OZO Keyboards Reviews 

88
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly keyboards, highlighting their solid build, premium feel, and excellent performance. The customer service is frequently described as outstanding, with many appreciating the helpful, knowledgeable, and responsive team who provide clear communication and make them feel valued. Reviewers also appreciate the thoughtful packaging, the inclusion of matching free gifts, and the overall smooth ordering process. However, some customers experienced significant delays with delivery, with orders arriving much later than expected or advertised. A few other people also felt that the customer service was unprofessional, dismissive, and confrontational, particularly when addressing legitimate concerns or issues with orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the competitive pricing, excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery times, some... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the amazing after-sales... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction and stating they... See more

Quality

People report positive experiences with quality, with many reviewers describing products as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top tier customer service from Jake. I bought an Evo75 and due to restocking I add to wait just a few more days, but what makes it stand out is the constant updates and even the flexibility to hel... See more

Rated 5 out of 5 stars

Incredible quality keyboard, delivery was meant to be next day but due to delays was almost 2 weeks late. However, the amazing customer service made the whole ordeal better, specifically Jake who wa... See more

Rated 5 out of 5 stars

I ordered some Akko rosewood switches and the Wave75. It stated on their page it could be between 5-12 days as some of the products are orderd from the manufacturer, so I was aware of the time for arr... See more

Rated 5 out of 5 stars

I bought my mouse before Christmas, and the team sent me regular updates on where my product was and how everything was going. If I were to recommend anywhere to purchase your PC peripherals, it’d be... See more


Company details

  1. Computer Desk Store

Written by the company

Welcome to OZO Keyboards We're not just another keyboard shop. We're three enthusiasts who turned our obsession with mechanical keyboards into a mission: bringing premium typing experiences to the UK without the premium hassle. What Makes Us Different? We cut out the middleman drama. While others slap on markup after markup, we source directly from manufacturers and pass those savings straight to you. That means top-tier keyboards, switches, and accessories at prices that actually make sense. Our Promise: No BS, Just Boards Transparency isn't just a buzzword for us – it's how we operate. We'll tell you exactly where your keyboard comes from, when it'll ship, and what to expect. Pre-order? We'll keep you updated. Custom build? We'll walk you through it. Questions at 11 PM? We've probably answered them at midnight. The Good Stuff From buttery-smooth linear switches to that satisfying tactile bump, from 60% compact warriors to full-sized number-crunching beasts – we've curated a collection that hits different. Whether you're a coding ninja, gaming legend, or just someone who's tired of mushy membrane sadness, we've got your setup. Three People, Thousands of Happy Clacks We're small enough to care about every order and savvy enough to know our stuff inside out. When you email us, you're talking to someone who actually gets why switch spring weight matters and why keycap profiles aren't just aesthetic choices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(88)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product is great

The product is great. I even got an extra set of keycaps and and coil cable.

Shipping toke about 2 weeks but the wait was worth it.

December 2, 2025
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Rated 5 out of 5 stars

Amazing unboxing experience

Amazing unboxing experience, great attention to detail even coming with a carry case. Only downside I can think of is delivery taking a bit longer, other than that I’d buy here again in a heartbeat!

December 9, 2025
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Rated 5 out of 5 stars

Excellent experience

Excellent customer support with prompt replies, and I was kept updated about the delivery until I collected my new keyboard.

December 8, 2025
Rated 5 out of 5 stars

Perfect experience

Super customer service from start to finish. Kept me informed with the various stages of tracking, helped answer questions at the ordering stage, and followed through until delivery.

Couldn't recommend them more

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Top tier customer service

Top tier customer service from Jake. I bought an Evo75 and due to restocking I add to wait just a few more days, but what makes it stand out is the constant updates and even the flexibility to help the customer with other solutions.
Shipment from FedEx had a slight delay, not OZO's fault of course.
Gifts were included (Black November sale) in the package and very surprised when I saw matching colors with my keyboard configuration.

Will definetely buy keyboard related goodies from their store in the future.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

So glad I found this excellent company

Ordered 2 Black Friday: Mystery Keycap Sets, £10 a pop , What a great marketing idea, some cheap fun with a surprise at the opening, like early Christmas presents, lets face it we all need things like this to put a smile on our face and this is a win . Many Thanks

December 5, 2025
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Rated 5 out of 5 stars

OZO Keyboards: My First Order.

