Dear Sir or Madam, I accidentally made a payment to your company with the wrong payment description and subsequently contacted your support team. I was immediately informed by your representat... See more
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See what reviewers are saying
Mollie makes setting up an payment channel for your business incredibly easy (as a minor!! Normally bank providers are a little racist to minors 😊). I got helped by a nice guy called Pedro and he lit... See more
Company replied
Mollie is the best payment provider I’ve used. I’ve tried many different payment solutions, but after switching to Mollie, I finally found one that just works. The setup is smooth, the interface... See more
Company replied
I am trying to set up the account for weeks now. because of their onboarding system they need to review documents which i provided to them clearly. Everything was set up until i get a message that my... See more
Company replied
Company details
Written by the company
Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre. Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
Contact info
Keizersgracht 126, 1015 CW, Amsterdam, Netherlands
- info+trustpilot@mollie.com
- mollie.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Solution
In the beginning, the communication wasn't very clear. We were told that if they had the ID of the person responsible at our institution, it would be fine. We provided this, and then it turned out that the names on our bank accounts didn't match the name of our main institution. This took about two weeks, and it still wasn't resolved. On June 1st, I contacted your employee Sam. With him, I immediately had the feeling that everything would work out. And indeed, a top guy. He helped us out very well, and a few hours later, everything was working. All praise to Sam!
June 1, 2026
Reply from Mollie
Good morning,
Please accept our apologies for the rocky start and the confusion surrounding your account setup. We know that two weeks is too long, and we are sorry for the frustration this caused.
We are thrilled that Sam was able to step in, turn things around quickly, and get everything working for you in just a few hours. We will make sure he gets all the praise he deserves!
Thank you for your patience and welcome to Mollie!
Paul
Fast Effective Professional
Mollie Just resolved a ticket extremely fast and professionally. This is what the standard for service needs to be for all platforms!
June 1, 2026
Reply from Mollie
Good afternoon,
Wow, thank you! "Fast, effective, and professional" is exactly the standard we strive for, so we are thrilled to hear we hit the mark.
We will share your compliments with the team. Thank you for your trust in Mollie!
Wishing you a pleasant afternoon,
Marie
I found the solution in seconds.
June 1, 2026
Reply from Mollie
Godo afternoon Sertan,
That is exactly what we like to hear! We are thrilled to know you found the solution in a matter of seconds. Keeping things quick and simple for you is always our goal.
Thank you for your trust in Mollie!
Wishing you a pleasant week,
Marie
Great support
We set up an online shop and hat some difficulties with onboarding. Everything could be solved in no time thanks to Erik from the support team.
May 27, 2026
Reply from Mollie
Good morning Micha,
Congrats on setting up your shop! We are glad Erik solved those onboarding difficulties quickly for you.
We will pass your thanks along to Erik. Good luck with your business and thank you for choosing Mollie!
Wishing you a pleasant day,
Marie
Useless support, unresponsive risk
We are a fashion brand that has used Mollie for both online and offline transactions. Their Risk department hasn't responded to any emails since April 2026 and its end of May 2026 as of writing this email.
We bought a pin terminal on 26 February 2026 and did not receive an invoice for it. It took us over 1 month of chasing on a weekly basis to receive a useless reply that they are working on it. Well it took over a month to issue an invoice.
Secondly, we had an pop up event where we sold some samples in a mall using the pin terminal. A few days later our account got locked for risk assessment, although we had already completed our risk assessment beforehand. I emailed immediately with support as we had another event very soon. Support basically said they couldnt help and it will take 45 days. We had to get another pin terminal on the same day to process the payments.
Well after 45 days with weekly emails, the account got terminated without any response from Risk in the meantime. As someone who has worked at a financial risk department in the past, this is absolutely unusual.
We have emailed complaints@mollie, but they basically just said the same as support. Now we're stuck with a useless pin terminal too.
