Subscribed 24+3 months after briefly using the free version Very budget friendly solution for someone like myself who needs a no frills VPN for most basic usage Its fast, covers every site a... See more
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Last night, I was unable to connect to the VPN, so I filled out the online Help form and sent it off to Privado Support. This morning, their email requesting the connection data was waiting for me, I... See more
Company replied
I am currently having troubles connecting to a VPN as it says im connected but disables any wifi connectivity, tried contacting support had to send a email as there is no live chat. After hours waitin... See more
Installed Privado VPN free on Win 11 using Google Chrome. Opened the app & connected to chosen US location. The app said that I was connected. Nothing Happened--no error message or anything else.... See more
Company replied
Company details
- #14 of 15 best companies in VPN Service
Written by the company
PrivadoVPN is the fastest and most private VPN service on the planet. Protect yourself online with our fast and easy-to-use VPN that you can trust.
Contact info
United States
- support@privadovpn.com
- privadovpn.com
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They helped me well until the problem…
They helped me well until the problem was resolved. Fast answer of my emails.
August 27, 2023
Reply from PrivadoVPN
We're glad our team was able to assist you! Feel free to reach out anytime you need help!
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Great experience when i use this vpn
August 27, 2023
Reply from PrivadoVPN
Glad to hear you are enjoying PrivadoVPN!
Reply from PrivadoVPN
Thanks for taking the time to review our service!
I've never used a VPN before
I've never used a VPN before, they made the process easy.
August 24, 2023
Reply from PrivadoVPN
Feel free to reach out to our team any time you need help!
solved my internet problem
August 26, 2023
Reply from PrivadoVPN
Glad to hear PrivadoVPN was able to help you!
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Valuable, useful technology!
Your technology enabled me to enjoy movies at a website that would otherwise block my viewing of them! Well done!
August 26, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Possible to make P2P downloads and a…
Possible to make P2P downloads and a fast connection as I experienced until now.
August 25, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Give more access to international…
Give more access to international servers as competitor VPNs like windscribe are providing. Speed also gets slow after connecting Privado VPN
August 24, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review. If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Very nice vpn
August 23, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
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Very easy to use
Very easy to use. Always connects. Does exactly what a VPN is supposed to do.
August 24, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Great vpn.
It's very easy to login and logout. The speed is good. Probably free data10g in a month is not enough for me.
August 20, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com. If you need more gigs, check out our special offers https://signup.privadovpn.com/limitedoffer.
Stupid Connection
August 2, 2023
Reply from PrivadoVPN
We are sorry to here you are unsatisfied with our service. Our support team will be reaching out to you shortly.
Reply from PrivadoVPN
We regret to learn about the difficulties you're experiencing with our service. Kindly reach out to our team at https://support.privadovpn.com/new, and we'll make every effort to assist you.
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Free version is good value
Free version is good value, as long as you remember to top up every month. I've only once exceeded the 10GB monthly limit, and that was 'cos of my fat fingers (and slow brain)
August 22, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Usually very reliable.
August 22, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Sometimes it doesn't work at all
August 22, 2023
Reply from PrivadoVPN
Hello! If you need assistance or have any questions, please contact us at support@privadovpn.com. We are happy to help!
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
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Easy installation, clean interface, good server coverage
Easy to install and use both in Windows and Android. My only comment are:
- Servers outside my Geo are always marked as very busy but I had no major issues with latency anyway even for streaming
- The Android app needs to be manually activated after a restart, would be nice that it started automatically
August 19, 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review! We really appreciate it! We have sent a few suggestions to your email about auto-start, please check and see if they help with your issue.
Might be good for those who can make it…
Might be good for those who can make it work. After days of trying to get the payment system to work (it would just not do anything when I pressed the button, no matter which payment method; no error messages, nothing), including multiple conversations with support, I gave up and went with another VPN provider instead.
August 15, 2023
Reply from PrivadoVPN
We apologize for the inconvenience and would like to inform you that the problem has been detected and resolved. If you need a VPN service in the future, we will be more than happy to see you again.
Easy to insttal and get going
As a total newbie to VPN. I found it easy to install and connect to the VPN. It did take me a while to work out that I need to connect to UK in order to watch UK tv. The connection was excellent - I was watching the football world cup final on bbc so it was a high volume connection
August 18, 2023
Reply from PrivadoVPN
Thank you for reviewing PrivadoVPN
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