PrivadoVPN Reviews 2,402

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Last night, I was unable to connect to the VPN, so I filled out the online Help form and sent it off to Privado Support. This morning, their email requesting the connection data was waiting for me, I... See more

Rated 5 out of 5 stars

Subscribed 24+3 months after briefly using the free version Very budget friendly solution for someone like myself who needs a no frills VPN for most basic usage Its fast, covers every site a... See more

Rated 5 out of 5 stars

PrivadoVPN is a cheap solution offering many server locations around the globe. I'm using it since February 2026. Mostly I use servers in Switzerland, Germany, and the Netherlands. Since tod... See more

Rated 1 out of 5 stars

Installed this PrivadoVPN on my Windows 10 pc as wanted the FREE VPN for minor use. Set up user name & email but cannot log in. Everytime I try to log in, it says "wrong email or password". This... See more

Company details

  1. #17 of 17 best companies in VPN Service

Written by the company

PrivadoVPN is the fastest and most private VPN service on the planet. Protect yourself online with our fast and easy-to-use VPN that you can trust.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

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Replied to 68% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

VPN fails to maintain a connection

VPN fails to maintain a connection on my Mac, talking with support takes you down the rabbit hole- -installing tunnelling software, removing firewall etc. to no avail. Initially there was resistance to issuing a refund. After my initial negative Trustpilot review was posted a refund was issued, and so I have revised my review.

March 13, 2024
Unprompted review
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Reply from PrivadoVPN

We are sorry to hear you are dissatisfied with our service. We responded to your initial request and issued a refund when you asked. Please check your ticket thread for confirmation.

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Rated 5 out of 5 stars

A very happy New Privado customer. i am being honest im no tech head…

If i am being honest im no tech head and most of these tech terms in many comments go over my head. What i can say in simple honest terms is i have been using surfshark vpn for the last 4 years till 29th feb when suddenly i got a message saying acc closed i tried to log back in and it said crudentials changed no idea why. So a friend recommended i try Privado so i down loaded the app tonight and set up an account and picked the free month 10gb to see how it performs. I do a lot of streaming on my firestick and i have to say so far its running " EXCELLENT " no latency or Buffering what so ever. If this vpn continues to perform as good as it is now then i will be Purchaseing it without doubt. The setting up of the account is so simple and Usage and Connection very user friendly compared to other vpn's i looked at for eg ipvanish, which i had previously on another device it was forever Disconecting , Proton is only compatable with Amazon 6.and above versions. In the end i gave up untill as i said my friend suggested i try Privado and i am so very glad i did. Reading a lot of negative reviews on here puzzles me ie the apps a pain it keeps disconnecting, it continues to use up their data wen they have stopped streaming, connecting to servers in different countries which slows down the speed on their device. ??? . Mine stays connected im in the UK i connected to Frankfurt no matter what i am streaming not a blipp or Buffer in sight. As for using up data after closeing down apps they are working on , easy fix is open Privado app and Disconnect as i previously said im a total amature with technology but in my humble opinion and limited experience so far with this vpn i would and will be highly recommending the app to everyone and if i had to score it 10 / 10 it gets from me.

March 5, 2024
Unprompted review
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Reply from PrivadoVPN

Thank you for taking the time to leave a review. If you have any questions or additional feedback, please let us know: https://support.privadovpn.com/new

Rated 2 out of 5 stars

This Vpn is a nightmare to use together…

This Vpn is a nightmare to use together with a firewall. It keeps disconnecting and re-connecting even with the processes allowed. Which suggests it may be doing shady stuff overall, which is strange cause its named Privado, which i assume means private in spanish.

March 1, 2024
Unprompted review
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Reply from PrivadoVPN

Hi, we're sorry to hear about your experience. We'd like to gather more information on the issue you are encountering. Can you please reach out to us at support@privadovpn.com? Thanks,

Rated 1 out of 5 stars

Support unresponsive and ticket…

Support unresponsive and ticket creation over website has to be repeated several times before accepted. Online cancellation is hidden and anything but userfriendly. subscription renewed despite cancellation and going rate $59 a joke compared to the fishing offers $30 or $1.99 - not trustworthy at all

February 15, 2024
Unprompted review
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Reply from PrivadoVPN

Hello Bjoern! Please send us message at support@privadovpn.com, we're happy to remedy the situation.

Rated 5 out of 5 stars

An Excellent VPN platform

Everything in this VPN platform are excellent 👌

August 23, 2023
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Reply from PrivadoVPN

Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.

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Rated 5 out of 5 stars

Easy to instal and has all the features…

Easy to instal and has all the features I need

October 16, 2023
Unprompted review
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Reply from PrivadoVPN

Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.

