Shocking company. Added them as a payment provider a few weeks ago, no customer issues, no disputes, no chargebacks then suddenly they withheld £1040 for 180 days for no reason whatsoever other than a... See more
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See what reviewers are saying
I've been struggling with same issue for 2 days and finally got through a human support - DAISY. It took her minutes to fix my issue, where there's technical problem and apparently while waiting for t... See more
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I had a Mollie integration issue that had me stuck — checkout wasn't working properly and I'd already spent hours on it. Reached out to Remi and the difference was night and day. Quick reply, clearly... See more
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Simple and respectful experience. KYC is a necessary procedure, but people do not have to be treated like criminals in the process. Mollie treated me pleasantly and with respect which was appreciat... See more
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Company details
Written by the company
Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre. Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
Contact info
Keizersgracht 126, 1015 CW, Amsterdam, Netherlands
- info+trustpilot@mollie.com
- mollie.com
4.4
Excellent
12K reviews
Asks customers to review
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Please read this review carefully…
Please read this review carefully before signing up with Mollie.
If you are not a large company with strong cash flow or enough money to take legal action against them, I strongly recommend avoiding this payment provider.
Here is my experience:
I signed up with Mollie and everything initially seemed fine. They manually reviewed and approved my website, my business, and my bank account. At that point, everything looked professional and trustworthy. They also advertised payout delays of only a few days.
However, after receiving just two Klarna orders, I was shocked to discover that the payout delay had suddenly become around 45 working days (approximately 65 normal days). This was completely unacceptable and was never clearly mentioned beforehand.
I contacted support multiple times to understand the situation. Their customer support is extremely difficult to reach, the chatbot is useless, and they often take a very long time to reply when they do not want to answer your questions.
Eventually, they told me that my account had been classified as “high risk” and therefore they could not release my funds before that date. I continued to challenge this because their Terms & Conditions do not clearly mention such extreme delays. I even showed the contract to a lawyer, who considered these practices abusive.
After that, they kept requesting more and more documents: invoices, tracking links, proof of delivery, etc. Even though the products had already been delivered successfully and there were absolutely no chargebacks or disputes, Mollie arbitrarily decided to close my account.
Then they informed me by email that my funds would only be released 6 months later, provided there were no chargebacks. This is completely unreasonable.
As a small business, I had no choice but to start a legal procedure using the European Small Claims process.
I prepared and signed the documents with all supporting evidence and sent them to the Amsterdam court, which thankfully accepted my claim and initiated proceedings against Mollie.
After that, Mollie finally agreed to pay me on the extended payout date they had imposed. But even then, they still failed to pay on time, claiming there were “technical issues.” I only received the money several days later after sending even more emails.
Overall, this has been an extremely stressful and disappointing experience. I personally do not recommend Mollie, especially for small businesses that depend on reliable cash flow.
April 14, 2026
Unprompted review
Reply from Mollie
Dear Cina,
Thanks for sharing your feedback with us.
I'm sorry to hear of your experience, and I can understand the frustration this has caused you. The decision to close your account, and to release your final payout later, was a mitigative measure to protect both you and us against financial risk.
We would like to get in contact with you to further discuss your situation. Therefore we asked for your contact details via Trustpilot. Please provide them so that we can reach out to you.
Kind regards,
Mark
Great service
Great service! Fast and clear communication. Would absolutely recommend collaborating with Mollie.
April 24, 2026
Unprompted review
Reply from Mollie
Good morning Blanca,
Thank you so much! We're thrilled to hear that you experienced fast, clear communication and would recommend Mollie. Delivering excellent service is what we aim for, and we truly appreciate your recommendation.
Thanks again for choosing us!
Wishing you a pleasant day,
Marie
Sofia can actually solve problems.
Sofia came back with a clear explanation and answer with options to resolve my issue. It is appreciated in this day and age to get a well thought out response from a human.
May 5, 2026
Reply from Mollie
Good morning Adrian,
Thank you so much! We're thrilled to hear that Sofia was able to give you a clear, helpful response and resolve your issue. We'll be sure to share your kind words with her!
Thanks again for choosing Mollie!
Wishing you a pleasant day!
Marie
Great and quick service
Always quick response from the premium support collaborators and great contact with the customer managers. Very helpful and always present to think about solutions together.
May 5, 2026
Unprompted review
Reply from Mollie
Good morning,
Thank you so much! We're thrilled to hear that you are happy with our premium support and customer managers. We love collaborating with you to find the best solutions, and we'll be sure to pass along your kind words to the team.
Thanks again for choosing Mollie!
Wishing you a pleasant day!
Marie
I had a feeling that this long…
I had a feeling that this long conversation with Sarah regarding multiple matters was in depth focusing on solutions.
May 5, 2026
Reply from Mollie
Good morning,
Thank you so much! We're thrilled to hear that Sarah was able to provide an in-depth and helpful conversation to resolve your matters. We'll be sure to pass along your kind words to her.
Thanks again for choosing Mollie!
Wishing you a pleasant day,
Marie
Perfect solution
I have a small company and Mollie handles my payments. Super fast and easy to set up and the support was amazing!
May 5, 2026
Unprompted review
Reply from Mollie
Good afternoon Ebel,
Thank you so much! We're thrilled to hear that setting up Mollie was quick and easy, and that our support team was able to help you. Knowing we're making things easier for your business is the best feedback we could ask for.
Thanks again for choosing us!
Wishing you a pleasant afternoon,
Marie
Fast reply and service
May 5, 2026
Reply from Mollie
Good afternoon Steven,
Thank you so much! We're thrilled to hear you were happy with our fast response and service. Providing quick and helpful support is always our goal.
