Morguard Building Surveyors Reviews 

320
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for their exceptional professionalism, outstanding helpfulness, and consistently friendly attitude displayed throughout the entire property survey process. Individuals seeking guidance note that the staff goes above and beyond to ensure smooth interactions and reliable support. Reviewers consistently highlight the remarkably prompt communication, efficient scheduling, and incredibly detailed surveys that provide clear insights and thorough property assessments. Many people also deeply appreciate the supportive phone calls conducted both before and after inspections, which help discuss findings and address specific concerns. Consumers feel fully informed and confident moving forward thanks to these clear explanations and prompt document deliveries.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Customers consistently note positive experiences with service, highlighting thorough and professional house... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication, helpful... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication, quick support, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers. Rosanna was very proactive in arranging the survey at the next available day. I had... See more

Company replied

Rated 5 out of 5 stars

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach. Most other surveyors I checked... See more

Company replied

Rated 5 out of 5 stars

We engaged the Morguard team for a Level 3 survey and were really impressed with the diligence and knowledge that they brought to the work. Gianni was extremely professional and lovely to work with an... See more

Company replied


Company details

  1. Building Inspector
  2. also in
  3. Chartered Surveyor
  4. Home Inspector
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(320)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great communication, quick turnaround, and very clear documentation made working with Morguard a seamless experience. I highly recommend this company to anyone purchasing a property. They went out of their way to check every nook and cranny of the building (including the roof!!) and gave a clear account of the state of the property, including suggested replacement costs.

November 10, 2024
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Reply from Morguard Building Surveyors

Thank you Claudia - we appreciate your feedback and it was a pleasure working with you. All the very best for the future. Rosanna, Ed and the MBS Team.

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Rated 5 out of 5 stars

Excellent Service and Thorough Property Survey – Highly Recommended!

I had a great experience with Morguard Building Surveyors. From start to finish, their communication was excellent, and they kept me informed every step of the way. The quality of the report they provided was thorough and detailed, giving me complete confidence in the property I was looking at. Highly recommend their services to anyone needing a professional and reliable surveyor.

February 2, 2025
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Reply from Morguard Building Surveyors

Thank you so much for taking the time to leave us this great review. We really appreciate it. We are so glad you were happy with our service. All the very best for the future - Rosanna, Simon and the MBS Team.

Rated 5 out of 5 stars

Rosanna and Ed Are Brilliant

Rosanna and Ed have been absolutely fantastic! Morguard were recommended to me by a friend who also used them and I am so glad I did too. I have dealt with Ed twice over the last few months and his reports have probably saved me 10's of thousands of pounds. Super nice guy and very easy to work with.

February 4, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Mark - we truly appreciate you taking the time to share your experience with us here. Hopefully it will help others make the right decision too. It was a pleasure working with you and we wish you all the very best. Rosanna, Ed and the MBS Team.

Rated 5 out of 5 stars

Best in class

I requested a level 3 survey done at relatively short notice and Rosanna managed to sort something out that same week. Extremely impressed by how professional and informative the team was and the level of details and information I received from the surveyor (Tom) who provided me with a very detailed report and recommendations that proved invaluable. Very competitive in term of price too. I would have no hesitation using this company again. Thank you!

January 16, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much for taking the time to share your experience here with us. We really appreciate. We wish you all the very best. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Great service - above and beyond.

Responsive, accommodating and thorough in their analysis and reporting.

January 24, 2025
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Reply from Morguard Building Surveyors

Thank you Feroze - we really appreciate you leaving us a review. We wish you all the best. Ed, Rosanna and the MBS Team.

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Rated 5 out of 5 stars

straight forward people who do what they say they will.

Morguard were recommended to me and I could not have had a better recommendation. Excellent communication,prompt and swift replies to any question or concern I had. Lovely straight forward people to deal with who do exactly what they say they will.
Chuffed to bits with this company. Thanks!

January 25, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Jules - we really appreciate you taking the time to leave us a review. So pleased you were happy with our service - it was an absolute pleasure working with you.
Jack and the MBS Team wish you all the very best.

Rated 5 out of 5 stars

Excellent surveyor and professional service

I went through a lot of reviews and quotes with different service providers for our home purchase and since this was our first home purchase, we wanted to get an L3 survey done to reassure ourselves. I was skeptical of the all 5* ratings for Morguard but I am really happy to be proved wrong. The surveyor provided to us 'Éd'was excellent, thorough and more than exceeded our expectations. The timeline was given to us prior to booking and it was met to the tee. The survey report looked very intimidating at first with over 150 pages, but it was easy to read and understandable. Ed was available over phone calls to clarify any questions we had and also went beyond to give suggestions based on his experience.

January 8, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Hi Nitin - thank you for your honesty in this review. I do understand that some things can look too good to be true but I am so pleased we proved that theory wrong. It was a pleasure working with you and we wish you all the very best for the future.
Ed and the MBS Team.

Rated 5 out of 5 stars

Very detailed survey report

The report we received was very detailed and accurate.

January 6, 2025
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Reply from Morguard Building Surveyors

Thank you Matteo - every review counts. We wish you all the best with the purchase.
Tom and the MBS Team.

Rated 5 out of 5 stars

Great experience working with them.

Great experience working with them.
They were very flexible with us and went far and beyond to accommodate our needs. Rosanna was very kind and easy to work with.
The report was very detailed and useful. What sets them apart is that they include an estimate of what it would cost to repair each issue they find.
Great work!

January 7, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Hi Nahuel - thank you for the review. I am glad you were pleased with our service. James and the MBS Team wish you all the very best with your purchase.

