MRW España Reviews 

This is the awful company i have had experience in Spain,Madrid. they do not send item to the door, no text or sms or email. All I can see on tracking no one at home where was waited for the item whole week at home. From now on I always check the item which company they send from, if i see MRW or SEUR i do not order item. Horrible company in my life experience in Spain. no good customer service, they do not provide nothing good

Waited three days, in the house, they claimed that they tried to deliver but never did. I got a refund from the brand and they said that they would deliver prior to 12pm. At 3 pm I walked 30 minutes to MRW offices, the package hadn't even left their storage. The place was a mess with packages spilling onto the street. Absolutely unprofessional, dishonest. A scam.

I lost time, the brand lost a purchase and had to refund my money. Awful.

This has got to be the worst delivery company in Europe. On multiple occasions, they have said a package was delivered when it hasn't been.
Criminally bad.

As usual, if you have a problem with any large business then the responsibility and blame are always shifted in the direction of the client. I shipped a package that contained glass bottles to Switzerland at a significant cost of 70€. I informed them before sending it contained strong glass bottles and they were in a specific box that wrapped each bottle separately with reinforced cardboard. I was told it would be OK. Unfortunately, it arrived at the destination broke and had to be thrown away. To add insult to injury I was told that I should have reported it within 40 hours after it was received. I was actually on holiday and couldn't attend the office until I returned. This is a terrible service and I left the premises feeling that it was my fault and that they would not take any responsibility. Sadly I lost 150€ because of it. I'm self-employed and that is a big loss. I am disappointed in the way I was treated in front of the staff and customers who were also in their office.

Don’t buy products from companies that send the package with MRW Spain. It is a hoax of a company. They claim the address is wrong and force you to go to their office to pick it up.

Delivered late and the box was completely open and bashed in. I bought from el Corte Ingles which were no better, I told them how there package arrived, took a month to answer and just said sorry.

To decorate my new home, I ordered things from different vendors like IKEA, Beliani and KARE. The communication for shipping is way better than Kave. I placed orders around the same time and got deliveries already last week.

I placed an order on Aug 7 from Portugal.
The package arrived in Lisbon already on 11 Aug but today on 22 Aug they still have not tried to deliver.

The shipment email from Kave says and I quote "The delivery company won't advise you before the delivery slot, and will make two attempts before returning the order to its place of origin."

This has created great difficulty for me to arrange my time. I can see from MRW tracking link that they are already in Lisbon but have not tried to deliver for 10 days and they will not notify you when they expect to deliver.

I guess you are supposed to give up your whole life and work and just stay in home to wait for the delivery that may or may not arrive for who knows how long, so they won't be returned to the vendor.

Also I tried to talk to some agent on Kave website "decorative" chatbox. It's either not working or you can see available agent in the box but they never reply.

Update 1
After talking to Kave, finally the shipping company MRW called me today on 24th at 10:32am saying that they would deliver within one hour around 11:30 hoping I would be home. So I rushed home from office and from an important business meeting and of course no one showed up. At 12:00 I called them. A different employee answered and said "Oh our boss decided to change the route so your furniture would be delivered in the afternoon after 2PM and we will notify you 30 mins in advance. Didn't my colleague call you to notify you". "NOOOOooooo otherwise why would I call you now?"
So I went back to the work. At 13:50, I received an email from MRW saying since I was absent from home, they could not deliver. Seriously how about after 2PM and notifying me 30 mins before??? I immediately called the service centre almost losing my temper asking for their "complaint book". Finally, the employee said he would work on it right away and all was fixed bit later. I only have two questions
1. Is my time less valuable than that of the shipping company MRW?
2. to KAVE, can you see the score of the shipping company you choose (type "mrw.es" in trustpilot)??? 1.2!!!

Complete joke of a company. Seriously, how do these package delivery companies in Spain stay in business. They are all insanely incompetent.

Ordered something online on 1 August 2023. They first show tracking information on 7 August. On 9 August they claim they tried to deliver which is a lie because I was at the flat the entire day and the city location is not even correct. Also never received any sort of email/text/call for the attempted delivery but rather found out about the "attempted delivery" by contacting the seller.

Now it is 21 August and I've heard nothing about the package. The seller knows nothing and tells me I'll hear something from the package company?!

It's August so my guess is they probably just went on vacation and left all the packages in the shop until they decide to return in a few weeks.

In the meantime, I click the "customer service" button on their website and it leads to their TWITTER PAGE?! This can't be serious.

Somebody please shut down these incompetent package delivery companies. Seriously it is a complete joke ordering anything online in Spain.

