MRW España Reviews 

7,192
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

COMPLETELY USELESS AND A SCAM! DIES NOT DELIVER, DOES NOR SEND LOCATION DETAILS FOR PICK UO, DOES NOT ANSWER PHONES! USELESS SCAMMERS!

Rated 1 out of 5 stars

Absolute reverse sevice. The courrier so busy, and so unmotivated, that you need to somehow catch him during his routine to just recieve you parcel. Or he can just send it back, cause he just don't wa... See more

Rated 1 out of 5 stars

Actualmente MRW es un completo desastre. Paquetes que no llegan y se pasan dias y dias "En Transito". Llamas y no saben donde esta el envio ni cuando te lo entregaran.... en fin. Empresa de transpor... See more

Rated 1 out of 5 stars

Yet another "cannot find the address" by mrw, even after pinging my location, the so-called driver went flying past the hamlet where I live without even slowing down. Called customer service a few tim... See more

1.1

Bad

TrustScore 1 out of 5

7K reviews

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1.1

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(7,192)

1,110 reviews in the last 12 months

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Rated 4 out of 5 stars

Great value, brilliant service

Ok, administration was a little sketchy but the service was fast, efficient and great value. We had a parcel collected from Salamanca and had it delivered to Estepona (1400kms and 16-hour round trip) within two days and less than €20, brilliant, very pleased.

April 19, 2023
Unprompted review
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Rated 1 out of 5 stars

Terrible delivery company

Waiting on a parcel they sent me a message saying they were delivering I was on holiday I called 33 times no reply got through to them eventually to be told they won’t deliver again I have to haul my ass to Rio do Moro what an awful delivery company if they would answer the bloody phone I would have re scheduled

April 11, 2023
Unprompted review
Rated 1 out of 5 stars

Awful courier service

Awful courier service. Despite a clear address, staff in attendance 24/7, they were unable to find it 🤦🏻 I receive deliveries daily at this address without problem. AVOID

February 24, 2023
Unprompted review
Rated 1 out of 5 stars

Today driver pushed me when I tried to…

Today driver pushed me when I tried to close door of our building. I didn't know who was there and just in case trying to prevent robbery, i always closing mean door. That idiot without asking if he can enter or not just pushed me (by the way i am pregnant, i did inform that non stable person about it) he started screaming that he is working. Customer service also ignoring calls and mail.

February 22, 2023
Unprompted review
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Rated 1 out of 5 stars

BE CAREFUL! phishing scams!

Worse company in the whole world. BE CAREFUL! They also participate in phishing scams!!

Not only that they fail to deliver and they constantly lie about the "recipient unavailability", but they also participate in phishing scams!! I received a fake message from "correosV" asking me to pay (and enter my credit card info, obviously) for changing my delivery date, as they failed to deliver the parcel due to my "unavailability" just a few minutes before I receive an official email from MRW.es. Be super careful. DO NOT TRUST THIS COMPANY!!

February 22, 2023
Unprompted review
Rated 1 out of 5 stars

Minus 5 stars.

The worst delivery service ever! False tracking information, Rude drivers. Giving false information to the sender, even providing a picture as "proof" delivery had been attempted, but not of our house! After several days the only way we could get the package was an 80k round trip to collect from their office. We will never buy from any company using MRW for the delivery again.

January 31, 2023
Unprompted review
Rated 1 out of 5 stars

MRW has failed to deliver my parcel…

MRW has failed to deliver my parcel from the Netherlands to Portugal. They returned it to the sender even without an attempt to deliver it to my address in Portugal! The returned parcel does not have any stamp or explanation or a reason written on it about why it was returned to the sender!

MRW no ha podido entregar mi paquete de Holanda a Portugal. ¡Lo devolvieron al remitente incluso sin intentar entregarlo en mi dirección en Portugal! ¡El paquete devuelto no tiene ningún sello o explicación o una razón escrita sobre por qué fue devuelto al remitente!

January 25, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible

1 stars just because it's not possible to give 0.

The worst delivery company I have ever had to deal with! Fake delivery attempts and bad customer service.
Reputable companies should stop using MRW!

January 11, 2023
Unprompted review
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Rated 1 out of 5 stars

False Status Update and No Service

False Status Update on the tracking - 2 people were at home when was supposed to be carried out but status says "Destinatario ausente o cerrado". Customer Service is provided via Twitter but no replies on my tweets nor on my direkt messages.

Next to SEUR, the worst Delivery Service in Spain!

December 22, 2022
Unprompted review
Rated 1 out of 5 stars

The worst delivery company I have ever…

The worst delivery company I have ever had to deal with! A package was sent to me in A Coruña through this f****d MRW from Madrid since 9th of December, today is 21 of December and the package is not yet delivered! The tracking information says "its on the way to be delivered since 2 days ago! I have been calling all the known telephone numbers of MRW in Spain for enquiry, but none of the numbers are going through!

This is really appalling! The documents in the package is urgently needed here, which is the reason for sending it through this f*k*d delivery company. I wish it has been sent through post office, it would have been delivered by now.

I swear never to have anything to do with this delivery company again

December 8, 2022
Unprompted review
Rated 1 out of 5 stars

Minus 5...delivery driver not honest by…

Minus 5...delivery driver not honest by a long chalk. Customer service just as bad..don't deserve to be in Business, la linea !!!!
Arranged delivery, packet never came, arranged new date - still waiting...they said they have tried to delivery!! Wrong, i have been in the house...

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. They have repeatedly contacted the sender and told them that I am not home, when in fact I am at home awaiting the package during the time advised. Unprofessional and incompetent -do not use this service.

November 2, 2022
Unprompted review
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Rated 1 out of 5 stars

Shame it's not possible to give zero…

Shame it's not possible to give zero stars!

* Parcel delivery estimate exceeded before they even collected from the supplier
* Online tracker useless (or maybe it's right!)
* They don't answer the phone
* Not the first time. Reputable companies should stop using MRW!

October 21, 2022
Unprompted review
Rated 1 out of 5 stars

Not even 1 star

Not even 1 star. The company are liars. Several times they claim to have tried to deliver when, it total BS!. I advise any company not to contract this delivery service because ultimately it reflects badly on your company.

October 17, 2022
Unprompted review
Rated 1 out of 5 stars

Bad service

Bad service. No email address at local office, no redelivery option. Very out of date courier service and overall misleading information and unhelpful staff.

September 10, 2022
Unprompted review
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Rated 1 out of 5 stars

Terrible Service.

Over three weeks to deliver a parcel from Germany to northern Spain, and still not here. Appointment made but still not delivered. Why do carriers like this still exist? Appalling service and extremely difficult to contact.

August 8, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely unprofessional

Absolutely unprofessional, to deliver a package I have already paid for they demand another payment, for wich they only accept cash (??) and they don’t even bring any change! Since they refused to offer any solution I had to end up paying even more money to round it up. It’s shameful that important packages like ones arriving from the embassy use this kind of company that still lives in the stone era. Never again.

July 26, 2022
Unprompted review
Rated 1 out of 5 stars

Useless

4 times so far they tell me they've tried to deliver but apparently we're not in, which is strange as I'm sure I've been sat right here waiting for them each time.
Don't know if they're all this bad but the Mazarron office is a waste of time.

July 12, 2022
Unprompted review

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