Looked suspicious but I checked on scamadviser.net and company came back at %90 green. Ordered 4 LG Panels @ £1150 I should have checked on Trustpilot and that's a valuable lesson I've learned. I'v... See more
Company replied
Renugen
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See what reviewers are saying
Order placed 26 Jul, email received on 2 Aug to state items out of stock although website showed availability and allowed me to order. They requested my bank details in order to issue full refunded.... See more
Company replied
I bought 2 solar panels from renugen online. That day i received a courtesy call saying that they didn't have them in stock, but they did have the same size panel and make, but 5 watts greater output,... See more
I ordered a lithium battery plus delivery approx £6000 and Renugen failed to deliver. Impossible to contact by phone or post. After 6 months I put a claim into the Small Claims court and received a... See more
Company details
Written by the company
Company is no longer operational
Contact info
Gatehouse Close, HP19 8DP, Aylesbury, United Kingdom
- renugen.co.uk
Fast Friendly service
I have just ordered 2 new PyTech batteries from Renugen and they arrived in 3 days as promised. I had a call from them the day I ordered and one on the day of delivery to confirm that the delivery actually happened.
March 10, 2021
Unprompted review
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I bought 2 solar panels from renugen…
I bought 2 solar panels from renugen online. That day i received a courtesy call saying that they didn't have them in stock, but they did have the same size panel and make, but 5 watts greater output, and would upgrade me for free. 1 week passed and my order still said awaiting payment. After a phone call, it was put down to a lack of communication between their staff. Having read the negative reviews (post order) i became extremely anxious, and another week later lost it with them verbally. I have now received my upgraded panels, several weeks late, and much fretted over. They're not crooks, but need some organising.
March 6, 2021
Unprompted review
They must have improved
i was a little worried to place an order with Renugen after the very negative comments left already. However they had the exact product i needed. I talked to them and they acknowledged that they had experienced problems. I placed my order for 9 solar panels and mounting system. (by the way they designed and specified the mounting system and it worked well). Delivery was a little over 1 month, which as it was from Germany and over the COVID/Brexit period i didn't think it was too bad.
I think they have some issues with communications - mostly from the shippers that they use, however the information did come, i just had to be patient.
I would have scored them 5 stars but the German shippers let them down a bit.
January 18, 2021
Unprompted review
Placed a order with this company and never got my goods or a back order confirmation aylesbury y
Placed a order with this company and what a nightmare, never answering phone calls or e mails, broken promises for goods that never arrived,in the end it took 6 weeks to get my money back after threatening Legal recovery.Do NOT DEAL WITH THIS COMPANY EVER, Or you will regret it.
October 8, 2020
Unprompted review
Reply from Renugen
Good day,
This email follows your October 8, 2020 review of Renugen on Trust Pilot.
We sincerely apologise for your experience and would like to take this opportunity to assure you that we have implemented strict measures to avoid this happening again.
The issues you experienced were directly related to the ructions caused by the onset of the coronavirus pandemic and global supply chain issues that have since been rectified.
Our lack of communication during this time was unacceptable. Renugen has taken it as a top priority in ensuring that all requests for refunds are handled effectively and in a timely manner- ensuring that our customers are informed directly of the status of their order and if there should be a delay in delivery.
Renugen has since expanded, and we have spent considerable resources on improving our customer care, communications with customers and have updated our refund procedures. We greatly appreciate all feedback.
We strongly believe that the review you placed no longer accurately reflects the level of services that Renugen now offers or our commitment to customer satisfaction. This is evident from the favourable recent reviews on Trust Pilot.
We urge you to please consider updating your review after experiencing our new and improved systems and procedures.
Kind Regards,
Renugen.
I ordered and paid in full for a solar…
I ordered and paid £373.61 for two solar panel on 5 March 2020, and as others have found the panels never arrived. Messages and calls were ignored. I was then told the panels were no longer in stock, despite their website still showing stock.
On the 26 March I reported Renugen to Competition and Markets Authority (government/collections/cma-covid-19-response) and I threatened legal action through the UK Gov small claims court (uk/make-money-claim).
29 May I completed the online claim through and I was informed that the Court decision would be given on Monday 22 June. Yesterday, the 19 June, Renugen e-mailed to say that they have paid my refund so, my refund cost me £35.
Renugen have no solar expertise, no tech support and no professional ethics towards their customers. Renugen have supplied panels from Bimble solar so, I guess they have no stock either!
I eventually sourced my panels from Bimble solar and found them to be knowledgeable, friendly and supplied the panels within 48hrs. I've shared my experience with the local narrowboat fitters...
