Premierappliances 

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Rated 1 out of 5 stars

I ordered a chest freezer a month ago worth SH 70,000 and it had some technical issues. After two days it still has issues. I have never experienced this with any other company. I regret buying this... See more

Rated 5 out of 5 stars

First time I've ordered from this company, having found an item I was looking for at a much lower price than anywhere else. On placing an order, the service throughout was impeccable. Within a couple... See more

Rated 2 out of 5 stars

Delivery team left fridge/freezer still boxed in kitchen, when unboxed noticed dent in fridge door. Emailed straight away, no response at time of writing but they’ve found time to send me half a dozen... See more

Rated 5 out of 5 stars

I can't say enough good things about my recent order. It was a 5 star experience from start to finish. The price was excellent, and by far the cheapest I could find. I placed the order on Thursday, i... See more

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Rated 3 out of 5 stars

Such a mixed experience with this…

Such a mixed experience with this company. After a lot of research in fridge freezers we found that Premier had best value although not cheap. Delivery was a bit ropey and had no way to rearrange the date offered. This meant it was delivered and left packaged. When packaging removed the freezer door was scratched and dented. Premier we’re great and offered either replacement product or door. We’ve asked for a new door but not heard anything since end of July. No answer on phone no callbacks and no response to numerous emails. Just really disappointed.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, item arrived exactly as stated and at a good price. Will certainly use company again and purchase consumables for machine from them.

July 17, 2023
Unprompted review
Rated 1 out of 5 stars

extremely poor customer service and aftercare

Ordered a coffee machine, they sent out the wrong model and informed me that they did not stock the model ordered.
Returned the item to them the next day.
3 weeks later i am still waiting for my refund and the company are uncontactable, to the point they have even picked the phone up and put it down on me.
I have spoken to a really lovely lady who was very helpful and pleasant, that has not got me my refund though.

August 11, 2023
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Rated 5 out of 5 stars

The delivery of an american style…

The delivery of an american style fridgefreezer into my kitchen was extremely difficult.The 2 delivery men who got it in were amazing.Persisted when many would have given in.The delivery was the stand out point of my experience but everything has been perfect.Fantastic price best by far and I looked everywhere.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Did a lot of research to get the right…

Did a lot of research to get the right FridgeFreezer, and then found it much cheaper at Premier than anywhere else. Order handled promptly without snags, delivery was quick. Beautiful machine now proudly in my kitchen. Wife very happy. Marriage safe for now...

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Attracted By The Prices, Delighted By The Service.

I rang for details of a high-end coffee machine I had seen for sale by Premier Appliances online and which was at a price greatly discounted from the MRSP, the person with whom I spoke (on two occasions) could not have been more helpful, he was friendly and knowledgeable and although ultimately I decided upon a Jura machine a couple of models up from the one about which I had initially enquired (and for sale at almost £600 below MRSP!), his help was very valuable; after placing my order, my machine was despatched promptly and arrived just three days later. Faultless service.

July 18, 2023
Unprompted review
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Rated 5 out of 5 stars

Outstanding Service

First time I've ordered from this company, having found an item I was looking for at a much lower price than anywhere else. On placing an order, the service throughout was impeccable. Within a couple of hours I received notification it was being picked up by courier for next day delivery, following which the item arrived with no issues. Many thanks!

July 22, 2023
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Rated 1 out of 5 stars

Absolute joke of a company!

Absolute joke of a company!

Ordered a Haier Fridge Freezer and over a month ago and still waiting for confirmation of delivery! Before I ordered I called and spoke to Sean. I told him that I lived on the 1st floor flat to make sure that there would be no issues with delivery. I was told that all their delivery partners use three man delivery so they will have no issues delivering the appliance. This was not the case as the delivery was refused twice by their delivery partners.

Promised a call back every time I call in. Need to get more competent staff who can deal with customers who have paid large sums of money for appliances they haven't recieved.

After false promises of them using a new delivery company for nearly 4 weeks they've decided to refund me. Not very ideal when I've got rid of my old appliances over 3 weeks ago!

This company is a joke and really need to look at how they are treating customers. Since when did 'taking the p***' become swearing at their staff? This was just an excuse not to deliver my item and take the easy route of refunding me.

Cowboys!

August 5, 2023
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Rated 5 out of 5 stars

I ordered haier series 7 washer and…

I ordered haier series 7 washer and heat pump dryer . I’m very happy with my purchase as I saved over £300 👍
The staff who gave me advice on the order was good and the delivery 2 man team couldn’t be more helpful thankyou . Chris Yorkshire

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Very Happy.

Very Happy.
They were offering a good price for the appliance I wanted.... Order was easy to place, and a receipt was sent quickly. They arranged delivery with the company 'Furdeco' who did a great job.
Whenever I spoke to Premierappliances they did not keep me hanging on the phone, but answered straight away. They were very nice to talk to and answered any questions with knowledge & competence.
My order came quickly by Furdeco and was just what I wanted....Thank you all.

July 21, 2023
Unprompted review

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