I ordered a dress from Sauths from UK and it arrived in approx 10 days with some courier updates. I ordered a size up as was the only dress left and had it taken in by about an inch and a half, alt... See more
Company replied
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I’ve been shopping from Sauths for a number of years. I love all the pieces I’ve purchased. Great quality and excellent service. I’ve contacted Elena a number of times and always received quick respon... See more
Company replied
Never heard back about return /exchange… dishonest. Love 2 of the items but size and color way off on dress. Can not get anyone by phone. Very sad customer service doesn’t care if I sm happy with purc... See more
Company replied
I bought two pairs of Kim linen trousers last summer. Usually I am a 12 - the L size fits loose style and the M fits just right, but not close fit which is good. Recently I needed to repair my black l... See more
Company replied
Company details
Written by the company
Sauths style is a mixture of elegant simplicity, comfortable living and timeless design that will outlive fleeting trends and suit almost every season. Inspired by travel and nature, Sauths combines natural aesthetics and earthy tones that reflects consistently throughout our collections. Product assortment consists of clothing, bedding, dining and other complementary pieces designed to make homes more beautiful everywhere. Designs are based on Sauths own voice as well as the unique inspirations found from various overseas trips. We create a series of natural and elegant styles which together result in timeless collections where natural materials and everyday comfort are in focus.
Contact info
3.7
Average
90 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick to take your money but very slow…
Quick to take your money but very slow to provide the goods. Not trustworthy. Placed an order on 4 January. Now 16 January and tracking shows the shipment hasn’t gone anywhere? Contacted Sauths on 9 January I was promised a response within 48 hours yet still nothing??? I have now requested a cancellation of my order as I can see I made a mistake trusting this company. I can see this is going to be a very long process so I wouldn’t advise using this company. Communication is everything.
January 4, 2024
Unprompted review
Reply from sauths.com
Dear Elaine,
Thank you for sharing your feedback.
I understand there may have been a misunderstanding, and I apologize for any inconvenience you experienced. Upon reviewing our records, I see that we responded promptly to your email on January 9th, addressing your concerns regarding the parcel. It's possible that our response might have been overlooked in your inbox or ended up in your spam folder.
Additionally, I noticed your email from January 16th, and I want to assure you that we replied on the same day, providing you with the tracking information. According to the tracking details, your order was delivered on January 16th.
As I didn't get your response I hope you enjoy your products ♥
If there are any further questions or concerns, please feel free to reach out hello@sauths.com, and we will be more than happy to assist you.
Best regards,
Laura
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The clothes are extremely overpriced…
The clothes are extremely overpriced for the quality and the cuts. I was expecting much better quality and I am so disappointed that I am returning the pants and dress I bought, which look like sacks and/or pyjamas. It is also extremely disappointing that I have to pay AUD$60 to return the items via DHL. I would avoid buying these clothes unless you can try them on.
After I followed their suggestion below and got in touch, the solution that they came up with was for me to pay the $60 to return the clothes... nice gaslighting.
December 4, 2023
Unprompted review
Reply from sauths.com
Dear Anna,
Thank you for sharing your feedback again.
We maintain very high standards for the quality of our clothing, so we are genuinely surprised to hear about your disappointment with the quality and cuts of the clothes you purchased.
We have a clear return policy on our website where you can find the information about the return pricing.
https://sauths.com/pages/shipping-returns
As you mentioned in the previous review, that shipping costs 65$ I suggested you reach out to our customer service because this is not the real price.
We offered you our standard return label for 35 EUR which is 57 AUD.
I apologize that the price is higher than you expected, unfortunately, as a small business we cannot cover the return shipping expenses.
If you have any more concerns, do not hesitate to reach out.
Kind regards,
Laura
Perfect finishing touch for my bedroom
Just received 2 button detail pillowcases and could not be more thrilled with my purchase. Good quality linen, beautifully made and a lovely natural colour. Also beautifully packaged and presented. A well deserved 5 stars.
December 1, 2023
Unprompted review
Reply from sauths.com
Dear Marion,
Thank you for your feedback ♥
We are thrilled to hear that you are satisfied with your new pillowcases and value their quality :)
We are dedicated to providing the best experience for our customers.
Looking forward to welcoming you back in the future ♥
Warm wishes,
Laura
Great trousers
Great trousers, beautyfull color, nice linen. Since my delivery was very delayed i contacted sauth by mail. within a day the problem was solved and within a week the delivery was made. Good service!
