I ordered a dress from Sauths from UK and it arrived in approx 10 days with some courier updates. I ordered a size up as was the only dress left and had it taken in by about an inch and a half, alt... See more
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I’ve been shopping from Sauths for a number of years. I love all the pieces I’ve purchased. Great quality and excellent service. I’ve contacted Elena a number of times and always received quick respon... See more
Company replied
Never heard back about return /exchange… dishonest. Love 2 of the items but size and color way off on dress. Can not get anyone by phone. Very sad customer service doesn’t care if I sm happy with purc... See more
Company replied
I bought two pairs of Kim linen trousers last summer. Usually I am a 12 - the L size fits loose style and the M fits just right, but not close fit which is good. Recently I needed to repair my black l... See more
Company replied
Company details
Written by the company
Sauths style is a mixture of elegant simplicity, comfortable living and timeless design that will outlive fleeting trends and suit almost every season. Inspired by travel and nature, Sauths combines natural aesthetics and earthy tones that reflects consistently throughout our collections. Product assortment consists of clothing, bedding, dining and other complementary pieces designed to make homes more beautiful everywhere. Designs are based on Sauths own voice as well as the unique inspirations found from various overseas trips. We create a series of natural and elegant styles which together result in timeless collections where natural materials and everyday comfort are in focus.
Contact info
3.7
Average
90 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Delivery charge and returns process
Paying 11 gbp for delivery is exorbitant in itself but then having to pay to return the item as well is extortion.
April 3, 2026
Unprompted review
Reply from sauths.com
Thank you for your feedback.
We understand that shipping and return costs can feel frustrating, and we always aim to keep our delivery prices as fair as possible. All information regarding shipping and returns is clearly outlined on our website and in our FAQ section, so customers can review everything before placing an order.
We’re sorry you feel this way, and we truly appreciate your input. We are always looking for better and more efficient ways to ship our orders and improve the overall experience.
Warm regards,
Elena
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I ordered a dress from Sauths from UK…
I ordered a dress from Sauths from UK and it arrived in approx 10 days with some courier updates.
I ordered a size up as was the only dress left and had it taken in by about an inch and a half, alters well and kept pockets.
Linen is of fine quality and once pressed looks great. Very happy with the service and quality and would feel confident ordering from them again.
March 23, 2026
Unprompted review
Reply from sauths.com
Thank you so much for your 5-star review ❤
We’re really happy to hear that you’re pleased with the quality of your dress and the service you received, and that it worked well for you after a small alteration. It’s wonderful to know you feel confident ordering from us again.
We truly appreciate your support and hope to see you back with us soon! ❤
Beautiful linens❤️❤️
I’ve been shopping from Sauths for a number of years. I love all the pieces I’ve purchased. Great quality and excellent service. I’ve contacted Elena a number of times and always received quick response. Happy customer❤️
March 20, 2026
Unprompted review
Reply from sauths.com
Thank you so much for your lovely review ❤
I’m so happy to hear that you’ve enjoyed your Sauths pieces over the years and that the quality and service have consistently met your expectations. It’s also wonderful to know I’ve been able to assist you whenever needed. Your support truly means so much, and I look forward to helping you again soon! ❤
Warm regards,
Elena
Never heard back about return…poor customer service
Never heard back about return /exchange… dishonest. Love 2 of the items but size and color way off on dress. Can not get anyone by phone. Very sad customer service doesn’t care if I sm happy with purchase. Do not care to make it right.
March 5, 2026
Unprompted review
Reply from sauths.com
We’re very sorry to hear about your experience and that you feel this way. This was certainly not our intention, and we truly care about our customers being happy with their purchases.
We have reached out to you via email so we can discuss the situation further and work toward a solution. We’d really appreciate the opportunity to make this right for you.
Thank you for bringing this to our attention.
Warm regards,
Elena
The item was not as pictured
The item was not as pictured. The pictured dress sleeves should be elbow length but are almost a cap sleeve. Now I am finding it impossible to return. Very disappointed.
January 18, 2026
Unprompted review
Reply from sauths.com
We’re very sorry to hear about your experience and understand how disappointing this must feel. We apologize that the sleeve length did not meet your expectations and that you’ve had difficulty with the return process.
We have reached out to you via email to help resolve this and guide you through the next steps. We truly want to make this right for you and appreciate the opportunity to assist further.
Thank you for bringing this to our attention.
Warm regards,
Elena
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Sauths beautiful quality…
Sauths uses beautiful quality Lithuanian linen. They offer excellent customer service including reliable and speedy courier service which is pricey, however your item arrives very quickly, beautifully packaged and undamaged. Sauths communication is promp if you need to ask a question. Lovely experience dealing with this company and won’t hesitate to order from them again.
