I ordered a necklace as a birthday gift, it arrived fast. The customer service was helpful and kind. I would definitely order again in case!
Namefully
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See what reviewers are saying
MO MONA JEWELLERY, IRELAND. Without a doubt, the worst customer service I have ever encountered. Order placed February, finally got refund granted today 23.06.19 via PayPal dispute (Mo Mona did not r... See more
I ordered two Carrie necklaces from this company a few weeks ago. I emailed the company to find out certain information on my order, which looked incorrect. I've sent several emails to several of thei... See more
Company replied
My daughter ordered me a very special necklace for my birthday a month ago. Needless to say the necklace has not arrived but of course payment was taken. She has sent a number of emails ensuring ab... See more
Company replied
Company details
Information provided by various external sources
Namefully is a modern balance of the best that the old and new jewelry worlds have to offer, and the result is the Internet’s leading name necklace and name jewelry retailer today. A place where the unparalleled mom-n-pop shop commitment to customer service meets the efficiency of today's leading Internet enterprises. Where the attention to detail that only old school jewelers can appreciate encounters the style of the world's leading design houses.
Contact info
3501 West 57th Street, Sioux Falls, South Dakota 57108, United States
- 1-800-972-1281
- support@namefully.com
- namefully.com
Gift for my wife
Came surprisingly quickly, very pretty and well crafted. Wife loves it
September 7, 2017
Unprompted review
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I want my necklace.
My father ordered a necklace for me a good 5 weeks ago and they said they shipped it but it is still not here. We have both called and no answer. He emailed & I emailed. I'm getting very agitated. Also the dumb live chat does not work so? I'm getting my money back period. Also I will be calling my lawyer this is pathatic.
August 16, 2017
Unprompted review
Reply from Namefully
Dear Triniti,
Namefully thanks you for your review.
Your order was shipped on 2017-08-02 from our facility, and the tracking number was informed to you by email. The shipping can take up to 14 business days to arrive.
The following website will typically provide the best tracking information:
http://www.17track.net the latest update informed that the package was shipped to your country at 2017-08-06 00:00
Once it has reached your country, the tracking number should work with your local postal system.
Please bear in mind that not all packages can be tracked since it requires your local postal services to be compatible with the tracking systems used and this does not mean that your order has been lost.
Please note that most shipments take a couple of weeks for delivery from the date of shipping and in certain cases can take even longer if there are customs delays.
Our customer service team has contacted you to assist you until your package is at your address, or to find an alternative satisfactory solution for your case.
Should you have any more questions, please feel free to contact us at any time.
Kind Regards,
Namefully Customer Service
Email: support@namefully.com
Love the name necklaces great options …
Love the name necklaces great options and designs.
August 15, 2017
Unprompted review
Frauds.Not a real company
Frauds.Not a real company. Order never materialised and they wouldn't refund until "it arrived back in their warehouse". Doubt it was ever sent. Thankfully had used paypal for the purchase and involved them to investigate. Got refund after 2 months.
August 8, 2017
Unprompted review
Reply from Namefully
Dear Jaclyn,
Namefully thanks you for your review.
I see we have contacted you by email and we have verified that your package was lost by the postal office, after informing you we have proceeded and refunded you order as per your request.
We aim to provide a great experience to all of our customers and we appreciate your feedback.
We hope your satisfied with the solution and to see you again with us, and change your experience into a good one.
We remain available on our live chat, email and toll free number,
Kind Regards,
Namefully
I Want a refund
I have sent this company around 40 emails asking to cancel and refund my order #326032 as per my statutory rights, I have not received one single reply? Totally shambolic and non existent customer service.
Live chat is NEVER on (I have tried 24/7), I have emailed, used there online contact form and replied to my original order email but absolutely nothing.
August 3, 2017
Unprompted review
Reply from Namefully
Dear Andy,
Namefully thanks you for your review.
I see we have contacted you by email and we have cancelled and refunded you order as per your request.
We aim to provide a great experience to all of our customers and we appreciate your feedback.
We hope your satisfied with the solution and to see you again with us, and change your experience into a good one.
