Patient Access Reviews 1,190

Useless. Can't sign in, authentication doesn't work.
Also, the Support Centre link is broken, so good luck getting any help.

The process to use patient access is terrible, the point of online services is that they are supposed to be easier for everyone. The first issue was that the Authenticator app code was not accepted over and over. I eventually managed to sign in from a different device but my GP surgery “may have been unlinked” from patient access. The only way to link it is with an NHS account, which I don’t have, or a GP registration letter, which I also don’t have because I registered with them years ago when I setup patient access. So after wasting a load of time messing around I will have to call the surgery tomorrow which is what everyone did before this useless website existed. Still, knowing the government at least this website will have only cost the low price of eleventy trillion pounds.

I use the Patient Access app to order my repeat medications and for appointments. It has been quite easy to use. However, I am now quite concerned about the changes which have been made to this app.
When I sign in, I am asked to go to the third party authenticator app and use the scanner. I find this process incredibly ridiculous and totally unnecessary. So I just click on 'remind me next time' so that I can avoid this lengthy third party app. Why third party? Anything 'third party' is concerning and not as protected as it first appears. It is also totally unnecessary, unless designed specifically to store information for healthcare companies. I don't trust it and will not be using any authenticator app method to order my medication.
It's so ridiculous and worrying for older people.

So bad. Just point you to private health care. Seems I can only see my GP for an asthma appointment and that is it.

Absolutely atrocious app. cant verify need to download third party apps to work their own app? Sign ins do not work, then it want you to scan the qr code on my phone with my phone ??? really! App now deleted.
I would call you Scammers by getting others to download third party apps.

Up to now I have had no problems with PA except they keep trying to make you get an authenticator. Now for the past two days their text authenticator is not working, have tried on my account and my wife's account to no avail. So the problem now is how do we get our prescriptions ordered. Been in touch with PA but no response. This can be a life threatening situation.

Finding it now impossible to use the App, really difficult and stressful trying to sign in. Complicated by long verification codes, codes to scan and also another shorter code asked for and then a message saying “ Cannot Add
Verification Code to this account.
You already have a verification code for this account. To add a new one, remove the existing verification code and try again.” After trying many times I’ve had to give up.

Tried to book a blood profile test (paid) through Patient Access at a local pharmacy. The on-screen calendar showed all dates and times available so I selected the one that was convenient. Payment taken by Patient Access. The next day I was contacted by Pillbox Chemists Ltd - responsible for organising the in-pharmacy blood profile test - to say date not available as phlebotamist on training course but no way of blocking out unavailable dates on Patient Accesss system. Pillbox also said I had to contact PA to arrange re-fund as PA is the payment system. In turn PA is blaming Pillbox for mis-managing staff availability. I'm still waiting for a refund. Appalling customer service.

Complete garbage. How much NHS money has been spent on this? Such a waste. As usual, if I need to contact my GP I’ll end up phoning the surgery. A miserable experience dealing with this app.

Unbelievably complicated to log in. I've given up.

I am amazed to see how Patient Access makes the simple task of signing-in a complicated endeavour unnecessarily. Probably the worst experience ever for a site dedicated to serve patients. Furthermore, the whole process of sign-in one's account has sadly not improved over the years but degraded.

I am assuming Patient Access doesn't read their reviews, or they simply don't care about the protection of patient's private health records.

Tried to access the portal for a repeat prescription. Message comes up saying they cannot access my records from the surgery. Sent a ticket to the technical department, which they have confirmed. However, there is no ticket number, so how do they track the tickets and the clearance of the problem? This company clearly has no idea what it is doing. Why is the NHS paying for this incompetence. I despair about the state of this country. The NHS needs to get a firm like Amazon in to show them how to run an efficient working IT system.

Why is it so complicated? There is no need to be like Fort Knox to access my information which nobody else would be interested in. It used to be easy and useful……

Utterly useless and unreliable system - multiple attempts required to login - even multiple Captcha used 'for verification' like some sort of piracy site! This is no way to run a health service.

Today I had to go through at least 10 kaptcha pages before I could get in to PA. With limited vision this type of security check is just about impossible

The app is as bad as my local surgery. I’m registered with Patient Access ok but unable to make appointments, request prescriptions or do anything. The app tells me to fill in the linkage details to link to my surgery. I do that (for the umpteenth time), only to get the same old message back saying I’m already linked. The surgery fob me off with yet another email containing the linkage key, despite me explaining I’ve already done that. The technical bods at Patient Access either do not respond to my problem, or fob me off with an email with 10 different links to various problems, none of which refer to mine. I’ve tried deleting App & starting over, but same problem. I’ve even changed my phone. I give up.

I liked this app until they recently " upgraded it. I found the old app easy to use particularly the reordering my medication. Booking doctors appointments was simply and it sent the appointment to my diary. Now it is pot luck to find the reordering medication section. Often easier to log out and try later. Considering trying a different app.

Glad I visited this page. It has made me feel a lot better. I have found it impossible to complete registration even after following the apparently simple steps provided on a sheet by my medical practice.