Reliant Reviews 

12,411
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,701 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpfulness and professionalism of the delivery staff, who often go above and beyond. Many appreciate the quick and efficient delivery, with items arriving promptly and often earlier than expected. Reviewers are very satisfied with the products, finding them excellent value and high quality, supported by an excellent and stress-free overall service and ordering process. However, some people mentioned receiving damaged items upon delivery, and were not happy with customer support response times or the process for rectifying these issues. A few others also felt that there were issues with delivery scheduling or the external delivery company, leading to delays or difficulties.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product quality, value, and performance, with many praising items like... See more

Service

Customers had positive experiences with service, often describing it as excellent, quick, and professional.... See more

Staff

Consumers consistently report positive experiences with staff, particularly praising delivery personnel for... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This HYE smart tv is excellent value for money but for someone who is shy of modern technology it is a nightmare to set up.Like all smart TV's it needs a good reliable internet connection- unfortunat... See more

Company replied

Rated 4 out of 5 stars

Ideal ‘overflow’ freezer for the garage, which is working well. One star knocked off as communication not great. I wasn’t going to be home for the delivery slot, but despite two emails they still atte... See more

Company replied

Rated 4 out of 5 stars

No problem ordering the item. Paid extra for Saturday delivery but ended up with a message to say won't be delivered till Monday. One quick phone call and the delivery was back on schedule. Great se... See more

Company replied

Rated 4 out of 5 stars

Would have been a 5 but for a mix up on delivery times and stuff, but later found out it wasnt reliant fault it was the delivery company used and they lied. But would defo use again, excellent service... See more

Company replied


Company details

  1. Electronics Store
  2. TV store

Written by the company

Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.

Our Promise

Free Delivery + Free Warranty + Price Match

We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,411)

1,689 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Competitive prices

Competitive prices, good communication.
Shame that the delivery driver was working on his own on a very hot day.

June 19, 2026
Reliant logo

Reply from Reliant

Thank you for your 4-star review, I will pass on your feedback to our logistics department.

Rated 5 out of 5 stars

Dean was fantastic and very helpful

Dean was fantastic and very helpful. Perfect delivery and overcame a difficult step and doorway. Great service - as I said Dean was brilliant.

June 30, 2026
Unprompted review
Reliant logo

Reply from Reliant

Thank you for your 5-star review, I will pass on your feedback to our logistics department.

Rated 5 out of 5 stars

Great service

Great service, price was excellent. Courteous delivery driver. Excellent service highly recommended purchase.

June 17, 2026
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 1 out of 5 stars

Robs peoples money refuses to get back…

Robs peoples money refuses to get back to you in any messages even when you’ve cancelled the order how many times and wrote to them they don’t do anything still waiting for my money back disgusting service

June 30, 2026
Unprompted review
Reliant logo

Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Delivered by Dean

Delivered by Dean. Very plesant and helpful bloke

June 30, 2026
Unprompted review
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

My son was very happy just the right…

My son was very happy just the right size.
The delivery was great and fast and on time, brilliant service *****

June 22, 2026
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

I’m so happy with my new fridge…

I’m so happy with my new fridge freezer!

The reliant website was easy to use, I was kept informed of delivery each step of the way, it was delivered well by the delivery driver and he was very nice. I’ve had no problems since and overall really happy with my purchase!
Would definitely use reliant again and recommend to others too!

June 17, 2026
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Great item at a great price

Great item at a great price. What made this delivery different was the professionalism of the driver, he was more than helpful and courteous and polite at all times, and respectful of our property.

June 29, 2026
Unprompted review
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Fast and good delivery

Fast and good delivery. Called to let me know in advance and when they got here. Items work and warranty ok. No problem

June 19, 2026
Reliant logo

Reply from Reliant

Thank you for your 5-star review.

Rated 1 out of 5 stars

I have ordered fridge and for some…

I have ordered fridge and for some reason want to return I have contacted couple of times but no response I trusted Just Tesco but got disappointed

June 17, 2026
Unprompted review
Reliant logo

Reply from Reliant

Apologies again for this not already being resolved, as per our phone call, AIT will be collecting tomorrow, thank you for confirming you received your text. I will call you again once the collection has taken place, Antony

Rated 1 out of 5 stars

My machine is broke

My machine is broke
Ive sent numerous emails
No answer the machine is under a year old the phone numbers all 3 of them just ring out
Im solo in my house its hardly used
Im letting all numbers call from land line and mobile no answer
There quick to send an email for review 2 weeks after you get it but yhen you cant get through
They need to acknowledge receipt if an email
Not a good advert fir a company 😕
I live in wales blackpool a bit far to go see them face to face
Not happy

June 26, 2026
Unprompted review
Reliant logo

Reply from Reliant

Please accept our sincere apologies regarding your experience with customer services and the lack of response you’ve had. We have had issues with our e-mail service and have had to change our provider, what should have been a seamless transition has unfortunately not worked out that way. Please can I ask you to resend any communications you’ve sent to our new dedicated customer service e-mail. customer.service@reliant.co.uk so that we can get this resolved for you.

Rated 1 out of 5 stars

Don’t ever pick up phone we call 44…

Don’t ever pick up phone we call 44 times this morhing Friday to we are cancelled order eBay we put in cancellations as it was not shipped by 48 hours we had but new freezer no one even reply not happy order 03-14831-79865

June 27, 2026
Unprompted review
Reliant logo

Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

new cooker and microwave

From placing our order to the delivery couldn't have been better. Goods arrived on time we were emailed through every stage. Only thing would have helped if someone was available to answer their phones after calling several times.

June 16, 2026
Reliant logo

Reply from Reliant

Thank you for your 5-star review, I will pass on your feedback to our logistics department.

Rated 5 out of 5 stars

4 door American style Fridge Freezer.

We were given a time for the delivery and we could see via a map how close they were getting. We then got a call an hour before they arrived and they were ahead of schedule. They took the new fridge freezer from the van. Came into the house to check where the old freezer was located. It was in the kitchen upstairs, we live in an upside down house. The old freezer was removed easily. However, when they were back at the van they informed me thay can only deliver upstairs if the fridge weighed less than 85Kg. I did point out that I had spoken to the salesman and told him where we wanted the new American style fridge freezer to go. It was written on the order and we had contacted the delivery people. We then had to wait to find out. Good news the new fridge freezer weighed 84Kg and could be delivered. They moved the fridge freezer in quickly and got it upstairs in the correct position in less than 5 minutes. The Fridge freezer looks fantastic and works very well and is better than expected. Not sure we are able to set the temperature at different levels but the fridge is on 5C and the freezer -18C. Seems to be the right temperature. If you have a non standard place for a fridge freezer make sure everyone you speak to everyone and make them aware. We were very happy with the service and speed that the delivery team moved items around.

June 23, 2026
Reliant logo

Reply from Reliant

Thank you for your 5-star review.

Rated 5 out of 5 stars

Rob the delivery guy was spot on.

Rob the delivery guy was spot on.. the experience as a whole was smooth from start to finish. The communication regarding delivery of item was spot on on time and very well executed no faff no fuss job done .
The quality of my american fridge freezer is next to none well worth every penny. I honestly cannot fault the delivery guy rob he was the nicest of blokes you could meet he was professional and very helpful he did a great job and was so comfortable with him in my home. I will be a returning customer to reliant in the very near futurw the hye amerocan fridge freezer is brilliant. And the price is a reflection of the quality.

June 21, 2026
Reliant logo

Reply from Reliant

Thank you for your 5-star review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look