Morguard Building Surveyors Reviews 

320
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for their exceptional professionalism, outstanding helpfulness, and consistently friendly attitude displayed throughout the entire property survey process. Individuals seeking guidance note that the staff goes above and beyond to ensure smooth interactions and reliable support. Reviewers consistently highlight the remarkably prompt communication, efficient scheduling, and incredibly detailed surveys that provide clear insights and thorough property assessments. Many people also deeply appreciate the supportive phone calls conducted both before and after inspections, which help discuss findings and address specific concerns. Consumers feel fully informed and confident moving forward thanks to these clear explanations and prompt document deliveries.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Customers consistently note positive experiences with service, highlighting thorough and professional house... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication, helpful... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication, quick support, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers. Rosanna was very proactive in arranging the survey at the next available day. I had... See more

Company replied

Rated 5 out of 5 stars

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach. Most other surveyors I checked... See more

Company replied

Rated 5 out of 5 stars

We engaged the Morguard team for a Level 3 survey and were really impressed with the diligence and knowledge that they brought to the work. Gianni was extremely professional and lovely to work with an... See more

Company replied


Company details

  1. Building Inspector
  2. also in
  3. Chartered Surveyor
  4. Home Inspector
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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4.9

All reviews

(320)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy to recommend

With regards to the process, it is very smooth. Book an appointment, a few days prior to the survey, there is a call with the surveyor, and another call after the survey has been completed. The survey arrives within 5 working days and it is possible to have another call if needed.

I feel that the expertise of the surveyor was excellent. The report itself was thorough and raised many red flags to do with the property in question. I now have a much better idea as to what I am dealing with if I end up buying the house and what the purchase price should be in order for me to proceed.

I will use Morguard again and would recommend them without hesitation.

December 16, 2024
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Reply from Morguard Building Surveyors

Thank you for the invaluable and detailed feedback. Tom and the MBS team really appreciate it. We wish you all the best for the future.
Best wishes from Tom and the MBS Team.

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Rated 5 out of 5 stars

This is a Rolls Royce service!

I cannot recommend Gianni and the team at Morguard enough. Gianni really does go above and beyond, and is intrinsically motivated to do the best job possible for his clients. I am very grateful indeed for all of his considerate advice and support through a rather nerve-wracking process. He and the team carried out and put together a really comprehensive survey and report, all of which was explained before and after the survey, with generous support after that. Very many thanks to Gianni and the team!

December 21, 2024
Unprompted review
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Reply from Morguard Building Surveyors

What a fantastic review Siobhain - it made us all smile here at MBS. Thank you so much for taking the time to leave us this valuable feedback.
We wish you all the very best for the future.
Gianni and the MBS Team.

Rated 5 out of 5 stars

Highly recommend Kyrstal and the team at Morguard

An easy and positive experience of getting a level 3 survey done through Morguard. Krystal (a female surveyor?! -amazing!) was so so throrough to get every inch of the property assessed. The report was another-level detailed, I was very impressed! Also the booking process through Roassana was really considerate. Communication throughout was great.

Prior to going with Morguard I did a lot of research into finding a surveyor in the area, and I have found Mortguard to be trustworthy, caring, reliable, and rigoruous. What more could you ask for?!

Highly recommend.

November 28, 2024
Unprompted review
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Reply from Morguard Building Surveyors

What a wonderful 5* review Hannah - thank you so much for taking the time to leave us such valuable feedback. Krystal and the MBS Team really do appreciate it.
All the very best for the future.
Best wishes from Krystal and the MBS Team.

Rated 5 out of 5 stars

Great communication, thorough report and friendly team.

Rosanna was very helpful answering all my queries as a first time buyer. Booking was smooth and communications top notch. Final survey report was very through and Ed did a great job of bringing attention to items i had missed on my 2 viewings as well as a lot of insight; whilst talking through issues and potential remediation/recommendations for further investigation.

Highly recommend!

Additionally they were fair and competitive on pricing, having found them through a surveyor comparison site.

December 8, 2024
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Reply from Morguard Building Surveyors

Thank you for the detailed review Stephan - we really appreciate it.
We are so glad we were able to help you through this stressful time.
We wish you all the very best for the future.
Ed and the MBS Team.

Rated 5 out of 5 stars

Exceeded expectations as a first-time buyer

As a first-time buyer it was hard trying to decide on a surveyor for a level 3 survey after hearing about some experiences online. After looking up and comparing 20+ surveyors I landed on Morguard and another, due to a number of factors (ratings, turnaround of report, price and availability, extras), reaching out to both and finally going with Morguard, which I'm glad I did.
I was able to schedule a booking very close to time of instruction (may have been lucky), not only this but the report was delivered before the expected delivery date. On the day of the survey I was unable to receive any calls but called back the next day, which proved invaluable. Guy gave me a detailed walkthrough of what happened on the day, sharing some insight on neighbours and the vendor and highlighted all the current and potential issues of the building. All of this while keeping it simple and speaking to me how he wished his surveyor had when he bought his first property rather than just another client. A few days later I received the report, which was thorough and came with all the expected requirements stipulated by RICS.