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Rated 5 out of 5 stars

Thank you!

Giovanni and Rosanna from the Morguard team were extremely helpful and we can’t recommend them enough! It was quick and easy to arrange the survey and the report was received promptly after. Giovanni was very thorough in his assessments and also called us before and after the survey to discuss any specific points of interest

December 13, 2024
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Reply from Morguard Building Surveyors

Thank you so much for the lovely review Georgia - we really appreciate it. So pleased you were happy with our service. We wish you all the very best in the future.
Gianni and the MBS Team.

Rated 5 out of 5 stars

Went the extra mile and couldn't have…

Went the extra mile and couldn't have asked for more. Took the time and trouble to answer all my questions, would highly recommend.

October 11, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Hi Toby - thank you for taking the time to leave us a review. We really appreciate it.
We wish you all the best for the future.
Gianni and the MBS Team.

Rated 5 out of 5 stars

Absolutely faultless

Absolutely faultless. Requested a Level 3 survey for a Victorian property we are purchasing and received a very thorough report. Also, had an issue with accessing the loft to conduct an inspection - surveyors came back free of charge to complete this once we sorted access.Have recommended Morguard to a few other people, all of which have echoed these sentiments of professionalism.

January 27, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Wow - thank you so much for this glowing review Harry. We really do love hearing about your experiences with us so thank you for sharing.
We wish you and Megan all the very best.
Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Amazing service. We would definitely recommend.

We dis level 3 survey as the house we wanted to purchase needed a lot of work. The team was very professional and informative. The communication great and all questions answered the same day (thank you Rosanna). Surveyor (James) did amazing job and provided a very detailed 60 pages long but very clear report with photos, recommendations. He found so many things we would otherwise missed. The price of the survey was very competitive too. I would definitely recommend their service. Note: they are not structural engineers. They won't check behind walls and under floorboards. This is clearly stated in their T&Cs

January 9, 2025
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Reply from Morguard Building Surveyors

Thank you for this detailed review Slawek - we really appreciate it. It was a pleasure working with you and we wish you all the very best for the future.
James and the MBS Team.

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Rated 5 out of 5 stars

The best surveyor hands down.

Quick turnaround, very very detailed survey (we had done a previous survey with another company elsewhere and this is leagues above other companies). Loads of photos and detail, Morguard clearly take pride in their work. Truly the most professional service.

January 14, 2025
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Reply from Morguard Building Surveyors

Thank you for sharing your experience with us Mark - and your honesty. We really appreciate it. We wish you all the very best for the future.
Gianni and the MBS Team.

Rated 5 out of 5 stars

Efficient, value for money

Morguard were great - Rosanna was super quick to reply over email and got our survey booked in quickly and efficiently. I had a pre and post survey call from the surveyor as promised and received the report on time. It’s very thorough and easy to read. Would recommend and use their services again.

January 14, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us a review. We really appreciate it.
We wish you all the very best for the future.
Rosanna and the MBS Team.

Rated 5 out of 5 stars

level 3 survey

good communication throughout and a detailed report

January 14, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Sam - we really appreciate the review. All the very best, The MBS Team

Rated 5 out of 5 stars

Super helpful and responsive.

Gianni and Rosanna could not have been more friendly and helpful and we would recommend them to anyone.

January 8, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for the review - we really appreciate it.
We wish you all the very best for the future.
The MBS Team

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Rated 5 out of 5 stars

Comprehensive and detailed surveyors

I am a first time buyer and I was recommended Morguard by my sister in law who used them to do a survey in the last 12 months themselves.

From the start I found Morguard had great communication, organised and generally helpful to meet our requirements. We decided to opt for a L3 survey due to the age and condition of the property.

I had a pre-survey conversation with the surveyor to discuss what I was interested in and concerns I had. That was all taken on board and had a brief post-survey conversation just to cover the headline points. This was also insightful and useful.

The survey report itself was issued within the time period as advertised and it was hugely comprehensive and detailed across everything. It was enormously helpful for us to consider the aspects of the property that had issues and ultimately the report identified a couple of significant problems that we had not seen nor knew the severity of, so much so that we decided to withdraw our offer.

I would recommend and use Morguard again to conduct another house survey in the future.

December 29, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave this detailed and valuable review for us Christian.
Tom and the MBS Team are so pleased we were able to help you and look forward to helping you and more members of your family in the future.
All the very best,
Tom and the MBS Team.

Rated 5 out of 5 stars

Excellent Service & Worth Every Penny

We used Morguard to survey an old Victorian property in London. Their service was excellent and all responses were timely and of the highest quality.

The report that was produced was also very thorough and the advice they gave was very helpful. I could grasp their willingness to deliver the best service, with helpful and transparent calls both before and after the survey.

I would definitely recommend them to any friends looking for a survey.

Thanks again to the team.

December 13, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Sebastian - we really appreciate you taking the time to leave us this great feedback. We are so glad to have been of assistance and wish you all the very best for the future.
Best wishes from Gianni and the MBS Team.

Rated 5 out of 5 stars

Timely, professional and thorough surveys

We appointed Morguard to undertake 2 property surveys because of its strong reviews on TrustPilot and its proximity to London. The initial response and subsequent survey were timely, professional and thorough. Queries were also responded to in a timely manner. Price for surveys was also competitive. We would definitely use Morguard again.

December 22, 2024
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Reply from Morguard Building Surveyors

Thank you Harpal - really appreciate you taking the time to leave us this great review. Ed and the MBS team wish you and your daughters all the very best with your purchases.

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