MutualArt Reviews 319

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the platform for its exceptional user experience, highlighting the ease of navigation and the well-designed website. Many people appreciate the extensive artist database and the valuable information provided, which helps them track artists, research artworks, and understand the art market. The service is frequently noted for its helpfulness in facilitating art sales and purchases, with users often finding success through the company's assistance. However, some customers expressed dissatisfaction with certain aspects. A few people found the minimum monthly subscription to be too expensive, especially for those with non-commercial interests. There were also occasional reports of website glitches, such as links not working or issues with viewing completed sales. Additionally, some users felt that the search functionalities were limited, making it difficult to find specific types of art or artists, and a minority of people were not happy with the appraisal process, citing discrepancies in valuations or a lack of sales data for certain artists.

What people talk about most

Website

Customers had ambiguous experiences with the website. Many reviewers praise its comprehensive database, clear... See more

Product

People report ambiguous experiences with the product. Some customers praise the extensive artist database,... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use, clear format, and efficient... See more

Price

Reviewers mention ambiguous feedback about price. Many customers express that the service is too expensive,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers found the service helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use. Many artists listed. Easy to consult works on sale thanks to the pictures in the alert mails. Very reactive customer service. Improvable: sometimes the links from the picture to the sale... See more

Company replied

Rated 4 out of 5 stars

Fantastic site! Incredible artist database, mega research, results and presentation. I only wish there were a more "entry level" category, as I find the minimum monthly amount to be somewhat steep for... See more

Company replied

Rated 4 out of 5 stars

I look at the site everyday to follow my list of selected artists. I dont buy art until I check MutualArt for similar works or works that I'm interested in that may have sold previously. Interes... See more

Company replied

Rated 5 out of 5 stars

Thanks to MutualArt, I accidentally discovered that several of my paintings, signed with my different signature, that I haven't used for decades, were recently sold at auctions. These works are from... See more

Company replied


Company details

Written by the company

The leading provider of art market data for collectors, professionals & art lovers. We offer you the tools to stay up to date with the art market and make smart decisions, know how much the artworks you own are worth, manage and grow your collection wisely, and much more. We are your eyes and ears on everything that happens in the art market. An international team of art lovers, web professionals and data analysts driven by passion and excellence who work relentlessly to make the art market accessible to everyone. Our data is sourced 24 hours a day from over 21,000 venues and organizations and is manually moderated to guarantee its accuracy. Founded in 2008, MutualArt has millions of members worldwide and continues to develop technological solutions for all your art-related needs.


Contact info

4.0

Great

TrustScore 4 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Missing pictures

Pictures regularly do not show automatically on the page.
They need to be opened one by one.

December 16, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hello,

Thank you for your feedback. We believe this may be referring to an issue that occurred over a year ago, and we’re not currently aware of any ongoing problems with images not showing.

If you’re experiencing this issue now, please contact our support team and share a few examples.

We’ll be happy to look into it further and assist you.

Sincerely,
The MutualArt Team

Rated 2 out of 5 stars

I just think for what you get it's way too expensive

I just think for what you get it's waaaay too expensive.
No return on the investment. It's the second time I've signed up thinking it would be better, but, no. I'll be canceling

December 15, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hello,

Thank you for your feedback. We’re sorry to hear that the subscription hasn’t met your expectations. Our support team is available to discuss your experience and explore ways we can better assist you. Please don’t hesitate to reach out to us!

Best regards,
The MutualArt Team

Rated 5 out of 5 stars

Clear and precise information related…

Clear and precise information related to artists you are following, no spam content , fast loading website.

December 16, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Mike,

Thank you for your positive feedback! We’re glad to hear that you appreciate the clear and precise information. Your support motivates us to keep improving.

Best regards,
The MutualArt Team

Rated 1 out of 5 stars

website only works with a subscription

website only works with a subscription. without a subscription you don't have access to anything

December 15, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hello,

Thank you for your feedback. Due to the extensive work involved in collecting and maintaining our database, we’re unable to provide all information for free. We truly appreciate your input and will keep it in mind as we continue improving the value and accessibility of our services.

In the meantime, please don’t hesitate to contact our support team to see if we can better assist you with your data needs.