To sum up, Morguard have exceeded expectations; they have been flexible, efficient, thorough and considerate. I was able to get a survey done within a very small timeframe, had a really thorough and honest post-survey call and most importantly a comprehensive report. I especially appreciated the call, as it left the impression that they're in your corner looking out for you. Overall I feel reassured knowing exactly what I'm buying, not a feeling one often gets in the property buying process.

December 12, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Matthew - we always strive to provide and exemplary service and your wonderful feedback is what makes it all worth while.
We really appreciate you taking the time to write this and we wish you all the very best for the future.
Guy and the MBS Team.

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Rated 5 out of 5 stars

Rosanna and Gianni were responsive to…

Rosanna and Gianni were responsive to all requests and went above and beyond to provide a detailed report on the property we wanted to purchase. We were able to negotiate down our purchase price due to the direct findings of the report and we have been left with a clear idea on what works are required to bring our new property up to modern standards. Really easy to communicate with and you won't go wrong selecting them as your surveyor.

November 26, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thanks Rocky - we really appreciate you taking the time to leave this great review.
We are so pleased we were able to help you during this stressful process.
We wish you all the very best,
Gianni and the MBS Team.

Rated 5 out of 5 stars

Highly recommended service!

Exceptional level of detail and a thorough evaluation done on our prospective property. The report was comprehensive but also easy to read and draw out the required actions for us as buyers and our legal representatives. Krystal was our surveyor and she was superb, talking me through the whole process and her findings. Highly recommended!

December 2, 2024
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Reply from Morguard Building Surveyors

Hi Owen - thank you for taking the time to leave us this wonderful review. We are so pleased we were able to make this process a little less stressful. We wish you all the very best with your purchase.
Krystal, Rosanna and the MBS Team.

Rated 5 out of 5 stars

For the second time I instructed…

For the second time I instructed Moreguard to carry out a survey for a house purchase. On each occasion the report was prepared by Guy Abbott.

Each report was excellent with detailed observations and comments, and at a reasonable cost. I cannot stress how good Moreguard are, Guy in particular.
I thoroughly recommend Moreguard.

December 9, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much for this wonderful feedback Alan - it has been a pleasure working with you on both occasions. We wish you all the very best and you know where we are should you need us again in the future.
Best wishes
Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent experience with Morguard

Excellent experience with Morguard, we were first time buyers and opted for a level 3 survey. Dealing with Rosanna was a delight and our surveyor Ed produced an incredibly thorough report, which helped us renegotiate the price and feel like we fully understood the property we were buying. He also made himself available on several occasions to provide further explanation and give us advice on possible issues we uncovered and that were outside the scope of the survey. We really couldn't have wished for a better service and would absolutely book them again in the future.

August 1, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much for the glowing review Jeremy - it was a pleasure working with you. We are so very glad we were able to make this whole process a little less stressful for you.
We wish you all the very best.
Ed, Rosanna and the MBS Team.

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Rated 5 out of 5 stars

Service received from Morguard was fantastic.

Service received from Morguard was excellent. Really can’t recommend them enough for any property survey you require.

Rosanna very knowledgeable and helpful throughout the process and extremely flexible as we were getting clarification on items which resulted in a couple of date changes for our survey.

Detail of report fantastic and our surveyor Simon again very knowledge , personable and helpful.

November 8, 2024
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Reply from Morguard Building Surveyors

Thank you for the review James - it was a pleasure working with you. We wish you all the very best with your purchase.
Best
Simon, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Great experience with Morguard - Level 3 survey

Great experience with Morguard. Gianni was brilliant and as he said, he takes a forensic approach with brought many things to our attention. Ours is a victorian terrace in London. As well as being thorough as was the survey report, he talked me through all of it very clearly highlighting solutions too. He talked me through it on a Saturday which felt above and beyond as we were trying to get this through as promptly as possible. Morguard are a bit pricier than others but I would definitely recommend for their service and detail and would use again. Thanks

August 23, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Dan - we appreciate the detailed review and it was a pleasure working with you. We look forward to working with you again soon. All the very best,
Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

My recent experience using Morguard…

My recent experience using Morguard Surveyors was a most pleasant and enjoyable one. I found them incredibly helpful, honest and professional. Gianni went over and above whilst carrying out the survey; he explained everything and nothing was too much trouble…
I spoke to Rosanna a few times - she organised the procedure in a thoroughly pleasant and efficient manner…
I would definitely recommend them to others…
Brigid

October 28, 2024
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Reply from Morguard Building Surveyors

Thank you Brigid - it was a pleasure working with you. We wish you all the very best for the future. You know where we are should you need us again. Best wishes, The MBS Team.

