OZO Keyboards Reviews 

88
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly keyboards, highlighting their solid build, premium feel, and excellent performance. The customer service is frequently described as outstanding, with many appreciating the helpful, knowledgeable, and responsive team who provide clear communication and make them feel valued. Reviewers also appreciate the thoughtful packaging, the inclusion of matching free gifts, and the overall smooth ordering process. However, some customers experienced significant delays with delivery, with orders arriving much later than expected or advertised. A few other people also felt that the customer service was unprofessional, dismissive, and confrontational, particularly when addressing legitimate concerns or issues with orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the competitive pricing, excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery times, some... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the amazing after-sales... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction and stating they... See more

Quality

People report positive experiences with quality, with many reviewers describing products as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top tier customer service from Jake. I bought an Evo75 and due to restocking I add to wait just a few more days, but what makes it stand out is the constant updates and even the flexibility to hel... See more

Rated 5 out of 5 stars

Incredible quality keyboard, delivery was meant to be next day but due to delays was almost 2 weeks late. However, the amazing customer service made the whole ordeal better, specifically Jake who wa... See more

Rated 5 out of 5 stars

I ordered some Akko rosewood switches and the Wave75. It stated on their page it could be between 5-12 days as some of the products are orderd from the manufacturer, so I was aware of the time for arr... See more

Rated 5 out of 5 stars

I bought my mouse before Christmas, and the team sent me regular updates on where my product was and how everything was going. If I were to recommend anywhere to purchase your PC peripherals, it’d be... See more


Company details

  1. Computer Desk Store

Written by the company

Welcome to OZO Keyboards We're not just another keyboard shop. We're three enthusiasts who turned our obsession with mechanical keyboards into a mission: bringing premium typing experiences to the UK without the premium hassle. What Makes Us Different? We cut out the middleman drama. While others slap on markup after markup, we source directly from manufacturers and pass those savings straight to you. That means top-tier keyboards, switches, and accessories at prices that actually make sense. Our Promise: No BS, Just Boards Transparency isn't just a buzzword for us – it's how we operate. We'll tell you exactly where your keyboard comes from, when it'll ship, and what to expect. Pre-order? We'll keep you updated. Custom build? We'll walk you through it. Questions at 11 PM? We've probably answered them at midnight. The Good Stuff From buttery-smooth linear switches to that satisfying tactile bump, from 60% compact warriors to full-sized number-crunching beasts – we've curated a collection that hits different. Whether you're a coding ninja, gaming legend, or just someone who's tired of mushy membrane sadness, we've got your setup. Three People, Thousands of Happy Clacks We're small enough to care about every order and savvy enough to know our stuff inside out. When you email us, you're talking to someone who actually gets why switch spring weight matters and why keycap profiles aren't just aesthetic choices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(88)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not manufactured consistently

Took about a month to get here. The pieces are not a uniform height so the letter keys look and feel strange typing on. My fingers keep catching on the edges of the keys that are higher that the others. The letters, numbers, and symbols are also not printed very well some are slanted or missing part of the corners and it makes the whole keyboard look like it was pieced together from multiple kits. Some of the bottom edges of some keys are also not fully flush, with small bits of plastic sticking off. I had to sand a few down so they wouldn’t scrap the neighboring keys. Overall not the best

May 12, 2025
OZO Keyboards logo

Reply from OZO Keyboards

Hi John, Thanks for your feedback — we're sorry to hear you're not happy with the keycaps. I did reach out to you via email but didn’t hear back.

The set uses the industry-standard Cherry profile, which means different rows have different key heights for ergonomic typing. I understand this may feel unusual if you're used to uniform profiles.

Your order took about 2 weeks to arrive — delays were due to longer processing times from the UK caused by newly introduced tariffs in the US, the processing times by carriers increased significantly.

I'm happy to offer an alternative product or work toward a solution. Please reach out to us at info@ozokeyboards.com

Advertisement
Rated 5 out of 5 stars

Polite and professional

Polite and professional. They let me know via email that my item was out of stock at the time of order. I will definitely buy from here again!

March 14, 2025
OZO Keyboards logo

Reply from OZO Keyboards

Thank you Craig for your positive review, it matters a lot to us!

Rated 5 out of 5 stars

Excellent quality and service

I had very specific requirements for my keyboard and they didn't let me down! Everything from the build itself to the communication throughout the process was excellent. Couldn't be happier with the service or quality. Will definitely be using them again and would highly recommend.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Quality Keycaps

Purchased a set of PBT keycaps from them literally years ago, daily use 14+ hours a day, haven't lost their colour or vibrancy plus they are very friendly in their private communications with you - top notch!

February 20, 2024
Unprompted review
Show reviews in all languages. (88 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look