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RAC Mobile Mechanics Reviews 

39,938
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who arrive promptly and clearly explain every step of the repair process. People also find the online booking system extremely simple and convenient, saving time compared to traditional garage visits. However, some people mentioned frustrating issues with unexpected booking cancellations and delayed arrivals from assigned mechanics. A few reviewers also experienced poor communication when trying to get updates or resolve complaints through customer service teams. Additionally, a small number of customers noted occasional follow-up problems or unexpected vehicle issues after the service was completed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of having mobile mechanics... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff and mechanics were polite,... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that appointments are quick, simple, and... See more

User experience

Consumers find user experience to be positive, highlighting the convenience of having services done at home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly t... See more

Rated 5 out of 5 stars

Our mechanic, Martin, rang the evening before to confirm his visit & also gave an eta. He was very focused, experienced and gave us the reassurance we needed that he could fix the problem to allow us... See more

Rated 5 out of 5 stars

Shout out for Matt, the agent who attended to my Lexus Hybrid at Leicester Forest East on Saturday afternoon. Whilst the overall wait was longer than I would have hoped for, but it was a Saturd... See more

Rated 5 out of 5 stars

My mechanic arrived at the time they said they would be there, they were friendly and discussed my issue. I had two new brake pads and a new wheel sensor fitted following a previous RAC diagnostic rep... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40K reviews

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4.8

All reviews

(39,938)

21,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service from Ollie – 10/10

I had my first experience with RAC Mobile Mechanics today, and I honestly could not have asked for a better one. Ollie (Mobile Mechanic ID 8774) was absolutely outstanding from start to finish.

He repaired my car carefully and professionally, clearly explained what had gone wrong, showed me the faulty parts, explained what needed replacing and why, and then showed me the completed work afterwards. He also identified a few additional issues to keep an eye on and explained what may need attention in the near future. His knowledge, honesty and customer service gave me complete confidence in the work he carried out.

Ollie was also incredibly friendly, polite and helpful. At one point, an elderly neighbour asked for help moving a fridge, and he kindly stopped to help her as well. That small gesture said a lot about the kind of person he is.

He made an excellent first impression of RAC, and because of this experience I would be very happy to use RAC again for future repairs.

I sincerely hope this feedback is passed on to Ollie and recognised internally, because employees like him are a real credit to the company and deserve to be appreciated.

Absolutely 10/10. Thank you, Ollie!

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I couldn’t be more pleased with the service I received from the RAC. The whole experience was excellent from start to finish. The response was quick, the communication was great, and the RAC patrol who attended was friendly, professional and extremely helpful.

They took the time to explain what was wrong and made sure everything was dealt with properly before leaving. It was reassuring to have someone so knowledgeable and helpful when I needed assistance.

September 4, 2026
Rated 5 out of 5 stars

Excellent and convenient

Had a car service carried out at home. Good amount of emails and texts on the run up, and I got a text on the day when they were on their way.
Having the service on my drive was so convenient, and the mechanic very professional. I’ll definitely use the service again. Thanks.

September 11, 2026
Rated 5 out of 5 stars

Fixed the problem

Had to have a new battery, I have had something draining my battery intermittently, and hopefully not only did the mechanic replace the battery quickly and efficiently, but he has hopefully identified the issue.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

So easy

So easy! Just booked online, received email and text confirmation. On the day before, the mechanic sent a text with appropriate arrival time. He turned up, did a great job and advised on a couple of things I need to sort in the near future. Very pleased with the service.

September 11, 2026
Rated 5 out of 5 stars

Kyle came at the specified time

Kyle came at the specified time. Was very quick and efficient. He was a very polite young man.i would recommend them to anyone. It was so much easier than driving to a garage and having to go back for your car when done

September 11, 2026
Rated 5 out of 5 stars

Jamey is personable

Jamey is personable, happy to explain all that he was doing and helpful with his advice. A good experience. It was so convenient being done at home.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

James - 10/10

James arrived early; kept me informed of his timings; was polite, obviously knew his ‘stuff’ and completed the job in the time he had suggested.
Would 💯 recommend
Amanda

September 11, 2026

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