Rated 5 out of 5 stars

Very impressed by the service from Morguard

Very impressed by the service from Morguard. We actually had two surveys done by them and in both cases the level of detail was exactly what was needed. Both surveys were done by Gianni and his professionalism and expertise quickly convinced us that we picked the right company to do the survey. We appreciated the fact that we had a serious conversation with him both before and after the survey. This meant that we could make the surveyor aware of our concerns before the survey and discuss the survey report afterwards. In both cases we received a report of about 90 pages full of photographs which focused on all the visible and relevant aspects of the property. We also appreciated the smooth and professional way Rosanna managed the appointments and commercial arrangments. Full marks on all fronts!

October 29, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for the detailed feedback Dr - we really do appreciate it. It has been a pleasure working with you and wish you all the best with your purchase. The MBS Team.

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Rated 5 out of 5 stars

Absolutely top class experience with…

Absolutely top class experience with Morguard. Gianni from Morguard conducted a thorough Level 3 survey for a property purchase for me, and was very helpful, patient and friendly in running through his findings with me. Rosanna from Morguard was also a pleasure to deal with, very efficient, helpful and quick to respond to any questions. Would highly recommend Morguard.

October 31, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Dear Viraj - thank you for leaving us this great review. We really do appreciate it. We wish you all the best. The MBS Team.

Rated 5 out of 5 stars

Outstanding service and comprehensive survey

Outstanding service, from the very first contact with Rosanna, answering my queries through the survey process, and beyond. Could not recommend more highly. The survey itself is super detailed (opted for level 3), and provides excellent guidance for next steps. My uncle, a qualified surveyor himself, then visited the property with me to prioritise the work required, and confirmed that the survey is excellent quality, thorough and comprehensive. Definitely worth the investment.

October 21, 2024
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Reply from Morguard Building Surveyors

Grazie mille Lorenzo - it was a pleasure working with you. We wish you all the very best with the purchase. Best wishes from Ed (the surveyor) and the MBS Team.

Rated 5 out of 5 stars

Very good experience

I had very positive experience with Morguard surveyor Simon. I booked level 3 survey of a semi-detached house which we wanted to buy. The survey was done on time. Simon kindly and patiently explained me all the details, findings and limitations, answered all my questions. A couple of days later I received a well-structured detailed report with all necessary photos of good quality. The report also included the cost estimates of all remediation works which helped me a lot in price negotiations with the vendors.
Very positive experience, highly recommended surveyors.

June 11, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much for taking the time to leave us this great review Denis - we really appreciate it. All the very best with your purchase. The MBS Team.

Rated 5 out of 5 stars

Friendly and professional

We needed a level 3 survey for house we were looking to buy. And had a great experience with Morguard. From initial contact with Rosanna to the follow up call with the surveyor Guy. All very friendly, personal yet professional! I wouldn’t hesitate to recomend them to a friend!

October 7, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Hi Veronica - thank you for your feedback - we truly appreciate it. We wish you all the very best with your purchase and look forward to working with your friends in the future. The MBS Team.

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Rated 5 out of 5 stars

Good experience!

Rosanna was very responsive and answered my questions in great detail. Simon did the survey and gave a thorough report, with recommendations. Would recommend!

October 22, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Grazie Alessio - e stato un vero piacere. We wish you all the very best with your purchase. The MBS Team.

Rated 5 out of 5 stars

Quick and efficient service

I chose Morguard to carry out my Level 3 survey. Prompt communication from the moment I first made contact and price very reasonable. The survey was carried out very quickly as well.

October 8, 2024
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Reply from Morguard Building Surveyors

Hi Dina - thank you for leaving us a review. We really appreciate it. We wish you all the very best with your purchase. The MBS Team.

Rated 5 out of 5 stars

Helped us avoid a cash pit

Ed our Surveyor and Rosanna our contact were super helpful. We were purchasing a questionable property with obvious signs of repair. We were quoted by our estate agents builder a price to resolves the issues, however Ed unearthed a lot more problems than initially disclosed and shutdown the intial quote we got. Ed called us after survey and gave us clear a description of the problems which helped us understand the issues and helped aid our choice moving forward.

Ed and Rossana helped us dodged cash pit and we will definatley be coming back once find a new house

October 3, 2024
Unprompted review
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Reply from Morguard Building Surveyors

Hi Kishan - thank you for the feedback. So glad we could help. We look forward to working with you again soon. All the very best.
The MBS Team.

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