I ordered a dress from Sauths from UK and it arrived in approx 10 days with some courier updates. I ordered a size up as was the only dress left and had it taken in by about an inch and a half, alt... See more
Company replied
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I’ve been shopping from Sauths for a number of years. I love all the pieces I’ve purchased. Great quality and excellent service. I’ve contacted Elena a number of times and always received quick respon... See more
Company replied
Never heard back about return /exchange… dishonest. Love 2 of the items but size and color way off on dress. Can not get anyone by phone. Very sad customer service doesn’t care if I sm happy with purc... See more
Company replied
I bought two pairs of Kim linen trousers last summer. Usually I am a 12 - the L size fits loose style and the M fits just right, but not close fit which is good. Recently I needed to repair my black l... See more
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Company details
Written by the company
Sauths style is a mixture of elegant simplicity, comfortable living and timeless design that will outlive fleeting trends and suit almost every season. Inspired by travel and nature, Sauths combines natural aesthetics and earthy tones that reflects consistently throughout our collections. Product assortment consists of clothing, bedding, dining and other complementary pieces designed to make homes more beautiful everywhere. Designs are based on Sauths own voice as well as the unique inspirations found from various overseas trips. We create a series of natural and elegant styles which together result in timeless collections where natural materials and everyday comfort are in focus.
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3.7
Average
90 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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My advice is avoid.....
Based in Lithuania. Dress did not arrive for 3.5 weeks and then returned anyway. Customer service average at best. Returns turning out to be tricky. All in all - best to avoid this company
July 7, 2023
Unprompted review
Reply from sauths.com
Dear Maggie,
Thank you for taking the time to share your experience with us.
We're proud to be a small and sustainable business based in Lithuania, and we're committed to providing a positive customer experience. We're genuinely sorry to hear about the delay in receiving your dress, and we understand how frustrating this must have been.
Regarding your experience with customer service and returns, we appreciate your feedback, and we are actively working to improve our customer service skills and our return process for a more convenient experience for our customers.
Your input is invaluable to us, and we take your comments to heart. We genuinely hope that you might reconsider and give us another opportunity to provide you with a better experience in the future.
If you have any further concerns or questions, please feel free to reach out to us at hello@sauths.com
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Beware of needing to return items
I ordered a cotton cardigan which was listed as off white, but when it arrived was very beige. also fitted very large, and at about £100 I decided the same day to repack it and return for a refund. But first you have to get return 'approval' from Sauths, and info on how and where to return it. I had to send a few emails to the 'customer service' address for a few days before this eventually arrived. And there is no return label, you have to sort out your own postage. A return address was given in the UK, but they made it clear that there would be no refund until they had received it, approved it, and returned it to Lithuania. I did get my refund but I think this took at least a month. The website looks very professional and some of the clothes look nice, but I would never order from them again.
June 1, 2023
Unprompted review
Reply from sauths.com
Dear Suziday,
We appreciate your feedback concerning your purchase of the cotton cardigan, and we sincerely apologize for the issues you encountered.
Thank you for the feedback about the color discrepancy and apologize for any inconvenience it may have caused. We understand that the colour didn't meet your expectations and you are always welcome to return items if they do not satisfy you.
Regarding the return process, we are actively working to make it not only faster but also more simple and more convenient. We apologize for any delays in return approval and instructions, as well as the inconvenience of arranging your own postage.
Please note that, as part of our policy, we cannot proceed with the refund until we have inspected the returned goods. This is to ensure the quality and condition of the item.
We appreciate your feedback, it help us improve our small business. While we respect your decision, we hope you might reconsider ordering from us in the future.
Laura
Received a pair of linen shorts which…
Received a pair of linen shorts which do not fit. Tried to return via their return system and it will not accept any of the return information have emailed them for assistance but no response
June 3, 2023
Unprompted review
Reply from sauths.com
Dear Evelyn,
We sincerely apologize for any inconvenience you've experienced with your linen shorts and our return process. Your feedback is invaluable to us, and we're committed to resolving this issue for you.
We did respond to your email after a few days and provided our return address, but it seems your returned items have not reached our studio. We regret any further frustration this may have caused.
It's possible that our response may have ended up in your spam folder, and for that, we are truly sorry. We understand how important this matter is to you, so please let us know at hello@sauths.com if you received our email sent on June 21st.
Thank you for your understanding, and we look forward to assisting you further.
Laura
Frustrating as look so good online
Not impressed by after sales care and sizing was wrong. The item didn't come for over 2 weeks (from Lithuaia) and now I can't return it for being the wrong size as their returns is 2 weeks. So left with a dress that doesn't fit.
June 1, 2023
Unprompted review
Reply from sauths.com
Dear Alison,
We are genuinely sorry to hear about your disappointing experience with our product and after-sales care. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns.
We apologize for the inconvenience you faced regarding the delayed delivery. We understand that waiting for an item can be frustrating, especially when it doesn't meet your expectations upon arrival. Shipping times can vary due to a range of factors, and we are actively working to improve our delivery times.
Regarding the sizing issue, we understand your frustration with not being able to return the item within the specified timeframe.
While we can't change the past, we would like to explore potential solutions to address your concerns. Please reach out to our customer service team at hello@sauths.com
Once again, we apologize for any inconvenience you've experienced, and we value your feedback as it helps us improve our services. We hope to have the opportunity to make things right and restore your trust in our brand.
Laura
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