OZO Keyboards Reviews 

87
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly keyboards, highlighting their solid build, premium feel, and excellent performance. The customer service is frequently described as outstanding, with many appreciating the helpful, knowledgeable, and responsive team who provide clear communication and make them feel valued. Reviewers also appreciate the thoughtful packaging, the inclusion of matching free gifts, and the overall smooth ordering process. However, some customers experienced significant delays with delivery, with orders arriving much later than expected or advertised. A few other people also felt that the customer service was unprofessional, dismissive, and confrontational, particularly when addressing legitimate concerns or issues with orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the competitive pricing, excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery times, some... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the amazing after-sales... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction and stating they... See more

Quality

People report positive experiences with quality, with many reviewers describing products as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top tier customer service from Jake. I bought an Evo75 and due to restocking I add to wait just a few more days, but what makes it stand out is the constant updates and even the flexibility to hel... See more

Rated 5 out of 5 stars

Incredible quality keyboard, delivery was meant to be next day but due to delays was almost 2 weeks late. However, the amazing customer service made the whole ordeal better, specifically Jake who wa... See more

Rated 5 out of 5 stars

I ordered some Akko rosewood switches and the Wave75. It stated on their page it could be between 5-12 days as some of the products are orderd from the manufacturer, so I was aware of the time for arr... See more

Rated 5 out of 5 stars

I bought my mouse before Christmas, and the team sent me regular updates on where my product was and how everything was going. If I were to recommend anywhere to purchase your PC peripherals, it’d be... See more


Company details

  1. Computer Desk Store

Written by the company

Welcome to OZO Keyboards We're not just another keyboard shop. We're three enthusiasts who turned our obsession with mechanical keyboards into a mission: bringing premium typing experiences to the UK without the premium hassle. What Makes Us Different? We cut out the middleman drama. While others slap on markup after markup, we source directly from manufacturers and pass those savings straight to you. That means top-tier keyboards, switches, and accessories at prices that actually make sense. Our Promise: No BS, Just Boards Transparency isn't just a buzzword for us – it's how we operate. We'll tell you exactly where your keyboard comes from, when it'll ship, and what to expect. Pre-order? We'll keep you updated. Custom build? We'll walk you through it. Questions at 11 PM? We've probably answered them at midnight. The Good Stuff From buttery-smooth linear switches to that satisfying tactile bump, from 60% compact warriors to full-sized number-crunching beasts – we've curated a collection that hits different. Whether you're a coding ninja, gaming legend, or just someone who's tired of mushy membrane sadness, we've got your setup. Three People, Thousands of Happy Clacks We're small enough to care about every order and savvy enough to know our stuff inside out. When you email us, you're talking to someone who actually gets why switch spring weight matters and why keycap profiles aren't just aesthetic choices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

87 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(87)

83 reviews in the last 12 months

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Rated 4 out of 5 stars

Great product - good? Service - regretful delivery

Pros;
Very good product. I would say 10/10 hopefully won't have to switch to a new keyboard again. It has only been a couple days however. Product in question is wobkey crush 80 pro in navy

Very fast response times on queries I have had. For a small business to be able to do 5-10 min response times is seriously amazing.

Bundled gifts at the time of ordering. The outemu v2s were bundled in to my order which was a nice treat.

Cons
If information is needed prior to landing in the UK, the customer cannot get that information.

When ordering do make a screenshot of their delivery window because policy does include store credit. Though my order took long enough I no longer remembered when that policy would take place.

Delivery was long and longer than expected without immediate contact in the form of an automated email. I do recommend putting this in place if you can.

February 24, 2026
OZO Keyboards logo

Reply from OZO Keyboards

We really appreciate the constructive points, you're absolutely right, and we are actively working on improving pre-delivery communication we are working on tools to improve that but sadly it takes time, including automated updates to keep customers better informed throughout the process. Feedback like yours genuinely helps us and I do hope you'll give OZO another try in the future as we smooth out the processes.

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Rated 1 out of 5 stars

Was told most of my items would come…

Was told most of my items would come before the lunar holiday which was important and they did not. When the keyboard came it was the wrong colour entirely.

February 24, 2026
OZO Keyboards logo

Reply from OZO Keyboards

We are truly sorry for the experience you had — this is not the standard we hold ourselves to and we completely understand your frustration.

I made a mistake with your order by dispatching the wrong variant of the product. £25 store credit was issued as an apology for this mistake, but I do recognise that doesn't erase the inconvenience caused. We are actively working to ensure this doesn't happen again and we hope you'll give us the opportunity to make it up to you properly. 🙏

Rated 5 out of 5 stars

first time buyer

bought a mchose a7 ultra a couple weeks ago unfortunately it got stuck in customs for a while but not their fault and jake was very helpful and gave me updates and even changed my delivery from tracked 48 to 24, mouse was packaged very well and came brand new, really recommend them over amazon and aliexpress.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic small business, absolutely worth supporting!!!!

I'm not usually one to write reviews, but I really feel like this business truly deserves to be recognised!

I received free keycaps and a coiled cable with my Evoworks Evo80 TKL Mechanical keyboard in "Babypink" with Oat Switches, and both were beautifully matched to the keyboard purchased. You can really tell how much care goes into every order - everything is packaged so thoughtfully with the customer in mind!!

The admin is incredibly responsive on Discord and always happy to answer questions. They also host regular giveaways on their Discord server, and I was lucky enough to win one! Even after winning an Anbernic RG35XX, the owner was still unbelievably generous and included a bunch of extra keycaps for free (and they're super cute too!!!!!). I was genuinely surprised and sooooo excited when I received everything 😭

Please support this business – they truly go above and beyond with each order!!! ❤️

Thank you for all that you do, OZO Keyboards! :)

January 29, 2026
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Rated 5 out of 5 stars

Great experience – Highly recommended!