June 20, 2020
Unprompted review
Reply from Renugen
Good day,
This email follows your June 20, 2020 review of Renugen on Trust Pilot.
We sincerely apologise for your experience and would like to take this opportunity to assure you that we have implemented strict measures to avoid this happening again.
The issues you experienced were directly related to the ructions caused by the onset of the coronavirus pandemic and global supply chain issues that have since been rectified.
Our lack of communication during this time was unacceptable. Renugen has taken it as a top priority in ensuring that all requests for refunds are handled effectively and in a timely manner- ensuring that our customers are informed directly of the status of their order and if there should be a delay in delivery.
Renugen has since expanded, and we have spent considerable resources on improving our customer care, communications with customers and have updated our refund procedures. We greatly appreciate all feedback.
We strongly believe that the review you placed no longer accurately reflects the level of services that Renugen now offers or our commitment to customer satisfaction. This is evident from the favourable recent reviews on Trust Pilot.
We urge you to please consider updating your review after experiencing our new and improved systems and procedures.
Kind Regards,
Renugen.
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Avoid these con-artists. They took my money and ignored me for over a month!
I ordered and paid in full for a solar panel on 9th May. By the 18th May it had still not arrived. I checked online to see the status as "awaiting payment". Over the next ten days I tried to make contact with them via telephone, email and on Facebook no fewer than two dozen times. These messages and calls were totally ignored until I threatened legal action and to report them to trading standards.
They finally replied to me on 28th May to confirm they had taken my money on 9th May. Despite this my order status remains "awaiting payment".
Then, on the 6th June, they e-mailed to say that they are unable to supply the panel. This is despite the website claiming it was in stock. I asked for to an alternative 250W panel. I've not heard back from them since this request.
On 10th June I requested a refund and got no reply.
On 13th June I again requested a refund and informed them again of my intent to report them to Trading Standards. I got no reply.
On 16th June I reported them to Trading Standards. I also made clear my intent to take them to the small claims court.
These people are ignorant con-artists. AVOD this company.
June 16, 2020
Unprompted review
Reply from Renugen
Good day,
This email follows your June 16, 2020 review of Renugen on Trust Pilot.
We sincerely apologise for your experience and would like to take this opportunity to assure you that we have implemented strict measures to avoid this happening again.
The issues you experienced were directly related to the ructions caused by the onset of the coronavirus pandemic and global supply chain issues that have since been rectified.
Our lack of communication during this time was unacceptable. Renugen has taken it as a top priority in ensuring that all requests for refunds are handled effectively and in a timely manner- ensuring that our customers are informed directly of the status of their order and if there should be a delay in delivery.
Renugen has since expanded, and we have spent considerable resources on improving our customer care, communications with customers and have updated our refund procedures. We greatly appreciate all feedback.
We strongly believe that the review you placed no longer accurately reflects the level of services that Renugen now offers or our commitment to customer satisfaction. This is evident from the favourable recent reviews on Trust Pilot.
We urge you to please consider updating your review after experiencing our new and improved systems and procedures.
Kind Regards,
Renugen.
Ampair 100 wind generator
Ordered wind generator from Renugen, paid in advance (2465.32 GBP) Jan 2020, never received item, no tracking info, no return calls, now won’t even answer my calls !!!
STILL NO REFUND OR PRODUCT !
DO NOT USE THIS COMPANY
June 8, 2020
Useless company now threatening behaviour
Useless company, waited months now for a basic quote for solar panels and some extras.
Avoid at all costs as if their pre sales service is anything to go by you would never want a problem with them!
Shows how useless this company still are as they took a year to reply to my review, unbelievable!!!
Following my update this company are now hassling me with emails from their "legal team" asking me to remove my honest and accurate opinion and description of their companies service.
If that doesn't tell you what sort of company you may be dealing with, what else would.
April 12, 2020
Unprompted review
Reply from Renugen
Good day,
This reply follows your April 12, 2020 review of Renugen on Trust Pilot.
We sincerely apologise for your experience and would like to take this opportunity to assure you that we have implemented strict measures to avoid this happening again.
The issues you experienced were directly related to the ructions caused by the onset of the coronavirus pandemic and global supply chain issues that have since been rectified.
Our lack of communication during this time was unacceptable. Renugen has since expanded, and we have spent considerable resources on improving our customer care. We greatly appreciate all feedback.
We strongly believe that the review you placed no longer accurately reflects the level of services that Renugen now offers or our commitment to customer satisfaction. This is evident from the favourable recent reviews on Trust Pilot.
We urge you to please consider updating your review after experiencing our new and improved systems and procedures.
Kind Regards,
Renugen.
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