Namefully 

Stay away from this SCAM operation!!! I ordered what looked like a beautiful sterling silver necklace. I received a piece of junk that wasn’t even what I ordered. Tried 3 times to contact this phony phone number and phony customer service. No response. THIS IS A SCAM!!

AN ABSOLUTE SHAMBLES. My dad ordered me some earrings as a birthday present over two weeks in advance of my birthday and they still had not arrived over six weeks after my birthday had been and gone. No indication as to where they were, and not one of my dad's email enquiries were answered by Namefully in that time. Randomly a note came through the front door explaining that a parcel with customs charges was waiting at the Post Office, for which we then had to pay £17 to claim - despite it being nearly two months late, with postage & packaging having already been paid for on ordering. The earrings were unbelievably flimsy and cheap-feeling and I struggle to believe that the hoops were even silver, as claimed. They were verging on plastic and were put together so shoddily they reminded me of something a child had made in D.T at school. They tarnished within days of wearing and the catch mechanism never worked properly, so within a week I'd already lost one. For £40+ that is disgusting. DO NOT BUY FROM NAMEFULLY, THEY ARE A BUNCH OF MONEY-GRABBING COWBOYS WHO DO NOT CARE ABOUT QUALITY OR SATISFACTION.

It’s the badest shop ever!!!! I had a necklace two months ago and the black colors gone in one week... i sent 10000 messages but no answer bad shop and bad service... I’m so sad for this i paid so much money for this but the quality is too bad and i didn’t had a refund for this item 🤦🏽‍♀️🤦🏽‍♀️

I paid and placed my order on December21, 2017. As of today I have not received the necklace. I have written to the company numerous times. In addition I have called customer service many, many times & asked them to return my call but I got no answer back.

I had ordered a necklace years ago and was pleased, hence my ordering another.

I want my necklace or I will file a complaint with the California Attorney General's Department.

Very Disappointed

I ordered 2 necklaces on 3rd February, still not have received them. I have send several e-mails, not one reply. The worst customer service that I have ever come across. This is very disappointing.
regards
Eilis

I ordred the 7/2/18
And Got a tracking number. NOT working
I did write to the support. No anser at all. So bad service. This Company is NOT 1 Star at all 😕
I have NOT Got my Stuff yet

Update. 24-05-18 When i ordres i pay whit PayPal
I did make a contackt whit Them. And i Got my Cash back. So now Its Out OFF my mind

I ordered a necklace a month ago. And still have not received it. I’ve sent them emails at least 40 times, sometimes sending the same email again and again And email a couple times a day. They are useless at customer service. I still have not received a single email back from them and I have no idea where my order has gone. When I travk my order it only says order completed and the shipping time. But this time has been exceeded. I am still waiting for my necklace and am so so so disappointed with them. They do not answer the phones aswell so I have no way to contact them. My friend ordered from them twice after me because I recommended them to her , which I nkw regret , and she has already received her necklaces over 2 weeks ago. I’m still waiting and no one is getting back to me at all.

I spent nearly 400£ to buy 2 necklaces as a gift, i ordered in the first week of december and was told my order was shipped out on the 1st of January. i contacted the company regarding the fact that the tracking information provided did not update since they sent out the package, this was near the end of january and i still did not receive my items, the customer service representative was not helpful at all as she said she would contact the shipping service to ask what had happened i ended up sending her emails after emails only for her to not respond and in the end i had to call up customer service for the shipping company only for them to tell me that the item is pre advised!!!!! meaning its early feb i have waited more than 2 months for the item that hasn't even been shipped. the company then asked if i would like a remake i said yes given that the shipping company is different i have not even received a reply to that email its march next week, i have sent the company several emails and still no reply. doesn't deserve 1 star. absolute garbage of a company stealing from customers!!!!!. don't buy from them all they'll say is they sent out the parcel when the tracking details doesn't even back its for proof!!. absolute annoyed

Really kicking myself in the butt for not reading the reviews of this website before ordering my daughter a very special gift. I have emailed this company twice! And no response. My order has been in completed status from day one and would like to know what the status update is currently... My order was placed 12/15/17.