Thanks again for choosing us!
Wishing you a pleasant day,
Marie
All I have to say is Sofia got it done
All I have to say is Sofia got it done, needed some fast tracking she did it before our deadline on the product thanks so much
May 5, 2026
Reply from Mollie
Good afternoon Zakarías,
Thank you so much! We're thrilled Sofia was able to fast-track your product and meet your deadline. She'll be so happy to hear her hard work made your experience a great one.
Thanks again for choosing us!
Wishing you a pleasant afternoon,
Marie
Excellent service
Excellent service! In my opinion the best payment solution there is.
April 27, 2026
Unprompted review
Reply from Mollie
Good morning Jordy,
Thank you so much for the amazing feedback! We are absolutely thrilled to hear that you consider Mollie to be the best payment solution out there. Knowing that we're helping your business grow is the best reward we could ask for.
Thanks again for choosing and supporting Mollie!
Best regards,
The Mollie Team
I mistakenly closed my account but…
I mistakenly closed my account but Melany was so helpful in getting my account reinstated quickly with clear communication and quick responses throughout the whole process
It's definitely one thing I can tick off my to do list now
May 4, 2026
Reply from Mollie
Good morning,
Thank you for your message. We’re glad to hear that Melany was able to assist you quickly and clearly in getting your account reinstated.
Wishing you a pleasant week!
Marie
Helpful and professional support
I had a great experience with Mollie support today, thanks to Lotte.
She was very friendly, switched to Dutch when that was easier, and really took the time to investigate our issue thoroughly. Even though the situation was a bit unusual and not straightforward, she involved a colleague and clearly explained what they could and couldn’t see from their side.
Her help pointed us in the right direction, and I really appreciated her patience and professionalism throughout the conversation.
Thanks again, Lotte!
May 1, 2026
Reply from Mollie
Hello,
Thank you so much for taking the time to share this fantastic review! We are absolutely thrilled to hear about your great experience with Lotte.
We will definitely pass your kind words along. She will be incredibly happy to read this!
If you ever need help with anything else, you know where to find us.
Kind regards,
Levi
I talked to Sofia after a somewhat…
I talked to Sofia after a somewhat annoying back-and-forth with the AI-chat. Sofia was quickly able to understand and issue and made a quick resolve. I'm thankful for her service.
April 30, 2026
Reply from Mollie
Good afternoon,
Thank you for sharing your experience. We’re glad Sofia was able to quickly understand the issue and resolve it for you. We’ll be sure to pass along your thanks to her.
Wishing you a pleasant afternoon,
Marie
Mollie we go for it!
We were looking for... and we found you! Mollie has helped us (Facq) optimize our customer experience with seamless and efficient real-time payments. After nearly 6 years of collaboration, they have become a true trusted partner!
April 29, 2026
Unprompted review
Reply from Mollie
Good afternoon,
Thank you for sharing your experience. We’re delighted to hear that Mollie has helped enhance your customer experience and that our partnership has grown over the years.
We truly appreciate your trust.
Wishing you a pleasant afternoon,
Marie
Reply from Mollie
Hi Boris,
Hey Boris! Thanks so much for taking the time to leave a review.
Making sure our customers are happy is our top priority, so it's fantastic to know we hit the mark for you.
Let us know if you ever need anything else!
Best regards,
Levi
Login access / email change
I didn't have access to my account due to a change of email address/domain - Max helped me solve this issue very quickly!
April 28, 2026
Reply from Mollie
Beste Julia,
Bedankt voor de mooie review! Fijn om te horen dat Max je zo snel heeft kunnen helpen met de toegang tot je account. We geven de complimenten aan hem door!
Veel plezier met het gebruik van je account.
Met vriendelijke groet,
Levi
Luna was there!
Luna was there! - Had a problem with the Mollie / Klarna Account... got a quick and perfect help from Luna.
April 27, 2026
Reply from Mollie
Good morning Eugen,
Thank you for your message. We’re glad to hear that Luna was able to step in and provide quick and effective support. We’ll be sure to share your feedback with her.
Wishing you a pleasant day,
Marie
Excellent and prompt support
They provided excellent support by breaking down all steps needed to troubleshoot.
April 27, 2026
Reply from Mollie
Good morning Marjorie,
Thank you for your message. We’re glad to hear our team was able to guide you clearly through the troubleshooting steps and provide helpful support.
Wishing you a pleasant day,
Marie
Great collaboration with Mollie’s team
As a partner payment method of Mollie, we enable merchants to offer our 30-day invoice solution, allowing customers to pay after receiving their purchase.
It is always a pleasure to collaborate with the teams at Mollie. Their people are professional and responsive, which makes it easy to work together effectively. We value the partnership and the shared focus on delivering sustainable growth for our joint merchants.
April 24, 2026
Unprompted review
Reply from Mollie
Hello Menno,
Thank you for the kind words! We truly value our partnership with your team. It’s a pleasure working together to provide seamless payment solutions and drive sustainable growth for our joint merchants.
Looking forward to our continued success!
Kind regards,
Levi
Fast and secure.
April 22, 2026
Reply from Mollie
Good afternoon Jonathan,
Thanks for the five stars! It's great to hear that you are experiencing our platform as both fast and secure.
Have a great weekend!
Kind regards,
Jim
Great service and very quickly with the…
Great service and very quickly with the support
April 24, 2026
Reply from Mollie
Good afternoon Lluis,
Thank you for the great review! We're thrilled to hear that our support team was able to help you out so quickly.
Reach out anytime if you have more questions. Have a great weekend!
Kind regards,
Jim
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