November 9, 2025
Unprompted review
Reply from sauths.com
Thank you so much for taking the time to leave such a thoughtful review! 💕
We’re truly delighted to hear that you appreciate the quality of our Lithuanian linen and that your entire experience, from communication to delivery, has been such a positive one.
We know international courier costs can be high, so it means a lot to hear that you feel the speed, care, and presentation are worth it. Your kind words about our team and service really motivate us to keep raising the bar.
We’re so grateful for your support and can’t wait to welcome you back again soon. 🌿✨
Warm regards,
Elena
Absolutely love this company
Absolutely love this company . Linen is my favourite fabric and the quality of sauths linen dresses is excellent. I love the styles and the colours . Great delivery too. Can’t find a fault .
October 16, 2025
Unprompted review
Reply from sauths.com
Thank you so much for your wonderful review! 💕
We’re truly delighted to hear how much you love our linen dresses -the quality, styles, and colors are all things we put so much care into, so your words mean a lot. It’s lovely to know your experience, from the fabric to the delivery, has been so positive.
We’re so grateful for your support and can’t wait to see you back with us again soon!💛
Warm regards,
Elena
Reply from sauths.com
Thank you so much for your lovely feedback!
We’re so happy to hear you like the design and quality of our clothes. Your support means a lot to us, and we hope to see you back again soon! 💛
Warm regards,
Elena
Great quality and styles!
I have purchased several items over the years and find their choice of styles and quality of linen to be excellent. The Kim trousers are a great weight and length and the darker colours have not faded. Always delivered on time and nicely presented.
September 30, 2025
Unprompted review
Reply from sauths.com
Thank you so much for your kind words and continued support!
We’re delighted to hear that you’ve enjoyed both the styles and quality of our linen over the years. It’s wonderful to know the Kim trousers have served you well. We’re also so glad you’ve been happy with the delivery and presentation.
Your trust truly means a lot to us, and we look forward to creating more pieces you’ll love! 💛
Warm regards,
Elena
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I absolutely love all the shirts I have…
I absolutely love all the shirts I have from Sauths. I have about 10 Cathy shirts in all colours and sizes and I live in them in the summer. I have them ranging from extra small to extra large and they all seem to be a great fit depending on what I’m wearing them for. Really good cuts. The fabrics are just right weight. Not too thick, not too thin. I always feel relaxed and chic wearing them. It’s so great to find a brand I feel I can trust what I’m ordering. They obviously put a lot of thought into their collections. I just received the Cathy in extra small in mint green. Now I have my eye on the navy in extra small. Can’t wait to receive it. Thank you Sauths for keeping me dressed all summer long! 🙏
September 22, 2025
Unprompted review
Reply from sauths.com
Wow, thank you so much for sharing such a wonderful review! 💕
It truly means the world to us to hear how much you love your Cathy shirts and that they’ve become such an essential part of your summer wardrobe. Knowing that you feel both relaxed and chic in them is exactly what we hope for when creating our pieces.
We’re so grateful for your trust in us and for being such a loyal part of the Sauths community. Your kind words inspire us to keep putting care and thought into every collection.
Thank you again for letting us be part of your everyday style!
Warm regards,
Elena
Amazing dresses
Amazing dresses! The fabric it's such a good quality...running a little big...I'm usually size 8, but here I'm size XS. So happy for this beautiful dresses!
September 13, 2025
Unprompted review
Reply from sauths.com
Thank you so much for your honest feedback!
We’re so happy to hear you love your beautiful dress and that the fabric feels great. Your note about the sizing is really helpful and will guide us in improving for the future. We truly appreciate your support and hope to see you back with us soon! 💛
Warm regards,
Elena
Reply from sauths.com
Thank you so much for your kind words!
We’re thrilled to hear you’re impressed with your pieces. We can’t wait to welcome you back soon for more beautiful finds!
Warm regards,
Elena
High quality dress with fast shipping
I ordered the May linen dress and was really happy with the product. The color was true to product photos (really loved that there was a product video as well) and the fabric and sewing feels high quality. Shipment to Finland was quick. I went for 1 size bigger than I usually wear, because the web site provided a size chart, and luckily I made the right choice.
Some of the reviewers here on Trustpilot have had issues with returns, since the return shipping isn't covered by the company. I get the frustration, but the reality is that shipping parcels internationally (even overseas!) doesn't come cheap. For small companies covering costs like these for the customers' benefit every time (excluding obvious product defects, of course) would eventually make it really difficult to turn profit.
To avoid further frustration, maybe the online store could add a permanent "reminder pop-up" for shoppers just before the purchase, that the return shipment will not be covered by the company unless there's a product defect, so please review the size charts carefully. Or something like that, I dunno :D
Personally I have no complaints. I love my new dress and all things linen, will consider ordering again.
