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RAC Mobile Mechanics Reviews 

39,876
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who arrive promptly and clearly explain every step of the repair process. People also find the online booking system extremely simple and convenient, saving time compared to traditional garage visits. However, some people mentioned frustrating issues with unexpected booking cancellations and delayed arrivals from assigned mechanics. A few reviewers also experienced poor communication when trying to get updates or resolve complaints through customer service teams. Additionally, a small number of customers noted occasional follow-up problems or unexpected vehicle issues after the service was completed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of having mobile mechanics... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff and mechanics were polite,... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that appointments are quick, simple, and... See more

User experience

Consumers find user experience to be positive, highlighting the convenience of having services done at home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly t... See more

Rated 5 out of 5 stars

Our mechanic, Martin, rang the evening before to confirm his visit & also gave an eta. He was very focused, experienced and gave us the reassurance we needed that he could fix the problem to allow us... See more

Rated 5 out of 5 stars

Shout out for Matt, the agent who attended to my Lexus Hybrid at Leicester Forest East on Saturday afternoon. Whilst the overall wait was longer than I would have hoped for, but it was a Saturd... See more

Rated 5 out of 5 stars

My mechanic arrived at the time they said they would be there, they were friendly and discussed my issue. I had two new brake pads and a new wheel sensor fitted following a previous RAC diagnostic rep... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40K reviews

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4.8

All reviews

(39,876)

21,250 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Star Mechanic !

Kept me informed through the process , very knowledgeable mechanic and the work was completed very efficiently. Got straight to the task at hand and explained everything extremely well.

Entire process was very smooth.

September 10, 2026
Rated 5 out of 5 stars

Thank you so so much!!

After not being able to use my car after breast cancer surgery, my car battery died. Scott was brilliant and sorted a new battery out for me but also re programmed my central locking on my keys. When you’re going through something like I’m going through I can’t stress enough how grateful I was that he was able to resolve the whole issue without any stress and with a great attitude. Thank you so much 😊

September 10, 2026
Rated 4 out of 5 stars

Your team were very late [we had to…

Your team were very late [we had to wait in all day], but once here they were very thorough.

September 10, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We appreciate your feedback and understand your frustration regarding the delay. We are glad our team's thoroughness was evident once they arrived. Thank you for choosing the RAC, we're always here if you need us in the future.

Very best, Brad

Rated 4 out of 5 stars

Friendly professional mechanics

Ollie was friendly, helpful & informative - 5*. Got on with the 2 jobs I had booked with knowledge & professionalism.
This is the second time I have used the RAC at home service & find it competitive & convenient.
I have given a 4* rating however as I did have a bit of bother with the booking process this time which is unfortunate. My quote never reached me & the date for the work came with a first text notification, but not an update & in the end after waiting in all day, no mechanic arrived. It took another phonecall to sort & rearrange. However the service by the mechanics is worth it, & I will most likely use the RAC again.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We are so pleased to hear about your positive experience with our mechanic, Ollie, and their professionalism. We truly appreciate your continued use of our at-home service. We are genuinely sorry to learn about the difficulties you encountered with the booking process and the missed appointment. We understand how frustrating this must have been, and we are actively reviewing our booking system to prevent such issues in the future. Your feedback is invaluable as we strive to improve our services for all our customers.

Thank you for choosing the RAC, we're always here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Very pleasant and efficient mechanic

Very pleasant and efficient mechanic, who explained everything very clearly. Unfortunately he was unable to fix my car as the problem was not as expected. However he assisted me in booking my car into my own garage, explaining to them what needed to be done next. My review reflects the excellent service given by the mechanic despite the failure to get my car back on the road.

September 8, 2026
Rated 4 out of 5 stars

The mechanic was lovely and very…

The mechanic was lovely and very helpful. One problem I have NOT received the report of the service and what he did. I need it for my MOT next week. Would really appreciate receiving it soonest.
Otherwise mechanic very helpful and a nice guy.

September 10, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're glad to hear you had a positive experience with our mechanic and found them to be very helpful. We sincerely apologise for the delay in receiving your service report, especially with your MOT approaching. We've actioned for this to be sent to you. Should you need any further support, please don't hesitate to reach out.

Very best, Brad

Rated 1 out of 5 stars

Paid for a full service and a full…

Paid for a full service and a full service is NOT what I received.
Topping coolant up with tap water to not having any screen wash on his van to put in.
Terrible and I will not be using RAC to service my car ever again. Avoid

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company I have had mechanics…

Terrible company I have had mechanics not turn up three times and when one dod turn up told me I had been sent wrong g alternator for me then to get a message saying it wasn’t the wrong one!
Then they send a patrol instead of a mechanic and then they apologise and attempt to send another patrol?!
I called them and tell them not to send a patrol because last one said it should be a mechanic they apologise again and say they will send mechanic.
Three appointments missed for the mechanic and then they say I have refused to communicate with them despite me having numerous recording of conversations between us and emails!
Then they cancel the insurance for the hire car leaving my disabled mother with no transport!
Going through Motability to try and get them to make sense of this because this company is a complete mess

August 10, 2026
Unprompted review

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