Best Regards,
The MutualArt Team

Rated 5 out of 5 stars

Mutual Art offers a brilliant resource

Mutual Art offers a brilliant database of artworks. As a scholar and collector I find the notification profiles extremely useful. Keep up the great work.

John D Holgate

December 15, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi John,

Thank you so much for your kind words, John! We’re delighted to hear that you find our database and notification profiles useful. Your feedback motivates us to keep improving and delivering the best experience for scholars and collectors like you.

Sincerely,
The MutualArt Team

Rated 1 out of 5 stars

Good

I am happy to receive your email for update for art and artists works

However I am an Artist and wish to sale art works

Good day
Kamal

December 14, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hello,

Thank you for your feedback. At this time, we do not collaborate directly with artists to sell their artworks through our platform, and therefore, we are unable to assist with the sale of your art.

Best wishes,
The MutualArt Team

Rated 1 out of 5 stars

You're number one

You're number one , so far so good.

December 11, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hello,

Thank you for your feedback. We’re glad to hear things are going well so far and appreciate your support. If there’s anything we can do to improve your experience, please let us know.

Best regards,
The MutualArt Team

Rated 4 out of 5 stars

auctions before and after

Its good to receive news of upcoming auctions, frustrating to sometimes only receive results after the lots have closed.

December 11, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hello,

Thank you for your feedback. We’re glad you find the auction updates helpful. We understand how frustrating it can be to receive results after lots have already closed, and we’re actively working to improve the timing and reliability of these notifications. Please contact our support team with some examples so we can look into it further and assist you directly.

Your input is truly appreciated and helps us make the experience better.

Best regards,
The MutualArt Team

Rated 5 out of 5 stars

Exceptional!!

Exceptional!!. I LOVE mutual art and go on with us.

December 10, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Juan,

Thank you for the amazing review. We’re thrilled to hear how much you love MutualArt. Your enthusiasm means a lot to us, and we’re excited to continue supporting you on your art journey.

Best regards,
The MutualArt Team

Rated 5 out of 5 stars

Information is the most important thing

It's very important to stay informed with a reputable company like MutualART; they are professionals and know how to do their job very well.

Best regards.

December 10, 2024
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Guillermo,

Thank you for this thoughtful review. We truly appreciate your trust in our work and are glad to hear that staying informed with MutualArt has been valuable for you. Our team is committed to providing reliable, professional service, and it’s wonderful to know that this effort stands out!

Sincerely,
The MutualArt Team

Rated 5 out of 5 stars

A very interesting insight in the world…

A very interesting insight in the world of Art!

December 10, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Gabriella,

Thank you for your kind words. We’re happy to hear that you’re finding the platform insightful and that it helps you explore the art world in a meaningful way. Your support is greatly appreciated.

Sincerely,
The MutualArt Team

Rated 5 out of 5 stars

My experience is very positive

My experience is very positive. Mutual Arts gives me always the possibility to remain updated about the artists that I follow and I like. It advises me very precisely about any variation that can interest to me. Suggested really!

December 10, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Andrea,

Thank you for your kind review. We’re delighted to hear that your experience has been so positive and that MutualArt helps you stay updated on the artists you follow. It’s great to know that our alerts and updates provide the precise information you’re looking for.

We truly appreciate your recommendation and are glad to support your connection to the art world.

Best regards,
The MutualArt Team

Rated 5 out of 5 stars

Great

Great. It would better for free

December 12, 2024
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Albert,

Thank you for your feedback. We’re glad to hear you’re enjoying the service. While we do offer free access to many features, some tools and data require a subscription so we can continue providing reliable information and maintain the quality of our platform.

We appreciate you sharing your thoughts and hope you continue to find value in what we offer.

Kind regards,
The MutualArt Team

Rated 5 out of 5 stars

Keeping in touch with art in a concise, uncomplicated way

I love the opportunity to see works by various artists, and to be in touch with the world of art, in a simple, uncomplicated and user-friendly way.

December 6, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Martha,

Thank you for your wonderful review. We’re delighted to hear that you enjoy discovering works by different artists and staying connected to the art world through our platform. It’s great to know that the simple and user-friendly experience makes that journey enjoyable for you.