May 29, 2026
Unprompted review
Reply from Mollie
Hello Guang,
We are sorry to hear that your experience with our services was not satisfactory.
In order to better understand your situation and to be able to respond to you in the most appropriate way possible, we will request your contact details via the Trustpilot platform.
Best regards,
Sam
Knowledgable & Efficient
I've been struggling with same issue for 2 days and finally got through a human support - DAISY. It took her minutes to fix my issue, where there's technical problem and apparently while waiting for the fix, there's a workaround which me as a business owner would not ever know as I am not intergrating their API. Thanks Daisy!
May 28, 2026
Reply from Mollie
Good morning Judy,
Thank you so much! We are so glad Daisy stepped in and quickly shared that workaround to get things sorted for you. As a business owner, you shouldn't have to worry about API tech issues!
We will absolutely pass your thanks along to Daisy.
Thanks for choosing Mollie!
Marie
I unable connect bank account but i…
I unable connect bank account but i face problem and i chat with Erik and they help me to connect bank successful. Thanks Erik
May 26, 2026
Reply from Mollie
Dear Imran,
We are happy to hear Erik helped you to connect your bank account.
Thank you for sharing your experience with us, and for the 5 stars!
Kind regards,
Mark
Sofia was of great help
Sofia was of great help, with a lot of personal attention. Thanks Sofia!
May 13, 2026
Reply from Mollie
Hi Sofia,
Thank you so much! We are thrilled to hear that Sofia gave you such great help and personal attention.
We will make sure to pass your thanks directly to her, she will be super happy to hear it. Thanks for choosing Mollie!
Wishing you a pleasant day,
Marie
Saved my Mollie integration in record time
I had a Mollie integration issue that had me stuck — checkout wasn't working properly and I'd already spent hours on it. Reached out to Remi and the difference was night and day. Quick reply, clearly knew Mollie inside out, and walked me through what was actually going wrong in plain language. Issue fixed, and on top of that he flagged a couple of things I should keep an eye on so I don't hit the same problem again. Genuinely above and beyond. Great support by Remi and highly recommend.
May 27, 2026
Reply from Mollie
Good afternoon,
Thank you very much for taking the time to share this 5-star review with us!
We are happy to hear that Remi was able to help you with your integration issue in such a great way. We will definitely share this with him!
Kind regards,
Mark
Good communication
Good communication, great service!
We've been using Mollie for years now and have been totally satisfied with their services.
May 27, 2026
Unprompted review
Reply from Mollie
Hi Yorick,
Thank you so much! We are thrilled to hear that you've been totally satisfied with our communication and service over the years.
Having you as a long-term partner means the world to us. Thanks for choosing Mollie!
Best regards,
Marie
Simple and respectful experience
Simple and respectful experience. KYC is a necessary procedure, but people do not have to be treated like criminals in the process. Mollie treated me pleasantly and with respect which was appreciated. Other fintech giants let me feeling, unimportant and kept providing the same tired copy paste responses even though they knew it didn't address the situation. Thank you Mollie.
edit - unfortunately after verifying my bank account after sending them money. The deemed my business a risk for some unexplained reason. Oh well, my business will be taken elsewhere I guess. Sorry Mollie, you were mistaken on this one.
May 25, 2026
Reply from Mollie
Good morning Mark,
Thank you so much for this review. We completely agree, KYC is necessary, but it should always be handled with respect and human care, not generic copy-paste templates.
We are incredibly glad we could provide that simple, pleasant experience for you. Thank you for choosing Mollie and for your trust in us!
Wishing you a pleasant day,
Marie
Complete answers
They (Sofia) answered me in a complete and understandable way, regarding the issue I had
May 22, 2026
Reply from Mollie
Good morning Fabio,
Thank you for the great feedback! We are so glad to hear that Sofia answered your question in a complete and understandable way.
We will make sure to pass your kind words along to her. Thanks for choosing Mollie!