November 16, 2023
Unprompted review
Reply from sauths.com
Dear Laurien,
Thank you so much for your sincere review ♥
We're happy to hear you love the trousers. Apologies for the delivery delay, but we're glad we could resolve it promptly, and you received your order after all :)
We really appreciate your understanding. If you will have any questions in the future, feel free to reach out to us again.
Warm wishes,
Laura
Most beautiful jacket I've owned
November 23, 2023
Unprompted review
Reply from sauths.com
Dear Ann,
Thank you for your wonderful feedback! We're thrilled to hear that our jacket has become your most beautiful one. We hope you discover more favorites in our shop soon :) Appreciate your support! ♥
Best wishes,
Laura
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We bought linen curtains for our family…
We bought linen curtains for our family home in Mallorca and some linen dresses. Wonderful experience with this company both in terms of advice and fast product delivery! I will definitely visit their online store soon
November 9, 2023
Unprompted review
Reply from sauths.com
Dear Lucy,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you had a wonderful shopping experience and that you're satisfied with both the linen curtains and the dresses.
It's always rewarding to receive such positive feedback ♥
We are looking forward to seeing you again with us soon.
Thank you for choosing our products!
Warm wishes,
Laura
I am obsessed with their linen dresses!
I have ordered 4 linen dresses from Sauths and love them all. The linen quality is excellent: a little on the heavy side but this means that it is not transparent, which is good. It softens up nicely after a few washes and is completely machine washable and dryable. The sizes tend to fit large and long, so order a size down. You can ask them to shorten a hem before they send your item to you. The additional cost of duty (I live in Canada) was unexpected with my first order, but I still ordered 3 more dresses after that because even with the duty expense, you are still getting a great price for the quality.
November 7, 2023
Unprompted review
Reply from sauths.com
Dear Sylvia,
Thank you so much for your wonderful and detailed review! ♥
We're delighted to hear that you love all 4 linen dresses and appreciate the quality of them. Your feedback about he sizing is very helpful. We highly recommend checking our size chart before ordering, which you can now find on almost every item. We apologize for any unexpected duty costs but are thrilled you find the overall value worthwhile. We look forward to serving you again!
Best regards,
Laura
Lithuania to Perth, Australia
Asked if they could make the Audrey dress 10cms longer and it was no trouble at all. Elena was very helpful.
Arrived super fast once made. Will definitely be ordering again.
October 26, 2023
Unprompted review
Reply from sauths.com
Dear Kate,
Thank you for your kind review. ♥
We are very pleased to hear that our customer support was helpful, and you are always welcome to reach out to us with any inquiries you may have.
We hope you create beautiful memories while wearing your new Audrey dress, and we are waiting to see you with us again soon ♥
Warm wishes,
Laura
A Fantastic Company!
I found the waistcoats I ordered from Sauths to be well made, beautiful colours (beige and deep blue) and the quality of the linen was outstanding. I did make the mistake of not properly checking the detailed measurements Sauths give in their size chart and I ordered medium, which is normally size 12 and fits me well.But it is quite small and being linen and fitted, had no 'give' so had to be returned for exchange to large. One waistcoat went missing in transit and never arrived to me: Sauths were great! Issued a refund and sent me the size up that I'd wanted anyway. I found their customer services to be one of the best I've ever dealt with. I don't like writing reviews but this company deserve 5 stars all the way so I'm writing this one. So,just be careful of the size you're ordering, be prepared to wait a couple of weeks for delivery(from Lithuania), and insure any returns you make.
September 5, 2023
Unprompted review
Reply from sauths.com
Dear Susan,
Thank you for taking the time to share your experience with Sauths! We're delighted to hear your feedback and sincerely appreciate your words.
We're thrilled that you found our waistcoats to be well-made with beautiful colors and outstanding linen quality. We understand that sizing can sometimes be tricky, and we appreciate your understanding in this matter. We strive to provide detailed measurements in our size chart to assist our customers, and your feedback is valuable to us.
It's good to know that you found our customer service to be among the best you've dealt with. Providing great service is our priority, and your happiness is our greatest reward.