July 22, 2025
Unprompted review
Reply from sauths.com
Thank you so much for taking the time to share such a thoughtful review!
We’re delighted to hear that you love your May linen dress and that the color, fabric, and fit worked out so well for you. It’s wonderful to know that the video and size chart helped in choosing the right size - that’s exactly why we include them.
We also truly appreciate your understanding and perspective on international return costs, as well as your kind suggestion about adding a reminder pop-up. Feedback like yours helps us continue to improve and make the shopping experience clearer and smoother for everyone.
We’re so grateful for your support and can’t wait to create more linen pieces you’ll enjoy!
Warm regards,
Elena
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Fabulous!
Great quality clothes. One of my favourite companies. The customer service is excellent.
September 13, 2025
Unprompted review
Reply from sauths.com
Thank you so much for your wonderful feedback!
It means the world to us to know that you enjoy the quality of our clothes and that we’ve become one of your favourite companies. We’re especially glad to hear our customer service has made you feel well taken care of - that’s always our goal.
We’re so grateful for your support!
Warm regards,
Elena
Very happy with my purchase ,love my…
Very happy with my purchase ,love my new linen dress
August 28, 2025
Unprompted review
Reply from sauths.com
Thank you so much for your lovely review!
We’re delighted to hear that you love your new linen dress and that it’s bringing you joy. Your happiness means the world to us, and we truly appreciate you taking the time to share your kind words.
Wishing you many happy moments in your dress!
Warm regards,
Elena
Customer service needs a re vamp
Only order from this company if your are sure the item is suitable as returns are slow and costly. When they make it available to return to UK I'm sure the company will thrive. Took multiple emails to sort out return which means I now wont order again. But it was eventually,about a month later refunded after customs issues.
August 5, 2025
Unprompted review
Reply from sauths.com
We're sorry to hear about your experience and truly regret any frustration caused.
We always aim to provide the best possible service, including when it comes to returns. While we do our best to manage all the correspondence we receive, there are times when it's challenging to respond as promptly as we’d like. Please know that we have reached out to you behind the scenes to resolve this matter.
We understand that international returns can be costly, and we’re continuously looking for ways to make this process smoother for our customers.
If you have any further feedback or would like to continue the conversation, please don’t hesitate to contact us directly at hello@sauths.com. We're here to help.
Warm regards,
Elena
Beautiful dress
I bought a linen dress; the fabric seems to be of excellent quality and, although it’s light-colored, it’s not see-through.
It fits really well, and I absolutely love it.
Shipping to Italy via postal service takes about 8–10 days.
I highly recommend it.
July 29, 2025
Unprompted review
Reply from sauths.com
Thank you for your lovely review! We're so happy to hear that you love your linen dress and that the quality and fit met your expectations.
Your recommendation means a lot to us - we truly appreciate your support!
Warm regards,
Elena
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Happy customer
I have several of Sauths pieces in my wardrobe. They are well styled, beautifully constructed and wear well. Shipped timely. And if you have any questions or concerns they are quick to respond. Will continue to purchase from them
July 24, 2025
Unprompted review
Reply from sauths.com
Thank you so much for your kind words and continued support! We're truly grateful to be a part of your wardrobe and are so pleased to hear that you've been happy with both the quality of our pieces and your experience with us.
Your feedback means the world to us, and we look forward to continuing to create pieces you'll love for years to come.
Warm regards,
Elena
Great dress!
Great dress, exactly as shown in the video.
Size perfectly described.
Good quality : colour and shape intact after machine washing.
Recommended!
July 10, 2025
Unprompted review
Reply from sauths.com
Thank you so much for your lovely review!
We're thrilled to hear that the dress met your expectations and held up well after washing. It's great to know the sizing and quality worked perfectly for you. We truly appreciate your recommendation and hope to see you again soon!
Warm regards,
Elena
Avoid if you live in the UK
Avoid if you live in the UK. I had to pay £41 customs duties on a £126 dress, on top of £11 shipping. The company says it’s because of a 10% discount applied to the dress and I should not have had to pay it - but the company is not covering the charge.
There is also no information at the time of ordering on the website about customs charges for the UK. This is misleading.
May 28, 2025
Unprompted review
Reply from sauths.com
Thank you for taking the time to share your feedback. We're truly sorry to hear about the unexpected customs charges and the frustration it caused.
While customs and import duties are determined by UK authorities and are unfortunately outside of our control, we do understand how disappointing these unexpected costs can be. To help our international customers, we include information about potential customs duties in both our Returns & Shipping section and again right before checkout in the shopping cart. However, we understand that this may not have been clear enough in your experience, and we're actively working to improve the visibility of this information.
We truly appreciate your feedback and are taking it seriously as we work to enhance clarity and transparency on our website.
Warm regards,
Elena
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