Wishing you a pleasant day,
Louis
Very good experience with the customer service
I had a very good experience with the customer service at Mollie. Melany help me a lot with my online payments link that wasn't working for quite some time. We resolved the problem quite fast! Super happy with the service. Thanks again Melany!
May 22, 2026
Reply from Mollie
Hi,
That is wonderful to hear! There is nothing more frustrating than a payment link that isn't pulling its weight, so we are thrilled that Melany jumped in and got it sorted out for you so quickly.
Thank you for this lovely review, I’ll make sure Melany gets a well-deserved shoutout for this!
Have a fantastic weekend ahead.
Best regards,
Sam
top service!
May 22, 2026
Reply from Mollie
Good afternoon!
Thank you for this nice boost on Friday afternoon! Great to hear that you like our service.
Thank you for the five stars and have a fantastic weekend ahead!
Best regards,
Sam
Slow and not transparant
May 11, 2026
Reply from Mollie
Good afternoon Morris
We are sorry to hear that you have experienced our services as slow and not transparent. This is certainly not the standard we aim for.
In order to address this we will reach out to you.
Kind regards,
Ludo
We had an issue with the payments
We had an issue with the payments, when I connected with Mollies Help desk it was solved quickly and very professionaly
May 22, 2026
Reply from Mollie
Hi
We appreciate you taking the time to share this! Technical hiccups are never ideal, but we're glad our helpdesk team jumped on it quickly to get everything running smoothly for you.
Thank you for the five stars, and have a wonderful weekend ahead!
Best regards,
Sam
Very quick and good aswer from Pedro at…
Very quick and good aswer from Pedro at Support. I wish there wre more Pedro´s!
May 21, 2026
Reply from Mollie
Good morning,
Thank you so much! We love your comment, we wish there were more Pedros too! It's great to hear he gave you such a quick and helpful answer.
We’ll definitely pass your nice words along to him. Thanks for choosing Mollie!
Best regards,
Marie
I recently reached out to Mollie for…
I recently reached out to Mollie for the first time with several questions regarding a project I'm working on. Erik from the support team responded promptly and provided an incredibly detailed and well-structured explanation that covered everything I needed to know. It's rare to receive this level of support on a first contact. Very impressed and looking forward to working with Mollie!
May 21, 2026
Unprompted review
Reply from Mollie
Hi Dalila,
Thank you for the 5 stars and for sharing your experience!
We always aim to provide clear and prompt support, especially when you are just getting started. It is fantastic to hear that Erik delivered exactly that and left such a good impression. We will make sure to share your compliments with him.
Best of luck with your project, and we look forward to working together!
Kind regards,
Levi
Erik from the Support team was extremely helpful
Hi just wanted to give a five star rating to the Mollie support team. Erik amazing. He was able to answer my questions and he was honest and he tried his very best in assisting me and most importantly my concern was resolved. Thank you so much to Mollie, Erik and the Support team really recommend this payment processor!
May 21, 2026
Reply from Mollie
Hi Abraham Joel,
Hearing feedback like this absolutely makes our day! Thank you so much for sharing your experience and for recommending Mollie.
Honesty and going the extra mile to get things resolved is exactly what we aim for, so it's fantastic to know that Erik hit the mark for you. I will make sure he gets a copy of your kind words right away.
Wishing you all the best with your business, and have a wonderful day ahead!
Best regards,
Sam
If our idea moves forward with Mollie
If our idea moves forward with Mollie, it’s thanks to Pedro. He provided great support throughout our Mollie onboarding, taking the time to clearly explain the pricing structure and answer all the questions we’ve had so far.
May 21, 2026
Reply from Mollie
Hi Micael,
Thank you for the wonderful feedback and the 5 stars!
We are so glad to hear that Pedro provided you with such great support during your onboarding process. We will definitely share your amazing compliments with him. Thank you for choosing Mollie, and we are incredibly excited to see your idea come to life!
Kind regards,
Levi
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