The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more
Company replied
Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well.... See more
Company replied
Very impressed with the test details much better then the GP which just gives you one number Pro Doc gives you good and bad cholesterol and breaks it down so I can understand in layman’s terms. I feel... See more
Company replied
Company details
Written by the company
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Contact info
United Kingdom
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4.3
Excellent
290 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've done 2 healthy heart tests so far…
I've done 2 healthy heart tests so far with one that didn't work and PocDoc kindly sent a replacement kit. I did my own PocDoc test the day before an NHS Grampian test to see how the results compared as my plan is to take a PocDoc test every 3 months. The NHS test gave a higher total cholesterol 7.2 vs 5.3 and a higher LDL cholesterol 4.7 vs 3.3. The NHS test also gave a higher HDL at 1.8 vs 1.5 with triglycerides very similar at 1.05 vs 1. I know I followed the procedure properly so I'm puzzled.
April 14, 2026
Unprompted review
Reply from PocDoc
Hi John,
Thank you for taking the time to post your question on Trustpilot, to be able to support you further with this would you email us at support@mypocdoc.com?
We look forward to hearing from you.
Kind regards,
PocDoc Support Team
Questioning Accuracy of PocDoc Healthy Heart Check
I took the PocDoc Healthy Heart Check, which indicated that my triglycerides were high and outside the normal range. I then requested a blood test through my GP to verify these results, and those results came back well within the normal range.
If you’re considering this test as a serious assessment of your health, it’s worth being aware that the results may not be accurate.
February 21, 2026
Unprompted review
Reply from PocDoc
Hi IMV,
Thank you for your review and alerting us to this issue.
If you'd like any more information about the test please contact at support@mypocdoc.com and we'll be happy to help.
Kind regards,
PocDoc Support Team
This product is great
This product was very easy to use .and when the results came back I could understand it. I've encouraged my family and friends to sign up and get checked simple it is
March 2, 2026
Unprompted review
Reply from PocDoc
Hi Rahelah,
Thank you so much for this wonderful feedback!
We're really pleased to hear you found the process straightforward and that your results were clear and easy to understand — that's exactly what we strive for.
It truly means a lot that you've recommended us to your family and friends. We hope they find it just as simple when they get checked too!
Thank you again for taking the time to share your experience.
Kind regards,
PocDoc Support
Really quick and easy
Really quick and easy. When I had a problem (my fault!) the help team were really quick to respond and help me rectify it.
March 5, 2026
Unprompted review
Reply from PocDoc
Hi Caroline,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear you found everything quick and easy — and it's so kind of you to give our support team a shout-out! We always strive to be there for our customers as swiftly as possible, so knowing we could help you get back on track quickly really does make our day.
You're always welcome to reach out if you ever need us again — we're just a message away!
Warm regards,
The PocDoc Support Team
This kit is so easy to use and you get…
This kit is so easy to use and you get results same day or of after 15-20 mins.Comes with clear instructions and easy to follow.
February 3, 2026
Unprompted review
Reply from PocDoc
Hi Mrs Bee,
Thank you so much for your wonderful review!
We're thrilled to hear that you found the kit so easy to use and that the instructions were clear to follow. Getting fast, reliable results is exactly what we designed PocDoc for, so it's fantastic to know it's working just as intended for you.
Your feedback means the world to our team and helps others feel confident when choosing PocDoc. We hope you'll continue to rely on us whenever you need quick and accurate results!
Warm regards,
The PocDoc Support Team
Really useful kit
Really useful kit, easily understood instructions, very comprehensive information with the results.
January 20, 2026
Unprompted review
Reply from PocDoc
Hi Louise,
Thank you so much for your wonderful review!
We’re delighted to hear you found the kit useful and that the instructions were easy to understand.
It’s great to know the results and information provided were comprehensive and helpful.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Chlosterol kit
It was really easy to use the chlosterol kit. It gave me a detailed reading
November 20, 2025
Unprompted review
Reply from PocDoc
Hi Kathryn,
Thank you so much for your kind review!
We’re delighted to hear you found the cholesterol kit easy to use and that the detailed results were helpful.
Providing clear and meaningful insights into your health is exactly what we aim for. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Why in the bloody heavens does it need…
Why in the bloody heavens does it need me to sign up for an account to do a physical test?
March 4, 2026
Unprompted review
Reply from PocDoc
Hi Nik,
Thank you for your feedback. The reason an account is required is because PocDoc is an app-based health testing platform. Creating an account allows the app to securely analyse your test strip, generate your results, and store them safely so you can review them later if needed.
PocDoc uses a small finger-prick blood sample together with smartphone technology to run our digital diagnostic tests, providing health assessments for cardiovascular, metabolic, and renal health in around 10 minutes.
If you’d like to learn more about how PocDoc works, you can read more here:
https://pocdoc.co/articles/what-is-pocdoc
If you have any other questions, please feel free to contact us at support@mypocdoc.com
and we’ll be very happy to help.