Thank you for choosing Sauths, and we sincerely hope that your waistcoats bring you joy and satisfaction. ♥
Best regards,
Laura
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Absolutely Delighted with 2nd purchase…
Absolutely Delighted with 2nd purchase of my lovely linen dresses
One in navy & beige Perfectly designed for comfort & yet so very
Stylish
Perfect
Kindest Regards
Sylvia …
September 7, 2023
Unprompted review
Reply from sauths.com
Dear Sylvia,
Thank you so much for your kind review ♥
We are delighted to hear that you find our Vernaza dress perfectly designed for both comfort and style, and we couldn't agree more. Your words warm our hearts, and we appreciate your support.
If you have any more feedback or if there's anything else we can assist you with, please feel free to contact us. We hope you continue to enjoy your dress.
Warm regards ♥
10/10 quality and customer service
I've purchased from sauths twice now - two tops, a pair of pants, and two dresses. The quality is exceptional, NOT thin/sheer, and feels wonderful on the skin. Customer service is also impeccable and sets Sauths apart from other brands. Will purchase again!
October 18, 2023
Unprompted review
Reply from sauths.com
Dear Melissa,
Thank you for your wonderful review!
We're thrilled to hear that you've chosen Sauths not once, but twice, and that you've been happy with your purchases.
We take great pride in the quality of our clothing and it's fantastic to know that you found them exceptional and comfortable to wear.
We can't wait to welcome you back for your next shopping adventure. Please feel free to reach out if you ever need assistance or have any questions.
Warm wishes,
Laura
Order two shirts and a scarf
Order two shirts and a scarf. Beautiful fabric! Excellent fit. Very happy with the fit. Thankyou for the help in navigating import fees.
October 16, 2023
Unprompted review
Reply from sauths.com
Dear Deborah,
Thank you for your review ♥
We're thrilled that the clothing fits you perfectly!
Also, we are here to assist with any further questions or concerns.
We look forward to having the pleasure of seeing you with us again soon.
Kind regards,
Laura
Carmen Linen dress
Love, love, love my dress. Fit is perfect, fabric is soft to wear. Compliments every time I wear it. Customer Service excellent. Allow 2 weeks for delivery to Australia.
September 4, 2023
Unprompted review
Reply from sauths.com
Dear Wendy,
Thank you so much for taking the time to share your wonderful feedback with us! 😊 It sounds like Carmen dress is truly a perfect fit for you, and we're delighted to hear that you find the fabric so comfortable.
Also, we appreciate your patience regarding the delivery time to Australia.
Thank you again for your kind words and support. We hope your Carmen Linen dress continues to bring joy to your wardrobe. If you ever need anything or have more feedback to share, please don't hesitate to reach out ♥
Laura
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Reply from sauths.com
Dear Jean-Louis,
Thank you for your feedback ♥
Hope to see you with us again soon.
Best wishes,
Laura
DO NOT purchase from this company
DO NOT purchase from this company. Linen quality is mediocre at best (unlined and sheer) and they DO NOT ACCEPT legitimate returns. Take your hard earned $$$ and spend it on quality linen sold by honorable companies.
October 5, 2023
Unprompted review
Reply from sauths.com
Dear Patricia,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your disappointment.
We gladly accept returns for most of our products, with the exception of items from our LAST CHANCE sale and CUSTOM-MADE items. We understand that this policy may have caused some inconvenience, and we apologize for any confusion it may have caused.
We're also surprised that you're not satisfied with the quality of our linen products. We take great pride in offering the highest quality linen products at the most reasonable prices for our valued customers. So we are very sorry to hear that the product didn't meet your expectations.
If there are specific concerns or details you'd like to discuss further, please don't hesitate to reach out to us at hello@sauths.com. Your feedback is essential in helping us improve our products and services.
Best wishes,
Laura
I recently shopped for my holidays trip
I recently shopped for my holidays trip in and I couldn't be happier with my experience. The quality of the linen garments I purchased was exceptional, and they felt comfortable and breathable. The variety of styles and colors available was impressive, catering to different tastes and occasions. Additionally, the customer service was outstanding, promptly addressing my inquiries. The items arrived quickly and were well-packaged. I'll definitely be a repeat customer, and I highly recommend this online linen clothes shop for its quality, selection, and service.
September 13, 2023
Unprompted review
Reply from sauths.com
Dear Roni,
We're so happy to hear about your recent shopping experience for your holiday trip! ☀️
We're thrilled that you liked our comfy linen clothes, the different styles and colors we offer, and our great customer service. We always aim to send your things quickly and safely.
Also, I hope you had a super holiday, feeling comfy and stylish in your new linen outfits!
