Google Payments Reviews 305

Shocking non service delivered to my 91 year old Mother....not to be trusted at all! Take care folks....All details sent numerous times with promise of refund then not?
Outrageous way to deal with clients....

if I could give google pay a zero I would. I don't use it and don't have a google pay account or a google account. But somehow, my credit card account was hacked and google pay was activated on an android phone.
I live in Australia. This android phone was used as a digital clone of my card and clocked up $23000 in handbags at Louis Vuitton in London. With google pay all daily limits, transaction limits and dual authentication with the bank is bypassed. I called my bank and they said they money was in a suspense account and had not been transferred. But they couldn't stop the transfer. Then I tried google pay. but that was a deadend for three reasons. 1) google pay doesn't have a phone number to talk to a human it must all be done online, 2). I wasn't the google pay account holder and 3) you can't question a fraudulent transaction unless the transaction has been completed.
I emailed Louis Vuitton in London as the store is appointment only, I knew the time of the transactions they have security cameras. They know the buyer. Their reply was essentially bad luck, it wasn't their problem as the products have all ready left the store.
Clearly the buyer was a regular. The lady I spoke to at LV said they have rigorous security on all online transactions checking owner id and credit cards match. With google pay they can't check. So in conclusion google pay is kryptonite if your bank has no limit on transaction limits. They must know this and don't care. I should be protected for the amount as Mastercard has a zero liability clause on the card. Besides the bank I also reported the transaction to the police. I was told both would call me back. 2 days later dead silence. So now at a minimum I'm on the hook for interest payments on $23,000 until the bank fraud squad have completed their enquiries. I was told that could take 8 weeks. Reading around the subject, the banks are losing a lot to fraud so they are putting the onus back on the card holder. The counter to that is the banking ombudsman is buried with cases and is reversing the transactions the bank denies its their fault. In conclusion if you are crazy enough to risk your mental health by using google pay only use it with a debit card with say a daily limit of $100 on the card and with a bank that has a limit on google pay limits. or switch back to cash and bin all the cards. That's my plan. ok it's inconvenient. but compared to the stress of this situation. The irony is as it's a credit card, essentially it's the banks money not mine. They hadn't transferred the money, knew it was fraud and still wanted to transfer it anyway. Essentially the bank and google pay know about these type of frauds and don't do anything to protect the consumer. Furthermore, I have a camper staying at our campsite he used to be in the Australian federal police fraud squad. He said due to cut backs unless a overseas fraud exceeded $4m they won't investigate! They just pretend they do. You have been warned. The bad guys know about these fraud investigation limits. LV know it too. They are their best customers as they are not price sensitive as it's not their money.... Jesus wept what has the world come too.

I wish I could give less then half a star. Customer service is useless and rude. They can't give you any reasons for things going wrong. I'm better of without that lousey service

Google was allowing youtube to charge me from my credit cars without my approval, and last night for 172 euros and today for 353 euros so I therefore closed the google.payment account.
When I tried to get my money back they never approved it and they stole the money..
Thanks, Luka Kovac

My wife used Google pay as a payment method for a puppy that we never got,basically we got scammed twice once for the puppy and then google pay scammed us by not protecting our investment I AM MAD AS HELL AS WE LOST OVER $2000 DO NOT USE GOOGLE PAY AS YOU WILL NOT GET UR MONEY BACK..BE WARNED

I cant explain,someone using my google account and they subscribe my account to WILD TEXT app in my google account using my account ,pls help me pls to turn off my payments subscription to google account

I can't open it always show white no payment method

I used google pay to pay online. Recently I've added a new card, and whenever trying to use it, I would enter security code and would receive a message in the popup "The card has been confirmed" only google pay would fail to populate the fields for entering payment details on a website (any website). I would have to enter those details manually which defeats the point of using google pay. Paying with that card on its own works.
So I've contacted their support. After 40 minutes of repeating the same questions over and over support person told me that I need to contact the bank, not only completely missing the point of the issue, but also having wasted 40 minutes of my time.
I requested to escalate the issue, to which I received a response that the issue has been escalated and I would get contacted within 48 hours. It's been over 48 hours and no attempt at contacting me has been made.
This experience made me look up the reviews which turned out to be shocking to say the least. I decided for the sake of safety to delete all my payment methods and to never use google pay again.
I am appaled with the level of quality of the product and level of negligence. I thought better of google.

Please I can go through my mpesa..I want to pay my subscription

Never, ever use Google Pay. I attempted to transfer funds from my Google Pay Account to my bank over 90 days ago and it's still not on my bank. They have the absolute worst customer service and tell me they are still looking into it! $600 boom just vanished!

They do not honour their cards. You have trouble contacting them and then do no investigation they just decline. Please do not buy their cards.

Jeremy Selph

I had fraudulent transactions on my Google Pay account. They were no help at all. Then they suspended my account and asked me to send a photo of the credit card used to pay for the fraudulent activity. Of course, I no longer had that card. When I told them this, they sent me to another spot and asked for government ID. I sent this and they told me I used the wrong form. I used the one on their site. They refused to send me the correct form or let me talk to an actual human. After this, no matter what I said to them , I got an automated reply that I used the wrong form. Lòoks like I will never be able to use google pay again. But maybe that's for the best.

Now, to renew the Google domain, needed to prove of address and send utility bills or bank statements, why is it necessary? It is private data. Do you want to control people so? I never would buy this google service if I know

They took my money and never completed the transaction, I was trying to buy Skype credit. I contacted Google and they said they can't refund me as it doesn't come under their policy.
DO NOT USE THEM, THEY WILL TAKE YOUR MONEY AND KEEP IT. THEY ARE SCAMMERS.

I hat 2 unauthorized transactions, i made a complain and after 1 week they answer to me that they couldn't find anything suspicious, but i can't even see what was buyed. I know only 1 thing, money are gone and google payments refuse to give me infos. I wait 2 more days and i will talk to a lawyer.

1 star is anyway to much

Autopay issue

I transferred $500 from my savings account on 2/5 to my googlepay. the money was deducted and posted from my account 2/6. 2/11 I was told the transaction failed, but I have trace and transaction number, plus screenshots of the deduction. they can't provide a either. first it was it failed on 2/6 now its it failed 2/10. the math aunt mathing. I have filed a complaint with the entity that regulates their transmitter licenses. hopefully in fear of losing that license they will return my money to me.

I keep getting billed for a Disney subscription I haven't had in a long time. I asked Disney first, they said it's coming through Google play, so there's nothing they can do. Google meanwhile just denied the request saying they can't verify, and the Customer Service phone number is a joke-- they basically say that due to Covid they have no one answering phones. Yeah, Sure , I bet someone answers in sales!!! I'm also sure some work from home. At least make your lies plausible.
When I go into my subscriptions list it doesn't even show up, so I can prove I do not have this and do not watch it or want it.
I had to cancel my ATM card just to get it to stop. This is going to cause a cascading effect of me having to go back and change all of my other bills that are attached to it. So not only have they charged me for a product for 2 months that I do not have, they will now cost me countless hours of frustration.
Thanks, Google. I'm disappointed and will never use this again, except for paying for Google storage.