Rated 5 out of 5 stars

Does what it says

So far so good. I have not had any issues whilst using this product / surfing the web / online shopping etc. and would recommend using this VPN service to anyone.

August 5, 2023
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Reply from PrivadoVPN

Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.

Rated 4 out of 5 stars

privadovpn FIXED IMMEDIATELY: does not work with SKY(UK) internet

privadovpn FIXED IMMEDIATELY the following problem
===============
privadovpn does not work with SKY(UK) internet

thankfully UNINSTALLING privadovpn worked and I had my SKY(UK) internet back

to be clear: privadovpn DID work while connected - but it ursurped / blocked SKY(UK) after disconnecting from privadovpn

Thus it was of no further use - I had to uninstall it

Thankfully, uninstalling was able to be done without a problem (unlike protonvpn - which CANNOT even be uninstalled)

BEWARE ! use restore on Windows
or have a cloned disk
======================
privadovpn FIXED IMMEDIATELY as follows

1. Disable the KillSwitch feature:

2. Go to Settings -> VPN Protocols and activate OpenVPN TCP.

Reconnect VPN and let us know if the problem persists.

THE PROBLEM WAS SOLVED

HAPPY NOW !

October 15, 2023
Unprompted review
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Reply from PrivadoVPN

We sincerely apologize for the inconvenience, please check an email from us with a solution.
If you do not see it, double-check in your email spam folder.

Rated 1 out of 5 stars

Doesn’t work for Sky content

Thought this was a VPN and I could set my location as the UK , whilst on holiday in Spain - and access Sky Go & Super 6 . After 3 days of not working and getting confusing replies from their Support , I finally get one from them to say that it’s not compatible with Sky . So it’s not a working VPN is it ? 🙈

October 4, 2023
Unprompted review
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Reply from PrivadoVPN

Dear Andrew, we sincerely apologize for the confusion, and we deeply regret any inconvenience this may have caused you. We will ensure that such a situation does not occur in the future. We do hope to serve you better in the future and expand the list of the supported channels. 

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Rated 5 out of 5 stars

Fast and reliable

August 30, 2023
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Reply from PrivadoVPN

Thank you for the review! Please feel free to contact us at support@privadovpn.com if you ever need help.

Rated 1 out of 5 stars

not enough data.

September 10, 2023
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Reply from PrivadoVPN

Hello! You can avail more gigs with the Premium sub. Our best promotions are available here: https://signup.privadovpn.com/limitedoffer.

Rated 5 out of 5 stars

Privado Free Service

I use the free service. It easy to use, relatively quick and trouble free - what more could you ask for. It is excellent

August 18, 2023
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Reply from PrivadoVPN

Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.

Rated 1 out of 5 stars

Data limit not helpful

September 10, 2023
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Reply from PrivadoVPN

The freemium tier plans must be refreshed every 30 days even if the 10 GB provided is not used up. Suspended means that the account will still work but your speed is limited and you cannot change servers. Please log into your account on our website and refresh your gigs to lift the suspended state and add another 30-day cycle with 10 GB of transfer.  

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Rated 3 out of 5 stars

Not quite what I expected...

I use the "premium" service for primarily streaming live sport from the UK whilst travelling. Occasionally the streaming service identifies that a proxy is being used and denies access. When streaming is possible (most cases, to be fair) there are regular interruptions to the stream. Sometimes changing the server helps but there are only 2 UK proxy servers available, which severely limits options and viewing pleasure.

September 7, 2023
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Reply from PrivadoVPN

Sorry to hear you are having trouble with our service, please reach out to our team at support@privadovpn.com and we will be happy to assist you.

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Rated 2 out of 5 stars

Not gonna recommend to my friends but people can try

It's slow and didn't get a good experience with their support and the supposedly "Money back guarantee".
I won't say their service is really bad but it's not up to my liking.

September 3, 2023
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Reply from PrivadoVPN

It is expected that you will lose some speed when connecting to a VPN due to the fact that you are adding encryption and additional stops on the route to your destination.
Make sure you are connecting to the server closest to your physical location for the best speed. Our server list is located here: https://app.privadovpn.com/server-list
OpenVPN (TCP) tends to be the slowest of the protocols that we offer, make sure you are using Wireguard, OpenVPN (UDP), or IKEv2 for the best throughput.

If you continue to have trouble, please reach out to our team at suppport@privadovpn.com and we will do our best to assist.

Rated 5 out of 5 stars

Good experience

September 5, 2023
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Reply from PrivadoVPN

Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.

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