We truly appreciate your support and are glad to be part of your art exploration.

Best regards,
The MutualArt Team

Rated 5 out of 5 stars

MutualArt.com is my daily friend

MutualArt.com is my daily friend. It provides invaluable information about artists and auctions which helps me get deeper into the international art world. Pictures and sketches of the artists that I follow bring great experience about their specific styles and techniques as well as immense aesthetical pleasure.

December 10, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Bissera,

Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that MutualArt has become part of your daily routine and that the information and visuals we provide help you explore the art world more deeply.

We truly appreciate your support and are glad to be a resource you can rely on!

Sincerely,
The MutualArt Team

Rated 1 out of 5 stars

really inaccurate reference.

really inaccurate reference.
My name is listed with no update for more than a decade and the work linked to my name is not even mine.

December 6, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hello,

Thank you for sharing your feedback and the additional details. We’d like to clarify that we update an artist’s profile only when new data becomes available or when the artist requests changes. Since neither occurred in this case, the information shown on your profile remained limited.

Regarding the artwork that was linked to your name, it was displayed based on data from the original source. Our content team has reviewed this, and it appears the source has since corrected their information, though we were not aware of the update. We have now made the necessary corrections on our end, and one of our support agents will be reaching out soon to help ensure your artist profile is accurate and up to date.

We appreciate your patience and thank you again for helping us improve the quality of our platform.

Sincerely,
The MutualArt Team

Rated 4 out of 5 stars

Quick programmes

Quick programmes, reliable and efficient.

December 5, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Roland,

Thank you so much for your review. We are glad to hear you found our service quick, reliable and efficient. Your support means a lot to us!

Sincerely,
The MutualArt Team

Rated 1 out of 5 stars

Paid for appraisal upfront and got unusable download.

Paid for appraisal in advance and received email with download that can not be opened by any application I have or I can secure online. Have called, sent three emails since 12/1/25 to support@ and appraisal@ individually and then both at once, and the contact form with no reply. No office or personnel in US so at the mercy of foreign entity who now has my credit card information.

Addendum: Finally got a call returned 12/5. Said they are very busy and so they can't answer emails or voice mails any faster. Said they emailed my 12/3 (nope). Still unable to open download which is all of 4.2mb. Does not open from email or their website. No app online to open it either. Is probably a security issue with malware but evidently they can't just email a pdf. Told me the value they gave the artwork which is not even close to other valuations. Said they use accredited appraisers but wouldn't sent me their qualifications. Total ripoff. Paid $49 and have nothing to show for it.

Reply to their bogus reply: Skippy says he emailed me on Wed 12/3 but he did not and it is not in my Junk/Spam folder which I check multiple times per day. The countless emails and calls were from me to you not the other way around so don't put it out there like you are on your game. The download does not open on any browser on any computer (2), phone (4), or iPad (2). Your lies about your your level of customer service only give credence to the real story of what you have not done.

November 28, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi David,

Thank you for your feedback. We’re sorry for the frustration you experienced.

After reviewing your case, we confirmed that the appraisal file is functioning properly and the issue appears to be related to the download on your end. Our team reached out several times by email and phone to help, but we were unable to complete any troubleshooting because the agent was not given the opportunity to walk through the steps before the call ended.

We’ve shared all the information available and confirmed that there is no issue on our side. Since we were unable to provide support during the attempts made, there is unfortunately nothing further we can do from our end.

Best wishes,
The MutualArt Team

Rated 2 out of 5 stars

Reduced price for premium service.

I signed up on Nov 27 at a cost of $295 and a week later the cost was reduced to $250.
I believe I should be issued a refund of the difference of $45 since the discounted price happened very quickly.

November 27, 2025
Unprompted review
MutualArt logo

Reply from MutualArt

Hi Leonard,

Thank you for taking the time to share your feedback. We’re sorry for the inconvenience — the promotional email was sent in error, as the Cyber Monday discount was intended only for new users. That said, we completely understand your concern, so we made an exception and applied the discounted price to your account. A refund for the difference has already been issued.

If you have any other questions or need additional assistance, please feel free to reach out to our support team. We're here to help!

Sincerely,
The MutualArt Team

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