Firstly I feel I have to admit to not generally writing reviews for the things I buy, but in the case of OZO Keyboards I simply had to make an exception.

This was my first time ordering anything from them & I must say it was an absolute pleasure. The level of service was flawless & I was kept informed on the progress of my order when appropriate.

The keyboard - in my case an Evo 75, which I thoroughly recommend! - arrived in perfect condition & was well packaged. It was delivered in a timely manner by Royal Mail, once it was back in stock - I was notified beforehand there would be a delay due to restocking, but that was acceptable to me & communication regarding this was excellent.

The combination of premium quality products at superb prices, makes OZO a company I will without doubt be doing more business with & you should too!

In summary: if you are looking to buy a keyboard or anything keyboard related & OZO has it for sale, do not hesitate to order!

November 26, 2025
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Reply from OZO Keyboards

Kevin, my coffee tasted much better this morning reading this review. Made our day!

Rated 5 out of 5 stars

Evoworks Evo75 keyboard

Ordered an Evoworks Evo75 keyboard from Ozokeyboards and it has been exceptional from ordering to delivering and also answering some questions I had at the time of purchase. Took a bit of time to be delivered, which seeing as it is sent from the manufacturer to them and then repacked to the buyer, makes sense but it was well worth the wait. Not only service was fantastic but also packed some gifts together with my purchase - stellar service.

November 29, 2025
Unprompted review
OZO Keyboards logo

Reply from OZO Keyboards

Awesome Joel, really happy to hear you're loving the keyboard. Thank you again for the order!

Rated 5 out of 5 stars

Good customer experience

I bought a Rainy 75 keyboard, and the entire process was great! They were very helpful throughout all of it. I would recommend anyone to buy your keyboard from them.

November 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend to anyone looking for keyboards or switches!

I ordered some Akko rosewood switches and the Wave75. It stated on their page it could be between 5-12 days as some of the products are orderd from the manufacturer, so I was aware of the time for arrival. Unfortunately, the courier was slow to pick up the package (not the businesses fault) when it was dropped off but it eventually got here after a couple of weeks from ordering. Jake kept communication with me going throughout the whole process and even put some nice little gifts as a token of appreciation. The keyboard is phenomally nice and amazingly heavy for the price! Highly recommend Ozo Keyboards.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent keyboards and outstanding service

The Rainy75 keyboards are genuinely fantastic—the sound and feel are so satisfying that someone nearby turned off their noise-cancelling headphones to listen to the clicks.
Jake's communication throughout was excellent: responsive, helpful, and refreshingly personable. The generous extras included meant I could set up a second workspace, too.
Highly recommend for anyone looking for quality mechanical keyboards and proper customer service.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied Gamer

Ordered a fresh keyboard - received quickly, efficiently and kept up to date. The website was very easy to navigate and email communication was timely, polite and relevant. If you want a gaming keyboard this is where it is at!

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great prices and shipping times

I’ve ordered twice from ozo so far and both times the orders arrived in good time and in great condition. The shop owners are very professional and helped with making a choice on which keyboard switches to purchase. I would definitely recommend this shop.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

I was hesitant about making a purchase from a distributor with only a few Trustpilot reviews, so emailed Ozo about the availability of the Rainy75. I didn't want to wait a long time and wanted to make sure I wasn't going to be ripped off and either sold a dud or not receive anything at all.

I checked and the company is registered with Companies House in the UK and they have a London address. This information made me more confident to make a purchase.

The team got back to me quickly and explained that they had two colours of the Rainy75 in stock and, if I wanted a different colour, they would order it from Wobkey which would add 5-7 days to the delivery time. I was happy with one which they had in stock. I ordered the keyboard at 10am and received it the next day. Shipping was free to the UK.

They kindly included a Mintcaps YQ84 keyboard (no switches or keycaps) as a starter for building keyboards. This was a very nice touch as the Rainy75 is my first mechanical keyboard.

The Rainy75 is working perfectly and I'm typing this review as my first proper experience with it!

Thanks a lot Ozo Keyboards!

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Didn’t even receive the keyboards had…

Didn’t even receive the keyboards had to wait a month just for them to say they are not sending them out 😂 terrible company

August 31, 2025
OZO Keyboards logo

Reply from OZO Keyboards

Fradulent order which turned into chargeback placed under a completely different name, now the user is trying to destroy our reputation because the order wasn't fulfilled. My question is, why would try to scam a small business, it's already tough enough as it is.

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