I ordered a keyboard from them at the end of December. It arrived super fast, but unfortunately, it had a minor issue (totally a factory defect, not the seller's fault). They immediately sent out a replacement part which arrived in no time. Now the keyboard is perfect! I had a great experience with their customer service—really fast and kind. Thanks again, Jake!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Absolutely outstanding purchasing experience!
I bought a keyboard with international shipping, which is never simple, yet everything was handled flawlessly. Excellent and constant communication, great availability, and a level of professionalism and courtesy that’s truly rare.
The packaging was perfect and extremely well protected, and the keyboard arrived in pristine condition.
A highly recommended experience in every aspect. Reliable, professional seller. I will definitely buy again!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great first experience. I ordered the Evo80 and once the order was processed they sent me confirmation and communicated what to expect next in regards to shipping/delivery.

Delivery time was right around what was expected considering I was ordering to France. Packaging was excellent and everything was well protected. The free gifts were a nice touch and the free keycap set were actually a complementary colour to the keyboard i ordered which was a nice surprise.

Will for sure be ordering more from here in the future.

January 27, 2026
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Rated 5 out of 5 stars

First time buyer experience

I recently purchased the Evo75 by Evoworks from Ozo, and I’m thoroughly impressed. It took about two weeks from the initial order to fulfillment at their international hub and final delivery to France.

The packaging was excellent; everything was very well-protected. I also love their pricing system that includes small gifts it’s a really thoughtful touch. As a first-time buyer, I’m extremely satisfied with the experience!

January 26, 2026
Rated 5 out of 5 stars

Excellent All Round

Fair prices. Great selection of products. Jake & the team kept me up to date with my order's progress the whole time. Will definitely be using these guys as my go to place for keyboards and accessories alike moving forward.

Many thanks again,
Patrick

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Toppp :3 everything is well nothing is…

Toppp :3 everything is well nothing is broken and arrived fast and i had no issues, keyboard looks and sounds amazing too i also got some extra keyboards idk if that was a gift or not but tyyy

December 28, 2025
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Rated 5 out of 5 stars

Awesome Store

I have bought a Keyboard from OZO in November, while no other online store had it available. I agree with all the other positive reviews about OZO. They really care about the customer and always keep you informed about the status of your order.
I also got a bonus coiled cable for my keyboard for free, which was a really nice surprise!

I would 100% recommend to shop here when looking for PC peripherals.

Thank you for the Evo75 and keep it up guys!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

very good experience

I bought my mouse before Christmas, and the team sent me regular updates on where my product was and how everything was going. If I were to recommend anywhere to purchase your PC peripherals, it’d be here. Also, as a big bonus, they sent out a free matching cable for my keyboard, showing they really do value their customers. This company is doing things right and deserves all the love that comes its way.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible quality keyboard

Incredible quality keyboard, delivery was meant to be next day but due to delays was almost 2 weeks late. However, the amazing customer service made the whole ordeal better, specifically Jake who was able to add some credit to my account.
I also received a little wrapped gift which was greatly appreciated.

January 4, 2026
Rated 5 out of 5 stars

This company genuinely cares about its…

This company genuinely cares about its customers.

As someone completely new to the world of custom keyboards, I spent hours trying to figure everything out, switches, keycaps, boards, barebones vs full builds, and whether or not to solder my existing keyboard. It was honestly overwhelming.

That all changed when I found this company. They took the time to understand what I was looking for and walked me through my options patiently and clearly. Even late at night, I was speaking with a real person who genuinely cared and helped make sense of a very confusing hobby for a beginner.

If you’re new to custom keyboards, I HIGHLY recommend shopping with these guys.

I placed an order today, and they’ve been upfront about turnaround times and have gone above and beyond to help me build exactly what I wanted.

Thanks again!

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick delivery and good prices

Friendly, helpful and even better were some lovely little Christmas extras thrown in. Very happy with my mystery keycap set. Brilliant and unfortunately for me, very tempting range of products to choose from in the future.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and quality at great value prices!

One of the few UK sellers who had the keyboard I wanted for sale and at a great price.

The site is very upfront about what's in stock, ordered in/preordered etc. and what the resulting dispatch and delivery time estimates are so I knew from the start when it was likely to arrive. All the usual additive pricing for different options was eliminated as well, I could get a single, overall price for the option I was looking at, so that was also a plus.

Customer service was great! Double checked with me about some incoming product changes/choices to be sure I would be happy with the end result - very much appreciated this. The keyboard arrived in good time, safely and delivered via DPD so a reputable and trustworthy delivery service. Entire order was carefully packed for safe delivery, I was very pleased with it all.

The team also clearly put some time and effort into picking the mystery boards/key caps for orders too! I was delighted with the mystery keyboard and mystery key caps I received and it was obvious someone had gone so far as to co-ordinate these two with the main keyboard I had ordered. Not to mention the bonus gifts which were also matched to the rest of the order.

This kind of thoughtfulness is what makes the shopping experience great, and shows a real outstanding level of customer service! Miles above and beyond what I usually expect from online stores I've not used before, I will totally shop at Ozo Keyboards again if I am ever in need of keyboards, key caps and accessories.

Great quality, exceptional service - 110% recommend Ozo Keyboards!

December 14, 2025
Rated 5 out of 5 stars

The product is great

The product is great. I even got an extra set of keycaps and and coil cable.

Shipping toke about 2 weeks but the wait was worth it.

December 2, 2025

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