We remain available on our live chat, email and toll free number,
Kind Regards,
Namefully
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DON'T ORDER FROM THIS COMPANY
If I could give this company a 0 star rating I would! I placed my order on May 4th and got an email that claimed that my order was shipped out on May 17th. It has been 1 month and still no package!! I am ready to file a dispute against this company. Each time I have tried to email them it has taken days for them to get back to me. My tracking info and website it links to isn't even in English, it's a Russian website. I'm almost sure this website is fraud and will definitely be filing a report if my order is not received within this week. I work very hard for my money as I'm sure everyone does and am not about to sit here for another month while they ripped me off with nothing in hand. Very disappointed this was supposed to be here for my birthday next weekend that's why I ordered a month ago! Never will I be ordering from this website or company again, I want to know where is my package and not be pushed around and say it's going to be another 2 weeks and sent another link to some unknown tracking site. Either that or I want my money back and rest assured I will let everyone I know about this website and their service!
June 16, 2017
Unprompted review
Reply from Namefully
Dear Elena,
I see that in your case the package was shipped but the postal office lost the package during the transit to your address.
Once it has reached your country, the tracking number should work with your local postal system.
Please bear in mind that not all packages can be tracked since it requires your local postal services to be compatible with the tracking systems used and this does not mean that your order has been lost.
Since there were no updates on your package we consider it lost in mail,
We have therefor follow up with you to find the best solution possible for your case and we refunded you the full amount paid on your order as per your request.
I apologize for the delay and inconvenience but postal and customs delays are out of our control and we just do the best we can to help all of our customers.
Kind Regards,
They took weeks to deliver my package …
They took weeks to deliver my package and the item that came was not up to standard. Their customer service is terrible, takes few days to reply. Would not recommend. Never buying from here again
June 1, 2017
Unprompted review
Reply from Namefully
Dear Nishma,
We thank you for your feedback, and I am so sorry to hear you had a bad experience,
Your order was placed on 22/04/2017.I see your package was shipped 8 business days after the order was placed. Most of our orders take about 2-4 business days for production and design another 1-2 weeks for delivery with the Standard shipping method.
I’m very sorry to hear that the item that you received did not meet your expectations. Please remember that your satisfaction is our goal so we will do everything that we can in order to resolve this for you.
We have reached you in private to resolve this for you in a satisfactory way. I see the package was sent back and we will be happy to remake you the piece or refund you in full for it.
We hope to hear from you soon,
Kind Regards,
I Ordered twol chains several weeks …
I Ordered twol chains several weeks ago.No answer and no chains. Tomorrow I Will Go to the Police to get my money back!!!!! The worst ever!!!!!
They wrote it is shipped... weeks ago, but i have still not received anything!!!! GIVE ME MY MONEY BACK!!!!!! THIS IS A CRIMINAL COMPANY!!!!
May 9, 2017
Unprompted review
Reply from Namefully
Hi Gina,
We already started the process to help track your parcel.
We will update you as soon as we get a response.
We are sorry for the inconvenience, however, the shipment goes out of out operational control after it leaves our facility.
Rest assured we will help you the best way we can until you have the order in your hands.
Im very disappointed
Im very disappointed, i ordered 2 necklaces for a birthday gifts on 4th april and still don't recive them. It has been month and still nothing. The most terrible customer service i have seen. No one is replaying on the emails. I'll go to my bank to dispute my money back!
May 3, 2017
Unprompted review
Reply from Namefully
Hi Ilena,
We already started the process to help track your parcel.
According to the courier, has already been sent and will soon be in transit to you.
We are sorry for the inconvenience, however, the shipment goes out of out operational control after it leaves our facility.
Rest assured we will help you the best way we can.
We will resend you the parcel information via email, and please do not hesitate to reach out so we can assist you further.
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I'm ready to call my lawyer since it …
I'm ready to call my lawyer since it seems you have scammed me out of almost 300 dollars. I ordered on April 9th and nothing yet and no one responding to my emails.
May 3, 2017
Unprompted review
Reply from Namefully
Dear Amy Mueller,
Thanks for contacting us.
We are very sorry to hear about the inconvenience encountered with regards to your necklace order.
Rest assured all our departments are working together to handle each order as efficiently as possible.
Let me handle your order from here to guarantee hands on service.
We are hoping for a amicable resolution to the issue.
However, if you would like to cancel or change details of the order, please let us know as we can send a friendly request to our billing department to arrange this transaction instead.
Rest assured your case is in our priority list and will comply as quick as we can.
Looking forward to hearing from you!