Thank you for choosing our small sustainable business, and we can't wait to welcome you back as a repeat customer. Your recommendation means the world to us.
Warm regards,
Laura
LOVE YOU GUYS
Guys ... I wanted to say thank you so much for your patience... I mean, I hope Ellen reads this - thank you so much for your help and the delivery straight to our holiday.And after receiving my dress.. I can only say that linen is the king of all fabrics.. the softiness.. the quality of it.. GUYS - YOU HAVE MY HEART. Very much recommended.
September 8, 2023
Unprompted review
Reply from sauths.com
Dear Laura,
Thank you from the bottom of our hearts for taking the time to share your wonderful experience with us! 💕
We're absolutely thrilled to hear about your satisfaction with our service and products.
Linen truly is a remarkable fabric, and we couldn't agree more with your sentiments. Its softness and quality are second to none, and we're delighted that you've found our dress to be a perfect example of that. Your kind words warm our hearts and motivate us to continue providing top products and service.
Your support and recommendation mean the world to us, and we're genuinely grateful for your trust and love. If there's anything else we can do to make your future experiences even more delightful, please don't hesitate to reach out.
Kind regards,
Laura
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Do not buy from this company
Do not buy from this company . I returned a dress that was so small I couldn’t get it on despite having dresses in the same size from this company that fitted perfectly .
When I returned the item I was accused of having worn the item , despite the fact that I couldn’t get it on !!!!
Shameful, dishonest customer services and a product that has inconsistent sizing .
August 24, 2023
Unprompted review
Reply from sauths.com
Dear Aileen,
My sincerest apologies for the frustrating experience you've had with us ♥
I truly understand that our previous discussions about this issue must have been quite unpleasant for you.
We were able to accept and refund the Nida dress as it was in perfect condition.
However, I understand your frustration regarding the Carmen dress. It's truly unfortunate that it had signs of wear, making it impossible for us to accept the dress.
Please know that our intention is to provide our customers with brand-new, high-quality products.
We deeply regret that we couldn't meet your expectations in the sizing part. I apologize the sizing wasn't the right fit. We highly recommend seeing garment size chart before making a purchase as every linen model has its own unique measurements.
Of course, your feedback is a valuable and we appreciate your patience and understanding as we work to make improvements.
Once again, I apologize for any inconvenience you've experienced, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or need help with our sizing please do not hesitate to reach out to us at hello@sauths.com
Laura
Delivery service is very very poor
Delivery service is very very poor. My order seems to have gone missing and I’m still waiting for it even though they are supposed to be in the their way. The goods are not cheap so it’s very annoying.
Ordered for holiday but no chance of receiving in time.
Won’t be using again.
August 14, 2023
Unprompted review
Reply from sauths.com
Dear Sarah,
I'm genuinely sorry to hear about the frustrating experience you've had with our delivery. My heartfelt apologies for any inconvenience this has caused you, especially when you were looking forward to receiving your order for your holiday. Hope the clothing exceeded your expectations and you already found a moment to wear your dress and blouse ♥
I completely understand your frustration, and I want you to know that we take this feedback seriously. We're actively working on improving our delivery processes and carefully choosing our delivery partners to ensure this doesn't happen again in the future.
Thank you for giving us the opportunity to address this issue, and we hope you'll consider giving us another chance in the future :)
If you have any further concerns or questions, please don't hesitate to reach out to us at hello@sauths.com
Warmest regards ♥
Laura
Still waiting for refund
Still waiting for refund . No email communication from them after nearly 2 weeks since my tracked return was received at their address. I agree with the other comments about attempts to return. Avoid this company.
August 13, 2023
Unprompted review
Reply from sauths.com
Dear Jane,
I'm truly sorry to hear about your experience with our company, and I appreciate you taking the time to share your feedback on Trustpilot ♥
After we received your returned parcel at our studio in Lithuania, we promptly initiated the refund process.
However, it seems there was a miscommunication regarding the status of your return. Your parcel was indeed delivered to our partner's warehouse in the UK, which helps us efficiently transfer returns to Lithuania as a service for our customers' convenience. Please accept our apologies for any confusion this may have caused.
We understand the importance of inspecting returned goods thoroughly to ensure quality and accuracy. As such, we needed to complete this process before issuing your refund, which led to the delay you've experienced. We truly appreciate your understanding in this matter.
Once again, I apologize for any inconvenience you've faced, and we are hoping to see you again with us in the future :)
Sincerely,
Laura
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