Kind regards,
PocDoc Support Team
Very easy to use and results were in…
Very easy to use and results were in seconds will definitely be recommending to my family and friends
February 11, 2026
Unprompted review
Reply from PocDoc
Hi Cheryl,
Thank you so much for your wonderful review!
We’re delighted to hear you found the test very easy to use and that your results were available within seconds.
It’s fantastic to know you’ll be recommending us to your family and friends — that truly means a lot to us.
We really appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Reply from PocDoc
Dear M Fox,
Thank you so much for your excellent review and recommendation!
We’re delighted to hear you had such a positive experience with us.
Your support truly means a lot — we really appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
So convenient and easy to use
So convenient and easy to use, I would highly recommend this test kit 😊
March 1, 2025
Unprompted review
Reply from PocDoc
Dear John,
Thank you so much for your wonderful review!
We’re delighted to hear you found the test kit convenient and easy to use.
Your recommendation truly means a lot to us. We really appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Poc Doc Review
I recently used the PocDoc healthy heart test I found it easy to follow the instructions and found it no problem at all ,it was quick ,simple and pain free and my results were all done within minutes I found the app great to navigate and received my results quickly all in all what a fabulous test ,so try today and get the healthy heart test a try ,you won't be dissatisfied 🙏♥️
February 17, 2026
Unprompted review
Reply from PocDoc
Hi Debra,
Thank you so much for your fantastic and enthusiastic review!
We’re delighted to hear you found the Healthy Heart Test easy to follow, quick, simple, and pain free.
It’s great to know the app was easy to navigate and that your results were processed within minutes — that smooth experience is exactly what we aim to provide.
Your encouragement for others to give it a try truly means a lot to us.
Thank you for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Blood Test Kit
I can't speak for the accuracy of the test, but it is easy to conduct. I initially had a problem linking with my device as I couldn't locate the PIN.
February 23, 2026
Unprompted review
Reply from PocDoc
Hi Darren,
Thank you for your honest feedback.
We’re really pleased to hear you found the test easy to conduct, and we’re sorry to hear you initially had difficulty locating the activation code. If you ever need assistance, our support team is always happy to help support@mypocdoc.com.
We are very confident in the accuracy of our test kit, as it has been through stringent scientific and clinical performance evaluation as part of the UK CA medical device registration. It is because of the accuracy performance, that the PocDoc test is being adopted across multiple NHS organisations in the UK. You can read more about the clinical accuracy of our test here: https://pocdoc.co/articles/how-clinically-accurate-is-pocdoc
There’s also a range of free, helpful information available on our website for anyone who would like to explore further details about the test and your heart health.
Thank you again for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Amazing
I received a sample to try, it was easy to use with the guidance of the app. I’ll recommend this for health checks sake, I’m surely purchasing this
March 1, 2026
Unprompted review
Reply from PocDoc
Hi Amaron,
Thank you so much for your lovely review!
We’re delighted to hear you found the sample easy to use with the guidance of the app.
It’s wonderful to know you’d recommend it for health checks and are planning to purchase — that really means a lot to us.
Thank you for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Easy to use service
Easy to use service, fast results and great customer service service !
February 10, 2026
Unprompted review
Reply from PocDoc
Hi Colin,
Thank you so much for your fantastic review! We’re delighted to hear you found the service easy to use, received fast results, and had a great experience with our customer support.
Providing a smooth process alongside responsive service is exactly what we strive for.
We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Poc-Doc test
I has a Poc-Doc test sent to me, following the instructions, I found that my phone was not compatible to do the test.
This should be stated before getting the test to avoid the disappointment
February 27, 2026
Unprompted review
Reply from PocDoc
Hi Pat,
Thank you for sharing your experience — we’re really sorry for the disappointment this caused.
Our app is currently compatible with around 97% of smartphone models in use, and we’re continually working to expand this further so that even more devices are supported.
We truly appreciate the feedback.
Kind regards,
PocDoc Support
Free test through my pharmacy
Free test through my pharmacy, with clear instructions (including video and timer) and clear results that are easy to interpret (and coincided with my recent blood tests I had done with the Gp
February 3, 2026
Unprompted review
Reply from PocDoc
Hi Julie,
Thank you so much for your wonderful review! We’re delighted to hear you found the pharmacy test easy to follow, with clear instructions, helpful videos, and the built-in timer guiding you through each step.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Reply from PocDoc
Hi Mr Jones,
Thank you so much for your kind feedback! We’re delighted to hear you found the instructions easy to understand.
Making the process clear and simple is exactly what we aim for. We truly appreciate you taking the time to share your review.
Kind regards,
PocDoc Support Team
It was so easy
February 21, 2026
Unprompted review
Reply from PocDoc
Hi Naira,
Thank you so much for your kind review!
We’re delighted to hear you found it so easy — that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Fantastic support
Fantastic support, fast results and easy to use in the comfort of your home
February 7, 2026
Unprompted review
Reply from PocDoc
Hi Kelly,
Thank you so much for your fantastic review!
We’re delighted to hear you experienced great support, fast results, and found the test easy to use from the comfort of your home.
Providing convenient, reliable health checks with strong customer support is exactly what we aim for. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.