I placed an order on March 30th
I placed an order on March 30th. I've tried to e-mail and call to get an idea of the status of the necklace and no response. I find it crazy that I need to post a negative review to get a response but that seems to be the only way:(.
April 20, 2017
Unprompted review
Reply from Namefully
Hello Claudette,
Your order has already been shipped to you for a while.
We will reach out to you again by email to resend you the details and help you track the parcel.
If needed, we will also assist you to contact the courier for your peace of mind.
Thank you for reaching out to us and letting us help you.
If you need anything else at this point, please do not hesitate to reply to my email.
Respectfully,
Belle
Namefully Customer Service
Never buy from namefully.com. they are a rip.off
I purchased a name plate from namefully.com back on February 2nd 2017 for $204 and I still have not received it yet. I have sent several emails and called and left messages no response. All I want is my money back. The order number is 304643. This company is the worse and I will never order from them again. Please return my money.
April 14, 2017
Unprompted review
Reply from Namefully
Namefully thanks the customer for the opportunity to assist.
I see we have already follow up by email and explained that unfortunately the first package sent seems to be lost in mail.
In order to guarantee that all of our customers receive their packages and that they are satisfied with their experience with us, we have reordered the product and are going to reship a new one for him.
We hope we were able to clarify the issue raised to a satisfactory reply.
Kind Regards,
outstanding order
My daughter ordered me a very special necklace for my birthday a month ago. Needless to say the necklace has not arrived but of course payment was taken.
She has sent a number of emails ensuring about the status of the order but we get no reply, hence resorting to this medium.
She saved up very hard to buy this gift and is extremely disappointed that nothing has arrived.
April 4, 2017
Unprompted review
Reply from Namefully
Dear Tineke,
Thank you for contacting us.
Namefully provides custom made jewerly and although most orders are delivered within the time frame provided there can be occasional delays.
Please let me know the order number or the email used during the purchase and I will be more than happy to give you the status of the package.
We aim to provide the best experience to all of our customers and our team is available to assist at any time.
Looking forward to hearing from you so we can find a solution for your case,
Kind Regards,
Namefully Customer Service
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Do not support Namefully - Scam!
I'm very dissappointed and angry at the shocking service from Namefully. I ordered 2 necklaces a month ago for my nieces for their birthdays. I still haven't received my necklaces and it won't be in time for their birthdays. I received an email from Namefully 11 days ago with a tracking number that opens an Israeli webpage. No where on the website or during placement of order does it mention that shipping is from Israel. The tracking number is useless as I cannot find the parcel. Nobody ever responds to the support@namefully emails, or answers the phone and the "live chat" is another lie from this company, there is no live chat. The worts is that I've spent a lot of money on what was supposed to be very special gifts. My money is gone and I have no gifts. I wish I had done better research on this dishonest scam of a company before I placed an order. I will make sure that nobody I know makes the same mistake. I will warn people on every channel available.
April 3, 2017
Unprompted review
Reply from Namefully
Dear Charmaine,
Thank you for contacting us and for the opportunity to assist,
I see you sent a couple of emails today regarding the status of your package.
We have trace it for you and an email was sent today with the latest update status of your package, I see its on its way to the destination country.
Namefully has been around for several years and has already expanded to several worldwide locations.
We offer authentic personalized jewelry of the highest quality and materials used.
Our typical processing time for most orders is 5-7 business days, however intricate items, rings and earrings may take a little longer to create due to their complexity.
Our average shipping time depends on your selected shipping method, but Registered Airmail can be expected in most locations to take 8-14 business days, EMS 3-5 business days and DHL 2-3 business days.
Please note that shipping times vary from country to country and customs may delay certain orders.
We hope we were able to assist you, and we remain available to help with any doubts you may have,
Rest assure we will follow up on your case and will keep you posted on any updates,
Kind Regards,
Do not order from this company!
I ordered a treble clef necklace with amethyst stone in mid-January for my daughter's 40th birthday and received it in the first week of February. It was very pretty but the stone was missing. Since then I've sent umpteen emails some of which they replied to with what were obviously 'copy and paste' jobs not personal replies. I returned it for replacement but am still waiting two months later. They have refunded my postage but seem unsure as to whether they have received it! I have asked for a full refund but had no reply to this request so it looks like I won't get either the correct necklace or my money back!
March 24, 2017
Unprompted review
Trust me 1 star is generous.
