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SelectQuote Reviews 

12,638
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,596 reviews, reviewers overwhelmingly and consistently had a truly great experience with this company. Customers frequently praise the knowledgeable staff and friendly agents who consistently provide professional guidance and patiently answer every question throughout the entire procedure. Many consumers truly appreciate the exceptionally clear communication, helpful expert advice, and smooth assistance received when exploring various available insurance options. However, some reviewers were not happy with response times, noting recurring instances where phone messages or important emails went completely unanswered for several days. A few other people also felt that securing final approval involved unexpected scheduling delays and tedious steps that ultimately caused considerable frustration for them.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that representatives were... See more

Customer service

Users describe positive interactions with customer service, noting that agents are courteous, professional,... See more

User experience

Consumers find user experience to be positive, highlighting that the process is quick and easy compared to... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience all the way around. Asked for a quote, got a call from a representative very soon after. Representative was very knowledgeable and did not waste my time in getting a quote started and... See more

Company replied

Rated 5 out of 5 stars

Everyone that I spoke with on the phone from the intial quote to the follow up throughout the chart review collection to the final approval were courteous and profession. I would also go to say that e... See more

Company replied

Rated 5 out of 5 stars

Chris Gee made me feel comfortable with the process. He called me back same day when I had a question about the whole process. I was kept up to date on the process. The original quote I had received... See more

Rated 5 out of 5 stars

The Agent was very prompt, professional, personable, and knowledgeable. He understood what I needed and was able to get the policy I wanted. After thorough interviewing, he provided me a proposal that... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.5

All reviews

(12,638)

1,595 reviews in the last 12 months

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Rated 4 out of 5 stars

Shop but ask questions

It was really easy but I didn’t get to compare multiple policies to make a choice. The representative just told me what was available based on what he saw. It would have been better if I saw the options but what we settled on is fine.

September 30, 2026
Rated 5 out of 5 stars

Easy Peezy with no pressure …

I had a great experience the guy that responded to me first John Brennan was right on that with everything. He gave me a few different options. We talked on the phone. He explained everything to me a few options to pick from I picked and so far so good waiting to get my physical, which is next week and then hopefully all goes well, but it was very convenient, timely manner, thorough, and didn’t bug me with 50 million phone calls that would’ve pushed me away. Let me have my space and make it my own mind. Very happy.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Chris Gee made me feel comfortable with the process. He called me back same day when I had a question about the whole process. I was kept up to date on the process. The original quote I had received prior going through the medical review process came through for me, even at the age of 62.

September 30, 2026
Rated 2 out of 5 stars

Poor customer service

Select quote provided a company that provided a quote - a lot of games were played the company that provided a quote took about 4 months to get a policy which is now higher in premium than what was quoted and less than the amount of coverage applied for !! Not at all hsppy !

October 1, 2026
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Reply from SelectQuote

Thank you for sharing your feedback.

Rated 5 out of 5 stars

Excellent results

Helpful in every way

October 6, 2026
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Reply from SelectQuote

We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback about how supportive and assistance-oriented we were during your visit.

Rated 5 out of 5 stars

The insurance process was made easy…

The insurance process was made easy compared to others. It required much less of my time.

September 26, 2026
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Reply from SelectQuote

We're glad you enjoyed your experience. Thank you for noting how smooth and quick our process was for you.

Rated 1 out of 5 stars

Be careful when you select a number for…

Be careful when you select a number for medicare. This is a company that sells health insurance and even after you state whats your call is about that has nothing to do with your direct medicare, they don't say that but take ALL of your information to get you to purchase their insurance. Its to get their commission or quota. Its not until you ask to answer your question, you get the real answers. The first person I called hung up on me because he read a script that had nothing to do with my call

October 13, 2026
Unprompted review
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Reply from SelectQuote

Thank you for taking the time to share your feedback with us. We hear your concerns regarding your recent phone interaction, including the collection of your personal details and being disconnected by an agent. Our team is actively reviewing our call center scripts and training protocols to ensure our representatives answer your specific questions directly and transparently.

Rated 5 out of 5 stars

Great job by your agents explained…

Great job by your agents explained everything very pleased

September 29, 2026
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Reply from SelectQuote

We are thrilled to hear that our team provided clear explanations and that you are so happy with the service you received. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

My representative was knowledgeable of…

My representative was knowledgeable of the different options and plans. He answered all of my questions.

September 29, 2026
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Reply from SelectQuote

We are delighted to hear that your representative provided such helpful guidance and addressed all of your inquiries thoroughly. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Rick Parker

Rick was very friendly and helpful.

October 5, 2026
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Reply from SelectQuote

We are so glad to hear that you had such a pleasant and supportive experience with our team member. Thank you for taking the time to share your kind feedback with us!

Rated 3 out of 5 stars

The ball was dropped on several…

The ball was dropped on several occasion’s and the biggest was lack of communication

September 30, 2026
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Reply from SelectQuote

Thank you for your feedback. We will review our communication process to improve.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service
They took the time to explain and review information that you were unsure of. I would recommend working with this company as they take the time to work with you.

October 12, 2026
Unprompted review
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Reply from SelectQuote

Thank you so much for the wonderful 5-star review. We are thrilled to hear that our team took the extra time to answer your questions and ensure you felt fully supported. Your recommendation means the world to us, and we truly appreciate you sharing your experience.

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