Mollie Reviews 11,946

Had a problem with payout invoice. Ask for help via chat and got to speak with an agent Erik, it was swift and fixed. Glad I got helped in time.

Very smooth transition back to Mollie, assisted by Cyrille Cerfontaine.

I rarely leave reviews like this, but my experience with Mollie has been extremely concerning.

It has now been almost two weeks with no meaningful response to my case, while £10,500 of my business funds remain locked in my account. The lack of communication and urgency is completely unacceptable, especially for a payment provider handling critical cash flow for businesses.

I run a made-to-order clothing brand, clearly stated on my website and communicated to all customers before purchase. Production timelines are transparent, and the business model is straightforward. Despite providing all requested documentation, including proof of business legitimacy, supplier invoices, and full transparency on operations, there has been no progress.

This delay is not just inconvenient, it directly impacts my ability to operate. Holding funds for this long without clear reasoning or timely support puts real strain on a growing business and delays fulfilment for paying customers.

At this point, I am seriously questioning the reliability of Mollie as a payment provider. If you are a small business that depends on consistent cash flow, I would strongly reconsider using their services.

I hope Mollie resolves this quickly, but as it stands, the experience has been extremely disappointing.

We have been using Mollie as a payment provider for our company (Hostragons Global Limited), but our experience has become extremely frustrating and concerning.

Our account has been under review since September/October 2025, and as of today, it has been over 6 months with:

Payments disabled
Payouts blocked
Funds still withheld
No clear explanation
No timeline
No actionable response

We have contacted support, complaints, and risk departments multiple times. Every response is the same:
“Your account is under review, please wait.”

We fully understand compliance requirements (AML/KYC), but keeping a business account suspended for months without transparency or resolution is unacceptable.

Even worse:

No specific issue has ever been communicated
No additional documents were requested
No final decision has been made

At this point, even a rejection would be better than being left in limbo indefinitely.

We have already switched to other providers like Stripe and Paddle without any issues, which makes this situation even more confusing.

⚠️ If you are considering Mollie for your business, be aware:
Your account can be frozen for months with no explanation, and your funds may remain inaccessible.

We are still waiting for:

A final decision
Or the release of our funds

This situation is causing real damage to our operations and trust.

We hope Mollie resolves this soon, but based on our experience so far, we cannot recommend them.

— Hostragons Global Limited

€12,000 held for 6 months — no chargebacks, no disputes, no explanation.
Mollie onboarded my business, completed full verification, and accepted my account without issue. Then, out of nowhere, they shut it down. No warning, no explanation.
I was told my balance of approximately €12,000 would be paid out — in six months. Six months to return my own money, despite zero chargebacks, zero fraud claims, zero disputes, and zero outstanding liabilities.
There is no justification for holding clean funds for half a year. I've also been locked out of the dashboard entirely — no access to my balance, transaction history, or financial records.
A formal complaint has been filed. If unresolved, I will be escalating to Kifid and De Nederlandsche Bank.
If you're considering Mollie: they'll onboard you, verify you, take your payments — then pull the rug with no warning. When that happens, you get no access, no transparency, and no timeline.

Problem solved!
Thanks Sofia!

Really thrustworthy and stable partner in handling safe customer payments.

Cyrille and Molly have been superb handling our account. Getting us setup, showing us the options and just been all round really helpful. Mollie as a service is fantastic and the rates are super competetive. Thakns team Mollie!! James @ We Do Workwear

Context: I used Qonto payment links (powered by Mollie) to receive a credit card payment of €918 on January 6th.

What followed has been extremely frustrating and frankly unacceptable.

First, the transaction was subject to a 44 business days payout delay, which in reality translates to around 60+ days, something that was never clearly explained upfront. Then, without proper notice, my payouts were suddenly suspended by their Risk department.

For weeks, I received no clear answers, no timeline, and no way to resolve the situation. Communication has been vague, slow, and unhelpful.

Now, as of April 2nd, Mollie claims that my “account is unlocked”, yet:

I never received any explanation or proper reply from the Risk department
The payout is still not available and has been delayed again until next week

So effectively, my funds have been blocked for months with zero transparency.

As a startup, this creates real cash flow issues and is simply not acceptable.

On top of that, customer support has been extremely poor:

Chat was unavailable even during working hours
Phone support quality was terrible when I finally reached someone

This has been the worst experience I’ve had with a payment provider. I would strongly recommend using alternatives like Stripe instead.

I strongly advise other businesses to think twice before relying on Mollie for critical payments.

Keep racking up bills for terminals that I'm not using and are impossible to disable.

Sometimes you get one of those emails and you respond to it, and a really great collaboration comes out of it. In this case, that happened with Jimi Mertens from Mollie. We had extensive conversations about my products and he gave me amazing advice on them.

Went smooth apart from connecting our bank with our ERP. Took a verification which postponed our website shop launch.

Sofia really helped me with the finalization of my onboarding. My account was stuck in a loop due to a bug. My account was finalized within a couple of hours.

I had a very frustrating experience with Mollie that seriously impacted my business.

I joined in November with the expectation that payouts would take around 5 business days, as stated during onboarding. Instead, my first payouts took several weeks, already creating unnecessary pressure on my operations.

Shortly after, a chargeback was filed just a few days after a customer placed an order, before the order process could realistically be completed. Rather than receiving support or a clear explanation, my payouts were delayed even further.

Eventually, more than €5,000–€6,000 of my company’s funds were held in my account. In December, I was informed that my account would be terminated under their internal policies.

The most concerning part is that several months have now passed, and these funds are still being withheld with no clear resolution or timeline and login in to their website is impossible, looks like the money disappear.

I sent an email over a week ago and have been trying multiple times to get in contact, but I am being completely ignored as if I am not even a customer.

As a small business, this situation has had a serious impact. I had to personally cover operational costs to keep things running, which created significant financial strain.

At this point, the lack of transparency, delayed payouts, and complete absence of communication is unacceptable.

I strongly urge other business owners to be cautious before using this platform.

I started my e-commerce of my web site
Mollie is faster than other competitors to login and there is a faster email service to help you.
also their web site is easier and userfriendly.

EDIT: After I wrote this review, they finally decided to held my money for 3 more months, so a total of 6 months! And they have terminated my account. Thanks a lot !

ORIGINAL MESSAGE: I wanted to give a chance to their company.

But without any notice, they held the payments of my clients for 3 months, while my company is a basic compliant agency.

The customer support then proceeded to answer me with copied/pasted answers.

I've been working with Mollie as payment solution for my eCommerce business since 2015. Very satisfied.

Great customer service. Very fast can find to best solution to solve customer problems

We requested an increase to the SEPA mandate’s maximum amount. After submitting the required documents, it took a month for the request to be approved. Fortunately, Erik was our contact person and ensured a swift follow‑up