I ordered a necklace for my wife to celebrate the birth of our daughter. I placed the order on the 6/1/17
At a cost of £169 which they have taken from my account. I never received a confirmation email which
Should have sent alarm bells ringing but decided to let it go. I've now tried the live chat thing for the last 3 weeks with no luck and emailed the costumer service team 3 times with no reply. Then I'm going through my emIls and they've got the cheek to send me a promotional email asking to buy from them again😡😡😡! All I want is my money back or my necklace I have paid for SIMPLE. It's now 5 weeks since I placed the order and I'm starting to get really angry with the lack of communication from this lot. JOKE OF A COMPANY
February 11, 2017
Unprompted review
Reply from Namefully
Dear Jamie,
World of Judaica is a proud supplier of Israeli Jewish products of the highest quality.
We apologize for this inconvenience and we assure you that our main goal is to assist our customers the best way possible.
I understand your concerns and I will be more than happy to look into your case. Please let me know your order number and I will make sure we find a satisfactory solution for all this issues presented.
We look forward hearing from you and appreciate this review as it gives us a chance to keep on improving our services and handled your situation to the best resolution possible.
Kind Regards, Sarah I World of Judaica Customer Care
Incompetent service
I ordered two Carrie necklaces from this company a few weeks ago. I emailed the company to find out certain information on my order, which looked incorrect. I've sent several emails to several of their support email addresses, but still no reply. I also wanted to know the status of my order, but also no reply. I'm very disappointed and will be contacting my credit card company to dispute the payment.
January 16, 2017
Unprompted review
Reply from Namefully
First of all, warm greetings to you and your family, we hope this new year finds you a lot of blessings.
We are very sorry to hear about the inconvenience encountered with regards to your necklace order.
Moving forward, please let us improve your shopping experience with us starting from this necklace order.
Please send me your order number or email address associated with your order so I can personally check the status of the items and see to it that it is shipped with utmost priority from our fulfillment department.
We really aim to change your initial impression of our company from here on, let us help you reach a friendly resolution.
Looking forward to helping you.
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Horrible company with horrible customer service
I ordered a necklace from them on Dec. 13th, they took the money out of my account, but there was no order status for over two weeks. I attempted to contact them about seven times via email, phone, live chat, and they never answered. They sent me a generic email about another week and a half later thanking me for contacting them and notifying me that it should take a few weeks for the order to go through, then another few weeks for delivery. Also, they advertise to be out of South Dakota, not true. The necklace was shipped from Israel, and most of the language used when trying to contact them is Israeli. Long story short, I received my order in just under a month after I placed the order. No where on their website do they mention how long it takes to make and ship. DO NOT use this company, the free market should dissolve it in a matter of time due to their incompetence.
January 6, 2017
Unprompted review
Reply from Namefully
First of all, warm greetings to you and your family, we hope this new year finds you a lot of blessings.
We are very sorry to hear about the inconvenience encountered with regards to your necklace order.
Such delays can occur around Jewish holiday seasons given unusually high order volume.
With regards to location, our main office is in Israel.
We do have locations in the US that serves as a stock and distribution facility to service our market in the USA.
Moving forward, we are again very sorry the circumstance around your order , rest assured, your feedback was advanced to relevant departments and higher management for improvements.
Please reply with your order number or email address associated with the order so we can look into it further.
We will then contact you separately in order to try and change your experience with us.
no delivery since weeks and no respond
Same problem "Like many of the reviews here I've had the same experience. Ordered necklace on 28-11-16 and still have not received nor have I been able to speak to anyone from this company. The only response was a generic email that was received after a week of repeated attempts. But still no product or any update. I too will be contacting my credit card company to dispute the payment."
January 5, 2017
Unprompted review
Reply from Namefully
We are very sorry to hear about the inconvenience encountered with regards to your necklace order.
Rest assured all our departments are working together to handle each order as efficiently as possible.
Let me handle your order from here to guarantee hands on service. Please send me your order number so I can check your order status.
On the other hand, if you would like to cancel the order, please let us know as we can send a friendly request to our billing department to arrange this transaction instead.
Looking forward to hearing from you!
Scam
Like many of the reviews here I've had the same experience. Ordered necklace on 12-1-16 and still have not received nor have I been able to speak to anyone from this company. The only response was a generic email that was received after a week of repeated attempts. But still no product or any update. I too will be contacting my credit card company to dispute the payment.
January 5, 2017
Unprompted review
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