Replying to your bs reply!
NO MORE LIES! PASTED BELOW WAS MY

FIRST REPLY ON FB
Your order was shipped on January 1th, tracking code: 420930369374869903502501591149
We apologize you haven't received any update and will check this matter.

2nd reply
It has been shipped via usps, estimated time of arrival is January 4th

ITS JAN 5TH NOT HERE!!!!

Issue with tracking of coarse it can not be found... 😂...

Now your reply is now different information!

I had to buy another necklace for my daughter! They arent cheap!!!

Ordered on 12th December and paid nearly £20 for Express (2-4 day) delivery for 3 necklaces as last minute Christmas gifts. Received confirmation with delivery stated as 5 - 10 working days so emailed asking for clarification. No reply. Live chat not available. Then emailed 5 days later to query again. No reply. Live chat not available. I have today received an email from DHL suggesting that they have a parcel and will release it in payment of £33 customs charges. Unacceptable. Live chat not available. Still no response to emails. Order status has read ‘completed’ for ages but still no tracking information is available. I just want my money back.

ordering from England, completed my purchase on the 4th of December and I still haven't received an email confirming its shipping and its the 18th, had to buy from someone else. this was a present and it definitely will not be here in time for Christmas. now they have stopped replaying to emails, poor

i have requested a refund for my product last week and still no refund has been given to me yet. this company does not amaze me on how poor their services are. i have emails to prove that a refund was due and i still have not received anything

Very quick delivery considering the bad reviews from previous customers. The necklace I ordered is well made and I'm very pleased with it. I originally bought one from a similar site 4 years ago and was very happy with it until my dog broken my chain last month. I ordered from namefully instead this time because it had a discount code on a first order and was cheaper to start with than the other site. The charms are bigger and heavier on this necklace and the engraving is very pretty and less harsh than my previous necklace. I messaged these guys when I was worried about a second email I received and they responded very quickly and were very helpful. All in all I've had a good experience from these guys and would recommend them. Thank you!

Worst company I have dealt with terrible customer service I was refused a refund for an item that was meant to be a personalised j but looked nothing like a j, and basically told that because it isn’t damaged or incorrect I am not entitled but instead I’m stuck with a necklace that looks like a g and not a j.
Not happy and won’t use again.

I am still waiting for a confirmation for cancellation and refund of an order that was continuously wrong....why hasn't anyone responded to my multiple emails....there is no "live chat" or anyone to answer your phones...this whole experience is completely frustrating to say the least.

I placed an order and after I didn't receive a confirmation email or tracking number I became a little iffy if I had made the right choice and I checked reviews and got even more worried. Something doesn't seem right. I sent numerous emails with no reply and decided to just cancel my order. Cancelled my order and didn't receive a confirmation of cancellation email either or an email stating my money will be refunded. Customer care said it would take 7 days to get my money back but when I placed my order my money was withdrawn from my account immediately. Thinking I made a bad decision and just lost out on almost 300$.

This company is a total scam. They sent me 2 different shipping tracking numbers (RR805997015IL and EE008590731IL) for the same order, none of which arrived. And the tracking website also seems a scam, it said the item was delivered. Then after several weeks I asked for a refund to which the story was told that namefully switched credit card processing banks and could not refund my credit card. They requested me to provide my paypal email address. I provided the paypal email and kept chasing and chasing with no refund. Their next story was that the refund has not been processed because they are over the time limit to perform a refund on the original transaction. Once again I sent them my paypal email. Then after chasing again the answer was I had not sent them my paypal email yet. So I sent it a 3rd time. Original order was made in May. Now it is September I am without the ordered item neither a refund. This company is either a total scam or run by monkeys who do not understand the concept of running an online company and customer service.

Took a couple of weeks to arrive but the delivery times were stated on the website when I ordered so we'll within stated parameters. Goods were good quality. Would definitely use again.

Received an email asking me if I like the necklaces that I'd ordered. But I haven't even received them in the post yet, been waiting over a month for them to arrive. Very dissatisfied and won't be ordering from here again :(

Quality of the product is not to great. Looks very fragile not able to wear it so often. But arrived very quickly