SEUR Reviews 

Collections and deliveries are not taking place on the days THEY specify. They ignore emails

An order was placed from VOLCOM with tracking number: 51_1585087001
On Seur's website they claim it was delivered today 12/18, when no one rang at my door, called or NOTHING and I STAYED AT HOME ALL DAY! When trying to search by order number, it gives an error saying that nothing is connected to that number, so it is not possible to fill out the incident form.

An absolute uselessness of a carrier when there is NO customer support.

Seur is the worst nightmare you can encounter in your life! Not only they lost my very important documents and ruined Xmas for me and my daughter, there is no email updates and there infoline here in spain is a bloody joke! I feel sorry for workers who are a part of Seur! Do not use them ever!!!!’

All purchases shipped by SEUR is a disaster. Last shipment they stated attempted delivery on Saturday. This is a lie. We were home all day. Today Wednesday they state attempted delivery and delivered it to one of SEUR’s pickup points. A new lie. We were home. No SEUR delivery car at our house. Why do they use SEUR for deliveries? This happens all the time. Terrible company

AVOID THEM if you can. one of the worst transportation companies in spain i have came across. NEVER onetime and rude delivery staff. they never commit to the delivery date they give you, the drivers actually tick the products delivered whereas you have never received them, and VERY bad costumer service!
I odered a product from AMAZON, they changed the delivery 3 times and never delivered the product.

Avoid them. I have always had problems with SEUR (Spain). Only one of my three different orders arrived. I'll never use the company again if I just have a choice.

They are promising lots of delivery dates one after another, and lying that they visited, but nobody came when I had been waiting in front of my house the whole day. Then they return the packet to the online store and then I have to order it again and SEUR charges again for the transport. Is this their strategy to double their income and to make some more money out of one delivery? After all, this isn't the cheapest option to online stores and they should avoid using this company.

I have spent countless days of my time because of their unprofessional work. They don't answer emails or messages. They don't keep their promises when calling their "secret" customer service. They are trying to block all the ways to contact them. It's easy to guess why.

If something goes wrong with the delivery. It is virtually impossible to remedy. There is no public phone number to call them. I eventually found a number. The person said they would call me back in 20min. No call. Plus, the online form they advice you to use, they don´t respond to. Myself, together with the sender, sent numerous messages over many days. No action or response. It is very frustrating. They misread my clearly stated correct address on the package. Saying that it was incorrect. Instead, they chose to leave my package at their pickup shop 12km away, in a village outside of the city I live. For me to pickup. A 3+ hours return trip.

I wrote a positive experience with Seur in July, but sadly it is still the exception not the rule.

Avoid using them if you're given an option, and avoid soliciting them for your business, is my honest opinion.

In some cases like amazon, you have no choice, but in others where you can make a choice - choose something different.

OK today's experience, driver called - packet to be delivered, but he didn't want to drop it at the door because it would mean entering a one way street adding 5 minutes to his route, my door step is on the street and my house is the first on the road, I work from home.

So what choices did he give me, - either pick it up and I meet you at bar in couple of minutes, or I mark it as customer not present for another day.

Seriously, the muppet made me leave my house, walk down a hill and collect my package with only a few minutes notice. Non-negotiable.

This sort of imbecile attitude and failure to even do their job is typical of Seur, it has not changed.

As a result an inappropriate verbal stream of sweary words is what I immediately associate with their logo.

They cannot even be bothered, so if this suits your business or own security by all means use them, but if you want to receive packets delivered with competence use some other firm, this is likely a result of poor terms and conditions of pay with contractors and employees it needs addressed.

I do write positive reviews when they are warranted.

The first time I had a problem with this company, I thought it might be a fluke. After additional problems, it is clear this is a pattern.

On our single street there are two apartment complexes. The street addresses are 2 and 4. The drivers for this company ALWAYS stop at the first address, number 2. The ONLY time I have successful deliveries is if the driver calls me.

If they call, I ask them to drive further up the street. Since it is a one-way street, I know they have to come further up the street and I wave them down. If the drivers knew anything about where they were delivering, it would help. Otherwise, they should take a moment to call.

A company that put me under a lot of stress due to not fulfilling its obligations. I bought goods at LIDL online, and the supplier turned out to be SEUR. I even received confirmation of this fact and a message that the parcels would be delivered the next day. I waited all day at home, neither the parcels nor the message from the company arrived. Telephone contact is impossible. On the website, there is only a bot Lola, which kept repeating to me every day that the parcel is not in the system and to ask him tomorrow (for over 10 days!) SEUR does not respond to emails, there is no possibility of contacting anyone. Finally, the parcels arrived after 13 days after the intervention of the LIDL Online store, but although Lidl sent me at least an email with an apology, there is no contact with the SEUR company. Due to this level of service, I will definitely never risk online shopping again if this company were to be the supplier. I definitely do not recommend!

I have two recent experiences of SEUR...

First time was a disaster, they could not find the address. I concluded that the driver was just LAZY and could not be bothered.

The second time was a bit more positive, because they had to pick up the old item to be replaced. The driver made effort to contact me, and was helpful when he arrived in picking up the product from the 5th floor, so I was grateful for that.

So in conclusion it appears the reputation of the company depends on whether you get a LAZY driver, or one who is mildly interested in providing some level of customer service.

I don't think they would be my first choice, but I do not have any points of reference to compare their level of service.

My local SEUR/DPD driver must be super lazy or super incompetent, as they have now for the third time dumped an Amazon parcel at the local petrol station instead of trying to deliver it even though I was at home. I got no notification by text or email until over 6 hours after the time it said on amazon.es that it had been delivered. By that time, Amazon had already refunded the order, and I had ordered a replacement.

On August 14th, we placed an order for four sun loungers through Habitat & Jardin, and we were informed that SEUR would handle the delivery. However, to date, we have not received the shipment. We have repeatedly tried to obtain information regarding the delivery status, but we have not received any response or clarification from your side.

This prolonged delay and lack of communication have left us uncertain about the whereabouts of our order. We kindly request that you investigate this issue and provide us with an update on the status of our delivery as soon as possible.

We look forward to a prompt resolution of this matter.
DETALLES DEL ENVÍO :
Número de seguimiento: 00707944
Número de pedido : 2428895
Fecha del pedido : 08/08/2024

Terrible company. Don’t deliver and lies about situation. Every time different excuses for no delivery. Was waiting for goods for 1 month!

It's worst "legal" company I ever expirienced, simply a disaster

With SEUR is always something, either a delay or they claim you weren’t home while I always have it sent to a mailbox company, so there is most definitely someone “home”.
Unbelievable how a company this big is delivery is so freakin bad at it.

WORST SHIPPING COMPANY

It would be quicker to train a guide dog than wait for Seur to deliver my prescription glasses. Do they actually have any vans as it seems to be the only delivery company who don't deliver?

Not sure I need to add anything after all those bad reviews. Just wanted to confirm that, indeed, my experience with SEUR is as lousy as all those other people experienced as well.
In my case I get HelloFresh boxes delivered weekly, through SEUR. Every week it's trouble because "my address cannot be found". Sure. I have to go solve the issue through HelloFresh, and eventually, with their help, the problem gets solved. But it's becoming stressful and an utter waste of time, every single week.
Don't use SEUR!

I advise NO Company to Use SEUR, we have had a lot of things delevered to our House, same adresse every time and SEUR is the only Company that each time just say that They Cant find adress, and They Make us drive 40 km to Malaga to Pick up our things. We stopped byeing things from Companys that Use SEUR.😡😡