank you for your compliments! How wonderful to hear that you experienced our service as great and that Maureen helped you so kindly, clearly, and quickly. We will certainly pass on your compliments to her!
Thank you for your trust in Mollie.
Kind regards, Marie
I had a fast resolution for my disabled…
I had a fast resolution for my disabled account. It was not used for long and mollie did activated in short time after 2 days of follow-up. Thanks a ton.
May 6, 2026
Reply from Mollie
Good morning,
Thank you so much for sharing your experience! We are very happy to hear that we could resolve the situation with your account quickly and get you back up and running after your follow-up.
It's our pleasure to help you get your payments back on track.
Thanks for choosing Mollie!
Best regards,
Marie
Payment process
I spoke to Demi, who was able to dispel some of the worries I had regarding payments not going through. Now I at least know more about the payment processes and how to prevent any issues.
May 7, 2026
Reply from Mollie
Dear Eric,
Thanks for sharing this 5-star review with us! We are happy to hear Demi was able to dispel some of your worries regarding the payments in question.
Kind regards,
Mark
Reply from Mollie
Good morning,
Thank you so much! We're happy to hear you enjoyed our service and found our team kind and helpful. Providing supportive service is what we’re all about.
Thanks for choosing Mollie!
Wishing you a pleasant weekend,
Marie
Great payment provider for our online store We’ve had a very positive experience using Mollie as our payment provider. The platform is easy to use, the payment methods are well integrated, and everyth
We’ve had a very positive experience using Mollie as our payment provider. The platform is easy to use, the payment methods are well integrated, and everything works smoothly with our online store.
The dashboard is clear and simple, making it easy to track payments, refunds, and payouts. We also appreciate the variety of local payment options, which helps us serve customers from different European markets.
Overall, Mollie is a reliable and professional payment solution for e-commerce businesses. Highly recommended.
May 7, 2026
Reply from Mollie
Good morning,
Thank you so much for the detailed review! We’re thrilled to hear that our platform, integration, and dashboard are working so smoothly for your online store.
It’s great to know that our variety of local payment methods is helping you reach customers across Europe. Your recommendation means a lot to us!
Wishing you a pleasant weekend,
Marie
Reply from Mollie
Good morning,
Thank you so much! We're thrilled to hear you enjoyed our fast, professional, and friendly support. Providing top-tier service is what we strive for every day.
Thanks again for choosing Mollie!
Wishing you a pleasant weekend,
Marie
Reply from Mollie
Good afternoon,
Thank you so much! We're glad to hear you found our process simple and the steps easy to follow. We aim to make things as seamless as possible for your business.
Thanks for choosing Mollie!
Wishing you a pleasant afternoon,
Marie
Nice helpfull person on the phone
May 7, 2026
Reply from Mollie
Good afternoon,
Thank you for sharing this review with us.
We are happy to hear you had a positive experience with our colleague on the phone!
Kind regards,
Mark
Personal relationsip
I find the personal touch really pleasant; at Mollie, I’m not just a number, but a valued partner.
May 7, 2026
Unprompted review
Reply from Mollie
Dear Marcel,
Thank you very much for sharing your experience with us!
We are happy to hear you feel like a valued partner, and that you find our personal touch really pleasant. This is very important to us.
Kind regards,
Maurick
Reply from Mollie
Dear Tim,
Thanks for taking the time to share your experience with us. We are happy with the 5 stars!
Kind regards,
Mark
Reply from Mollie
Good morning Rynk,
Thank you so much! We are thrilled to hear you enjoyed our service. We truly appreciate the five-star rating and look forward to continuing our partnership with you.
Wishing you a pleasant day,
Marie
Mollie is a great company to work with!
Mollie is a great company to work with. They have a very dedicated support team and provide everything you need to accept payments for a small online shop.
May 5, 2026
Unprompted review
Reply from Mollie
Good morning Verena,
Thank you so much! We’re thrilled to hear that our dedicated support team has been a help to your shop. Providing everything you need to grow your online business is exactly what we strive for.
Thanks again for choosing Mollie!
Wishing you a pleasant day,
Marie
Easy to implement, use, and great account management!
We've started using Mollie as our payment service provider at Maxima.com in October 2024 and are very satisfied ever since. Clear user dashboard and reports, easy integration and great account management!
May 6, 2026
Unprompted review
Reply from Mollie
Good morning Camiel,
Thank you so much! We’re thrilled to hear that you’ve had such a positive experience since joining us in October 2024. It’s great to know that our dashboard, reporting, and account management are hitting the mark for Maxima.com.
Wishing you a pleasant day!
Marie
Great service
May 5, 2026
Unprompted review
Reply from Mollie
Dear Jochem,
Thank you for sharing this 5-star review with us.
We are happy you find our service to be great!
Kind regards,
Maurick
First experience with MollieMy first website with payment method…
My first website with payment method was with Mollie. It was very customer friendly to install and use.
August 6, 2025
Unprompted review
Reply from Mollie
Good afternoon Gisela,
Thank you so much! We're thrilled to hear that Mollie was your first payment provider and that you found the setup and usage so easy and user-friendly. Making payments seamless for your business is exactly what we aim for.
Thanks again for choosing us!
Wishing you a pleasant afternoon,
Marie
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