Same experience that others have reported. I was expecting next day delivery and got an email to confirm this, I waited at my address all day, then another email was sent saying that the address was incorrect….
Appalling service and there is no way of contacting anyone, they don’t answer the phone number that is provided in their emails, absolute waste of time and very frustrating.

I am not in the least surprised to see the appalling reviews on here about MRW. Here's my experience. I had an aircon unit that needed to go back to the manufacturer to be fixed and returned. On both pick up and return both delivery drivers refused to come up in the lift to the third floor but waited outside in the street. I'm 71 and have a bad back. For pick up, I wheeled the machine into the lift and outside through the complex grounds and the pick up the guy actually came in and carried it down a couple of flights of steps to the van -just as well because I would have been unable to. On return I had the same "I'm in the street" routine and a refusal to bring it into the complex and into the lift- it was actually a replacement, so boxed and packaged. Any sensible courier would have a trolley in the van for heavy items like aircon units, washing machines etc, but not MRW, who expect their staff to physically carry such items themselves. The return drop courier came to the street entrance without steps inside and insisted I come and help carry the unit which I did, or he wouldn't deliver. We carried it to the lift and I manhandled it from there. The guy was overweight and in worse physical shape than me by the look of him and he complained that they only normally carried small parcels. This was nonsense because the aircon unnit was manufactured by a international brand and there was clearly an ongoing contract - I will be contacting them and drawing their attention to this review. The issues about physical pick up and return aside it was abundantly clear that MRW are unable to communicate properly with clients. For pick up I was given a date and approximate time and the courier rang my mobile when he arrived, and that worked. For the return delivery I just got a no reply email (typical of Spanish businesses) with a date - no indication of morning afternoon or evening. Predictably, I was not at home when they rang my bell, because next thing I know is that I get an email to say that they had been unable to deliver - no attempt had been made to ring my mobile. I then sent an email to the general MRW address pointing out how stupid it was not to have given an approximate time for delivery and not to have rung my mobile. MRW did not reply to my email, but the next day my mobile rang and the return delivery guy was in the street insisting I come out and help carry the boxed replacement unit weighing I guess about 40kg - at 71 with a bad back I could have done without that. In conclusion I would say that this is an unhelpful carrier with next to no customer service, and I would never use them or advise others to - if I could give half of one star I would - very poor service

Same issue as many people have indicated here already. No delivered because "adress incorrect" funny cause it was A double Decathlon order and decathlon delivered their parcel within 48 hours correctlebased on the same address. Than when contacting their services, cause they dont(!) they ask can we deliver tomorrow moerning in the morning. I answer the email with yes and wait half a day.. no delivery. When I wirte them about it they respond with an attitude I didn't answer their email.IN THE SAME EMAIL CHAIN I REPLIED TO THEM... when I send the reponse with screenshot the excuse is: we didn t get the email. Yeah like anyone believes your barrage of lies and promises anymore. Title for worst delivery service worldwide goes to MRW, hands down.

worst courier company I have ever encountered for the last 3 days they say will deliver today but nobody comes. Please never use such a courier. No customer support or anything.

The most obtuse company I have ever dealt with. So void of common sense. So incapable of doing the bare minimum to deliver a package.

Worst delivery service ever. They would never deliver your package on time! Changing the date of delivery without any notice. Not possible to communicate with support. The worst experience ever!

Worst courier service i have ecer experienced... I cant even imagine how is it possible this company is still running. Totally mess. Zero contact with customer service - i bet they dont event have it. Courier was too lazy to brought me my package so he noticed the adress was wrong - it was outside of the city. Now package is lost.

Had to pick up my parcel in the office as driver couldn't find the address.
The box looks like it's been stamped on repeatedly

Did not txt or phone to say 1 pm delivery time ..So we was not at home !! Then 2 phone calls one to say collect from Benidorm office another call to say will deliver at 6 pm again . Did not deliver to house at 6 pm to go to the office they said come back at 7.30 pm .. They then delivers at home at 7 pm .. Mickey Mouse company and staff are the worst people at the Benidorm office

Everything is wrong as usual. They will tell you that they had some doubts about your home address, and when you ask them why they did not call me to verify, since you have my number - then silence, no reaction.

Horrible como (no) reparten, y horrible la experiencia en atención al cliente si les escribes por Twitter o Instagram. Como al repartidor no le apetecia ir hasta mi casa, puso incidencia de dirección erronea, que se solucionó por su cuenta al dia siguiente, en fin...Penosos

The idiot driver could not find the address, according to the tracking info. He did call, to his defense —hence 3 stars — but I could not answer.

Amazon delivers to my address, CTT delivers to my address, Vodafone delivers —everyone does except MRW, of course. Apparently, they don't know even how to use Google Maps.