Renugen 

Order placed then I was told it was not in stock. Ghosted and no response to calls

Will be paying a personal visit with blues and twos to get this sorted

Unfortunately, I'm in the same boat as others. They do not answer calls or respond to voicemails. I haven't received products and the very slow response to emails dried up completely some weeks ago. I'm very worried I've lost my money (over £2k - a large sum to me and my family). After reading other reviews here, I've reported them to the police and involved my bank but I fear it's unlikely I'll see the money or product. Order placed 23rd Feb and was told dispatch would be by the 24th. I've had no contact / response since the 4th of March.

Thieves, I have not got the goods or my money back. The law is on the case. - Update,
After 6 months of legal action, and a pending court case, Renugen paid up. Communication with this firm was impossible, they fail to respond to emails, phone calls, and solicitors communication. Only the threat of court action against them yielded a refund. It has left me £600 out of pocket by having to take legal action against them. Be warned. There is something seriously wrong in this firm.

Same as others. Bought panels that never arrived. Calls and emails not returned. DO NOT DEAL WITH IS COMPANY

Don't use this company they take your money and don't supply the goods. They don't answer their phone or reply to messages

Order placed on Jan, 21st and paid on Jan, 22nd.
Order cancelled by me on Feb, 3rd.
Feb, 24th still no refund.

Renugen offered a specific Panasonic panel I required which is no longer MCS-approved. I also ordered another four Longi 360w panels. I paid the full amount by BACS as soon as the order acknowledgement arrived by email.
When their website still showed "awaiting payment" two days later I telephoned and was immediately offered an apology. They confirmed that they still had the Panasonic panel in stock and offered next day delivery of the order.
All 5 panels arrived safely secured to a substantial pallet by midday.
I'm unsure where the company is based. The Registered Address, operational address and phone number are in different areas of SE England. However they supplied what I ordered promptly, despite the initial lack of payment acknowledgement. I received 4 telephone calls to advise me of progress, and an emailed invoiced the same day. That's pretty good communication.

Customer support very helpful when looking for a replacement inverter. Suggested an alternative at a reasonable price and order and delivery went smoothly from there. Happy to recommend Sheldon and the team and will use again in the future.

Do not use this company, I had dealings with them last year order value about £3500. I wasn't going to bother writing a review, but I see that they are still up to their tricks. Be warned. If you are having trouble getting your money refunded ask your bank to open a fraud case, which is what I did. As soon as that happens Renugen's bank account is frozen. I got my refund in 2weeks.

This company takes your money and then fails to acknowledge receipt, will not reply to your emails or answer the phone. Very poor service and not to be trusted.

I ordered solar panels and paid by bank deposit (the only payment method they offer). Renugen then contacted me by email to advise they didn't have the product I ordered in stock and offered other panels as alternatives. I declined as I was after a specific model of solar panel. I asked to cancel the order and requested a full refund. That was the last I saw of Renugen or my money.

We however, did manage to track down one of the company Directors via information on Companies House. To his credit, he did respond promptly, apologised profusely, provided a full refund within 3 business days and kept me informed throughout.

So they did redeem themselves somewhat.

They would benefit from addressing some of their organisational difficulties in order to reduce the number of negative reviews.

Do not pay this company by bank transfer. I have not received my £1000 order or a refund. It seems to be a theme on Trustpilot reviews with previous customers not getting goods or refunds. No reply to emails or Telephone calls. Avoid.
Update 10th Feb 2022. County Court judgement requested against Renugen via Small claims Court for £1100.00.

Ordered 2 Pylontech batteries and brackets in September. They were expected to ship in October which was fine, however due to delays with couiersr they didn't ship until this week.

I do hope Renugen do a little work on the communication to the customer, as I found myself asking the same question over and over again.

However knowing the market and what has been happening since the start of 2021 with shipping both into and around the country I don't believe they are at fault for most complaints.

They delivered the products and have been supporting me with a faulty unit they supplied 3 years ago, can't say fairer than that.

Utterly useless company. Incredibly poor communication and customer service. Ordered two solar panels, and had to pay via bank transfer which I thought was very unprofessional. Very quick to reply to emails when they want your money, and as soon as they have it they completely ghost you. No answers to emails, regularly left on hold on the phone. After being told delivery would be 2 to 3 days, the panels arrived literally 2 weeks late. On no less than 4 separate occasions I gave instructions that the site was not accessible by HGV, so imagine my surprise when my panels arrived on an 18 ton truck.

Avoid this company at all costs, they are absolutely shocking.

I first contacted this company on 6th September. I needed 2 ABB 5 kW inverters urgently and they indicated by email that these were available in stock just as it says on their website. I received a PI that same day and made payment via wire transfer (GBP 1790). They confirmed payment receipt on September 13th.
To date (November 14th) I have made numerous phone calls and written over 30 emails to them . When someone answers the phone they will not put me through to the salesperson responsible. When the account handler responds by email, all I get is an apology and nothing happens. Always going to check their accounts department. This has cost me a lot, since I am an international customer and I have to source the inverters elsewhere just so that I can please my clients.
I am about ready now to dump all the email correspondences on social media page so that the public can see them for what they are.

Emails sent are never replied to... I wanted to buy some panels along with fittings and possible installation. No one ever bothered to reply - even if they couldn't supply, there was nothing said. I came here and read some of the other reviews and very glad I did... I won't be using Renugen now.

After numerous times trying to contact the staff I have been intermittently returned correspondence with the company, on top of that, their payment methods are not the conventional methods (debit card transaction) which makes attempting to completing an order alot more difficult and for the benefit of the company.

I have turned my sights towards buying from another supplier after numerous failed attempts to pay and complete my order and be acknowledged by the customer service team.

Don't waste your time go elsewhere.

I ordered 2 solar panels in mid June. In stock on website. As soon as I paid, by bank transfer, I got an email saying no longer in stock, but I could have 2 slightly larger ones if I paid an extra 60 odd quid. I refused and asked for my money back. No refund to date, and now emails have stopped. I note that Renugen state that their practices have changed, but I seem to have had the exact same expeiences as others, and they still owe me £260 refund, so it's clear that nothing has changed.

Thank you Guys, my panels arrived safe and sound and was delivered so quickly. I wouldn`t hesitate to use you again and would recommend you to everyone. Many Thanks Greg

Renugen managed to source the PV panels I required and handled all of the uncertainty over the import & duty that another supplier wouldn't assist me with. Happy to wait a while for the delivery as understood these were not on 'next day' service.